2563 End User Jobs - Page 11

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Primary Responsibilities: Day-to-day operations of non-clinical applications including design, build, test, and maintenance. This ranges from small service requests to larger project implementations Develop and refine customer journeys, automation processes, and segmentation strategies to improve engagement and conversion Design and execute personalized, multi-channel marketing campaigns using AMPscript, SQL, and dynamic content strategies. Responsible for assisting with system troubleshooting, implementations, and software updates Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when ap...

Responsible for development of Low Voltage Switchgear Product / System / Solution for End users. Knowledge about intelligent systems & various communication protocols would be key. Support Sales in promoting / developing business of EP products and systems like SIEPAN, SIVACON, Intelligent Motor Control Centre, Digitalization etc Work closely with Sales and ICB Partners to provide project specific support and in closing the order. Plan and execute promotional activities for End users, for focus products and new products / systems like iMCC etc. Conduct knowledge sharing sessions for colleagues, create application notes and publish technical articles in journals

Job Role: Responsible for end to end sales for the SDWAN product business Infinxt at Infinity labs Responsible for government and defence sales Define a strong GTM and identify new channel and strengthen the existing channel base Identify potential new customers and build relationships with current customers Establish, develop and close business while exceeding sales targets and objectives by developing customer relationships and closing business opportunities across all regions in India along with Nepal, Bangladesh and SriLanka Develop strategies for penetrating new accounts and growing relationships with end users and partners Research and understand prospects business plans (both tactical...

Job Description Summary This role is for a Senior Product Manager supporting the delivery of ADMS solutions, focusing on performance and automation of the overall system. We are looking for this role to be lead the commercial and product decisions relating to the investments needed to maintain and improve system performance Roles and Responsibilities Accountability for functional, business, and broad company objectives. Integrate and develop processes that meet business needs across the organization, be involved in long-term planning, manage complex issues within functional area of expertise, and contribute to the overall business strategy. Support overall commercialization by collaborating ...

Assignment description Coordinate pre emptive systems maintenance (e.g. certificate renewals with Solita upgrades with Solita, and development with Solita and SoftwareAG. Fulfill Power User access requests (approval by system owner) Run a monthly Configuration Manager meeting (or piggyback in existing ITACM meetings TBD) to understand operational priorities. Provide (or coordinate) basic training to end users/system owners on request during 2024: help people find existing introductory videos and documents It is expected that the initial weeks will be spent in self study and introduction meetings to learn about the current system, as well as triaging the incident backlog together with the sys...

Project Role: Service Desk Agent Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level: FJ08 Must Have Skills: Customer Handling Skills & Good communication skills (Fluency in English is a must), Experience and Knowledge on MAC Systems, operating issues Good To Have Skills: ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparallele...

Description Role purpose Able to architect SCM ITM solutions, based on customer requirements. Assist in mapping the requirements into SAP Processes and design the solutions. Customize and develop the SAP-system in a project team, supported by experts. Configuration changes based on requirements of client with change in business processes. Key Accountabilities and Decision Ownership To be part of the EVO Application Development team in order to deliver SAP ITM / SAP MM projects requirements. Analysis of business requirements their specifics needs on how to manage the data. Identify integration issues and develop solutions to these issues. Work effectively with local experts as well as with th...

Should say required either Redoc, Systoc or Net Health Therapy application experience. Also, hands on application support experience needs to be bold. required Ambulatory workflow knowledge Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements Provide application/infrastructure support and respond to requests and inquiries from users within the pre determined timeframe of the applicable service levels Identify solutions to work around open issues/problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable steps taken Communicate...

Experience range, 7- 12 years Banking knowledge is mandatory. Others good to have (client onb, lending or AML) Works with the Product Owner to understand, elicit, analyse, document, and communicate business requirements and articulate product vision with a strong focus on value delivery. Expert in translating end user customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs. Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at t...

Role purpose: Able to architect SCM ITM solutions, based on customer requirements. Assist in mapping the requirements into SAP Processes and design the solutions. Customize and develop the SAP-system in a project team, supported by experts. Configuration changes based on requirements of client with change in business processes. Key Accountabilities and Decision Ownership: To be part of the EVO Application Development team in order to deliver SAP ITM / SAP MM projects requirements. Analysis of business requirements their specifics needs on how to manage the data. Identify integration issues and develop solutions to these issues. Work effectively with local experts as well as with the business...

Assignment description Coordinate pre emptive systems maintenance (e.g. certificate renewals with Solita upgrades [not likely during 2024]) with Solita, and development [not likely during 2024] with Solita and SoftwareAG. Fulfill Power User access requests (approval by system owner) Run a monthly Configuration Manager meeting (or piggyback in existing ITACM meetings TBD) to understand operational priorities. Provide (or coordinate) basic training to end users/system owners on request [during 2024help people find existing introductory videos and documents] It is expected that the initial weeks will be spent in self study and introduction meetings to learn about the current system, as well as ...

"Should say required either Redoc, Systoc or Net Health Therapy application experience. Also, hands on application support experience needs to be bold. required Ambulatory workflow knowledge Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements Provide application/infrastructure support and respond to requests and inquiries from users within the pre determined timeframe of the applicable service levels Identify solutions to work around open issues/problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable steps taken Communicat...

Yrs of Exp : 10yrs Please update the job description and/or attach a role-specific job description below. * Improves and increases the success of the business by working with both the business process end users and technical teams who are responsible for building modifying and maintaining the systems that support the business * Engages and communicates effectively with UI Designers Developers and System Architects regarding business and functional requirements Job Description- Systems Analyst Prudentials Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering cu...

Description: Yrs of Exp : 10yrs Please update the job description and/or attach a role-specific job description below. * Improves and increases the success of the business by working with both the business process end users and technical teams who are responsible for building modifying and maintaining the systems that support the business Engages and communicates effectively with UI Designers Developers and System Architects regarding business and functional requirements Job Description- Systems Analyst Prudentials Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in de...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...