Unessa Foundation is a purpose-driven movement uplifting underserved communities through unity, compassion, and empowerment. Rooted in empathy and inclusion, we strive to close opportunity gaps, restore dignity, and spark lasting change—one life at a time. Join us in shaping a more just, connected world. The Role As a Campaign Ambassador at Unessa Foundation, you will support our outreach efforts by helping spread awareness and contributing to ongoing fundraising activities through your personal and social networks. You will receive guidance on how to represent the cause effectively and will get the opportunity to be part of a mission-driven campaign. Ideal Profile You have working knowledge of Fundraising, Outreach, Communication skills and Pursuasive You are a strong networker & relationship builder You pay strong attention to detail and deliver work that is of a high standard You enjoy finding creative solutions to problems What's on Offer? Opportunity to make a positive impact Flexible working options Work alongside & learn from best in class talent Show more Show less

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. About Fractal Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500 companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies. Fractal has over 5000 employees across 17 global locations, including the United States, UK, India, Singapore, Middle East and Australia. Fractal has been recognized as "Great Workplace" and "India's Best Workplaces for Women" in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Data Engineering services 2024 & Data Science Services 2024 by Information Services Group. Fractal Experience is the design and behavior science unit at Fractal, that uses human-centered design, behavior science & data to deliver outcomes across our client’s business value chain – Growth, Acceleration, Scale. To set up clients for success, we bring in a full-stack, multi-disciplinary design team of designer researchers and strategists, behavior scientists and UX/UI designers. Role Summary As a Senior Design Researcher at Fractal, you will play a key role in building deep empathy with users, uncovering unmet needs, and translating research insights into actionable opportunities. You’ll be an integral part of conducting the research process—from planning and strategy to discovery, synthesis, and insight generation—while staying true to the users’ voice throughout the journey. You’ll collaborate closely with interaction designers, data scientists, and engineers to ensure seamless integration across all workstreams, delivering impactful, user-centered solutions. Key Responsibilities Collaborate with cross-functional teams, including design, data science, and engineering, ensuring alignment and integration across project workstreams Develop and articulate comprehensive research plans, methodologies, and tools tailored to project needs Conduct primary and secondary research, including user interviews, ethnographic studies, and field research Synthesize research findings into clear insights, frameworks, and actionable opportunities Translate insights into design recommendations in collaboration with designers and other stakeholders Transform insights from research into user journeys and low-fi wireframes that deliver seamless user experiences Manage research logistics, including coordination with external agencies and participant recruitment Advocate for the user’s voice throughout the project lifecycle, ensuring it remains central to the design process Leverage tech fluency to understand and align research outcomes within a data and AI ecosystem Experience 6years+ of experience in design research, user experience research, or ethnographic research. Skills Strong expertise in qualitative and quantitative research methodologies Demonstrated experience in conducting user interviews, field studies, and workshops Ability to synthesize complex findings into clear insights and actionable frameworks Strong storytelling skills to communicate research outcomes effectively If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. About Fractal Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500 companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies. Fractal has over 5000 employees across 17 global locations, including the United States, UK, India, Singapore, Middle East and Australia. Fractal has been recognized as "Great Workplace" and "India's Best Workplaces for Women" in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Data Engineering services 2024 & Data Science Services 2024 by Information Services Group. Fractal Experience is the design and behavior science unit at Fractal, that uses human-centered design, behavior science & data to deliver outcomes across our client’s business value chain – Growth, Acceleration, Scale. To set up clients for success, we bring in a full-stack, multi-disciplinary design team of designer researchers and strategists, behavior scientists and UX/UI designers. Location : Mumbai / Bengaluru Role Summary As a Design Researcher at Fractal, you will play a key role in building deep empathy with users, uncovering unmet needs, and translating research insights into actionable opportunities. You’ll be an integral part of conducting the research process—from planning and strategy to discovery, synthesis, and insight generation—while staying true to the users’ voice throughout the journey. You’ll collaborate closely with interaction designers, data scientists, and engineers to ensure seamless integration across all workstreams, delivering impactful, user-centered solutions. Key Responsibilities Collaborate with cross-functional teams, including design, data science, and engineering, ensuring alignment and integration across project workstreams Develop and articulate comprehensive research plans, methodologies, and tools tailored to project needs Conduct primary and secondary research, including user interviews, ethnographic studies, and field research Synthesize research findings into clear insights, frameworks, and actionable opportunities Translate insights into design recommendations in collaboration with designers and other stakeholders Transform insights from research into user journeys and low-fi wireframes that deliver seamless user experiences Manage research logistics, including coordination with external agencies and participant recruitment Advocate for the user’s voice throughout the project lifecycle, ensuring it remains central to the design process Leverage tech fluency to understand and align research outcomes within a data and AI ecosystem Experience 2-5 of experience in design research, user experience research, or ethnographic research. Skills Strong expertise in qualitative and quantitative research methodologies Demonstrated experience in conducting user interviews, field studies, and workshops Ability to synthesize complex findings into clear insights and actionable frameworks Strong storytelling skills to communicate research outcomes effectively. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Show more Show less

This is an On - Site job and the job location is Ahmedabad , Gujarat. Job description Role Overview We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions. Key Responsibilities: Appointment Coordination: · Efficiently manage and schedule patient appointments using dental practice management software · Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability · Send appointment confirmations, reminders, and post-visit follow-ups via email or phone. · Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices. Customer Support: · Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience. · Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries. · Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate. · Maintain a calm, compassionate, and patient-focused approach in all communications. Administrative Support: · Maintain up-to-date and accurate patient records in the practice management system. · Assist with updating patient profiles. · Generate basic reports related to appointment trends, cancellations, and patient feedback. · Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists. Operations & Collaboration: · Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows. · Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights. · Participate in regular team meetings and training sessions to stay current with service protocols and software tools. Requirements: · 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers). · Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable. · Exceptional communication skills in English, both verbal and written. · Proficient in using CRM or healthcare/dental practice management software. · Strong time management and organizational skills with a high attention to detail. · Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Fixed shift UK shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: International voice customer service: 2 years (Required) International Dental Care Experience: 2 years (Required) Work Location: In person Show more Show less

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your Role And Responsibilities As an Assistant Manager – Procure to Pay (P2P), you are responsible for invoice processing, vendor master management, Query resolution, indexing and Invoice reconciliation. You should be flexible to work in shifts. Your Primary Responsibilities Include Involved in Vendor master creation, changes, verification, and cleansing. Identify the duplicate records for the Vendor Master Maintenance Invoice receipt, verification, and processing accurately. Prioritize processing of urgent/ageing invoices. Recording of Invoices both Purchase Order Based and Non-Purchase Order Based (Un-supported Invoices). Coordination with various stakeholders, obtaining coding, approval and resolving issues around blocked invoices. Ensuring payment and expense entries are posted in accounting software on a timely basis. You will handle manual and automatic payment requests. Processing of travel and expense claims, payments, duplicate payment resolution and recovery and verifying and running payment proposals. Would be involved in handling queries for vendor statement reconciliation through calls and emails. Adhere to client SLAs (Service Level Agreements) and timelines. Preferred Education Master's Degree Required Technical And Professional Expertise Commerce Graduate with a minimum of 6+ Years of experience in Accounts Payable. Experience in invoice and vendor management along with resolving queries, and Invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred Technical And Professional Experience Proficient in MS Office applications. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and be part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Enhance technical skills by attending educational workshops, reviewing publications etc. Show more Show less

Role: Social Media Specialist Remuneration: Only Equity Shares in the London (United Kingdom based Start-up) Nature/Location: Remote, Part-time Why ROPTIA? - Credited by Microsoft, Amazon - S/EIS authorised by UK government’s HMRC - Backed by Founder Institute - One of the TOP 50 Start-ups in the World Festival Start-ups Award This is an exciting opportunity to work closely with an Early-Stage Start-up located in London. We are a team of 30+ members located across 6 different countries. You would be joining in a key stage of the Start-up & play a key role in its success. This is an opportunity for someone who likes to prove him/herself & climb the career ladder effectively at the same accelerated phase of the Start-up. Imp Note: - There is no salary in this role; Team members would receive the equity in the company based on your level of contribution. Every member of the team is expected to contribute a minimum of 2.5 hrs/day contributions. As a reward, team members will be receiving Company Shares in our funding round, Shares will be allocated in the funding round that will be closed after 31-December-2025. These allocated shares can be liquidated in the subsequent funding round. Team members will get the benefit of increased share prices in 2025 at the time of liquidation. The allocated shares value will be calculated based on the number of hours the team member has contributed. Equity Shares will be calculated based on £5/hr (GBP) & company shares will be allocated to team members in the funding round that will be closed after 31 December of 2025. Shares will be allocated after closing the funding round. We are a remote-first, innovative prop-tech start-up committed to creating a thriving and inclusive workplace. Role Description: We’re looking for a Social Media Specialist to grow and nurture our online presence and community. This role is responsible for building connections with our audience, engaging with users, driving awareness, and creating positive sentiment across our social media channels. You’ll be working closely with marketing, customer success, and product teams to amplify our brand and engage our community effectively. The ideal candidate will have experience in both B2B and B2C social media strategies, ensuring content is tailored to different audiences across platforms. Key Responsibilities: Community Engagement & Growth: ● Develop and implement comprehensive social media strategies aligned with our B2B and B2C marketing goals. ● Create and maintain a social media calendar, ensuring consistent and engaging content. ● Cultivate and manage online communities across key social platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, YouTube) by engaging with followers, responding to comments, and fostering meaningful conversations. ● Develop and execute strategies to increase follower growth, engagement, and loyalty within our community. ● Proactively identify, build relationships with, and engage brand advocates, influencers, and real estate communities to expand our reach. Content Creation & Curation: ● Create engaging and relevant content for various social media platforms (e.g., LinkedIn, Twitter, Facebook, Instagram, YouTube). ● Develop content tailored to both B2B and B2C audiences, addressing their specific needs and interests. ● Collaborate with content and marketing teams to plan, create, and post engaging, on-brand content that aligns with our messaging and objectives. ● Utilize user-generated content and customer testimonials to create authentic stories that resonate with the audience. ● Design or collaborate on social assets, graphics, and videos to support campaigns. Social Listening & Insights: ● Monitor and report on social media trends, sentiment, and feedback to gain insights into customer needs and behaviors. ● Use social listening tools to track brand mentions, identify potential issues, and collaborate with customer support to manage escalations. Campaign Support: ● Support digital marketing campaigns and product launches by creating and implementing social media initiatives that align with broader marketing strategies. ● Work closely with paid media teams to enhance organic performance and support content amplification. Metrics & Reporting: ● Track and analyze community growth, engagement metrics, and content performance to optimize strategies. ● Provide weekly/monthly reports with actionable insights to improve social media efforts. Required Experience & Skills: ● 4+ years of experience managing social media channels and/or community engagement, preferably in the tech or prop-tech space. ● Strong understanding of major social media platforms and their best practices. ● Excellent written and verbal communication skills with a knack for creating engaging, brand-aligned copy. ● Familiarity with social media management and analytics tools (e.g., Hootsuite, Sprout Social, Buffer). ● Creative thinking with a strong visual aesthetic to help create appealing content. ● Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus. ● Highly organized and proactive, with the ability to work independently in a remote-first environment. ● Passionate about community-building and connecting with audiences in the prop-tech or real estate space. ● Empathy-driven approach to customer engagement with the ability to handle challenging conversations diplomatically. What We Offer: ● A remote-first, collaborative work environment. ● Opportunity to make a significant impact within a fast-growing, innovative company. ● Ongoing training and development opportunities. Ready to take the next step in your career? Apply today! Show more Show less

Job Title - Communications and Marketing Manager Location: Andheri East, Mumbai (Full-time, In-Office) CTC: ₹7–9 LPA Experience: 3–5 years Start Date: Immediate About Muskurahat Foundation Muskurahat Foundation works to create emotionally safe, equitable learning spaces for children in shelter homes, underserved communities, and government schools. Our work is grounded in empathy, accountability, and long-term systemic change. We’re looking for a Communications and Marketing Manager to lead how we tell our story, shape our public narrative, and convert visibility into meaningful engagement. Who We’re Looking For We’re looking for someone who can craft content with clarity, build high-performing campaigns, and understand the nuance of cause-driven storytelling. You’ll be responsible for both strategy and execution—driving visibility, engagement, and conversion across stakeholders including donors, interns, community members, and partners. This role requires a sharp understanding of digital communication, strong executional ability, and a creative mindset grounded in structure. Key Responsibilities Strategy & Direction Lead Muskurahat’s communications and marketing roadmap Develop messaging strategies for donor engagement, program visibility, and brand building Create and execute full-funnel campaigns that align with fundraising and program goals Content & Impact Storytelling Own and refine the brand voice across social media, website, emailers, reports, and decks Highlight grassroots-level stories and translate field impact into powerful narratives Collaborate with program teams to surface authentic, well-documented content from the ground Campaigns & Performance Plan and manage conversion-driven digital campaigns (fundraising, outreach, awareness) Run or collaborate with ad partners on performance campaigns (Meta, Google, YouTube) Track campaign performance, audience behaviour, and optimise content accordingly Video & Digital Execution Oversee scripting, production, and delivery of campaign videos and short-form content Manage content calendars in sync with campaigns, reports, and program milestones Ensure brand consistency across all digital and offline communication Community & Engagement Build platform-specific strategies for Instagram, LinkedIn, YouTube, and more Engage youth and volunteer communities through sharp, relatable, purpose-driven content Use storytelling to strengthen community bonds and increase retention and participation Innovation & AI Use Generative AI tools (e.g. ChatGPT, Midjourney, etc.) to enhance workflows and creative output Bring an experimental, forward-looking approach to content production and communication innovation Must-Haves 3–5 years of relevant experience in development communications, digital marketing, or social impact storytelling Strong writing skills with an instinct for content that resonates across stakeholders Ability to conceptualise, build, and execute integrated campaigns with tangible outcomes Experience working with vendors, freelancers, and creative partners Understanding of donor communications and field documentation Familiarity with performance marketing strategy, analytics, and reporting tools Comfort working independently and taking ownership of end-to-end deliverables Experience using Generative AI tools in content, design, or automation is a strong plus Why Join Us? You’ll be joining a mission-driven organisation with the space to build, shape, and innovate. Your work will help bridge the gap between grassroots action and global understanding. And most importantly, you’ll help ensure that the voices we serve are heard, felt, and acted upon. To Apply: Send your CV, portfolio or campaign examples, and a short note on why this role excites you to: 📩 himanshu@muskurahat.org.in Subject: Application – Communications & Marketing Manager Show more Show less

Join Us as a Learning Facilitator at Sparkling Mindz Global School Where children (and adults) learn to think, feel, question, dream, and change the world. Who We Are In a world that’s evolving faster than ever, we believe schools shouldn’t just prepare children for exams—they should prepare them for life . At Sparkling Mindz , we reimagine learning to make it inspiring, engaging, and empowering . We are a purpose-driven, Reggio-Emilia inspired, game-based school committed to nurturing children as thinkers, doers, dreamers, and changemakers. Who You Are You're not just looking for another job. You're looking for a mission. You believe: That children are capable and deserve voice, choice, and challenge. That learning should spark joy , curiosity, and meaning—for everyone involved. That the classroom is not a performance stage, but a space for co-creation . That you're still learning, and you want to grow in an ecosystem that walks its talk on empathy, creativity, collaboration, and purpose. If this sounds like you, read on. We’d love to meet you. The Role: Learning Facilitator Subjects : English, Hindi, Kannada, Science, Social Studies Grades : Primary & Middle School Location : Kannuru, Hennur-Bagalur Road, North Bangalore Type : Full-Time Timings : Mon–Fri (8 AM–5.30 PM) + alternate Saturdays What You'll Do You will: Plan child-centric learning experiences aligned with our pedagogy Design lessons, games, and provocations that make children wonder, connect, and explore Facilitate immersive sessions with openness to children's ideas and feedback Reflect, document, and co-learn from children's observations Collaborate across disciplines to deliver connected, purpose-based learning Communicate with parents regularly as learning partners Innovate and iterate—because no plan is ever perfect, and every child is different Participate in team meetings, training sessions, and reflection cycles What We're Looking For Qualifications : Graduate/Postgraduate in any discipline (B.Ed optional but valuable if paired with mindset and skills) Experience : 3–5 years working with children or in creative/educational fields English Language Arts Deep understanding of language acquisition, comprehension, and expression Ability to guide students in reading deeply, writing purposefully, and speaking confidently Experience designing reading journeys, author studies, creative writing provocations, and literature circles Comfort with integrating vocabulary, grammar, and structure meaningfully—not in isolation Mindset : Eager to learn and grow Comfortable with uncertainty and innovation Driven by empathy, purpose , and playful rigor Skills : Strong written & spoken communication Creativity, collaboration, and self-leadership Tech fluency (Word, PPT, Excel) Bonus if you have : A background in psychology, facilitation, creative writing, or public speaking Experience in game design, curriculum development, or changemaker education How to Apply We care deeply about fit. Please send: Your resume A short cover letter answering: Why do you want to work at Sparkling Mindz? What makes you a great fit for this role? 📧 Email us at: contact (at) sparklingmindz.in Why Join Us? Be part of a pioneering school redefining education Work with a team of passionate, mission-driven changemakers Experience growth as a facilitator and human being Learn through continuous mentorship, training, and reflection Help children grow into confident, ethical, purposeful leaders of tomorrow Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

About Our Company We’re a fast-growing tech team based in Kolkata, building powerful digital products that serve Fintech businesses. From intuitive web platforms to scalable backend infrastructure, our mission is to deliver technology that drives growth, resilience, and smarter decisions. We believe software should be beautiful, maintainable, and deeply impactful—especially for businesses solving real-world problems. We’re looking for a Staff Software Engineer with a strong foundation in Next.js, React, JavaScript, and SQL, ready to lead development efforts, mentor engineers, and push boundaries in both performance and design. Here’s What You’ll Do Lead architecture and development for major product features using Next.js and React Write robust, scalable code across the frontend and backend Optimize and write advanced SQL queries for data-heavy applications Set technical standards and best practices for the team Mentor engineers and conduct code reviews with a focus on clean, maintainable code Collaborate with designers and product managers to translate business goals into elegant technical solutions Drive cross-functional projects from concept to delivery Troubleshoot performance bottlenecks and implement high-impact improvements Lead team as and when required Here’s What We’re Looking For 7–9 years of full-time software development experience Available to start ASAP Strong command of Next.js, React, JavaScript (ES6+), and SQL Proven experience in leading projects or owning complex systems from design to production Ability to translate business needs into technical architecture Solid understanding of data modeling, relational databases, and performance tuning Strong communication skills with a collaborative mindset Passion for mentoring, learning, and building with quality and empathy A track record of shipping well-architected, performant, and user-friendly applications Experience working with RESTful APIs Familiarity with CI/CD tools, testing frameworks, and code quality automation Bonus (Not Required) Contributions to open-source or technical writing Why Join Us? Competitive compensation and benefits A high-impact role with opportunities to shape both product and team A culture of autonomy, growth, and continuous learning Projects that are challenging and meaningful A team that values clean code, kind people, and big ideas We celebrate diverse experiences and perspectives and are committed to building an inclusive team. If this role excites you but you’re unsure if you meet 100% of the qualifications, we encourage you to apply anyway. How to Apply 📧 Send your resume to jobs@tcbpay.com with the subject line: Staff Software Engineer – [Your Full Name] Note: We do not accept unsolicited outreach from professional services or recruiters. Please do not contact our team directly via LinkedIn or email—applications will only be considered if submitted via jobs@tcbpay.com . Show more Show less

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Play Guide at The Playscape, located in Hyderabad. The Play Guide will be responsible for organizing and leading play activities, ensuring the safety and well-being of children, maintaining play areas, and engaging with parents and caregivers. Qualifications Experience working with children in a play or educational setting Strong communication and interpersonal skills Ability to create a fun and engaging environment Patience and empathy when working with children Knowledge of child development principles First Aid and CPR certification is a plus Background in early childhood education or child psychology is beneficial Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

Position: Field Sales Executive Key Result Area (KRA) - WHY 1. Increase revenue Growth /Achieving Targets 2. Enhance Customer Relationships & Attract new customers for the product. 3. Ensure optimum use of resources for better team 4. lead generation techniques, sources Job Description WHAT ALL Product Knowledge: A thorough knowledge of product is essential to conduct yourself confidently and present the offerings to clients Prepare a weekly plan for team member as per review for desired results Lead Generation: Knowledge of different portals Solution Oriented Approach Resource Management leadership and interpersonal & technical skills confidence of motivate and guide team in order to achieve the set goals Collaboration & Team work for harmony Sales team potential, crafting sales planes Listening Skills Active Listening skills is Essential to understand client requirements. Taking effective actions. Close a deal by offering the right solutions. Strong knowledge of mathematics, data analysis, and statistical methods. Confidence Representing the company with pride and confidence is necessary to increase conversion ratio. Weekly Planning in Google sheet with Smart Goal. Key Performance Indicator How much Percentage of Monthly sales growth >98% % of Lead conversion Ratio >99% % of Monthly Profit Margin >100% % Customer satisfaction score & the percentage of Client Retention Rate >100%

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. The Opportunity: Staff engineer is the key role in our technology organization working together with individual contributors and senior leadership. Our Lead engineers are heavily involved in the hiring and mentoring process and are the go-to people who design and implement new systems and components. We are looking for people who are passionate to take on more responsibility and driving major architectural changes in Agoda. It’s expected from you in this role as Staff engineer to push Agoda forward technically by adopting new technologies and setting higher standards. In this Role, you’ll get to: Maintain ownership and responsibility of mission critical systems Be hands on – build high volume platforms using cutting-edge technologies like React and GraphQL Mentor and coach other software engineers Be a major contributor to our agile and scrum practices Design and lead crucial technical projects and initiatives cross teams and departments Stay on the leading edge of technical know-how, industry trends and drive technical innovations What you’ll Need to Succeed: 8 years of experience developing web applications in client-side frameworks such as React, Angular, VueJS, etc B.S. in Computer Science or quantitative field; M.S. preferred Working experience with agile, analytics, A/B testing and/or feature flags, Continuous Delivery, Trunk-based Development Excellent HTML/CSS skills – you understand not only how to build the data, but how to make it look great too Excellent understanding of object-oriented JavaScript, TypeScript You love new technologies and approaches and want to use the best tools available. We want people who can help us continually evolve our stack Great communication and coordination skills Excellent analytical thinking and problem-solving skills You have a good command of the English language It’s Great if you have: Knowledge in physical architecture at scale, building resilient, no single point of failures, highly available solutions Knowledge in one or more of the following: NoSQL technologies (Cassandra, ScyllaDB, ElasticSearch, Redis, DynamoDB, etc), Queueing system experience (Kafka, RabbitMQ, SQS, Azure Service Bus, etc) Working Experience with Containers and Dockerization, also K8S is a plus Knowledge and hands on experience in CI/CD solutions would be a plus Strong experience in all aspects of client-side performance optimization, Extremely proficient in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD Experience in multiple front-end platforms including iOS, Android, Web, and API services Have worked on an app or internet company that is at scale with large numbers of users and transactions per second Have experience in a data driven company with experience analyzing and working with Big Data Lead teams and greenfield projects solving large system problems Worked on global projects serving world markets with distributed data centers and localization of the front end and data This position is based in Bangkok, Thailand (Relocation Provided) #bangalore #sanfrancisco #newyork #seattle #hyderabad #Pune #London #Delhi #Chennai #Toronto #Dallas #losangeles #washingtonDC #Austin #Chicago #Atlanta #SaoPaulo #mumbai #vancouver #IT #ENG #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. The Opportunity: We are looking for key contributors to our industry leading front-end websites. You’ll be working on products which have evolved tremendously over the past several years to become the global market leader. You’ll be using the most current technologies and best practices to accomplish our goals. Our typical day involves the creation of new end to end systems, building advanced architectures, creation of new features on our high uptime / frequently published websites and apps, development of fast and reliable automated testing systems and working in a culture that is always looking to improve our quality, tools, and efficiency. In this Role, you’ll get to: Lead development of features, experiments, technical projects and complex systems Be a technical architect, mentor, and driver towards the right technology Build high volume websites with current technologies including TS, React, and GraphQL Continue to evolve our architecture and build better software Be a major contributor to our agile and scrum practices Get involved with full stack engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution What you’ll Need to Succeed: 5+ years of experience developing web applications in client-side frameworks such as React, Angular, VueJS, etc B.S. in Computer Science or quantitative field; M.S. preferred Working experience with agile, analytics, A/B testing and/or feature flags, Continuous Delivery, Trunk-based Development Excellent HTML/CSS skills – you understand not only how to build the data, but how to make it look great too Excellent understanding of object-oriented JavaScript, TypeScript You love new technologies and approaches and want to use the best tools available. We want people who can help us continually evolve our stack Great communication and coordination skills Excellent analytical thinking and problem-solving skills You have a good command of the English language It’s Great if you have: Knowledge in physical architecture at scale, building resilient, no single point of failures, highly available solutions Knowledge in one or more of the following: NoSQL technologies (Cassandra, ScyllaDB, ElasticSearch, Redis, DynamoDB, etc), Queueing system experience (Kafka, RabbitMQ, SQS, Azure Service Bus, etc) Working Experience with Containers and Dockerization, also K8S is a plus Knowledge and hands on experience in CI/CD solutions would be a plus Strong experience in all aspects of client-side performance optimization, Extremely proficient in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD Experience in multiple front-end platforms including iOS, Android, Web, and API services Have worked on an app or internet company that is at scale with large numbers of users and transactions per second Have experience in a data driven company with experience analyzing and working with Big Data Lead teams and greenfield projects solving large system problems Worked on global projects serving world markets with distributed data centers and localization of the front end and data This position is based in Bangkok, Thailand (Relocation Provided) #bangalore #sanfrancisco #newyork #seattle #hyderabad #Pune #London #Delhi #Chennai #Toronto #Dallas #losangeles #washingtonDC #Austin #Chicago #Atlanta #SaoPaulo #mumbai #vancouver #IT #ENG #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

Company Description Mediblend Innovations is dedicated to redefining healthcare through transformative science and compassionate innovation. We create pharmaceutical solutions that not only treat diseases but also uplift lives, making high-quality, cost-effective medicines accessible to all. Our company stands at the intersection of cutting-edge technology and heartfelt empathy, ensuring every product reflects our commitment to quality and affordability. Based on stringent quality control measures and continuous innovation, we strive to meet the highest global standards. Our mission is to build a world where healthcare knows no boundaries, empowering patients, supporting doctors, and strengthening communities worldwide. Role Description This is a full-time, on-site role for a Pharmaceutical Sales Representative based in Ahmedabad. The role involves daily responsibilities such as engaging with healthcare professionals to promote our pharmaceutical products, developing and maintaining strong customer relationships, delivering product presentations, and staying informed about new products and industry trends. The representative will also be responsible for meeting sales targets, managing customer inquiries, and providing exceptional customer service. Qualifications Pharmaceutical Sales, Sales, and Pharmacy skills Effective Communication and Customer Service skills Ability to work independently and manage time efficiently Strong interpersonal and networking skills Excellent analytical and problem-solving abilities Prior experience in the pharmaceutical industry is an advantage Bachelor's degree in Pharmacy, Life Sciences, or a related field is preferred Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

We’re looking for a Staff Product Designer to lead the design of AI and LLM-driven Voice, Video, and Chatbot products. These products transform how talent acquisition teams engage with candidates while streamlining hiring workflows, enhancing recruiter productivity, and creating personalized candidate experiences. ❌Not open to contracting or consulting firms)❌ In this role, you’ll define intuitive and scalable user experiences that enable talent acquisition teams to harness the power of automation and conversational AI. You’ll play a pivotal role in crafting self-service UX and intelligent interactions that reduce manual effort, improve efficiency, and deliver measurable outcomes for recruiters and candidates alike. Responsibilities Collaborate with Product, Engineering and customer facings teams to shape the future direction for your product areas. Own the end-to-end product design lifecycle from problem definition to ideation, validation, implementation, and future iterations. Create user journey maps, information architecture, wireframes, UX patterns, prototypes, and visual design. Communicate designs, decisions, and insights that solve users’ problems. Evangelize design thinking and user centered design methodologies. Identify the need for and lead discovery, ideation, and customer research. Contribute to the Sense Design System, processes, and tools to scale the impact of design across the company. Help build a strong design culture through collaboration, empathy, feedback, and customer centricity. 7+ years of experience driving end-to-end design for complex B2B SaaS products, with a focus on multi-persona workflows, automation, and scalable enterprise solutions. Demonstrated experience designing AI/ML-powered features such as chatbots, recommendation systems, automation workflows, predictive analytics. Experience working across the full stack design process with an emphasis on UX architecture, customer journey mapping, and high fidelity design prototypes. Solid understanding of modern UX/UI design principles for web and mobile. Experience building strong partnerships with product and engineering stakeholders in an agile environment. High proficiency in Figma and experience with design systems. Portfolio showcasing AI-driven SaaS products and solutions. Strong bias towards action. Applications without a portfolio will not be considered (Online or PDF) Additional Information Perks & Benefits Equity Medical insurance for employees and dependents Quarterly Professional Development allowance Company Wellness Days (On months without holidays, you are still given a 3-day weekend) Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law. All your information will be kept confidential according to EEO guidelines. Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Front-End Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. The Opportunity: We are looking hands-on Development Managers who have unique knowledge and abilities to contribute to our highly scaled web products and mobile applications. You must be a strong leader who can guide our staff beyond our already high standards of engineering to the next level. The manager roles at Agoda are some of the most significant and challenging roles at the company. The right candidate is both extremely hands on – technically excellent, with solid engineering principles – and exhibits strong leadership and people development skills. We are looking for world class managers to lead one or more of our engineering teams. In this Role, you’ll get to: Maintain ownership and responsibility of mission critical systems. Guide one or more Agile teams to success. Get involved with full stack, server, and mobile app engineering and guide server, client, and infrastructure technical staff to the best solutions. Directly manage between 5 and 10 technology professionals and be responsible for their performance at the company. What you’ll Need to Succeed: At least 2 years of experience managing engineering teams of 3 people and more, 5+ years of experience in software engineering Proficient with web client-side technologies (React, Redux. state management, javascript, SASS, Performance optimization) Proficient in one or more platforms (Web, iOS and Android) Extremely proficient in at least one programming language (JavaScript, Java, Kotlin, Scala) Knowledge in scale, microservices and clean architecture Extremely proficient in modern mobile and server coding and design practices, e.g., SOLID principals and TDD Excellent people management and communication skills B.S. in Computer Science or quantitative field; M.S. preferred It’s Great if you have: Deep experience in multiple platforms including Web, iOS, Android and API services Have managed teams and been a key player at an Internet company that is at scale with large numbers of users and transactions per second Have experience managing in a data driven company with experience analyzing and working with Big Data Created new teams and greenfield projects solving large system problems Previously worked with VP or Senior leadership at a large company Worked on global projects serving world markets with distributed data centers and localization of the front end and data This position is based in Gurugram, India. A relocation package can be provided. #newdelhi #pune #bangalore #hyderabad #india #IT #ENG #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

Job Description What we're looking for Goldman Sachs Asset Management (AM) is looking for a highly-motivated, visually biased, versatile Senior Product Designer to join our design team. AM Product Designers have tremendous responsibility in shaping the team’s strategic vision, understanding and communicating user needs, and working with teams across the division to prototype and build new digital experiences. We are looking for experienced designers who love to transform large-scale, complex problems into intuitive, simple, and impactful products. We know that the success of our team depends on our ability to deliver exceptional user experiences, and we need designers who can collaborate with developers, product managers, and individuals across our AM business to bring them to life. " We're also part of a wider design community of designers and user researchers across Goldman Sachs. " Key Responsibilities Collaborate with product managers and engineers to identify new product opportunities, define problems & goals, map user flows, and oversee the development process Assist in the planning and execution of user research and usability testing Contribute to new feature definition and exploration from concept through execution within an integrated team that meets business needs, user needs, and technical capabilities Produce and oversee the creation of wireframes, user flows, prototypes, and production quality designs that effectively communicate design directions and detailed designs Create and evolve consistent affordances across the product set to enhance and standardize the usability of the interfaces Partner with and direct other designers and developers to deliver user-friendly mobile-first customer experiences Own designs across the entire product development lifecycle from design concepts through to production and deployment Advocate for a clean, simple user-centered interface Help grow an ambitious and talented team while focusing on cultivating a culture of collaboration and growth Ensure quality and consistency of work assigned to members of the design team Assist in the maintenance of the design system and component library Basic Qualifications 2+ years industry experience in digital product design Experience/aptitude in UX design (ability to create sitemaps, wireframes, user journeys, prototypes etc.) Proficient in Figma, Experience with Adobe Creative Suite, Prototyping tools. Success creating and launching products/experiences in a large production program with product managers, engineering and design Seeks to understand user behaviour and motivations using qualitative and quantitative research methods Experience working with design systems and demonstrable understanding of the benefits of re-use and design standardization You can build consensus around your creative vision, defend design decisions with research or industry best practice and guide your colleagues on executing it Experience in design thinking/human centered design Proven ability to manage multiple stakeholders and negotiate product outcomes that balance design with business value Entrepreneurial drive and a desire to work in a commercially focused, fast-paced environment Passion for simplicity and user empathy Experience designing solutions for mobile-first responsive design Critical thinker with an ability to articulate complex ideas effectively Demonstrated experience building relationships and influencing at the executive level Degree or Master’s degree in design, UX, Industrial design, HCI or related fields Nice-to-have (but Not Essential) Qualifications A background designing complex financial applications a big plus Understanding of web standards, capabilities and best practices (HTML/CSS/JavaScript) Motion design expertise Applications Please provide a link to your design portfolio (or attach a pdf) with any necessary passwords Location Bengaluru About Goldman Sachs Asset Management Goldman Sachs Asset Management is one of the world’s leading investment managers. GSAM provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today’s dynamic markets, and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world’s leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices. We provide innovative investment solutions to help our clients meet their financial goals. We work with client coverage and product teams around the globe to help our institutional and retail clients across various industries navigate changing markets and make smart investments. We value self-starters with an entrepreneurial spirit, but still provide the support and resources to ensure your success. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Talent Sourcing Specialist (Bangkok Based, Relocation Provided) Get to Know our Team: Within the People Department at Agoda, the Tech Sourcing team has the rewarding responsibility of implementing best practices to attract top-notch talent to Agoda. We collaborate with Tech stakeholders to ensure the successful recruitment of A-player talent from diverse backgrounds. The Tech Sourcing team thrives on collaboration across multiple Technology departments within the company. We are data-driven and prioritize experimentation to identify top talent globally. We value inclusion and diversity; our team comprises talented professionals from multiple cultures and fosters an environment of learning that strengthens each team member while bringing travel closer to all people. The Opportunity: In this role, you will contribute to Agoda’s success by developing and implementing different sourcing strategies to identify high-quality and diverse candidates. You will concentrate converting passive candidates around the world into active, engaged and informed candidates for positions across the whole Technology department locally & globally and act as a sourcing subject matter expert and talent advisor or partner to the Tech Stakeholders. You’ll be an expert for all things sourcing, mentor and project lead that shapes sourcing at Agoda. In this role, you’ll get to: Apply your knowledge and experience to source talent for senior Technology roles Screen candidates and gauge both technical skills and chemistry of candidates for fit, and to understand candidate motivation Structure, lead and deliver at times complex projects with variety of stakeholders and project members to improve best practice and optimize our processes Brainstorm with the team and Hiring Managers on sourcing and recruitment strategies Produce results in an ambiguous and unstructured environment – we don’t always have all the information and need to make decisions at speed Work independently and autonomously while partnering with Tech Recruiters, Recruitment Coordinators, and the Tech Stakeholders Use data in all you do – an excellent storyteller who can inform on market insights to help shape and drive sourcing and recruitment strategy What you’ll Need to Succeed: 5+ years of corporate (in-house) technical sourcing experience Experience partnering with senior leadership, hiring managers, and all stakeholders of Tech to drive deliverables for the TA team Strategic and structured approach to sourcing and stakeholder partnerships Experience with root-cause analysis, working with complex recruitment data and ability to produce clear data-driven visual storytelling Experience structuring and delivering project within TA – with focus on optimizing and improving processes ATS experience with sourcing, monitoring, and managing candidates Knowledge with MS Office, including Word, Excel, and Outlook Boolean search expertise, job board sourcing, LinkedIn, Facebook, Twitter, and other sourcing tools Strong communication skills in English (written and spoken) Bachelor’s degree is required, or at least 3 years of experience working in recruitment. It’s great if you have: Greenhouse expertise LinkedIn Recruiter expertise Experience in a Product, E-commerce, OTA, or internet company #sanfrancisco #sanjose #losangeles #sandiego #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #dallas #houston #seattle #sydney #melbourne #shanghai #beijing #hongkong #budapest #dublin #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #newdelhi #bangalore #yokohama Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

At Teal India we're looking for a Software Engineer Intern (Product) to join our team. About The Team We are a small, fast-paced team of all-rounders who engineer solutions to a diverse set of problems. We build reliable systems that perform various functions across the product surface of our company. We value people who take ownership, navigate ambiguity, and care about making real progress. About The Internship As an intern you will: Learn and move fast (you’ll have lots of help but we expect initiative) Contribute ideas to improve user experience and product’s performance. Work across the stack: backend, frontend, applied AI (our stack includes MongoDB, Node.js, Express.js, and Next.js). Write maintainable, flexible code with empathy for your fellow developers. What We’re Looking For You’ll be a good fit if you: Have a strong grasp of software engineering fundamentals Are generally thoughtful and care about doing things well Can gather context on problems quickly Think in terms of both user experience and code Are comfortable with ambiguity and can figure things out Love building things — websites, tools, automations, side projects Bonus: Experience with JS/TS, React, and building servers. Based on performance during the internship, there is potential for conversion to a full-time role. Apply for the job Do you want to join our team as our new Software Engineer Intern (Product)? Then we'd love to hear about you! Show more Show less

As a Talent Marketing Manager, India on Cisco’s Talent Marketing team, you are responsible for developing marketing strategies and implementation plans that effectively highlight our Tech Talent Brand externally with candidates and internally with Cisconians specifically in the India market. This includes leading marketing content generation and implementation via critical marketing channels. The Marketing Manager works in close partnership across multiple internal stakeholders and is responsible for enabling recruiters, business leaders, and employees to amplify Talent Marketing efforts in India across paid media, social media, external and internal events, blogs, and more. Responsibilities include: Creative Strategy, Content Creation and Marketing Campaigns Collaborates with the Talent Marketing team on creative content development to ensure all INDIA Talent Marketing campaigns and deliverables are aligned with our overall brand strategy. This includes developing compelling creative briefs, building or editing social media templates, video creation and developing internal communications tactics, etc Identifies and curates employee stories in India that contribute to bringing to life our Tech Talent Brand. This includes developing the campaign strategy and implementing stories internally and externally in close partnership with members of the Talent Marketing team via the careers site, social media, recruiter training, external job platforms, internal presentations and events, LinkedIn articles, etc. Leads and manages an India Talent Marketing video content strategy and production that showcases the Cisconian experience. This requires agency management and strong internal partnership with Marketing. Develops and deploys India targeted paid media campaigns (optimized for all of our digital touchpoints) to create awareness and build positive perception of Cisco as an employer with our critical external audiences. Supports the web development team with ongoing insights and learnings to uplevel and optimize Cisco’s career site content focused on India, including the development of new content, regular content updates, design recommendations, and where and how we display employee stories. Strategic Internal Branding, Activation and Employee Enablement Working across Cisco’s 3P stakeholders in india to activate Cisco’s talent brand, which includes creating toolkits of marketing assets and templates designed to enable internal stakeholders (across all client segments) to attract and retain talent segmented across critical talent groups. Builds Hiring Manager, Recruiter and employee onboarding and training programs that showcase the Tech Talent Brand with the goal of adoption and amplification including developing new, comprehensive Talent Marketing training for recruiters. Identifies opportunities and develops effective communications that activates Talent Brand across internal channels with specific employee audiences at scale Minimum Qualifications: Bachelor's degree in Marketing, Business Administration, or a related field. At least 8 -10+ years of experience in talent brand marketing or a related field. Proven track record in developing and executing successful marketing strategies. Expertise in content marketing, social media, paid media, and web development. Preferred Qualifications: Analytical skills to interpret marketing data and metrics. Strong organizational and project management skills. High tech industry experience Solid talent branding experience Aptitude in Adobe, Figma or other graphic design platforms #WeAreCisco At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less