EmpireOne BPO Solutions, Inc.

Key Responsibilities • Identify, analyze, and prioritize business processes that can benefit from AI-driven automation and optimization. • Design and implement AI-powered solutions, such as predictive analytics, machine learning models, intelligent workflows, and robotic process automation (RPA). • Collaborate with IT, data science, and business units to ensure seamless deployment and integration of AI technologies into existing processes. • Use process mining and analytics tools to uncover inefficiencies, bottlenecks, and opportunities for automation. • Develop and maintain performance dashboards and KPIs to track the effectiveness of AI-enabled process improvements. Preferred Qualifications • Experience in BPO or customer experience industries, with prior work on AI applications for voice analytics or agent augmentation. • Publications, patents, or contributions to open-source AI projects. • Certifications in AI ethics, cloud architecture, or agile methodologies. • Proficiency in emerging tech like edge AI, quantum computing basics, or AI governance frameworks.