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Latinem Private Limited logo
Customer Psychology Expert Latinem Private Limited

6.0 - 10.0 years

0 Lacs

hyderabad, all india

On-site

As a Customer Psychology Expert at Sobha Realty, your role will involve decoding the emotional and cognitive aspects behind customer satisfaction, loyalty, and complaint behavior. You will integrate behavioral science into journey design to help the company understand why customers feel the way they do and how to influence those perceptions systematically. Key Responsibilities: - Conduct psychological profiling and persona development to map customer motivations and expectations. - Apply behavioral science frameworks such as nudge theory, cognitive bias analysis, and emotion mapping to design better experiences. - Partner with Customer Experience Insights and Research teams to integrate emot...

Posted 5 days ago

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