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3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
At Strada, the possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking the potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future by working on meaningful projects that span industries and regions, contributing to outcomes that truly matter. In this role, you will need to have at least 3+ years of experience in the IT industry. Your experience should include working on enterprise applications or cloud applications such as PeopleSoft, Oracle eBusiness Suite, SAP, SuccessFactor, Oracle Cloud, or Workday. You should have technical expertise in PeopleTools, PeopleCode, SQR, MS SQL, or Oracle PL/SQL, or functional expertise in the setup and configuration of the above-mentioned applications based on client specifications. Additionally, the ability to manage multiple client projects simultaneously or experience working for large enterprise clients is essential. Exposure to North America and EMEA regions would be beneficial, along with strong communication skills. At Strada, our values guide everything we do. We anticipate customer needs, own the outcome, challenge ourselves to work smarter, empower each other to solve problems, and care deeply about our work. We understand that what we do impacts millions, and we have a responsibility to get it right. We support your whole self at Strada, offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on the successful completion of background checks, where permitted by law and as appropriate for the role. These checks may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You will be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion is unwavering. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note that this job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.,
Posted 1 week ago
7.0 - 11.0 years
0 Lacs
noida, uttar pradesh
On-site
Experience: You should possess a minimum of 7-9 years of IT Vendor Management (Field Service Workforce) domain experience to be considered for the Lead (MVP) position at Iron Service Global. Job Description: As a Lead (MVP) at Iron Service Global, you will be responsible for leading a team through all phases of client acquisition (New Program Transition) of Field Services Operations process within strict timelines. Your duties will include understanding client requirements through SOW/NPT templates, identifying gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery, and implementing innovative data-driven project planning and execution strategies. You must have prior experience leading a remote and on-site team, driving performance management through KPIs, fostering a fair and competitive environment, ensuring adherence to program processes and compliance, and developing strong partnerships with vendors. Your role will also involve workforce management/procurement, differentiation between field resource categories, and providing cross-functional support. Job Responsibilities: - Build workforce supply chain solutions as per customer SOW. - Identify cost-saving opportunities continuously and measure team performance through predefined KPIs. - Handle escalations from internal stakeholders within stipulated SLA. - Prepare detailed Cost Analysis of program activities, Vendor Quotes, and perform Cost comparison. - Support Sales team in pre-bid activities as required. - Create scalable templates in Excel for program deliverables. - Ensure daily profit achievement through worker cost negotiations. - Plan team capacity effectively. - Build high-performing teams and maintain accountability for Vendor Management Team success. - Propose process improvements to enhance Service Delivery. - Manage conflicts, drive teams to remediate problems, and ensure efficient task completion. - Lead and manage Vendor Management team to review incidents, problems, and operational issues. - Assist in resource planning, onboarding, and training. - Create a high-performance culture within the department. - Define and measure new KPIs for performance management initiatives. - Ensure financial goals are met, comply with company policies, and provide performance analyses. - Review and report Vendor performance metrics and ensure Service Levels are met. - Manage requisition activity, oversee VMS technology, and ensure quality profiles are sourced. - Prepare reports for management review to optimize costs and enhance efficiency. - Provide SOP training and updates to supplier and internal team on VMS technology use. - Participate in RFI/RFP process for deals. - Implement setup for Primary and Secondary Vendors. - Provide standard program reporting to internal stakeholders. - Drive cost-saving initiatives without compromising service quality. - Knowledge of cost-drivers and vendor market dynamics in field services industry. - Ensure Technicians are assigned and reach sites as per SLA. - Familiarity with portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira. - Ensure appropriate approvals are in place before executing documents. - Knowledge of Background verification requirements and drug tests as per local laws. Required Skills: - Experience in manpower hiring in EMEA region. - Skilled in manpower sourcing for managed IT services. - Proficient in identifying cost-saving initiatives. - Expert negotiator with vendors on commercial terms. - Strong leadership skills with attention to detail. - Escalation handling and risk mitigation experience. - Ability to handle pressure and meet deadlines. - Work independently and collaboratively in a team. - Influence cross-functional teams and peers. - Excellent interpersonal, communication, and public speaking skills.,
Posted 1 month ago
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