2563 End User Jobs - Page 27

Required Skills Change & Release managementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Change Management:o Develop and implement change management processes and procedures to control the introduction of changes to IT systems and services o Review proposed changes to assess potential impacts on infrastructure, applications, services, and business processes o Evaluate change requests for feasibility, risks, and compliance with organizational policies, standards, and regulations o Coordinate with stakeholders, including IT teams, business units, and external vendors, to obtain approvals and support for change implementations o Maintain a centralized change m...

Required Skills Incident & Problem Management, Major Incident ManagementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Incident Management:o Respond to and manage IT incidents reported by users or detected through monitoring systems o Coordinate with relevant teams or stakeholders to diagnose, prioritize, and resolve incidents in a timely manner o Ensure that incidents are properly documented, tracked, and communicated to all relevant parties o Implement incident management processes and procedures to streamline response and resolution efforts o Conduct post incident reviews to identify root causes and recommend preventive measures Problem Management:o Proac...

Position Overview Boeing India Engineering is currently looking for a Experienced Payload Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service. Primary Responsibilities: Trouble shooting on all or at least most of the listed payload systems installed on commercial airplanes with regards to maintenance and operations - 38( Water and Waste), ATA 50 (Cargo and Accessory compartments) ATA 11 (Placards & Markings), ATA25 (Equipments & Furnishings), ATA35 (Oxygen) Pr...

Position Overview Boeing India Engineering is currently looking for a Experienced Propulsion Main Engines Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service. Primary Responsibilities: Extensive Trouble shooting on all or at least most of the listed installed on commercial airplanes with regards to maintenance and operations - ATA 12 SERVICING - ROUTINE MAINTENANCE, ATA 71 ATA 80 POWER PLANTS, ATA 49 AIRBORNE AUXILIARY POWER Provides technical, design and info...

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow...

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal g...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireIT Service desk Professionals in the following areas : Experience 2-4 Years Job Description ROLE AND RESPONSIBILITIES: Primary contact point for end users via phone/Chat/s...

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal g...

The Position We are seeking a highly skilled Windows 11 Endpoint Performance & Imaging Specialist to join our End-User Computing (EUC) team. This role requires deep technical expertise in Windows 11 endpoint imaging, automation, and performance optimization, combined with hands-on experience in Microsoft Intune and Windows Defender Application Control (WDAC). The specialist will be responsible for building efficient imaging solutions, automating deployment workflows, and resolving complex performance issues. Familiarity with Digital Employee Experience (DEX) tools will be a strong advantage to monitor, analyze, and improve end-user computing experiences. Required Qualifications 4 - 6 years o...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. \n Required Skills: \n \n Oracle OBIEE version 12c (BIP Reports, OBIEE report/Analysis/Dashboards, scheduling reports, Data layer and RPD maintenance, web catalog maintenance. \n Oracle Database (tables, views, queries, functions, procedures) \n Oracle query performance analysis and fix. \n Good communications ...

Key Responsibilities: Design and lead the implementation of Accounts Payable, Banking and VDM systems and processes. Conduct Process and systems design reviews to ensure project requirements are met and align with current system designs and processes. Engage with end users to share project details and progress at regular intervals. Analyse the impact of new projects, ensuring compliance with country-specific guidelines. Advocate the requirements of the business, function, or geographical unit during IT implementation Identify and address challenges in current processes and implement fixes. Validate and identify required interlocks and interfaces. Conduct in-depth analysis of complex requirem...

1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closur...

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected user...

Provide comprehensive technical support for the ESG Workiva Platform, including troubleshooting issues, handling escalations, and ensuring minimal downtime for end users. Manage and operate platform configurations by defining and maintaining user roles, permissions, workflows, and ongoing system operations in accordance with organizational policies and security requirements. Configure and optimize advanced Workiva features (e.g., connected workbooks, reporting templates, dashboards) to streamline data-driven ESG disclosures and reduce manual tasks. Collaborate with data engineers to establish, run, and optimize data ingestion pipelines, ensuring high-quality ESG data flows into the Workiva e...

Job Summary: The SAP TSW (Trader's and Scheduler's Workbench) Functional Consultant will be responsible for the implementation and integration of the SAP TSW module within the SAP ECC 6.0 environment. This role involves mapping client requirements, providing consultation on best practices, integrating TSW with other SAP modules, and conducting testing and training. Key Responsibilities: Analyze Business Requirements: Understand the organization's needs and translate them into detailed business requirements documents, process flow diagrams, and use case scenarios. Design and Implement Solutions: Design, test, and implement SAP TSW systems to meet business needs. Integrate various SAP modules ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...