2571 End User Jobs - Page 29

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the clients business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Principal Responsibilities: Lead project scoping: Gather and define project requirements Underst...

Position Overview Boeing India Engineering is currently looking for a Experienced Propulsion Main Engines Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service. Primary Responsibilities: Extensive Trouble shooting on all or at least most of the listed installed on commercial airplanes with regards to maintenance and operations - ATA 12 SERVICING - ROUTINE MAINTENANCE, ATA 71 ATA 80 POWER PLANTS, ATA 49 AIRBORNE AUXILIARY POWER Provides technical, design and info...

Your future role Take on a new challenge and apply your technical expertise in end-user computing in a cutting-edge field. Youll work alongside skilled and collaborative teammates. You'll play a key role in designing, deploying, and supporting advanced end-user computing solutions across Alstom. Day-to-day, youll work closely with teams across the business (technical SPOCs, service owners, architects), troubleshoot issues, and develop high-quality support services, and much more. Youll specifically take care of managing Microsoft SCCM, Intune, and Windows 10/11 environments, but also create technical documentation and automate tasks where possible. Well look to you for: Designing and deployi...

locationsIN - BangaloreIN - Puneposted onPosted 30+ Days Ago job requisition idR136935 Sr. Software Engineer Treasury Maersk is a $30bn organisation with 100,000 people that move 20% of the worlds trade, and the largest shipping and logistics company in the world and we are transforming our company into a global integrator of container logistics. We are offering you a unique opportunity to help shape that journey and the future organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global organization. We Offer As an organization with global presence, jo...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office WorkflowsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary Murex Front officeAs an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities:- Key liaison wi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Dassault Systemes 3DEXPERIENCE DELMIA Customization Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : BE or BTech Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Dassault Systemes 3DEXPERIENCE DELMIA Customization. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and develop...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office WorkflowsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities:- Key liaison with Front Office use...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties (as required) to support resolution for Supplier Services Initiate the technical bridge upon Major Incident declaration. Engage Incident commander/ supervisor/on call manager. Engage other technical teams to support resolution for supplier services. Confirmation with end users for issue resolution and update all stakeholders on technical b...

About The Role Greetings Everyone Responsibilities: Understand the data and perform data analysis to support building new reports and modify existing reports. Analyse users needs and design, as necessary. Perform code promotions and test that reports are operating correctly. Perform Technical Review of requirements, analyse source data and provide gap analysis; Collaborate, coordinate, and communicate across disciplines and departments. Research, construct, develop, and test complex SQL and PL/SQL scripts for new reports. Coordinate cross-functional projects as assigned and interact with all areas of the organization to achieve timely results. Communicate with end users on report or environm...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We are currently seeking a Salesforce developer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Configure and customize Salesforce platform as per the requirements Understanding of SAFE Agile framework and participate in SAFe events Good Salesforce CRM Design and Architectural understanding, functional understanding Contribute to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment Good Triaging, Troubleshooting ,Root cause and Impact analysis capabilities Participate in efforts to develop, execute testing and producing documentation where needed Previous experience in CRM based product development...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role ResponsibilitiesThis role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including T...

Should have capability to design backend databases, front end user interfaces and logical layers as per the business requirements. Data capture and navigation desktop and mobile apps in Microsoft Power apps that connect to distribution center solutions design analytics in Power BI. Set up Microsoft Flow (Power Automate) to provide auto-approval and status update features based on predefined criteria. Should have knowledge to develop applications in PowerApps(Mandatory) using Common Data Service CDS, Flow, Excel, Forms and SharePoint online and Dataverse. Should have knowledge to develop canvas and model driven apps(Mandatory). Involve in manual testing of the application, IT Support and Test...

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures th...