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5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Netapp Storage. Experience: 5-8 Years.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Coimbatore
Work from Office
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Netapp Storage. Experience: 5-8 Years.
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Coimbatore
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Hitachi Storage.Experience3-5 Years.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Experience: 1 - 2 years in Storage Job Type: Full-time Role: Storage Technical Support Engineer Employment Type: Full Time, Permanent Role Category: Storage / Hardware. Required Experience and Qualifications: • Bachelor's Degree in IT, Computer Science, or other related fields. • Strong communication and interpersonal skills. Expected Key Skills : Storage / Networking / Hardware with good communication skill Key Skills: Storage Domain, Hardware, NAS, SAN, Storage, SystemAdministration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk fault, Experience in Backup technology, Experience in Windows Servers, VMware. Responsibilities and Duties: Extensive experience and in-depth knowledge of ONTAP 7-mode and C- Mode iSCSI/NFS/CIFS/SAN technologies Snapmirror, Snap Vault NetApp FAS series (7& C Mode) and E series advanced concepts of Data ONTAP Strong knowledge of Clustering and High Availability Expertise in Configuring and troubleshooting snap mirrors, snap vault In-depth knowledge of troubleshooting CIFS and NFS share/ access issues Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting. Design and implement NetApp storage systems, including installation, configuration, software upgrades, and storage provisioning. Upgrades, and maintenance of switches. Create and maintain systemscripts and programs to support the operations of the storage systems. Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting. Experience in ServiceNow ticketing tools Diagnose and troubleshoot NetApp storage software issues Reproduce issues by re-creating scenarios in a lab environment Diagnose and troubleshoot TCP/IP networking issues Provide Technical Support 24x7 on-call /email/ chat support A successful candidate will have a strong aptitude for learning new technologies and understanding how to utilize them for creatively solving problems with at least two years of relevant technical experience. He also possessesstrong customerservice skills and solid written and verbal communication skills
Posted 2 weeks ago
15.0 - 20.0 years
4 - 8 Lacs
Jaipur
Work from Office
About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Netapp Storage Area Network (SAN) Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationStorage Ops As Storage operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure the smooth functioning of systems and provide timely support to resolve any issues that may arise. Your role will involve collaborating with various teams and stakeholders to ensure efficient operations and delivery. You will also contribute to the improvement of processes and systems to enhance overall performance and reliability. Key Responsibility - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of production systems and services.- Provide timely support to resolve any operational issues.- Collaborate with various teams and stakeholders to ensure efficient operations and delivery.- Contribute to the improvement of processes and systems to enhance overall performance and reliability.- Manage delivery for production systems based on operational requirements and service agreement. Technical Experience: Professional & Technical Skills: -Must To Have Skills: Proficiency in various storage technologies & Products like Nasuni, NetAPP, Isilon AWS/Azure Native Storage- Experience with system administration and troubleshooting.- Good To Have Skills: Experience with cloud platforms such as Azure or AWS.Professional Experience:Good verbal and written communication skills to connect with customers at varying levels of the organization -Ability to operate independently and make decisions with little direct supervision -Flexible to work in 24/7 shift.Comfort with collaboration, open communication and reaching across functional borders. Intermediate in presentation and MS PowerPoint skills Educational Qualification:Bachelors degree (or geography equivalent) Business or technology preferred Additional Information (if any) Qualification 15 years full time education
Posted 2 weeks ago
15.0 - 20.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Responsibilities Direct Responsibilities Essential: High skills on SAN Storage technologies (VMAX/PMAX, Pure Storage, Brocade). High skills on NAS Storage technologies (NetApp, VNX). High Skills on S3 (Cleversafe and ECS). Overall Storage Experience 15+ years Team and collaborative mind-set to develop and deliver appropriate solutions skills. Experience of delivering strategic priorities within strict timelines. Customer service-oriented skills. Capacity to learn new technologies in an autonomous way. Contributing Responsibilities DEVOPS oriented: High development skills Scripting on Python / Bash / PowerShell, code versioning tools and CD/CI Desirable: Skills on EMC Unity. Big data knowledge: ELK and Distributed workload. Stateful Container and Kubernetes knowledge. Technical & Behavioral Competencies 1. Personal Attributes Eager to learn. Analytical mind-set. Ability to work well under pressure, ability to work autonomous and in team environment. Good interpersonal and communication skills. Curious and open mind person. Specific Qualifications (if required) Bachelors in computer science preferable but not mandatory. ITIL Foundation certificate will be desirable. LANGUAGES High English spoken and written fluent (B2/C). Mandatory . Skills Referential Behavioural Skills : Choose an item. Choose an item. Choose an item. Choose an item. Transversal Skills: Choose an item. Choose an item. Choose an item. Choose an item. Choose an item. Education Level: Choose an item. Experience Level Choose an item.
Posted 2 weeks ago
16.0 - 25.0 years
18 - 22 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Accounts Payable ProcessingAccounts Receivable Ledger MaintenanceAutomation AnywhereBusiness TransformationRecord to Report AssessmentsAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipStrong analytical skillsResults orientation Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
4.0 - 6.0 years
5 - 9 Lacs
Hyderabad
Work from Office
We are urgently hiring Storage and Backup engineer with 4 to 5 years of experience in managing multi-vendor large scale Storage and Backup systems. Proficiency in storage technologies include NetApp, Dell, Pure and Backup systems include Cohesity and Networker. Location : Hyderabad Exp : 4-6 yrs Responsibilities: Provides T1/T2 support to the storage and backup technologies infrastructure. 24/7-hour on call participation Monitor and troubleshoot service availability, capacity, and reliability. Efficiently handle performance issues on storage and backup systems Monitoring Backup systems for backup/restore failures and resolution on daily basis. Involvement in P1/P2 incidents and collaborate with multiple teams for resolution. Addressing Tickets (incidents and requests) in ServiceNow Excellent written and verbal communication skills Ability to adapt quickly to changing environments and or technologies. Skilled in generating custom reports/dashboards and Knowledgebase documentation. Working with various vendors
Posted 2 weeks ago
8.0 - 12.0 years
35 - 55 Lacs
Bengaluru
Work from Office
Job Summary In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward. Job Requirements • Responsible for strategizing and overseeing programs to achieve service delivery, quality, and cost objectives. • Familiarity with NetApp or similar storage solutions is advantageous. • Exceptional communication capabilities to engage with various technical teams. • Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements. • Background in enhancing product quality through improvement initiatives. • Proficient in data analysis and adept at solving problems related to case evaluations. • leverage extensive expertise and specialized technical or industry knowledge to address unique and highly complex challenges while considering time and budget. • Exhibit strong leadership and vision in shaping and driving strategic decisions. • Must collaborate effectively with employees ranging from staff to director levels within their function, across various functions, and with external stakeholders. • Operate autonomously, drive results, and establish priorities with minimal oversight. • Show tangible results through leadership and the ability to influence multiple individuals and groups. • Clearly delineate and convey the project's scope, ensuring that milestones and objectives are successfully achieved. • Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers. • Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams. • Keep management apprised of significant issues and changes that could affect anticipated business outcomes. • Ensure that projects adhere to company protocols while also proposing enhancements where necessary. Education Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice. A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required. Proven competency in successfully managing multiple projects of moderate complexity is essential. Possession of a PMP certifi cation or an equivalent credential is highly advantageous.
Posted 2 weeks ago
3.0 - 5.0 years
16 - 18 Lacs
Bengaluru
Work from Office
ACL Digital is looking for Junior Technical Consultants to assist in technical support and maintenance of Oracle ERP and Project Portfolio Management (PPM) suites, including Oracle EBS and Oracle Fusion Finance applications. Responsibilities include supporting database cloning, tuning, and instance maintenance, and helping execute automated test scripts for regression testing. Responsibilities: Assist in technical support and maintenance of Oracle ERP and PPM suites, including Oracle EBS and Oracle Fusion Finance applications. Support database cloning, tuning, and instance maintenance. Help execute automated test scripts for regression testing. Must-Have: Basic technical knowledge of Oracle ERP and/or PPM suites, including Oracle EBS and/or Oracle Fusion Finance applications and databases. Strong willingness to learn and grow in a technical consulting role. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Good-to-Have: Experience with supporting applications/tools such as Actifio and Config Snapshot. Familiarity with Oracle Integration Cloud (OIC) and other integration tools.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Required Skills Experience5 to 8 years Shift Timings :EST Time Zome Location Hyderabad / Proven experience in a DevOps, SRE, or Systems Engineering role with a focus on automation. Strong proficiency with Ansible, including creating complex playbooks and custom roles. Direct experience with Red Hat Ansible Automation Platform (AAP) is essential. Hands-on experience with Terraform** for managing infrastructure as code, including the development of reusable Terraform modules. In-depth knowledge of VMware vSphere administration and automation (e.g., using PowerCLI or API). Experience managing and automating AWS cloud services (e.g., EC2, S3, VPC, IAM, AWS Lambda). Solid experience in Windows Server administration and management. Proficiency in Python scripting for automation and integration. Experience with the ELK Stack for centralized logging and monitoring. Familiarity with enterprise storage solutions, specifically Pure Storage. Willingness to participate in an on-call rotation and a strong sense of ownership for production systems. Excellent problem-solving, communication, and collaboration skills.
Posted 3 weeks ago
4.0 - 9.0 years
8 - 12 Lacs
Pune
Work from Office
Should have good understanding of infrastructure management processes; good understanding of ITIL process framework. Provides 3rd level technical support on NAS & SAN Storage related issues. Installation and configuring the NetApp Clusters Creation of Aggregates, volumes and mapping of LUNs to Windows & UNIX hosts Creating the SVMs, segregating the SVMs between NAS and SAN storage Choose the right RAID level for high performance and high availability on NetApp Filers. Setting up CIFS Shares, NFS Mounts, Quotas, Groups and Permissions on NetApp NAS. Configuring and troubleshooting issues with Storage arrays (EMC ISILON/VMAX AFA/VNX/Unity AFA/Pure AFA/ECS/Celerra/Centera and SAN switches in SAN environment) VNX/VMAX/Pure software / hardware maintenance and firmware upgrades Isilon Snapshot IQ/SyncIQ setup and configuration Isilon NFS Creation / Quota Creation /SMB Shares Creation
Posted 3 weeks ago
16.0 - 25.0 years
18 - 22 Lacs
Gurugram
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleProblem-solving skillsDetail orientationAgility for quick learningCommitment to quality Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
3.0 - 6.0 years
15 - 25 Lacs
Pune
Work from Office
The Opportunity Are you a top-tier Systems Reliability Engineer with a passion for customer success and expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domainsIf so, you would thrive in our team of leading technology specialists and have the opportunity to work on cutting-edge projects that directly impact customer satisfaction and business success. About the Team The Systems Reliability Engineer will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of our services at Nutanix. Based in Pune, this team comprises top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to the overall business success by working on cutting-edge projects that directly impact our customers experiences and successes. You will report to the Manager, Worldwide Support, who promotes a supportive and customer-centric leadership style. The manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to contribute and excel in their role. This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Directly troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels. Collaborate with developers to identify and address product defects and enhance serviceability. Analyze existing customer data to mitigate risks and improve overall product reliability. Foster partnerships with technology allies to collaboratively resolve issues and drive ecosystem improvements. Contribute to and expand internal and external knowledge bases, promoting continuous improvement. Champion customer needs by gathering feedback and driving product enhancements with development teams. Provide support coverage during weekdays and off-hours on a rotational basis as necessary. Mentor and guide junior team members, fostering a collaborative and growth-oriented team culture. What You Will Bring 7-11 years of experience in Systems Reliability Engineering or similar roles. Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage. Proficient in both written and verbal communication, with the ability to collaborate effectively across geographically dispersed teams. Experience working directly with customers to resolve complex technical issues. Degree in Engineering or Computer Science preferred. Customer-driven mindset with a passion for delivering high-quality support experiences. Familiarity with technologies from partners like VMware, Citrix, and Microsoft. Ability to develop tools and contribute to the improvement of internal and external knowledge bases.
Posted 3 weeks ago
6.0 - 9.0 years
25 - 35 Lacs
Bengaluru
Work from Office
The Opportunity Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance. About the Team The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers experiences and successes. You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days. This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction. Collaborate with developers to identify product defects and enhance serviceability. Analyze customer data to mitigate risks and improve product reliability. Foster partnerships with technology allies for collaborative issue resolution. Contribute to and expand internal and external knowledge bases for continuous improvement. Mentor junior team members to foster a collaborative and growth-oriented culture. Gather customer feedback to drive product enhancements in collaboration with development teams. Provide rotational support coverage during weekdays and off-hours as necessary. What You Will Bring 7-9 years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage Proficient in communication, both written and verbal, for effective cross-team collaboration Experience in directly resolving complex technical issues with customers Degree in Engineering or Computer Science preferred Customer-driven mindset focused on delivering high-quality support experiences Familiarity with technologies from partners such as VMware, Citrix, and Microsoft Ability to develop tools and enhance internal and external knowledge bases
Posted 3 weeks ago
12.0 - 17.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Job Summary We are seeking a highly experienced Senior Mainframe Storage Administrator with a minimum of 12 years of hands-on experience in managing IBM storage hardware and software. The ideal candidate will possess a deep understanding of DFSMShsm, data lifecycle management, catalog management, and problem resolution. This role requires a strong ability to drive storage projects and optimize storage infrastructure for performance, availability, and cost-effectiveness. Responsibilities Oversee the day-to-day operations, monitoring, and maintenance of IBM mainframe storage systems, including DASD, tape, and virtual storage. Develop and implement comprehensive storage strategies aligned with business objectives. Perform in-depth capacity planning and forecasting, optimizing storage utilization and minimizing costs. Design and implement data lifecycle management policies, including data retention, migration, and archival strategies. Manage and optimize ICF catalogs, ensuring data accessibility and integrity. Proactively identify and resolve storage-related performance issues, working closely with application teams to optimize performance. Drive storage projects, including migrations, upgrades, and implementations of new storage technologies. Develop and maintain robust disaster recovery and business continuity plans for storage infrastructure. Provide expert-level technical guidance and support to the IT team. Analyze storage system performance metrics and implement corrective actions to improve efficiency. Collaborate with security teams to maintain data confidentiality, integrity, and availability. Required education Bachelor's Degree Required technical and professional expertise Qualifications Minimum of 12 years of experience in mainframe storage administration. In-depth knowledge of IBM storage hardware (DS8000, DS6000, etc.) and software (DFSMS, HSM, RMM, DFP, DSS, etc.). Expert-level proficiency in DFSMShsm, data lifecycle management, and catalog management. Strong understanding of mainframe operating systems (z/OS). Proven ability to drive storage projects and implement process improvements. Excellent problem-solving and troubleshooting skills. Strong analytical and communication skills. Ability to work independently and as part of a team. Preferred technical and professional experience Preferred Qualifications Certifications in IBM storage technologies. Experience with storage automation and scripting (e.g., REXX, JCL). Knowledge of cloud-based storage solutions.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 12 Lacs
Bengaluru
Work from Office
Role & responsibilities JOB DESCRIPTION*** Your Role and Responsibilities • As a Storage SME, he/she will assume a role to completely handle the storage management, optimization, and support of NetApp storage systems within the organization. This advanced-level position requires a comprehensive understanding of NetApp technologies, and best practices, as well as the ability to lead cross-functional teams in ensuring the availability, performance, and security of storage infrastructure. You as a storage subject matter expert to visit the domestic clients offices / data centres on a daily basis or on an as-needed basis as part of this role. Responsibilities: • Storage Infrastructure Leadership: Lead the design, creation of LLD and HLD documentation, implementation, and maintenance of NetApp HPEVA storage systems, including SAN, NAS, ensuring scalability, reliability, and performance. • Storage Optimization: Develop and implement strategies to optimize storage infrastructure, including storage aggregates, volumes, and data migration processes, to maximize efficiency and cost-effectiveness. • Performance Management: Monitor storage system performance metrics and analyze trends to identify optimization opportunities and ensure optimal performance for business-critical applications andworkloads. • Data Protection and Disaster Recovery: Lead the design and implementation of data protection measures, including backup, replication, and disaster recovery solutions, to ensure data integrity and availability in the event of system failures or disasters. • Storage Security: Develop and implement security measures to protect storage systems from unauthorized access and ensure compliance with security policies and regulatory requirements. • Troubleshooting and Issue Resolution Leadership: Serve as a subject matter expert in troubleshooting storage-related issues, providing guidance and leadership to resolve complex problems and minimize downtime. • Documentation and Reporting: Develop and maintain comprehensive documentation for storage systems and processes, including configuration guides, standard operating procedures, and incident reports. • Collaboration and Training: Collaborate with cross-functional teams, including system administrators, network engineers, and application developers, to support storage infrastructure requirements and initiatives. Provide training and mentorship to junior storage administrators as needed. • Ready to work on 24/7 shifts to support client requirement. Required Technical and Professional Expertise 8+ years of experience in NetApp, EMC and HP storage administration or related roles, with demonstrated leadership in administering and optimizing storage systems. Expertise in NetApp C-mode, 7-Mode, Grid, and FSX storage technologies,EMC including SAN, NAS, and tape libraries, with proficiency in storage provisioning, performance management, and data protection. Strong analytical, problem-solving, and communication skills, with the ability to lead cross-functional teams and collaborate effectively with stakeholders at all levels. Certification in NetApp storage technologies (e.g., NetApp Certified Data Administrator on C-mode) preferred. Preferred Technical and Professional Expertise • Required Education:- BE / B. Tech Computer Science, MCA or Equivalent / higher Qualification. • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work • Intuitive individual with an ability to manage change and proven time management • Proven interpersonal skills while contributing to team effortby accomplishing related results as needed • Up-to-date technical knowledge by attending educational workshops, reviewing publications
Posted 3 weeks ago
8.0 - 13.0 years
16 - 20 Lacs
Hyderabad
Work from Office
Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. The Role Were looking for expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management) and experience in implementing automation. The role requires advanced troubleshooting skills and the ability to optimize NAS systems for high-performance operations. LocationHyderabad (Work from Office) Key Responsibilities: 8+ years of hands-on experience withNetApp CDOT (ONTAP)L3 level support Should have expertise inITIL processes (Change Management, Problem Management). Hands-on experience withCVO ONTAP (Cloud Volumes ONTAP). ProvideL3-level support forNetApp CDOT in a NAS environment, ensuring high availability and performance. Demonstratein-depth expertise inNetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup and storage efficiency implementation. Manage and troubleshootSMB/CIFS shares, NFS exports and dual protocol shares, ensuring seamless data access and performance. Performperformance analysis, troubleshooting and root cause analysis (RCA)using tools likeNetApp Active IQ Manager, OCUM and OnCommand System Manager. Plan and executepatch/microcode upgrades anddata migration from other storage arrays to NetApp C Mode, following ITILChange Management LeadProblem Management activities, including identifying, diagnosing and resolving complex storage issues. Implementautomation solutions to streamline storage operations, improve efficiency and reduce manual efforts. Configure and manageCluster Aggregates, Volumes, Qtrees, Snapshots and SVMs, adhering to industry best practices. Collaborate with vendors and cross-functional teams to resolve complex technical issues and ensure smooth operations. Mentor BAU support teams, contribute as anindividual contributor and translatebusiness requirements into scalable technology solutions. Candidate with B. E/ B. tech/ M.Sc. or equivalent degrees are preferred About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-RS1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Posted 3 weeks ago
2.0 - 7.0 years
5 - 9 Lacs
Pune
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Primary skills:Backup-Commvault, Backup- EMC Networker, Storage-NAS(Network Attached Storage),Storage-Netapp,Storage-SAN(Storage Area network) Preferred Skills: Storage Backup-Commvault Storage-SAN(Storage Area network) Storage-Netapp Technology-Backup Administration-EMC Networker Technology-Backup Administration-Commvault
Posted 3 weeks ago
8.0 - 12.0 years
5 - 10 Lacs
Pune
Work from Office
Diagnose and Resolve IncidentsIdentify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. Backup of SAN Switch ConfigurationPerform regular backups of SAN switch configurations to ensure data integrity and availability. User / Role Security AdministrationManage user accounts, roles, and permissions to ensure secure access to storage systems. Storage Capacity ReportingMonitor and report on storage capacity to ensure optimal utilization and planning. Change ImplementationImplement changes to storage and backup configurations and settings as required. Incident & Problem ResolutionRespond to and resolve storage and backup-related incidents and recurring problems. Configuration AdministrationAdminister and manage storage and backup configurations to ensure system reliability and performance. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Change ManagementImplement changes to storage and backup configurations and settings as required. User SupportProvide support to users, including troubleshooting and resolving access issues. ReportingGenerate reports on storage and backup performance, incidents, and capacity planning. Primary Skills Storage Backup Administration EMC SAN Storage PMAX, Powermax, FS7300 PURE Storage EMC Unity NAS Isilon NetApp Storage Object Storage (StorageGRID) Rubrik Backup Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices.
Posted 3 weeks ago
8.0 - 12.0 years
6 - 11 Lacs
Pune
Work from Office
Diagnose and Resolve IncidentsIdentify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. Backup of SAN Switch ConfigurationPerform regular backups of SAN switch configurations to ensure data integrity and availability. User / Role Security AdministrationManage user accounts, roles, and permissions to ensure secure access to storage systems. Storage Capacity ReportingMonitor and report on storage capacity to ensure optimal utilization and planning. Change ImplementationImplement changes to storage and backup configurations and settings as required. Incident & Problem ResolutionRespond to and resolve storage and backup-related incidents and recurring problems. Configuration AdministrationAdminister and manage storage and backup configurations to ensure system reliability and performance. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Change ManagementImplement changes to storage and backup configurations and settings as required. User SupportProvide support to users, including troubleshooting and resolving access issues. ReportingGenerate reports on storage and backup performance, incidents, and capacity planning. Primary Skills Storage Backup Administration EMC SAN Storage PMAX, Powermax, FS7300 PURE Storage EMC Unity NAS Isilon NetApp Storage Object Storage (StorageGRID) Rubrik Backup Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices.
Posted 3 weeks ago
8.0 - 12.0 years
5 - 10 Lacs
Chennai
Work from Office
Diagnose and Resolve IncidentsIdentify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. Backup of SAN Switch ConfigurationPerform regular backups of SAN switch configurations to ensure data integrity and availability. User / Role Security AdministrationManage user accounts, roles, and permissions to ensure secure access to storage systems. Storage Capacity ReportingMonitor and report on storage capacity to ensure optimal utilization and planning. Change ImplementationImplement changes to storage and backup configurations and settings as required. Incident & Problem ResolutionRespond to and resolve storage and backup-related incidents and recurring problems. Configuration AdministrationAdminister and manage storage and backup configurations to ensure system reliability and performance. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Change ManagementImplement changes to storage and backup configurations and settings as required. User SupportProvide support to users, including troubleshooting and resolving access issues. ReportingGenerate reports on storage and backup performance, incidents, and capacity planning. Primary Skills Storage Backup Administration EMC SAN Storage PMAX, Powermax, FS7300 PURE Storage EMC Unity NAS Isilon NetApp Storage Object Storage (StorageGRID) Rubrik Backup Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices.
Posted 3 weeks ago
0.0 years
3 - 7 Lacs
Gurugram
Work from Office
- Grade Specific - Strong understanding of Software defined storage technology - Strong experience on Powerflex Architecture (Rack & Appliance) - Strong experience on implementation/ Upgrade of VMware VCenter, ESXi & Networking Switches (CISCO & DELL) - Experience in Cisco Nexus family of switches like Nexus 3K & 9K - Knowledge on NSX & ACI, are good to have. Desirable
Posted 3 weeks ago
4.0 - 9.0 years
13 - 18 Lacs
Mumbai, Navi Mumbai, Bengaluru
Work from Office
Your Role Manage and optimize scale-out NAS systems using Dell EMC Isilon, ensuring high availability, performance, and data integrity across large unstructured data environments. Support and administer NetApp storage systems, including ONTAP-based platforms, focusing on snapshot management, replication, and integration with backup solutions. Collaborate across storage platforms to design and implement efficient data storage strategies, ensuring seamless data access, backup, and recovery in hybrid enterprise environments. Your Profile 4 -12 years of experience in architecting and implementing enterprise scale storage solutions. Hands-on experience with Dell EMC Storage products (ISILON) and NetApp NAS. Lead and coordinate the engineering phases of storage solution delivery including planning; design; buildout; testing; procurement; and transition to operational support. What will you love working at Capgemini Perfect platform to apply and deepen expertise in Dell EMC Isilon and NetApp storage systems, especially in managing unstructured data at scale. Provides opportunity to work on cutting-edge NAS technologies, including data tiering, replication, and cloud integration. Inclusive Culture & Strong Support System Location - Bengaluru,Mumbai,Navi Mumbai,Pune
Posted 3 weeks ago
0.0 years
4 - 8 Lacs
Hyderabad
Work from Office
First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments Analyse log files and all other relevant information to troubleshoot and resolved storage issues Analyse and resolve Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 3 weeks ago
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