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Data Engineer BT Group

4.0 - 8.0 years

0 Lacs

delhi

On-site

Role Overview: As a Technical Support Engineer at BT Group, your role is crucial in providing technical support and managed services to customers utilizing network technologies such as Data, Voice, and Network Security. You will be responsible for responding to inbound calls and fault tickets, diagnosing issues, seeking resolutions, and ensuring customer satisfaction through timely updates and recommendations. Additionally, you will be the technical authority for escalated cases, liaising with manufacturers, and identifying opportunities to offer new BT products and services to customers. Key Responsibilities: - Respond to inbound calls and fault tickets within designated service levels to p...

Posted 1 day ago

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