2563 End User Jobs - Page 28

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards Do 1. Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

MES Opcenter Service Engineer is responsible to support all service and support activities related to the client OP Center platforms under service of IT. This includes the appropriate technical handling of incident and task tickets raised via SNOW, the technically proficient handling and resolution of issues, patches, technical inquiries, monitoring tasks, account requests and other service related activites. Appropriate and service-oriented end user interaction as well as the cooperation within the client IT teams and business stakeholders. Execution of evolutionary maintenance activities and change requests for the implementation of system improvements. Profile: Bachelors degree Science or...

To work with Authorised Channel Partner of a renowned MNC, looking for a sales person in industrial products to drive business in automation, pneumatics, robotics, and instrumentation, handling End Users and OEMs across industry. Required Candidate profile 1+ years of experience in Electrical Automation, Industrial Pneumatics, Instrumentation, Electrical Switchgear. Handling OEMs and End Users across key industry, with a focus on driving business growth

Work mode: 3 days hybrid office Shifts if any: 8.00am to 5.00pm or 12.00pm to 9.00pm Job description: Provide daily support to business on WATSON LIMS system Monitor 1stand 2ndlevel support queues Monitor end users requests using Eurofins ticketing systems (OTRS); Support end-users by providing necessary training and guidance; Identify and arrange for Thermo-Fisher technical support on issues that cannot be resolved in-house; Maintain a high degree of customer service for all support requests; Execute relevant preventative maintenance and maintain company IT procedures relating to disaster recovery and backup systems in collaboration with IT Infra; Create, maintain and update procedures when...

Position Overview Operations Center team serves as the first point of contact for Boeing customers needing urgent technical support on maintaining/ operating Boeing commercial airplanes. The team works in a highly dynamic environment to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve technical/ safety events and issues. Boeing India Engineering is currently looking for a Lead Product Review Engineer (Service Engineering) to support Operations Center capability at Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity t...

Overview Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture Position Overview Boeing India Engineering is currently looking for a Experienced Payload Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. T...

About Position / Position Summary The Boeing Company is currently seeking a highly performing versatile software developer to join the Product Systems build team. The Product Systems build team provides comprehensive software solutions to rapidly access and visually transform complex engineering and manufacturing product data. Responsibilities include development and integration for a variety of Commercial Off the Shelf (COTS) and in-house software applications supporting our engineering/manufacturing teams. The job requires working within an inclusive team of skilled and motivated co-workers to collaborate on results. Other qualities for this candidate are a positive attitude, self-motivati...

Your Impact: The XCM Senior Consultant at Open Text bridges the gap between the technical world of OpenText Enterprise Content Management & needs around of document management and related processes of our customers. Therefore, a combination of deep technical ECM configuration & development skills, configuration, and strong understanding of OpenText ECM and a wide range of equally important soft consulting skills such as advanced customer facing skills, customer relationship building, facilitate/lead blueprint design and requirements workshops, and excellent communication skills are required for this role. What the Role Offers: Implementing XECM solutions to meet business requirements and com...

Project description One of our client (a leading bank of Singapore) is undertaking a strategic upgrade of its Murex MX.3 platform to enhance system resilience, support new product capabilities, and align with evolving regulatory and operational requirements. This initiative includes upgrading from version 3.1.42.48b to 3.1.6x.x, onboarding the EQA and OSP Excess modules, and implementing comprehensive reconciliation, testing automation, and governance frameworks. Responsibilities Hands-on business analysis role to analyze and propose solutions for business issues, process changes, and functional requirements. Translate business needs into detailed functional specifications for system configu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the clients business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Principal Responsibilities: Lead project scoping: Gather and define project requirements Underst...

Position Overview Boeing India Engineering is currently looking for a Experienced Propulsion Main Engines Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service. Primary Responsibilities: Extensive Trouble shooting on all or at least most of the listed installed on commercial airplanes with regards to maintenance and operations - ATA 12 SERVICING - ROUTINE MAINTENANCE, ATA 71 ATA 80 POWER PLANTS, ATA 49 AIRBORNE AUXILIARY POWER Provides technical, design and info...

Your future role Take on a new challenge and apply your technical expertise in end-user computing in a cutting-edge field. Youll work alongside skilled and collaborative teammates. You'll play a key role in designing, deploying, and supporting advanced end-user computing solutions across Alstom. Day-to-day, youll work closely with teams across the business (technical SPOCs, service owners, architects), troubleshoot issues, and develop high-quality support services, and much more. Youll specifically take care of managing Microsoft SCCM, Intune, and Windows 10/11 environments, but also create technical documentation and automate tasks where possible. Well look to you for: Designing and deployi...

locationsIN - BangaloreIN - Puneposted onPosted 30+ Days Ago job requisition idR136935 Sr. Software Engineer Treasury Maersk is a $30bn organisation with 100,000 people that move 20% of the worlds trade, and the largest shipping and logistics company in the world and we are transforming our company into a global integrator of container logistics. We are offering you a unique opportunity to help shape that journey and the future organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global organization. We Offer As an organization with global presence, jo...