Project Role : Database Administrator Project Role Description : Administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. Must have skills : Oracle Database Administration (DBA) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Database Administrator, you will administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. Expand upon the provided PROJECT ROLE DESCRIPTION and add more description. Show creativity. Roles & Responsibilities:-Hands on experience or certification in Oracle Database Cloud Services skills is mandatory.Experience in Oracle Database 11g/12c/18c/19c/21c and Grid InfrastructureDesign and implement database in accordance to end users information needs and viewsDefine users and enable data distribution to the right user, in appropriate format and in a timely mannerDefine a reliable backup strategy and configure database backups for error free executions followed by periodic restorationsMinimize database downtime and manage parameters to provide fast query responsesProvide proactive and reactive data management support and training to usersDetermine, enforce and document database policies, procedures and standardsMonitor database performance, implement changes and apply new patches and versions when requiredBuild Disaster Recovery environment for database, drive and support DR drillsSupport and collaborate with product developers and support them in writing high performing / optimized PLSQL codes Professional & Technical Skills:- Must To Have Skills:Proficiency in Oracle Database Administration (DBA)- Strong understanding of database architecture- 7+ years of experience in administering databases, RAC and database systems-Lead prototyping architecture and implementation-Configuration and managing life cycle management of Oracle Databases in cloud includes DBaaS , ExaCC , ExaCS and Autonomous Databases-OCI Certified Architect professional and/or one Oracle Database Specialty level certification-Strong automation/infrastructure background with exposure to the majority of services in OCI-Strong understanding of OCI architectures across containerization microservices and serverless in OCI Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Database Administration (DBA)- This position is based at our Bengaluru office- A 15 years full time education is required Qualifications 15 years full time education

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations, Troubleshooting problems and quikc support to Printer, Outlook, Laptop, Desktop, OS, ticketing tool

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Diploma GraduateShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing end-user and data center IT asset management support. Your typical day will involve interfacing with clients, accurately defining and interpreting issues, and designing resolutions based on deep product knowledge. Roles & Responsibilities: Provide exceptional end-user and data center IT asset management support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Interface with clients to ensure world-class systems are running smoothly. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Experience in end-user and data center IT asset management. Good To Have Skills:Knowledge of cloud technologies. Strong communication skills to effectively interface with clients. Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Experience collaborating with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in end-user and data center IT asset management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Mumbai office. Qualification Diploma Graduate Should be completed 15 years full time education

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed LC advising: Advising of incoming LC message such as MT700, Mt710, MT720, Mail LC to the beneficiary. Advising of Amendment received in MT707. Handing and responding through swift messages for the queries received through swift such as MT799 and MT999. Export Collection: * Scrutinizing the documents submitted by the Drawer and forwarding the documents to collecting bank. * Processing of payments received in nostro MT940 and crediting the funds to customer account. * Sending chasers/Tracers to collect bank through swift for payments. * Processing of acceptance message MT412, received from collecting bank. *Handling and responding through swift message for the queries received through swift such as MT499 AND MT999. * Processing of Amendment request received from Drawer for the Collection documents already processed. Import Collections: Processing of collection documents received from Remitting bank and sending Dan to the drawee. Processing of MT202 Payments by the request of drawee. Sending MT412 Accepting message to Drawer. Sending Tracers to Drawee for the payment or Acceptance. Processing of Avalization request. Processing of clean collection. Processing of Direct collection received from Drawer directly. Processing of Amendment request received from Drawer for the Collection documents already processed.

Description Primary skills Defect management/bug management Secondary skills Incident management Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Technically able to operate across a wide range of problem statements Willing to work weekends and extended hours to support defect resolution Technically sound but mainly to help manage incidents rather than resolve tickets themselves Methodical worker who can control multiple defects in parallel and maintain a defect dashboard Familiar with the Defect Management process and how to work with end users Good communicator Highly motivated, self starter who can work as part of a team Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills incident management;defect management Languages RequiredENGLISH Role Rarity To Be Defined

About The Role for SAP Fiori Must have minimum 7 years of SAP Fiori. Certification must. Experience on Government Project is must. Ready to work from client location, Noida. ng Developing web applications usiSAPUI5/FIORI Framework. Maintaining and optimizing existing SAP UI5 applications. Testing and bug fixing of existing and newly developed applications. Should be able to understand customer requirements and write technical specification documents for the same. Able to understand functional requirements from SAP HCM Fiori Able to develop Functional and Technical specs. Providing technical support to the end user in the form of troubleshooting the issues.

Description 8+ years of Exp in Tableau report design and Development Design, develop, conducts unit testing, and maintains complex Tableau reports for scalability, manageability, extensibility, performance, and re-use. Provide technical expertise in areas of architecture, design, and implementation. Determine the best implementation that will meet the design of the architect. Work with team members to create useful reports and dashboards that provide insight, improve/automate processes, or otherwise add value to the team. Work through iterative review cycles to deliver results that meet or exceed user expectations. Ensure consistency by adhering to a set of software coding and style guides. Establish standards and best practices for requesting, prioritizing and developing dashboards Collaborate with technical staff and end users to understand and troubleshoot platform issues and develop appropriate solutions Work with company leadership to define project objectives, processes, policies, procedures, and rules. Informing stakeholders regarding project goals and expected deliverables. Fact-checking professionals on the project to ensure data and information accuracy. Masterful understanding of area and expertise. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Tableau Languages RequiredENGLISH Role Rarity To Be Defined

Experience range, 7- 12 years Banking knowledge is mandatory. Others good to have (client onb, lending or AML) Works with the Product Owner to understand, elicit, analyse, document, and communicate business requirements and articulate product vision with a strong focus on value delivery. Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs. Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings. Lead user acceptance testing (UAT) efforts, coordinating with QA teams and end-users to validate that solutions meet functional and usability requirements. Author functional requirement specifications

About The Role Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. About The Role - Grade Specific Write software programs using specific programming languages/platforms and related tools, platform and environment. Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking inventory, storing or retrieving data, or controlling other equipment. Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Write or contribute to instructions or manuals to guide end users. Is able to make sure the coding is bug free and data is secured without any data leakage vulnerability. CertificationCertification on Saas or Package Based solution and/or relevant programming tools/language, and relevant methodology. Skills (competencies)

About The Role Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. About The Role - Grade Specific Write software programs using specific programming languages/platforms and related tools, platform and environment. Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking inventory, storing or retrieving data, or controlling other equipment. Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Write or contribute to instructions or manuals to guide end users. Is able to make sure the coding is bug free and data is secured without any data leakage vulnerability. CertificationCertification on Saas or Package Based solution and/or relevant programming tools/language, and relevant methodology. Skills (competencies)

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring the smooth functioning of production systems and services, meeting operational requirements, and adhering to service agreements. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure compliance with operational requirements Implement best practices for service delivery Conduct regular performance evaluations Professional & Technical Skills: Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt Strong troubleshooting skills Experience in ITIL framework Knowledge of cloud technologies Familiarity with IT service management tools Additional Information: The candidate should have a minimum of 7.5 years of experience in End User & Data center IT Asset Mgmt This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization"”enterprise, government agencies and SMBs"”around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Location:Mumbai (Remote). Must Have:Network/IT Security Sales experience in west region. Responsibilities. Experience in developing sales and channel strategies, preparing proposals and quotes, and presenting security solutions. Ability to map SonicWalls value propositions into a partner's strategic priorities to create compelling events for their sales force. Ability to develop and execute a joint business plan with partners that maps out quota achievement strategies and tactics. Provide reliable Partner forecasts on a monthly, quarterly and annual interval. Actively develops solid, qualified and healthy Partner sales pipeline and meet quota expectations. Maintains strong partner (distributors and resellers) relationships. Manage and Maintain End User Relationships. Identifies creative incentives and opportunities to increase sales. Serve as a subject matter expert of SonicWALLs products and services. Manage all territory strategic partnership engagements including but not limited to partner annual plans, QBRs. Requirements. Existing strong relationships within enterprise customer and channel accounts. Demonstrable enterprise channel sales experience in the networking or security field. Understand Network Security competitive landscape well. Key account management experience. Proven record of meeting and exceeding partner quota expectations. Strong understanding of advanced security concepts, solution selling. Excellent verbal, written, interpersonal, and presentation skills. Strong attention to detail. Must have successful trackrecord of working in a remote field position. Team player but required to be highly independent at times with a desire for success. Ability and willingness to travel occasionally within territory. Develop and maintain powerful relationships internally and externally. Ability to occasionally work odd hours. Education And Experience. At least 10 years of related experience with a Bachelors degree; or 7 years and a Masters degree; or a PhD with 5 year experience; or equivalent experience preferred. SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice. Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline except law) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skill required: Tech for Operations - Business Requirements Analysis Designation: SW Business Analysis Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationIn this role as a Business Requirement Analysis, you will be required to identify and analyze specific and well-documented requirements for business needs related to processes, organizations systems, applications, etc including the ability to understand and map the requirements to the given business problems. The role involves defining the scope of the project, the timescales, and the resources needed to complete it. What are we looking for? Responsibilities Prepares Business Requirements Documents and Specifications. Presents and get necessary approvals from stake holders for the proposed solutions Conducts product trainings and demos to end users. Working on initial stages of deal transition or change requests analysis Analyze & design application per business requirements Prepare FD and Config. workbooks for providing requirements to Technical teams. Providing expertise in application setup to work best for relevant deal / client's case Create detailed functional specifications Takes responsibility for own professional development and growth in line with agreed development plan Actively seeks opportunities for continuous improvement initiatives. Qualifications Expertise in Business Analysis 8 + years' experience. Fast learner & experience in SDLC. Analytical, problem-solving skills. Strong empathy in understanding client needs/requirements. Communication and presentation skills. Representative behavior, client-facing experience. Strong team player with drive. Ability to work under pressure.Strong advantage Experience with software implementation methodology. Experience in Finance & Accounting Domain. Good to have exposure in P2P, O2C and R2R process. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Tech for Operations - Business Technology Designation: SW Business Analysis Manager Qualifications:Any Graduation Years of Experience:13 to 18 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe business technology team is responsible for designing and developing IT organization s technology platforms, architecture, operating models in the business technology sector. The team is tasked with understanding, documenting the existing application functionality, including business process context and business goals. The team creates user scenario documents, facilitates sponsor/product owner review, approvals, and reviews test conditions to ensure alignment with scenarios and business requirements. What are we looking for? Responsibilities Prepares Business Requirements Documents and Specifications. Presents and get necessary approvals from stake holders for the proposed solutions Conducts product trainings and demos to end users. Working on initial stages of deal transition or change requests analysis Analyze & design application per business requirements Prepare FD and Config. workbooks for providing requirements to Technical teams. Providing expertise in application setup to work best for relevant deal / client's case Create detailed functional specifications Takes responsibility for own professional development and growth in line with agreed development plan Actively seeks opportunities for continuous improvement initiatives. Qualifications Expertise in Business Analysis 8 + years' experience. Fast learner & experience in SDLC. Analytical, problem-solving skills. Strong empathy in understanding client needs/requirements. Communication and presentation skills. Representative behavior, client-facing experience. Strong team player with drive. Ability to work under pressure.Strong advantage Experience with software implementation methodology. Experience in Finance & Accounting Domain. Good to have exposure in P2P, O2C and R2R process. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office Workflows, AEM 6 Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities: Key liaison with Front Office user base and working with traders/end users to understand their requirements and provide timely solutions Hands-on Knowledge on Rate Curves Setup Hands-on knowledge in MX Market Risk Configure from scratch all FO Modules PreTrade, E-tradepad, Events, Simulation, Market Data etc. Performing detailed P&L, cash flow analysis and understanding of RFR Instruments post Libor Transformation POC for all FO Queries from the User side. Train the traders/end users on Mx.3 FO functionality Professional & Technical Skills: 8+yrs of exp in Murex system-Front office modules of Mx 3.1 platform Deep Understanding of Treasury Product like FX,MM,FI,IRS,Murex FO & risk modules Experience on scalable, resilient transaction processing system in the Financial markets Strong analytical & logical approach to problem solving & system development, trade lifecycle across FO,BO& MO tiers Perform Requirement Analysis in FO space for various asset classes, initial analysis of existing production data/test cases suite Analyse/understand product requirement & offer solution/support to facilitate rollouts Know FO business to design & build pricing/booking capabilities in Murex system Participate with internal business partners on cross functional project to provide STP solution for pricing, distribution & execution capabilities Additional Information: Give STP solution-pricing, distribution/execution capabilities on cross functional project This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office Workflows Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities: Key liaison with Front Office user base and working with traders/end users to understand their requirements and provide timely solutions Hands-on Knowledge on Rate Curves Setup Hands-on knowledge in MX Market Risk Configure from scratch all FO Modules PreTrade, E-tradepad, Events, Simulation, Market Data etc. Performing detailed P&L, cash flow analysis and understanding of RFR Instruments post Libor Transformation POC for all FO Queries from the User side. Train the traders/end users on Mx.3 FO functionality Professional & Technical Skills: 8+yrs of exp in Murex system-Front office modules of Mx 3.1 platform Deep Understanding of Treasury Product like FX,MM,FI,IRS,Murex FO & risk modules Experience on scalable, resilient transaction processing system in the Financial markets Strong analytical & logical approach to problem solving & system development, trade lifecycle across FO,BO& MO tiers Perform Requirement Analysis in FO space for various asset classes, initial analysis of existing production data/test cases suite Analyse/understand product requirement & offer solution/support to facilitate rollouts Know FO business to design & build pricing/booking capabilities in Murex system Participate with internal business partners on cross functional project to provide STP solution for pricing, distribution & execution capabilities Additional Information: Give STP solution-pricing, distribution/execution capabilities on cross functional project This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office Workflows Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities: Key liaison with Front Office user base and working with traders/end users to understand their requirements and provide timely solutions Hands-on Knowledge on Rate Curves Setup Hands-on knowledge in MX Market Risk Configure from scratch all FO Modules PreTrade, E-tradepad, Events, Simulation, Market Data etc. Performing detailed P&L, cash flow analysis and understanding of RFR Instruments post Libor Transformation POC for all FO Queries from the User side. Train the traders/end users on Mx.3 FO functionality Professional & Technical Skills: 8+yrs of exp in Murex system-Front office modules of Mx 3.1 platform Deep Understanding of Treasury Product like FX,MM,FI,IRS,Murex FO & risk modules Experience on scalable, resilient transaction processing system in the Financial markets Strong analytical & logical approach to problem solving & system development, trade lifecycle across FO,BO& MO tiers Perform Requirement Analysis in FO space for various asset classes, initial analysis of existing production data/test cases suite Analyse/understand product requirement & offer solution/support to facilitate rollouts Know FO business to design & build pricing/booking capabilities in Murex system Participate with internal business partners on cross functional project to provide STP solution for pricing, distribution & execution capabilities Additional Information: Give STP solution-pricing, distribution/execution capabilities on cross functional project This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Key Result Areas/Job Description • Manage and own operation performance – SLA, quality compliance and utilization. • Responsible for goal setting for performance period. Track performance to annual goals. • Identifies and implements continuous improvement project to reduce cycle time and increase efficiency • Coach/mentor teamon client specific processes and ensures training material is up to date • Manages and owns team attrition and motivates team to exceed SLAs • SME for entire Purchase-to-Pay process • Supports on company capability development • Publish/monitor and review operational reporting • Support transition Req-2-Pay processes for new clients • Ensure process documents are updated and accurate. Maintain approved process document in approved SharePoint/share drive • Responsible for all internal requirements (HR activities, Billing activities) being completed on time Qualifications In depth knowledge of purchase to pay processes, procurement management and best practices Extensive Order Processing / Invoice Processing Experience Excellent communication and follow up skills Client Management experience People management experience (team of 8-10 members) Should be able to independently manage escalations Expert in P2P end user functionality SLA monitoring and reporting Project Management Skills Relevant P2P Expereince of atleast 5 years Client and People Management expereince Analytical thought process

Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e.g., Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc.). You have proven experience in BAU support and continuous improvement lifecycle. What Youll Own: Configuration/development of solutions developed as per business requirements. Analyse and resolve production issues as per SLA. Working directly with HCM product owner to plan & prioritize backlog. Working with HCM module leads and cross-functional leads to understand the requirements and deliver. Ensuring efficiency in daily standups/refinements/retrospectives. Maintain configuration workbooks and documentations as relevant. Able to priorities the workload and deliver as per deadline. Role accountabilities: Collaboration: Collaborates and communicates with relevant domain Business Process Owners, Business Process Experts, Key Business Users, and End Users. Collaborates with OIM team and member of Design Authority. Collaborates with OEA Data, Infrastructure and Integrations team and Oracle Operation & Optimization Technical Solution Managers to ensure technical landscape adheres to standards. Applications Support & Maintenance: Participates in assessment of the technical landscape to ensure processes/integrations are optimally configured. Supports Arcadis 3rd party vendors in assessing & validating proposed solutions and/or create proposed solutions to address incidents/problems. Participates in the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager. Attends service calls with partners to provide assistance on technical issues. Join Oracle support sessions to participate in Oracle product development and thereby improve business efficiency. Applications Enhancement & Continuous Improvement: Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio. Participates in technical design work as assigned. Reviews approach with the POs and performs fit/gap analysis as assigned. Assists with technical solution development, documentations and technical testing as assigned. Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations. Oracle Quarterly Update testing with OOO Test Manager and KBUs. Oracle SOP and KBA development with O&Q team. ager and KBUs. Oracle SOP and KBA development with O&Q team. The ideal candidate should: Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions. Experience in HCM fast formulas, HDLs, HCM Extracts. Experience with Azure Dev/Ops. Experience in the HCM domain with the ability to assess impact of change. Ability to work on Continuous Improvement & business projects when needed. Ability to review & challenge proposed solution designs. Excellent communication skills. Ability to work in a fast-moving environment with Global stakeholders. Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous. Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge. 2+ years of proven experience as an Oracle Cloud HCM developer/analyst. Agile/ CI Frameworks Demonstrated technical aptitude and attention to detail. Preferred Qualifications: 2+ years of hands-on Oracle HCM configuration/development. Experience in agile delivery frameworks/methodologies. Experience in managing incidents/problems. Oracle Cloud Certification. Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.