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1 - 4 years
4 - 7 Lacs
Gurugram
Work from Office
Sales Engineer Process Instrumentation (Gurugram) LocationGurgaon, Haryana. Job profile Sales of Siemens Process Instrumentation product family (Pressure transmitters, Level transmitters, Temperature Transmitters, Flowmeters, Weighing products and Valve positioners) ,Gas Analyzers & Process Digitalization. Increase touch time with customers in Delhi NCR area. Improve relation with customers in allocated geographical territories. To improve market share in Food & Beverages, Chemical, Power, Cement, Water, Metals & other process Industries. How to qualify for this job? B.E or BTECH (Instrumentation / Electrical/Electronics) Candidate should have good knowledge of customer base in Delhi NCR region. Candidate should have experience of 3-7 years in Process Instrumentation & Analytical products. Candidate should have good reputation among major OEM"™s, EPC"™s, End User customers in Delhi NCR. Candidate should have very good command over written and spoken English. Candidate should have very good presentation skills Candidate should have good command on MS excel, word, PPT. Candidate should have great interpersonal skills and should be able to work in a Team. Candidate should have Basic knowledge of Food & Beverages, Chemical, Power, Cement, Water, Metals & other process Industries applications. Attitude for learning and passion for travelling.
Posted 1 month ago
3 - 5 years
11 - 15 Lacs
Thane
Work from Office
Business Development for Pressure & Temperature OEM's Location - Kalwa '- Lead and participate actively in creating market pull for Siemens Pressure & Temperature portfolio in the various Industries. - Responsible for establishing technical credibility and can drive discussions with key decision makers. - Technical guidance & win-win alignment between business requirements and use cases. Responsibility - '- Will be responsible for promoting Siemens Pressure & Temperature portfolio in various Process Industries - Conducting technical session on Siemens Pressure & Temperature transmitters for end users - Plan, coach, and support regional sales teams on technical enablement and value selling - Should be willing to travel across India. Must have strong communication, presentation, and CRM skills. - Generate leads and grow existing relationships by maintaining an accurate, detailed client book. - Make cold calls or perform warm outreach, using creative sales tactics. - Work with account executives to design industry-specific outreach efforts. - Utilize CRM tools to ensure standardized processes throughout all stages of a sale. - Conduct month-end and year-end close processes Experience - '- 7+ years of experience in the Industry, minimum 3+ years of experience in Automation / Process Instrumentation. - Technical know how of Pressure & Temperature transmitters and its related various applications - Basic Knowledge on various communication protocols like HART, Profius PA, Foundation Fieldbus, Profinet & wireless communication like Bluetooth etc. - Ability to clearly communicate functionality to others. - Strong analytical and critical thinking skills. - Excellent communication and leadership skills. - Strong networking abilities. - Ability to diagnose problems and find solutions. Education - BE / B.tech in Information Technology, Electrical/Electronics, Instrumentation or Automation Engineering, Process engineering or comparable.
Posted 1 month ago
2 - 6 years
10 - 14 Lacs
Noida
Work from Office
Looking for Siemens EDA ambassadors Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the Increasingly complex world of chip, board, and system design. Real trendsetters in every language. Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment and the user story based on? Implementation means trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange discussions with colleagues from all over the world. Join the team and enjoy the freedom to think in completely new categories. Be an integral part of a team that is developing comprehensive verification IPs for interfaces such as PCIe Gen5/Gen6, USB3.2, 400Gigabit Ethernet, DDR5, LPDDR5 and leading coherency protocols like CXL for use with Questa RTL simulation! We make real what matters. This is your role. Questa verification IP"™s help design teams find more bugs in less time than conventional simulation techniques. You will specify, implement, test and enhance these verification components for a wide range of end user applications. You will work on technologies involving SV, UVM, Assertions, Coverage, Test plan, BFM design, debug, and logger. You will work well with TMEs and Field AEs or directly with customers to deploy or resolve customer issues. We don"™t need superheroes, just super minds. We are seeking Electronics Engineers (B.Tech/M.Tech) or professionals from related fields, graduated from reputed institutes, who possess strong expertise in verification engineering and bring 2-4 years of hands-on experience to the table. You've sound knowledge of System Verilog for test bench with exposure to verification methodologies like UVM, VMM etc. You've intimate knowledge of one or more standard bus protocols, like PCIe, USB, SATA, NVMe, Flash, DIMM etc. We are phenomenal teammates, resilient and sincere, with a passion for learning new things and building our knowledge base in new areas! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are Siemens A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare. Transform the everyday #LI-EDA #LI-Hybrid #DVT
Posted 1 month ago
3 - 7 years
7 - 12 Lacs
Thane
Work from Office
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE. Responsible for development of Low Voltage Switchgear business from End Users in the assigned geographical area - Promote switchgear and systems to End users - Support Sales in promoting / developing EP business in the assigned customer segment / area - Identify new opportunities / customers and work closely with regional sales to provide support in developing the Customer - Plan and execute promotional activities for End users, for topics IEC-61439 Franchise built SIEPAN & SIVACON switchboard, Intelligent Motor Control Centers, Digitalization and all EP products. - Support Sales by working on SIMARIS tool for developing Project SLD WE"™VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU? We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.
Posted 1 month ago
3 - 7 years
7 - 11 Lacs
Bengaluru
Work from Office
Roles & Responsibilities : Responsible for achieving the assigned order income target for LV Motors Order acquisition from Direct / Indirect customers (through Channel Partners) in the assigned region. Plan, develop and achieve business targets in End Users, EPC & OEM segments. Should be able to identify new business opportunities from new markets & segments. Systematic sales approach, support CRM process and ensure the Data Quality, market transparency . Effective account management of Top Retention and Conversion Customers. Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives. Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional events Enhance Net Promotor Score by enhancing overall satisfaction of customers. Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc. Location Karnataka - Bangalore
Posted 1 month ago
2 - 4 years
3 - 5 Lacs
Mumbai, Pune
Work from Office
Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations,
Posted 1 month ago
3 - 8 years
0 - 6 Lacs
Noida, New Delhi, Gurugram
Work from Office
Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.
Posted 1 month ago
5 - 7 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow ITSM Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Degree in IT or Business-related discipline; Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Software License ManagementGood to Have Skills : ServiceNow ITSM Software Asset Management (SAM)Job Requirements :Key Responsibilities :1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets;2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;3 Drive progress of SAM engagements resolution of compliance issues4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience :1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ;3 Understanding of Licensing, maintenance and support elements of agreements; and4 Fair understanding of enterprise / server estate configuration4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes :1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification:Degree in IT or Business-related discipline;Additional Info :Flexible shift timing
Posted 1 month ago
10 - 14 years
30 - 35 Lacs
Mumbai
Work from Office
Title: Sales Excellence - COE Avanade Online Tools & Reporting Manager Role (Job Profile):Analytics and Modeling Manager Management Level:Manager (ML7) About Accenture: We are: Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence. You are: A builder at heart curious about new tools and their usefulness, eager to create prototypes, and adaptable to changing paths. You enjoy sharing your experiments with a small team and are responsive to the needs of your clients. The work: The Center of Excellence (COE) enables Sales Excellence to deliver best-in-class offerings to Accenture leaders, practitioners, and sales teams. As a member of the COE Avanade Analytics team, you will develop and enhance analytical models and reporting tools that provide insights on underlying trends and key drivers of the business. You will: Assess potential systems issues and bugs in MS Dynamics, Power BI dashboards, and Anaplan. Collaborate with the Analytics COE, CIO DevOps, Avanade sales support and other end users to prioritize enhancement requests and resolve open issues. Ensure high quality across dashboard tools. Work with Sales Excellence COE members, CIO DevOps and Avanade sales support to standardize dashboard tools. Assist with data visualization and introduce infographics in reporting dashboards to facilitate storytelling. Qualifications Heres what you need: Bachelors degree or equivalent experience in information systems, analytics or similar field Excellent oral and written communication in English At least 10 or more years of experience doing data analytics work, which may include: - Advanced proficiency in MS Dynamics or Power BI - Data visualization for sales, pricing, finance and related functions Deep understanding of sales and finance concepts Intermediate proficiency in defining and using performance metrics. Curiosity, creativity, a collaborative attitude, and attention to detail. Ability to explain technical information to senior, non-technical users. Ability to work remotely with minimal supervision in a global environment. Extra credit if you have: Masters degree in analytics or similar field. Ability to prioritize workload and manage downstream stakeholders. Experience with Microsoft Excel. People management experience. You may also need: Ability to work flexible hours according to business needs. Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines.
Posted 1 month ago
2 - 4 years
7 - 12 Lacs
Pune
Work from Office
Senior Associate - ITAM JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22640 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What youll do Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What youll bring Possess Bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At
Posted 1 month ago
3 - 5 years
2 - 5 Lacs
Bengaluru
Work from Office
Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Lead conversion design sessions with the client and produce design documents and mapping/transformation documents. Transitioning end to end DC 401(k), 403(b) retirement plans from prior service provider/recordkeeper to current service provider (current organization) which involved transfer of plan assets and participant records, conversion data files. Research, analyze and recommend data conversion strategies for complex retirement plans, analyze client data in the format it is received, identify data deficiencies, define remediation of deficiencies, and construct a statement of work that properly outlines the conversion process to reformat into data requirements. Manage and lead the migration and testing of static data and transaction data for the plan conversion.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Working knowledge of Microsoft Access, Excel, SQL and other ETL tools is required. Demonstrated aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and program evaluation. Basic level of understanding of the proprietary systems, administration services, and the related data services. Basic knowledge of conversion reconciliation methodology. Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources. Proven ability to work independently and with a team in a results/deadline driven environment. 3+ years of experience in US Retirement Services domain – managing services for Defined Contribution plans Minimum 3 years of experience in a data analyst position in the Plan conversion (defined contributions) team with basic professional MS Access Database & SQL query experience preferred Working knowledge of Microsoft Access, Excel, SQL and other ETL tools is required. Ability to manage large data sets (census files, financial/payroll files) for Defined Contribution plans – 401(k), 403(b), 457 Roles and Responsibilities: Lead conversion design sessions with the client and produce design documents and mapping/transformation documents. Transitioning end to end DC 401(k), 403(b) retirement plans from prior service provider/recordkeeper to current service provider (current organization) which involved transfer of plan assets and participant records, conversion data files. Research, analyze and recommend data conversion strategies for complex retirement plans, analyze client data in the format it is received, identify data deficiencies, define remediation of deficiencies, and construct a statement of work that properly outlines the conversion process to reformat into data requirements. Manage and lead the migration and testing of static data and transaction data for the plan conversion. Effectively communicate the data requirements with the client, record-keeper or project team, negotiate or consult the client or record keeper to best practices and perform a code-based programming solution to achieve a successful data conversion. You are expected to take ownership of each conversion with high quality and consistent on-time results. Have full accountability for the data conversion development life cycle and methodology. This includes project requirements, client acceptance, time line creation, implementation, testing, production activities. Build files that transform massive amounts of data into the client Retirement product requirements and formatting. Develop reports for internal and external business partners using SQL Server, MS Access, Cognos, and Discovery. Perform data migration audits, reconciliation, and exception reporting as necessary. Collaborate with the record-keeper, internal project management, and client data end users. Qualification Any Graduation
Posted 1 month ago
3 - 5 years
2 - 5 Lacs
Bengaluru
Work from Office
Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Flawless configuration of plan setup, Payroll file review and plan maintenance Oversees and leads the implementation of all complex, sensitive Third-Party Administrators, Retirement Plan Administration and bundled new business/conversion plans. Excellent communication skills and ability to interact with all levels of end users, technical resources, advisory, plan sponsors, administrators, prior record keepers and funding providers to coordinate all activities within the new business/conversion experience. Coaching and mentoring others to draw out their skills and expertiseRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? 3+ years of experience in US Retirement Services domain – managing services for Defined Contribution plans Minimum 3+ years of experience in managing all aspects of the Payroll Maintenance deliverables and the new business/conversion process with Internal new business/Conversion teams, Sales and Administrators to ensure a successful conversion for Defined Contribution plans (Preferably 403(b)). Strong project management skills. Strong knowledge of Defined Contribution plans – 401(k), 403(b), 457, etc. Well versed with retirement plan funding platforms and ERISA fundamentals and concepts (eligibility, vesting, Enrollment) Working knowledge of Microsoft Access, SQL and other ETL tools is required. Ability to manage large data sets (census files, financial/payroll files) for Defined Contribution plans – 401(k), 403(b), 457 Proficient in MS Office applications – Word, Excel & PowerPoint Excellent written, verbal and presentation skills (internal and external presentations) ASPPA certified oRetirement Plan Fundamentals - RPFoQualified 401(k) Administrator - QKAoQualified 401(k) Consultant- QKC Project Management CertificationoPMP Roles and Responsibilities: Flawless configuration of plan setup, Payroll file review and plan maintenance Oversees and leads the implementation of all complex, sensitive Third-Party Administrators, Retirement Plan Administration and bundled new business/conversion plans. Excellent communication skills and ability to interact with all levels of end users, technical resources, advisory, plan sponsors, administrators, prior record keepers and funding providers to coordinate all activities within the new business/conversion experience. Coaching and mentoring others to draw out their skills and expertise Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal business partners to ensure a smooth transition at the end of the project. Monitoring and reporting on project status. Also, identify and lead quality improvement initiatives and other special projects for the team Maintaining knowledge of ERISA, IRS and DOL regulations and understanding the impact of pending legislation. Leading multiple projects and prioritizing workload based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate Developing project timelines and ensuring that project team members complete requirements on time, while anticipating challenges and formulating solutions before the project is adversely impacted Provide consultative solutions for Client's Retirement Services best practices and ensure details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect pricing, eligibility, data exchanges, contracts, and transactional processing. Support RFP process for new business to identify potential solutions based on Implementations Service model and scope. Perform root cause analysis and resolution to complex problems. Conduct lessons learned at the end of each implementation phase for continuous improvement purposes. Research, analyze and recommend Payroll data conversion strategies for complex retirement plans, analyze client data in the format it is received, identify data deficiencies, define remediation of deficiencies, and construct a statement of work that properly outlines the payroll process to reformat into data requirements. Qualification Any Graduation
Posted 1 month ago
3 - 5 years
2 - 5 Lacs
Bengaluru
Work from Office
Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Flawless configuration of plan setup and plan maintenance Oversees and leads the implementation of all complex, sensitive Third-Party Administrators, Retirement Plan Administration and bundled new business/conversion plans. Excellent communication skills and ability to interact with all levels of end users, technical resources, advisory, plan sponsors, administrators, prior record keepers and funding providers to coordinate all activities within the new business/conversion experience. Coaching and mentoring others to draw out their skills and expertise Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and prioritiesRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? 3+ years of experience in US Retirement Services domain – managing services for Defined Contribution plans 3+ years of experience in managing all aspects of the implementations project life cycle deliverables and the new business/conversion process with Internal new business/Conversion teams, Sales and Administrators to ensure a successful conversion for Defined Contribution plans (Preferably 403(b)). Strong project management skills. Strong knowledge of Defined Contribution plans – 401(k), 403(b), 457, etc. Well versed with retirement plan funding platforms and ERISA fundamentals and concepts (eligibility, vesting) Proficient in MS Office applications – Word, Excel & PowerPoint Excellent written, verbal and presentation skills (internal and external presentations) ASPPA certified oRetirement Plan Fundamentals - RPFoQualified 401(k) Administrator - QKAoQualified 401(k) Consultant- QKC Project Management CertificationoPMP Roles and Responsibilities: Flawless configuration of plan setup and plan maintenance Oversees and leads the implementation of all complex, sensitive Third-Party Administrators, Retirement Plan Administration and bundled new business/conversion plans. Excellent communication skills and ability to interact with all levels of end users, technical resources, advisory, plan sponsors, administrators, prior record keepers and funding providers to coordinate all activities within the new business/conversion experience. Coaching and mentoring others to draw out their skills and expertise Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal business partners to ensure a smooth transition at the end of the project. Monitoring and reporting on project status. Also, identify and lead quality improvement initiatives and other special projects for the team Maintaining knowledge of ERISA, IRS and DOL regulations and understanding the impact of pending legislation. Leading multiple projects and prioritizing workload based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate Developing project timelines and ensuring that project team members complete requirements on time, while anticipating challenges and formulating solutions before the project is adversely impacted Stays current on ERISA-based knowledge, plan design activity, bundled plan administration and employs optimal practices when driving the new business/conversion project management protocols. Provide consultative solutions for Client's Retirement Services best practices and ensure details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect pricing, eligibility, data exchanges, contracts, and transactional processing. Support RFP process for new business to identify potential solutions based on Implementations Service model and scope. Perform root cause analysis and resolution to complex problems. Conduct lessons learned at the end of each implementation phase for continuous improvement purposes. Manage simple to complex fund changes/fund exchange Qualification Any Graduation
Posted 1 month ago
- 3 years
1 - 4 Lacs
Noida
Work from Office
Req ID: 317428 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements – Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 10 & 11 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider’s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. Work from office is mandatory. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technical Support, Technology
Posted 1 month ago
2 - 5 years
2 - 5 Lacs
Noida
Work from Office
Req ID: 301250 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements – Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider’s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Technical Support, Consulting, Technology
Posted 1 month ago
- 5 years
1 - 4 Lacs
Gurugram
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078
Posted 1 month ago
- 3 years
1 - 4 Lacs
Noida
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HWS (Empl Helpdesk)). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1 - 6 years
3 - 6 Lacs
Mumbai
Work from Office
About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: IT Operations Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 6 years
2 - 5 Lacs
Bengaluru
Work from Office
About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 6 years
2 - 5 Lacs
Pune
Work from Office
About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 8 years
5 - 8 Lacs
Gurugram
Work from Office
Team Manager JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva – WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLO’s Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustee’s and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 7 years
5 - 9 Lacs
Jaipur
Work from Office
About The Role Roles and Responsibilities: Work experience of Accounts Payable/Procure to Pay Knowledge on GST, IGST, CGST, TDS, VAT Invoice Processing/Invoice audit/vendor payments experience must SAP end user experience in FI Module for Financial accounting is must. Advanced Excel, PPT, MIS report and other analytical reporting knowledge & experience is an added advantage. Knowledge about different kind of payment methods and payment term. PO and non PO invoices handling ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
4 - 8 years
15 - 19 Lacs
Bengaluru
Work from Office
About The Role At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Position Overview Operations Center team serves as the first point of contact for Boeing customers needing urgent technical support on maintaining/ operating Boeing commercial airplanes. The team works in a highly dynamic environment toexpeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve technical/ safety events and issues. Boeing India Engineering is currently looking for a Lead Product Review Engineer (Service Engineering) to support Operations Center capability at Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safe operation and return to service. Position Responsibilities Prepare structural repair dispositions and engineering data required to show compliance with Boeing, customer and regulatory requirements, to maintain continued airworthiness. Apply broad knowledge of Boeing design and/or engineering principles. Assess and resolve product/process issues through the product lifecycle. Lead research of technical, operational and quality issues that cannot be resolved by customer and design interim and final engineering solutions. Lead others to analyze, conduct root cause analysis and develop dispositions for design non-conformances. Develop and implement product/process improvements. Analyze reported problems for potential safety issues; recommend and manage complex resolution. Collaborate with other support groups to expeditiously develop safe solutions, satisfying customer needs. Communicate with customers if additional information is needed or roadblocks arise Perform review of the requests and determine the best avenue for resolution Review outgoing messages for quality Develop customer correspondence for continued safe operation and maintenance of equipment; Correspond with Operators through BCS/ E-mail/ IM Lead the design of interim structural repairs and conducts static strength analysis. Develop and implement technical training curriculum for internal or external customers. Willing to support a 24/7 on-call rotation schedule and the ability to work variable shifts, including weekends or overtime. Being a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment. Execute work independently without supervision Proactively seek information and direction to successfully complete the statement of work. Must be able to work collaboratively with cross-functional team. Must be willing to work flexible hours (early or late as needed) to interface with Boeing personnel around the world. Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English. Basic Qualifications (Required Skills/Experience): Bachelor’s or Master’s degree is required as basic qualification in Mechanical/Aerospace/Applied Mechanics/Structural engineering. 12+ years of proven experience in Product Review Engineering/ Service Engineering. Good knowledge of Static and Fatigue analysis techniques (Boeing methodology preferred). Preferred Qualifications (Desired Skills/Experience) 12 or more years of experience in structures engineering. Experience in repair disposition of composite structures. Experience supporting end users in a customer service role. Experience working with MRB (Material Review Board) activities related to aircraft structures. Experience with airworthiness regulatory agencies. Experience in transport category airplane certification or production/fleet support projects involving FAA approval. Experience in developing/ performing structural repairs in Airline/MRO maintenance environment Relocation: This position does offer relocation within INDIA. Applications for this position will be accepted until May. 09, 2025 Export Control Requirements This is not an Export Control position. Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Shift rotation - weekdays (India) Contingent Upon Program Reward The position is contingent upon program award Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited toconducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Posted 1 month ago
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The end user job market in India is thriving with numerous opportunities for job seekers looking to work in roles that directly interact with end customers. End user jobs require professionals to have a deep understanding of user needs and preferences to deliver products or services that meet their requirements effectively.
The average salary range for end user professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 3-5 lakhs per annum, while experienced professionals with over 5 years of experience can earn upwards of INR 10-15 lakhs per annum.
A typical career path in end user roles may start as a Junior End User Analyst, progressing to roles such as End User Specialist, Senior End User Consultant, and eventually reaching positions like End User Manager or End User Director.
In addition to expertise in end user roles, professionals are often expected to have skills in customer relationship management, user experience design, data analysis, and project management.
As you explore opportunities in end user roles in India, remember to showcase your ability to understand and prioritize end user needs effectively. By preparing thoroughly and demonstrating your expertise in user-centric roles, you can stand out as a valuable candidate in the competitive job market. Good luck!
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