363 Ems Jobs - Page 5

Customer Support Job Overview: Customer Support Executive is responsible for responding and resolving client reported issues associated to Zaggle - Expense Management Solution received via Support Website, email or through calls. Customer Support Executive will also be responsible for resolving and closing the tickets within the stipulated SLAs. Zaggle Support is often consultative and addresses intermediate to advanced service-related issues. Responsibility: Responsible to deliver customer-centric service experiences to Zaggle Customers during every interaction. Display superior customer service when providing inbound and outbound (email, phone, chat, email etc) application and/or functional support and resolution to customers. Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management. Research with the customer to fully diagnose the issue, respond to the customer within established timelines utilizing standard solutions. Troubleshoot cases and follow appropriate documentation steps and annotate all the steps or activities undertaken to resolve the issue. Regularly provide updates to the client on open cases to gain more information and wherever required escalate issues internally within Zaggle departments to ensure timely resolution. Effectively manage client expectations, drive client deliverables and exercise scope to ensure issue resolution. Provide consultative expertise to the client, guiding clients through key decisions and tradeoffs while resolving issues. Wherever required, effectively conduct basic product functionality trainings with clients remotely. Develop and maintain strong functional and technical Zaggle product knowledge including new release and products. Deliver outstanding client service to achieve high Customer Support Survey scores. Be aware of, and comply with, all corporate policies. Qualifications: Education, Experience & Training required: Bachelors degree or equivalent with one-three years of customer service experience. Experience in client-facing/service roles a must and experience in SaaS, EMS, HRMS, Productivity or similar software solutions. Ability to understand customer pain points and classify & articulate them in categories such as backend/frontend/UI/UX/customization/product issue etc. for faster logging and resolution. Basic understanding of issue logging, maintaining tracker and as required creating an issue ticket for same on ticketing tools. Strong organizational skills and ability to deliver on commitments Ability to pass a background check. Job Specific Specialized Knowledge & Skills: Ability to express thoughts clearly & professionally for fluent customer interaction via telephone, email etc. (English). Strong problem resolution skills proven to engage and interact with internal teams to resolve client issues. Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires Must possess the ability to work both strategically and tactically. Excellent organizational, planning skills and negotiation skills. Strong technical aptitude and ability to understand technical concepts quickly. Ability to address and manage through ambiguous situations assess situations, solve problems and make decisions. Ability to prioritize and manage workload to meet deadlines. Must be results, goal, and customer service orientated. Critical Performance Competencies: Accountability Planning and Organization Listening Communication and Influence Personal/ Professional Effectiveness Business Acumen/Strategic Business Perspective Adaptability/ Flexibility Attention to Detail Change Management Decisiveness/Judgement Intelligence Tenacity Value Competencies: Displays leadership through innovation and walks an extra mile to create innovative solutions. Displays customer centric passion, empathy & responsibility to the customer. Displays excellence and relentless commitment in delivering solutions to customers. Displays compete transparency to the customer and takes ownership. Displays personal & corporate integrity Hires, develops & rewards great people Send in your resume at careers@zaggle.in,

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations.

The PSS is responsible for driving sales of IoT connectivity,Full Stack IoT solutions in the area of EMS,Asset tracking,EV BMS,capability to work with auto OEMs projects, managing client interactions, and ensuring technical requirements are understood to design a techno- commercial solution. This role combines both sales acumen and engineering knowledge to deliver high-quality solutions that meet customer needs. Responsibilities Customer engagement (both internal & external) ,Solution design, Product demonstration and POC ,preparing BOM, Understanding the solution components including device eco system,Platform and connectivity especially in EMS,Industry Knowledge in IoT domain,Industry 4.0 would add advantage Key KPIs - Driving OB from various IoT products of airtel - Revenue management,

Ensure safety compliance at plant & outsourced units. Conduct audits, drills, and training. Maintain EMS/OSHA systems, fire safety, and health checks. contractor safety, QMS/EMS improvement, and promote safety awareness across teams.

responsible for MR function for ISO certification (QMS,EMS & OHSAS) responsible for ISO documentation responsible for 5 S implementation Will do safety audit of factory provide safety training and conduct mock drill Required Candidate profile Min 5 years in above profile. In-depth knowledge of ISO 9001, 14001, and 45001 standards ISO Lead Auditor (preferred)(Graduation/MSW/RLI/CLI + Auditor/Lead auditor certification is a added advantage) Perks and benefits Food & Accommodation

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Engineering,Master Of Science,Master Of Comp. Applications Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:TIBCO,TIBCO-TIBCO BusinessWorks Preferred Skills: Technology-BPMI - TIBCO-BPMI - TIBCO - ALL

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Master Of Science Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:TIBCO,TIBCO-TIBCO BusinessWorks Preferred Skills: Technology-BPMI - TIBCO-BPMI - TIBCO - ALL

The Process Engineer will focus on improving load cell manufacturing processes, supporting new product development, and overseeing the transfer of new products to mass production. The role includes process automation, failure analysis, and supporting digital product troubleshooting, while ensuring continuous process improvements. Key Responsibilities: New Product Implementation: Lead the transfer of new products to mass production, coordinating with R&D and electrical teams, and preparing work instructions, SOPs, and verifying drawings (30%). Failure Analysis: Conduct PCBA (Analog & Digital) fault analysis, product/process failure RCCA, and product qualification (20%). Process Automation: Design and implement automation solutions, including jigs and fixtures (20%). Training & Support: Provide ESD knowledge and digital setup training for production operators (10%), and support sales teams with troubleshooting digital products (10%). Continuous Improvement: Collaborate with CFT for continuous process improvements (10%). Key Skills & Qualifications: Education: Bachelors degree in Electronics & Communication or Electronics & Instrumentation Engineering. Experience: 4-6 years in Electronics Manufacturing or Process Engineering. Technical Skills: Knowledge of SMT, PCBA manufacturing, failure analysis, APQP, PPAP, PFMEA, IPC 610 & 620 standards, and circuit debugging. Soft Skills: Strong teamwork, problem-solving, communication, and adaptability. Performance Objectives: Improve PCB fault analysis and process automation. Successfully implement new products into mass production.

We are seeking a highly skilled Process Engineer to support the manufacturing and implementation of load cells and digital electronic products. The ideal candidate should have a solid background in Electronics Manufacturing, PCBA processes, and Process Engineering, with a focus on continuous improvement, automation, and new product implementation. Key Responsibilities: Lead new product implementation and transition into mass production by coordinating with R&D, Electrical, and Production teams. Prepare and update Work Instructions, SOPs, drawings, and change control documents (ECR, PCO, PN creation). Analyze faulty Analog & Digital PCBs and conduct root cause analysis (RCCA) for product/process failures. Design and implement jigs, fixtures, and automation solutions to improve process efficiency. Train operators on ESD protocols and digital setups. Provide technical support to the local sales team in troubleshooting digital products. Drive Continuous Improvement (CI) activities through cross-functional collaboration. Required Skills & Competencies: Technical: Strong knowledge of SMT process , PCBA manufacturing , debugging , and PCB analysis Hands-on experience with microcontrollers , communication protocols (RS232, I2C, RS485) , CAN Bus , and embedded systems Exposure to GUI, EMI/RFI/ESD troubleshooting , EEPROM programming , and breadboarding Familiarity with IPC 610 & 620 standards , Altium , Gerber files , and hand soldering Understanding of APQP, PPAP, PFMEA , and In-Circuit Testing (ICT) Soft Skills: Excellent communication and problem-solving ability Team collaboration and adaptability Critical thinking and people management Qualifications: B.E. in ECE, E&I, EEE, Mechatronics, or Instrumentation 4 - 7 years of experience in Electronics Manufacturing or Process Engineering

Good to have knowledge and working experience with high volume systems. Expert in Java 11+, Spring Boot, Rest API and AWS services (DynamoDB, UKS,SQS,Lambda) Should be able to work with minimal guidance. Expert in problem Debugging skills. Added advantage if having exp with Payments domain. Good to have knowledge on Jenkins and Cacheing tech Exp with working on high volume distributed systems Roles and Responsibilities Design, Implement and Integrate solutions . Collaborate with all stakeholders ( QA, Product,EM, Peer teams) Support existing services and product which are Live Self motivated and pro-active participation Should be able to do peer reviews and help junior folks Maintan code quality Create functional/tech improvement in new or existing services Guide and Mentor Engg team

We are looking for an experienced Siebel Administrator to join our team in Chennai. The ideal candidate will have extensive experience with Siebel installation, configuration, and server management, particularly with Siebel versions IP17 and above (preferably IP20.6). You will be responsible for ensuring the efficient management, performance, and stability of Siebel systems and will work closely with development teams to support the deployment of Siebel applications. Key Responsibilities: Siebel Installation & Configuration: Perform installation and configuration of Siebel components, particularly with the latest Siebel versions (IP17 and above). Siebel Server Management: Manage Siebel server components, including user creation, capacity planning, optimization, and monitoring. Code & Repository Migration: Oversee code migration, repository migration, and non-repository migration across various environments. Performance Tuning: Handle server performance tuning and manage critical server situations to ensure system stability. System Administration: Provide day-to-day administration for Siebel components, ensuring all systems run efficiently and securely. Server Maintenance: Maintain Siebel servers for all environments, perform regular patching activities, handle vulnerability defects, and monitor server resources (CPU, Memory, Disk space). Log Analysis & Issue Resolution: Analyze logs for component crashes, resolve workspace issues, and identify problems to maintain system integrity. Scripting & Automation: Automate tasks using Unix/Shell scripting, and utilize basic UNIX commands to work in a Linux OS environment. Environment Management: Responsible for server resource monitoring, job scheduling (JOBs/RCRs/Tasks), and ensuring seamless deployment for production and lower environments. SSL & Security Management: Apply SSL certificates and manage user accounts to maintain system security. Collaboration: Collaborate with business teams and developers to ensure Siebel systems run optimally and efficiently. Primary Skills: Extensive experience with Siebel Installation and configuration for versions IP17 and above (preferably IP20.6). Strong knowledge in Siebel Server Management, user creation, capacity planning, and optimization. Deep understanding of Siebel Architecture and Siebel Data Model for IP17+ versions. Experience in Code Migration, Repository Migration, and Non-Repository Migration. Familiarity with Linux commands, Unix Shell Scripting, and PLSQL. Hands-on experience with performance tuning, server monitoring, and troubleshooting critical server issues. Strong knowledge of FTP, EMS system, and applying SSL certificates. Siebel System Maintenance for all environments (including regular patching, vulnerability management, and resource monitoring). Log Analysis and experience in handling component crashes. Unix/Shell Scripting for task automation and management. Required Qualifications & Experience: 6-8 years of hands-on experience in Siebel Administration. Strong experience working with Siebel IP17 and above (preferably IP20.6). Solid understanding of Siebel Server Management, performance tuning, and troubleshooting. Knowledge of Linux OS, Unix commands, Shell scripting, and PLSQL. Experience with FTP, EMS, and SSL certificate management. Ability to work under pressure and handle critical server situations. Excellent communication and collaboration skills. Prior experience with regular patching activities, vulnerability management, and server maintenance.

ECU/Control System Design for Mechatronics system Embedded Software Development in C Use of any RTOS Familiarity with MATLAB and Simulink Microcontroller programming Low Level driver like ADC, PWM, SPI, GPT, PORT, UART and LIN etc. Call 7397778272

responsible for MR function for ISO certification (QMS,EMS & OHSAS) responsible for ISO documentation responsible for 5 S implementation Will do safety audit of factory provide safety training and conduct mock drill Required Candidate profile Min 5 years in above profile. In-depth knowledge of ISO 9001, 14001, and 45001 standards ISO Lead Auditor (preferred)(Graduation/MSW/RLI/CLI + Auditor/Lead auditor certification is a added advantage) Perks and benefits Food & Accommodation

responsible for MR function for ISO certification (QMS,EMS & OHSAS) responsible for ISO documentation responsible for 5 S implementation Will do safety audit of factory provide safety training and conduct mock drill Required Candidate profile Min 5 years in above profile. In-depth knowledge of ISO 9001, 14001, and 45001 standards ISO Lead Auditor (preferred)(Graduation/MSW/RLI/CLI + Auditor/Lead auditor certification is a added advantage) Perks and benefits Food & Accommodation

Role & responsibilities Job Summary: The Safety Officer is responsible for ensuring compliance with occupational health and safety (OHS) guidelines across the organization. This role involves inspecting work environments, developing safety policies, conducting risk assessments, training staff, and reporting on safety issues to prevent accidents, injuries, and health problems Policy Implementation & Compliance Develop, implement, and maintain health and safety policies and procedures. Ensure company compliance with (ISO 45001 :2018 & EMS 14001). Keep safety documentation up to date and ensure it is accessible to staff. Risk Assessment & Hazard Control Conduct site-specific risk assessments to identify hazards. Recommend and implement control measures to minimize risks. Regularly review and update risk assessments, especially after an incident or process change. Inspections & Audits Perform regular safety inspections of the workplace, tools, equipment, and machinery. Conduct internal audits to evaluate compliance and identify areas for improvement. Report hazards or unsafe conditions and follow up on corrective actions. Training & Education Organize and deliver safety training sessions for new and existing employees. Ensure workers are trained on emergency response, PPE usage, and job-specific risks. Promote a safety culture through ongoing awareness programs. Incident Investigation & Reporting Investigate workplace incidents, accidents, and near misses. Analyse root causes and recommend corrective and preventive actions. Maintain accurate records of all incidents and generate reports for management. Emergency Preparedness Develop and test emergency response plans (fire, chemical spill, evacuation, etc.). Coordinate safety drills and ensure all staff understand their roles during emergencies. Maintain first aid kits, fire extinguishers, and emergency equipment. Monitoring & Reporting Monitor worker behavior to ensure compliance with safety procedures. Prepare and submit regular safety reports to management Track safety performance indicators Coordination & Communication Work with department heads and supervisors to ensure safety standards are integrated into daily operations. Liaise with external safety consultants, regulatory bodies, and emergency services. Serve as a point of contact during safety inspections by government authorities. Personal Protective Equipment (PPE) Ensure appropriate PPE is provided, maintained, and used correctly. Conduct PPE audits and provide training on its use and limitations. Continuous Improvement Stay updated with new safety technologies, practices, and regulatory changes. Recommend process improvements and contribute to the development of a proactive safety culture. Pollution Control Board (PCB) Compliance Ensure the organization complies with environmental norms set by the State Pollution Control Board (TNPCB) Monitor and maintain records of air, water, noise, and waste emissions as per consent conditions (CTE/CTO). Coordinate for PCB inspections, consent renewals, and submission of compliance reports like Form I, Form III. Form IV, Form X & Annual Environment Statement, and Hazardous Waste Returns. Handle communication with environmental consultants and regulatory authorities. Ensure proper handling, storage, and disposal of hazardous waste per PCB norms. Effluent Treatment Plant (ETP) Operations Oversee daily operations and maintenance of the ETP to ensure treated water meets discharge norms. Monitor influent and effluent parameters (pH, BOD, COD, TDS, etc.) and maintain logbooks. Ensure safe handling and dosing of chemicals used in the ETP. Coordinate with third-party labs for periodic environmental testing and analysis. Train ETP operators and ensure adherence to environmental safety practices.

Job Summary We are looking for an adept leader to spearhead Medical Affairs in Emerging Markets across therapy areas. The role is integral to achieving disease and therapy area leadership, improving product access, conducting impactful scientific initiatives, contributing to evaluating new products, fostering KOL (Key Opinion Leaders) connections, planning evidence generation, and guiding marketing teams for compliance. Roles & Responsibilities • You will be responsible for reviewing and approving promotional inputs, ensuring compliance with SOPs (Standard Operating Procedures) and regulations, with a target of 90% approval within 2 to 5 working days. • Your role involves organizing webinars, CMEs (Continuing Medical Education), ISPs (Investigator-Sponsored Program), advisory board meetings, and preceptorship programs for various countries, including preparation of scientific agendas, providing literature and presentations, and coordinating with faculties for ISPs. • You will provide strategic support for new and existing products, developing medical strategy for new launches, offering strategic inputs for existing products, and contributing to communication development. • You will be responsible for ensuring compliance in medico-marketing activities, including print/digital input approvals, other medical affairs activities, selection of speakers, deciding FMV, and evaluating participation criteria. • You will lead evidence generation activities and publications for major products across Emerging Markets (EM) countries. • You will be responsible for the evaluation of new products, identifying products to build a robust portfolio across therapy areas. Your role involves providing medical rationale and analysis for selected products to BD (Business Development), Portfolio, and CoE (Center of Excellence) teams. • You will conduct Advisory board meetings to gather the opinions of Key Opinion Leaders (KOLs) on new products. Additionally, you will prepare target product profiles for proposed differentiated products, including details on the rationale, desired pharmacokinetics, and endpoints to be studied in various stages of drug development. You will also create slides on the medical rationale of differentiated products and present them to internal approval committees and regulatory bodies for necessary approvals. • You will be responsible for conducting training sessions and preparing slides or manuals for new launches with CoE and country teams in EM, and conducting sessions on scientific updates on existing products. • You will compile recent conference updates and circulate them to CoE and the Marketing team in EM for each therapy area. Your role involves providing regular periodic updates on major brands/therapy areas and supporting digital activities such as websites for doctors, Medznat in APAC (Asia-Pacific) countries, video review and approval for digital platforms, digital content quality review and revision, and support for website launch and webinars/CMEs for digital platforms. Qualification Educational qualification: An M.D. Minimum work experience : 7 to 8 years of relevant experience from reputed pharmaceutical companies in GLP-1 therapy area Skills & attributes: Technical Skills • Experience in clinical research, and in -depth knowledge of regulatory standards in the pharmaceutical and medical field • Technical Skills in organizing and managing diverse events. • Knowledge and experience in developing strategic medical plans for new product launches and providing valuable inputs for existing products. • Expertise in leading evidence generation activities and publications for major products in EM (Emerging Markets). • Ability to evaluate new products, identify portfolio enhancement opportunities, and conduct advisory board meetings for gathering key opinion leader insights. • Proficiency in managing digital activities, including websites, video reviews, digital content quality review, and approval for various platforms. • Skills in conducting training sessions. • Proficiency in regular usage of computers. Behavioural Skills • Keen attention to detail for ensuring accuracy in promotional inputs, compliance reviews, and event coordination. • Effective communication for collaborating with cross-functional teams, coordinating events, and providing strategic support • Ability to convey complex medical concepts to diverse stakeholders. • Ability to adapt to changing regulatory requirements, market conditions, and evolving product portfolios. • Strong organizational and time management skills for handling multiple tasks and priorities. • Ability to influence and guide teams, especially in cross-functional collaborations. Additional Information About the Department Emerging Markets Branded generics is one of our biggest businesses in Emerging market and our branded products are available 48 countries across 5 regions. Our key markets are Russia, China and Brazil. We also have presence in Latin America, Africa, Australia, New Zealand, ASEAN (Association of Southeast Asian Nations), CIS and Romania. We have added 13 new geographies in the last 5 years. In the last 4 years, our emerging markets business’ growth rate has doubled (June ’22). Our diverse portfolio spans all segments. We are continuously advancing technologies, enhancing efficiency of operations and increasing our portfolio of highest-quality quality products. With nearly 40 products and 6 mega brands, Russia is a key market. With more than 30 years of operations in the region, as of FY22, we have reported a year-on-year growth of 32%. This was driven by improved existing business performance, launch of new products during the year along with divestment of some non-core brands. 6 key products were ranked among the top 200 bestselling formulation brands, as per IQVIA in its report for the 12-month period ended 31 March, 2022. 5 of our leading products were voted as the ’Product of the Year’ by the consumers – reaffirming the trust that the people of Russia have in them. We are among the earliest Indian pharma companies to have a business presence in China. We have a representative office that focuses on filings and approvals, including the Group Purchasing Organisation (GPO). Our joint venture entity (Kunshan Rotam Reddy Pharmaceutical Co. Ltd) offers a portfolio of niche and essential products, strengthening our presence in China. In Latin America we have a strong presence in Brazil and Colombia. In just a little over five years in Brazil, our team has established itself in the region with our diverse portfolio. Our primary focus in Brazil is oncology and institutional. Our team in Colombia was certified as a ‘Great Place to Work’. Through our comprehensive COVID-19 portfolio, we were able to reach over 5 million patients in low and middle-income countries. With the aim of reaching more and more patients around the world, we are harnessing our deep science capabilities to create a robust portfolio in the region to become the partner of choice. Our teams in China, Brazil, Colombia and Thailand, Malaysia are a certified great place to work. Our team in Russia is among the top 3 in Head-hunter’s Best Employer Ranking in 2022. These recognitions reaffirm our commitment and efforts to bring science, technology and innovation together to offer affordable medicines and solutions beyond the pill to patients in the region. As the need, scope and standards of healthcare evolve, we keep track of emerging needs to contribute to patient welfare. After all, Good Health Can’t Wait Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(EM).

Join our dynamic NSP team as a Software Test Engineer, where you'll collaborate with designers and product managers to enhance the Nokia Network Management platform for carrier-grade IP networks, with a strong focus on quality. In this role, you'll drive test automation using frameworks like Robot, Selenium, and Cypress, while expanding your expertise in network technologies such as IP/MPLS, GNMI, and NETCONF/YANG. You'll work alongside skilled engineers, solving complex challenges and contributing to cutting-edge solutions. Be part of a culture that fosters collaboration, innovation, and continuous growth. You have: Degree in Computer Science Engineering or equivalent Hands on experience in python, JavaScript Working experience in automation frameworks like Selenium/Cypress/Robot Knowledge of Linux, Docker/Kubernetes Strong interpersonal, written and vermal communication skills Ability to work both independently and collaboratively within a team, It would be nice if you also had: Experience in EMS/NMS products Knowledge of Network Management protocols like SNMP, GNMI, NETCONF/YANG and other networking technologies like IP/MPLS. Design, develop, and execute comprehensive test plans for functional, system, and regression testing. Review and validate test plans, test procedures, and testing infrastructure to ensure completeness and accuracy. Develop and maintain robust automated test scripts using JavaScript and/or Python to ensure efficient and scalable testing. Integrate automated test suites into the continuous integration and regression testing infrastructure. Collaborate with development teams to align testing strategies with real-world customer use cases and deployments. Identify, document, and track defects, working closely with development teams for resolution. Contribute to improving overall test coverage, quality processes, and QA best practices. Work alongside the product documentation team to create and maintain user-facing documentation and technical content.

Description External Job Description Job Purpose: To efficiently and effectively manage the Environment Management System and Sustainability Initiatives in Paint Manufacturing unit and to drive continuous improvement in line with the established policy of Asian Paints Business Responsibility Areas: Manage the Effluent Treatment Plant / Sewage Treatment Plant & water treatment plants like Softener Plant, RO-MEE, DI plant Hazardous & Non-Hazardous Waste management and associated facilities Compliance to all identified Legal requirements pertaining to Environment Compliance to Environment Management System and ISO14001 Define, Design & Manage for effective achievement of Environment Management Plans & Sustainability targets Define, Design & Execution of CSR projects pertaining to Water Conservation & help achieve water neutrality for the organization Management of waste movement and Scrap Sale process Financial expenditures - Design & timely execution of all environment capital expenditures & managing revenue expenditures wrt environment Liaising with statutory authorities Management of environment team in an effective manner Develop and assign plans for Continuous Improvement in Environment Management System Key Performance Indicators: Timely renewal of all applicable consents and submission of all applicable statutory forms/returns and compliance to the same on a day-to-day basis Compliance to all identified legal requirements in the EMS manual Identify and establish processes in EMS to ensure complete adherence to new environment legislation Compliance to EMS manual and system improvement via self-assessment Targets on Zero Effluent Generation, Zero Solid Waste Generation, Specific Water Consumption etc Work Experience: 10 Years of relevant experience Education Qualification: BTech/MTech in Environmental Engineering PGDISEM from NITIE

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : TIBCO BusinessWorks Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with business objectives, ensuring that the solutions provided are effective and efficient. Your role will require you to stay updated with industry trends and best practices to continuously improve application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in TIBCO BusinessWorks.- Strong understanding of application design and architecture principles.- Experience with integration patterns and best practices.- Familiarity with Agile methodologies and project management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- - The candidate should have minimum 7 years of experience in TIBCO BusinessWorks.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : TIBCO BusinessWorks Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly to support business operations. You will engage in problem-solving activities and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in TIBCO BusinessWorks.- Good To Have Skills: Experience with TIBCO EMS, TIBCO Spotfire, and TIBCO FTL.- Strong understanding of application integration patterns and best practices.- Experience in developing and deploying enterprise-level applications.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in TIBCO BusinessWorks.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Sales ENGINEER / SR. ENGINEER SALES Job Category - Technical Sales. Region South India Location - Hyderabad Industry Serving Life Sciences. Experience - 4-8 Years Education - B.Tech/B.E. in Electronics/Telecommunication, Instrumentation, Electrical. Product Range AHU Controller, Biogas Analyzer, CRM1010 (Clean Room Monitor), Focused on Industrial Automation, Including Temperature Controllers, Power Controllers, Data Recorders, EMS, BMS & Process Automation Solutions. ROLE & RESPONSIBILITIES 1. Handling Sales in Southern part of India in the field of above-mentioned products. 2. Responsible for Sales Growth in assigned Region. 3. Submit proposals and follow up with customers. 4. Target-based sales achievements. 5. Ensure that RFQs are processed accurately, completely, and on time. 6. Understand the Technicalities of different products as per customer requirements and suggest suitable products / Models. 7. Consultancy with customers on technical points to offer optimal solutions. 8. To be part of and coordinate with the team for various new product addition and marketing strategy. 9. To be part of technical clarifications and meetings with customers and vendors/suppliers. 10. Work closely together with the sales manager and other sales and marketing-related functions in the team. 11. Select the best choice of product to fit the customer's needs and value in the best way. 12. Payment follow-ups and collection for assigned areas. About us: We are a project-based company based at Delhi having branch office at Chandigarh and Haridwar. We undertake turnkey project for process plants automation mainly for Life Sciences, Industrial furnace Automation Solution, Industrial Reactors, Aluminum Industries, HVAC, BMS, EMS and other process Industries like Oil & Gas & Power Plants. Visit Us - www.netsquareauto.com Interested Candidate May Share Their Updated Resume at hr@netsquareauto.com & hrd@netsquareauto.com & “WhatsApp 9810092943 & 9319970972”

Hiring Associate Project Manager with EMS background to lead SPM & Automation projects. Must manage full project lifecycle, lead teams, coordinate cross-functional units, handle stakeholders. EMS, team-handling, and PMP certification are must-haves.