JD for BA Work Location Options: Bangalore / Mysore About eMpulse: Empulse global is Founded in 2007, eMpulse Global has been dedicated to delivering innovative solutions and exceptional service in our industry. eMpulse is a boutique business services provider offering high-quality services at competitive pricing for emerging enterprises across the globe. We are a one-stop-shop that helps enterprises maximize profits, improve EBITDA, and enhance equity valuation. Our value offering is enabled through a planned methodology and approach best suited for emerging enterprises across various industry verticals, and from locations around the world. Our domain expertise and adherence to an advanced process management framework help us meet the highest quality standards in deliverables. eMpulse Global works closely with a diverse range of customers across the globe, leveraging our international expertise to deliver tailored solutions that address the unique challenges and opportunities in each market. Job description : Responsibilities and Duties Gathering customer requirements over emails, calls & in-person meetings Documenting the requirements in structured format. Prepare visual diagrams & wire-frames for ease of understanding. Offer advise / suggestions to customers from technical and functional aspects based on past experiences. ¢ Understand Software Applications developed and provide demonstrations to client. ¢ Interact with technical team for requirement analysis and estimations, clarify their doubts. Liaise between customer and technical team for technical discussions. ¢ Prepare standard collateral's for case studies, application manuals, demonstration scripts. ¢ Required Experience, Skills and Qualifications Need to be from IT background Excellent verbal and written communication skills Good expertise over UML, Flow Charts, Process flow diagrams, wire- framing tools, office tools (Word / Excel / Power-point) In-depth knowledge of Software Development Life-cycle and concepts of software engineering. Should have a consulting approach. Desired Skills and Experience: ¢ Communication ¢ Leadership skills ¢ Good expertise over UML ¢ Flow Charts ¢ Process flow diagrams ¢ wire-framing tools ¢ Office tools Mail ID: dharani.n@empulseone.com

Job Title: Senior Automation Tester /Lead Work Location Options: Bangalore / MysoreAbout eMpulse: Empulse global is Founded in 2007, eMpulse Global has been dedicated to delivering innovative solutions and exceptional service in our industry. eMpulse is a boutique business services provider offering high-quality services at competitive pricing for emerging enterprises across the globe. We are a one-stop-shop that helps enterprises maximize profits, improve EBITDA, and enhance equity valuation. Our value offering is enabled through a planned methodology and approach best suited for emerging enterprises across various industry verticals, and from locations around the world. Our domain expertise and adherence to an advanced process management framework help us meet the highest quality standards in deliverables. eMpulse Global works closely with a diverse range of customers across the globe, leveraging our international expertise to deliver tailored solutions that address the unique challenges and opportunities in each market. Summary:Highly accomplished Senior Automation Software Tester needed to lead and mentor our team in building and maintaining cutting-edge automation frameworks. Expertise in software testing principles and extensive experience automating tests for web and mobile (iOS/Android) applications are essential. The ideal candidate will be a technical leader, driving innovation and continuous improvement in our testing practices.Responsibilities:Lead the design, development, and maintenance of robust automation frameworks (Selenium/Appium preferred, Java, BDD Cucumber).Mentor junior automation testers, fostering a culture of quality.Translate complex product requirements into effective test plans and cases.Execute comprehensive testing (functional, system, regression, compatibility, integration).Design and execute performance tests, analyze results, and identify bottlenecks.Review requirements and test cases, ensuring alignment with objectives.Proactively identify and mitigate testing challenges.Execute tests, report results, and track defects.Collaborate with development teams to resolve defects.Champion the adoption of new testing trends and technologies.Contribute to QA best practices and standards.Qualifications:Bachelor's/Master's in Computer Science or related field.9-12 years in software testing, strong automation focus.Deep understanding of automation frameworks (TestNG/BDD/Cucumber).Expertise in API and Microservices testing.Proven ability to build robust automation frameworks.Strong scripting, debugging, and optimization skills.Solid understanding of testing methodologies.Proficiency with requirements/project management tools.Strong knowledge of relational databases (preferred).Excellent communication, interpersonal, and leadership skills.Strong analytical and problem-solving skills.For more details please call at 7899574904-Shwetha K SORShare your cv to shwetha.ks@empulseone.comRegards,Shwetha K S7899574904

Greetings from Empulse !!!We are hiring!Job Description: Non-Voice BPO Process Night Shift Team Lead Position: Night Shift Manager Non-Voice BPO Process Location: Mysore Shift Timings: Night Shift (Typically 6 PM - 3 AM or 7 PM - 4 AM) Reports to: Operations Manager / Senior Management Role Overview: The Night Shift Manager for the Non-Voice BPO Process will be responsible for overseeing and managing the day-to-day operations of the night shift team. This position requires a proactive, detail-oriented, and results-driven individual with a strong focus on ensuring the team meets performance targets and adheres to quality standards. The manager will supervise Process engineers handling back-office tasks, such as data entry, document processing, chat support, and other non-voice-related services. Key Responsibilities: Team Management & Supervision: Oversee the performance, attendance, and productivity of the night shift team. Conduct daily/weekly team meetings to provide updates, address issues, and set expectations. Ensure that all Process engineers are equipped with the knowledge, tools, and support needed to meet KPIs and service standards. Monitor individual and team performance metrics and provide feedback or coaching as required. Quality & Process Adherence: Ensure that Process engineers follow established processes and adhere to quality standards for data accuracy, response time, and customer service. Perform regular quality audits to ensure compliance with service level agreements (SLAs) and company policies. Work closely with the training and quality teams to identify areas for process improvements or additional training needs. Operational Oversight: Ensure efficient task distribution and workload balancing across the team. Address operational issues or escalations promptly, ensuring minimal impact on service levels. Prepare and analyze operational reports related to team performance, efficiency, and overall process health. Collaborate with other shift managers and departments to maintain operational continuity and share best practices. Client Interaction & Reporting: Regularly interact with clients (if required) to understand requirements, gather feedback, and ensure client expectations are met. Provide clear and concise reports to management on the team's performance, challenges, and successes. Employee Engagement & Development: Foster a positive and motivating work environment for team members. Identify training needs and ensure that team members have opportunities for professional growth. Handle team member grievances and resolve conflicts in a timely and constructive manner. Shift Transition: Ensure smooth handover of tasks and information between shifts to maintain uninterrupted operations. Manage documentation for shift updates, performance, and reporting. Key Skills & Qualifications: Experience: Having 6+yrs of Experience in Non-Voice BPO Process and 4+yrs as Night Shift Proven experience in managing a team in a Non-Voice BPO environment (preferably in back-office, data processing, or document management). Previous experience as a Team Leader or Manager in a night shift environment is highly preferred. Strong knowledge of BPO operations, SLAs, KPIs, and process improvements. International customer engagement is must. Leadership: Excellent leadership and interpersonal skills with the ability to motivate, guide, and develop team members. Ability to manage team performance under pressure and ensure targets are met. Communication: Strong verbal and written communication skills. Ability to communicate clearly with both internal teams and clients. Analytical & Problem-Solving: Strong analytical skills to interpret performance data and identify areas for improvement. Ability to quickly address and resolve operational issues. Work Ethic: Willingness to work night shifts and manage a team during non-standard working hours. Self-motivated with a strong focus on results and achieving targets. Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint), CRM tools, and other BPO-related software. Experience with process management tools and task management software is an advantage. Educational Qualification: Bachelor's degree in business administration, Management, or a related field (preferred). Any relevant certifications in BPO management or leadership will be a plus. Working Conditions: This role requires flexibility and the ability to work in a night shift. Availability to respond to urgent operational issues as needed, even outside regular hours.Interested Candidates can send their CVs to chaitra.mydur@empulseone.com or Contact at 9019683496