1001 End User Jobs - Page 17

Primary Skill: SAP BPC with Financial Consolidation experience mandatory Secondary Skill SAP BW, SAC. is good to have not mandatory Please find below JD we need BPC and BW mix profiles. About the job The BPC Developer will report operationally to the BI Planing and Consolidation Technical Lead and will be responsible for development, maintenance and administration of BPC 10.1 Embedded integrated with BW 7.5 and SAC . The BPC Developer will play a key role in engaging and advising users to deliver planning and consolidation requirements as per approved plans and service levels. A key focus of the role will be to manage business demand and work proactively with the business to maximise the value to the business. They will proactively identify areas of improvement and improve user experience/adoption. This will be a hands on role where the developer will implement new solutions and customisations to support and maintain the integrity of the BBC solution offering Role Responsibility Hands on delivery of new solutions and customisations in the area of SAP BPC. Product Champion and SME for SAP BPC (mainly Consol) Support and undertake development of the applications such as Embedded BPC 10.1( with a focus on Consolidation), BW 7.5, Analysis for Office for Office tools in line with the approved development plans. Provide subject matter expert advice on projects handled inhouse or by external vendors. Where required, support issue resolution in real time in the live Production environment. Provide advice to users on the structuring of data sets, data models and the development of analytics and reporting. Provide insight on the impacts of change requests (new/change/deletion etc.) from an end-to-end process perspective and also a systems and data integrity perspective. Adhere to and provide advice to users on the processes, principles, procedures and documentation associated with requesting changes to system data and data structures. Ensure compliance at all times with BBC quality standards as defined within the Design principles Work alongside Team Management and Application Leads to develop and operate effective working relationships with key stakeholders in Finance, Procurement, HR and Engineering teams, third party suppliers, users and super-user groups. The Ideal Candidate Subject matter expert on the process of Financial Consolidation using SAP BPC. Hands on technical knowledge of BPC 10.1 with expertise on consolidation, BW 7.5/BW4HANA, Analysis for Office Good communication skills, to collate requirements from Business Analysts and convert these to solutions. Self starter highly motivated and able to work independently on deliverables. Ability to develop the brief and deliver. Strong Data Analyst skills with experience gained from developing, implementing and operating large and business critical database environments. Very strong analytical skills with a particular emphasis on understanding and transforming large volumes of complex data into valuable business information. Strong capability in working with end users and translating their business aspirations into very tangible data analysis and reporting solutions. Ability to communicate clearly with both technical and Non-technical stakeholders. Sound understanding of system controls, segregation of duties and fraud and risk management requirements in a complex organisation. Experience of ABAP and or SAC would be an advantage. Experience of working in an agile environment. Previous experience in Finance would be a strong advantage Experience of delivering services within an ITIL environment.

1) Should have 4-6 years of Relevant Experience. 2) Hands on for SAP S/4 Hana SD Configuration. 3) Should have worked on at least one project with end-to-end implementation 4) S/4 Hana Project implementation in manufacturing industry. 5) Conduct training for end users depending on the requirement including preparing training documentation for the same. 6) Carry out testing of new Sales & Distribution implemented in SAP. 7) Configure the changes in SAP as per user requirement. 8) Releasing Functional Specification for reports, layouts, user exits Routines. 9) Hands on for SD Core process i.e. Domestic Sales Export Sales Rebate & discounts Consignment Pricing. 10) Good knowledge of MS office. 11) Good Communication Skills. 12) Experience in Manufacturing Industry.

To lead and support the team in a project and provide techno managerial expertise with the project team Implement solutions / services as per customer/business requirements Periodic communication to team, customer/sponsor, users and stakeholders with regard to project status reporting Understand customer business and infrastructure associated with business service Understand the IT infrastructure within the scope Support the decision making process regarding the use of operational contingency procedures Participate in developing unique IPs Participate in building new services/solutions to market and roll out within the unit Take decisions in consultations with supervisor and management Ensure to conduct management review meetings to ensure effective delivery and operational excellence Ensure the sustenance of practices by effective governance Ensure the service delivery requirements are met Conduct training for end users, customers and team

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function is to reconcile/ tie-out/ financial data for the various claim platform with sub- ledger/data repository, general ledger accounts – People Soft and related activities for the production of financial statements and reports, prepare sox control packages and review accounting classifications, in accordance with generally-accepted accounting principles and preparation of documentation in support of external and internal audits. This role also requires the candidate to support Financial Data Framework project from a testing and business analysis support perspective towards streamlining the input data and thereby contribute in improving accuracy Primary Responsibilities: Identifies/researches variances and provides appropriate explanations Be able to learn and implement basic query writing in SAS & SQL environment Blackline Account reconciliation and flux analysis Preparation of internal and external audit support documentation Engaging in various claims/sub ledger system projects Solid analytics skill and variance analysis on root cause of the discrepancy between Subledger & PSGL Collaborates with peers to complete projects Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Eligibility To apply to an internal job, employees must meet the following criteria Grade 23 and 24 can apply 23 will move to 24, Grade 24 will move laterally Minimum duration of 12 months of continuous service in their current grade and position Performance rating in the last common review cycle of “Meets Expectations” or higher Not be on any active CAP (Corrective Action Plan) or active disciplinary action Required Qualifications: Bachelor or Masters in Accounting or equivalent courses 2+ years of General Accounting, Reconciliation & Analysis experience End user experience in Access database Demonstrates solid knowledge of GL and sub-GL data sources, and how the information is recorded (e.g., chart of accounts, revenues, expenses, claim costs etc.) Demonstrates basic understanding of how to retrieve data from company-specific financial systems and use reporting tools (e.g., Smart-view, SAS) Demonstrates basic understanding of various data models and platforms Demonstrates basic understanding of where and how to obtain needed information Intermediate Proficiency in MS Excel, Access and MS Word Proven effective communication skills Proven eye for detail & quick learning abilities Preferred Qualifications: Health care experience Exposure to PeopleSoft, Oracle, Black line, Month end close knowledge At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NJP #SSF&A External Candidate Application Internal Employee Application

Greetings from IDESLABS, We are looking for the SAP PM Consultants for C2H roles for HCL. Job Details Skills SAP PM Location Pan India Interested candidates share the profile at The skill required is SAP PMThe candidate should have Relevant experience of 8 to 10 Years of SAP, worked on SAP PM (Plant Maintenance) and S4HANA. Candidate to Work with client in gathering requirements to align technology with business strategy and goals Candidate should have good experience in writing Functional Design documents for RICEFWs Candidate should possess strong exposure to process design and technology configuration areas Should have good knowledge in integration aspects with MM, SD, QM and FICO modules Understanding the client Business Requirement & preparation of As-Is, To Be, KDS, GAP Analysis documentation for the same. Conducted workshops on various phases of project like BBP phase, master data validation phase with CTMs and End users. Responsible for configuration, testing and production support of SAP Plant Maintenance. Creation of End user and Core user training material using different tools and conducting workshops for the same. Creations of Unit test, Integration test scripts and conducting testing for the same. Integration of SAP PM Module with other modules. Discussion and freezing of master data and cut over data templates and conducted workshops for the same. Maintaining Organization Unit & collected Master Data in Plant Maintenance Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructuregroup is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. We are looking for experienced SW Device Driver development engineers to join our R&D team. Our work includes everything from product concept to finished product - a process that spans over the entire development chain. The team takes full responsibility that a new feature is delivered on time with the right quality using state of the art continuous integration pipelines. We strive for fully automated test suites both on unit, function and system level. As a software develop ment engineer, you will be responsible for system design and programing ensuring the functionality and quality of Infinera's products, before the new features and enhancements are released to end users. This means that you will work with most of the company's portfolio which leads to a quick and good overall system understanding. Experience 7+ years) within SW development Excellent C/C++ and object-oriented programming skills Excellent design analysis skills, including experience with software modeling, understanding of platform boot-up and device drivers, hardware-software interactions (e.g. interrupt architectures etc) and dependencies, high-availability, software reuse, performance, testability, and extensibility. Experienced in bringing up software on a new card and taking it through HW-SW integration. Experience in telecom is a plus Experience in one of the technologies such as SDH/SONET, OTN, DWDM is a plus Experience in either QNX or Linux RTOS Operating systems is a must Experience developing the FCAPS functionality like Performance Brief Description Design and development of Network Element Driver Development software. Flexible, innovative and driven Structured and thorough with analytical and troubleshooting skills Highly motivated team player Agile way of working Driven and willing to take own initiatives English, written and spoken Break down of requirements to formulate work packages Designing, Development and Integration of Driver software for Infineras next-gen products Pick development tasks from the team Design and implement new functions mainly in C/C++ Peer code reviews Write unit tests using C++ as well as scripts for automated FT using Python Debug along with hardware and software engineers Implement with compliance to standards (ITU, MEF, IETF, IEEE, TNF, etc)

#Notice Period: Immediate 1. Experience working on an SAP BPC Netweaver 10.1 and higher versions 2. Ability to troubleshoot issues relating to BPC in a timely manner 3. Developing, designing, implementing and supporting business processes in SAP environment 4. Engage closely with end users, Business Process owners and SAP BPC functional consultants for finalization of functional specifications and reports formats 5. Configure processes in SAP BPC using EPM skills, BADI, script logics and computations

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Role Description You will be joining the Talent & Development Platforms Team. The aim of the team is to maintain, implement and enhance our T & D platforms. This will provide a Learning eco system for skills and knowledge to flow through the organisation and enable employees to share and find what they need (for their own employability/career/lifelong learning goals) with a personalised user experience. Whilst providing organisational insights to inform our ongoing strategy. The team is also responsible for the configuration, implementation, and maintenance of Talent, Development & Suitability functionality in Workday. The Lead Business Functional Analyst (BFA) will work in a multi-disciplined agile squad. They will support the Product Owner and the entire squad in preparing and delivering requirements, specifics and other information or data. The job of the BFA is essential in delivering high-end products and in supporting the squad in having all documentation detailed and well prepared. Your key responsibilities Support the delivery of change and digitalisation initiatives across Talent & Development products predominantly in Workday Work with the Product Owner, Value Stream, Subject Matter Experts, and IT teams to identify, test and implement requirements Translate business needs into requirements: Create models, diagrams, presentations, and other documentations that support the target audience to understand the business requirements Work within an Agile framework to input into the e2e process/system design and governance across Talent & Development platforms Plan, prioritise and manage work items with IT colleagues appropriately, balancing needs of HR SMEs IT work items and capacity available Identify process enhancements to increase efficiency and improve end user experience Release management for our Workday functionalities. Drive complex transformational change projects. Your skills and experience In depth workday knowledge, ideally including Learning, Skills Cloud, Talent sku, Career Profile, talent review, development review, talent pools, reporting and competencies Experience in converting business needs to requirements all the way to implementation in workday across multi discipline teams Experience of working within an agile team Experience in defining and documenting End-to-End processes; gathering and driving functional requirements and effectively managing stakeholders at all levels Experience of HR systems global implementations Knowledge and working experience of Talent & Development processes within a large scale, global organization Experience in implementing learning systems, preferably including Workday Learning Experience in working in a challenging, fast-paced environment Excellent analytical, problem solving and troubleshooting skills with high attention to detail A conceptual thinker with the ability to translate complex concepts into clear messages and executable plans. Able to work under pressure and interact credibly with HR and business colleagues; have a good level of tolerance for ambiguity.

Citrix - VDI, AWS Workspaces, Azure VDS Strong experience with Desktop virtualization technologies like (Citrix, AWS Workspaces or Azure VDS) Understands client computing & end users' services environment Windows Image build process & automation experience Windows patching experience, working with and trouble shooting end user issues. Common tools like SCCM, McAfee, MS Defender. Knowledge of active directory and domain joined infrastructure Experience with CI/CD or automation will be added advantage"

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Data Center Switching. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenShift. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Roles and Responsibilities: Work experience of Accounts Payable/Procure to Pay Knowledge on GST, IGST, CGST, TDS, VAT Invoice Processing/Invoice audit/vendor payments experience must SAP end user experience in FI Module for Financial accounting is must. Advanced Excel, PPT, MIS report and other analytical reporting knowledge & experience is an added advantage. Knowledge about different kind of payment methods and payment term. PO and non PO invoices handling Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Automation. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - Platform Core. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: AWS EKS Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Implementation. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP HANA Platform. Experience3-5 Years.