38 Emc Networker Jobs

As a Backup Administrator, your primary responsibility will be to implement, monitor, and support enterprise backup solutions using Veeam and EMC NetWorker. You will be tasked with performing regular backup and restore testing to ensure data integrity and availability. It will also be part of your role to develop and maintain backup and disaster recovery (DR) strategies and procedures, deploy and configure backup software, media agents, and storage targets, and optimize backup processes for performance, reliability, and scalability. In this role, you will monitor backup jobs, troubleshoot failures, and escalate issues as needed. You will be expected to maintain logs and documentation for all backup activities, assess storage requirements, and plan capacity growth. Additionally, you will recommend enhancements to improve backup efficiency and reduce costs while ensuring that backup data is protected and compliant with organizational policies and regulatory standards. Collaboration will be key as you work closely with IT teams, database administrators, and application owners to ensure backup requirements are met. You will also provide support during disaster recovery incidents and maintain detailed documentation of backup configurations and procedures. To excel in this position, you should possess profound knowledge of data backup and recovery concepts, along with at least 7 years of experience in backup administration, specifically with Veeam and EMC NetWorker. A strong understanding of storage architectures, SAN/NAS environments, virtualization platforms (VMware, Hyper-V), and familiarity with scripting and automation tools will be advantageous. Excellent problem-solving, analytical, communication, and documentation abilities are essential, along with the ability to work under pressure and prioritize tasks effectively. Experience with cloud backup solutions, other backup tools, enterprise storage solutions, and an understanding of network protocols and security best practices will also be beneficial.,

As a Backup Administrator, you will be responsible for implementing, monitoring, and supporting enterprise backup solutions using Veeam and EMC NetWorker. Your key responsibilities will include performing regular backup and restore testing, developing and maintaining backup and disaster recovery strategies, and deploying and configuring backup software, media agents, and storage targets. It will also be your responsibility to optimize backup processes for performance, reliability, and scalability, monitor backup jobs, troubleshoot failures, and escalate issues as needed. You will be required to maintain logs and documentation for all backup activities, assess storage requirements, and plan capacity growth. Recommending enhancements to improve backup efficiency and reduce costs will be an essential part of your role. Ensuring that backup data is protected and compliant with organizational policies and regulatory standards, managing encryption, access controls, and other security measures, and working closely with IT teams, database administrators, and application owners to meet backup requirements are also significant responsibilities. During disaster recovery incidents, you will provide support and maintain detailed documentation of backup configurations and procedures. To be successful in this role, you must have a profound knowledge of data backup and recovery concepts, at least 7 years of experience in backup administration with Veeam and EMC NetWorker, a strong understanding of storage architectures in SAN/NAS environments, and experience with virtualization platforms such as VMware and Hyper-V. Furthermore, familiarity with scripting and automation tools, excellent problem-solving and analytical skills, strong communication and documentation abilities, and the ability to work under pressure and prioritize tasks effectively are required. Experience with cloud backup solutions, knowledge of other backup tools and enterprise storage solutions, and an understanding of network protocols and security best practices will also be beneficial for this role.,

Senior Customer Service Executive - International Transmission, Voice n Mobile The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Experience: 4 to 5 Experience. Candidate should have 4 to 5 years of hands-on experience on following Backup Technology Dell OEM Networker Management Console Tape Library Networker Storage Nodes & Modules Data Protection Advisor (DPA) vProxy Server (VMware Backup) Able to schedule backup of data and archive log files using automated configured backup software, Able to troubleshoot incomplete data backup reported and in case of any failures or data corruption or data integrity or backup Analyse and troubleshoot the backup issues within the defined SLA Able to Manage Tape Library deployed at Data Centre Able to perform basic maintenance and cleaning activity for storage and tape libraries at scheduled intervals and in accordance with manufacturers suggested maintenance and cleaning procedures and provide report to OEM team, if any, abnormalities observed Customize backup monitoring scripts and deploy in the production environment post approval Test and validate the normal operations of the backup drive(s) after maintenance. Co-ordinate with Tape vaulting vendor appointed by client remove the faulty tape and adhere to tape discarding process approved by client log and track physical external storage media in and out of client Provide tape naming assignments as approved by client

As an Infoscion, your day will involve ensuring effective Design Development Validation, and Support activities to guarantee high levels of service satisfaction for our clients in the technology domain. You will be responsible for gathering requirements and specifications to understand client needs in detail and translating them into system requirements. Your role will be crucial in estimating work requirements accurately to provide essential information on project estimations to Technology Leads and Project Managers. Your contribution will be significant in building efficient programs and systems. If you believe you can help our clients navigate their digital transformation journey, this is the perfect place for you. In addition to the primary responsibilities, you should have knowledge of design principles, architecture fundamentals, performance engineering, quality processes, and estimation techniques. You should possess a basic understanding of project domains, the ability to translate functional and nonfunctional requirements into system requirements, design and code complex programs, and write test cases and scenarios based on specifications. A good grasp of SDLC and agile methodologies, awareness of the latest technologies and trends, logical thinking, problem-solving skills, and the ability to collaborate effectively are essential for this role. Preferred Skills: - Backup: Commvault - Storage: Netapp, SAN (Storage Area Network) - Technology: Backup Administration for Commvault, EMC Networker,

Knowledge of EMC Networker & Data Domain, Commvault and similar backup technologies Knowledge of Enterprise storage systems from EMC, NetApp, NDS and similar systems Experience with Enterprise data protection and disaster recover solution, and understand Enterprise application data management requirements. 6+ years of experience with domain knowledge Provide advice on the backup and storage services. Manage and maintain the backup systems. Ensure backups are run to schedule and retention is met. Maintain an audit trail of backups and restores.

Able to schedule backup of data and archive log files using automated configured backup software, Able to troubleshoot incomplete data backup reported and in case of any failures or data corruption or data integrity or backup Analyse and troubleshoot the backup issues within the defined SLA Able to Manage Tape Library deployed at Data Centre Able to perform basic maintenance and cleaning activity for storage and tape libraries at scheduled intervals and in accordance with manufacturers suggested maintenance and cleaning procedures and provide report to OEM team, if any, abnormalities observed Customize backup monitoring scripts and deploy in the production environment post approval Test and validate the normal operations of the backup drive(s) after maintenance. Co-ordinate with Tape vaulting vendor appointed by client remove the faulty tape and adhere to tape discarding process approved by client log and track physical external storage media in and out of client Provide tape naming assignments as approved by client

Job Title: Backup Administrator Location: Mumbai Role Summary: We are seeking two Backup Administrators with expertise in Commvault/Networker for managing and ensuring the seamless backup and restoration of critical data across various platforms. The ideal candidates will have hands-on experience in backup administration and troubleshooting, with a strong understanding of both Windows and Linux environments. Key Responsibilities: Backup Management: Install, configure, and administer Commvault backup solutions. Ensure backups are successfully scheduled and executed for various technologies like Windows, SAP, Oracle, UNIX, and Exchange. Backup and Restore: Perform backup and restore operations for a wide range of systems and applications. Ensure data consistency and recovery through periodic testing and validation. Troubleshooting: Provide advanced troubleshooting and issue resolution for backup failures and restoration issues. Identify and address root causes for backup failures to maintain system integrity. Platform Knowledge: Work with both Windows and Linux platforms to manage backup solutions and ensure comprehensive coverage. Basic understanding of backup systems like EMC Networker is required for efficient management. Desired Technical Skills: Commvault Expertise: Strong hands-on knowledge of Commvault backup solutions. Platform Experience: Knowledge of Windows and Linux environments, as well as understanding backup concepts for various technologies like SAP, Oracle, UNIX, and Exchange. Backup Technologies: Familiarity with other backup tools like TSM, EMC Networker, Data Protector, or Backup Exec. Troubleshooting: Advanced troubleshooting skills to diagnose and resolve backup-related issues. Desired Qualifications: Educational Background: BE/BSC-IT or equivalent qualifications. Experience Range: 1-2 years of experience for entry-level roles. 3-4 years of experience for more advanced roles. Reporting to: [Specify Reporting Role] On-site Opportunity: Yes (At ICC Backup Tower, Yantra Park) USP of the Role: This is an excellent opportunity for individuals passionate about data protection and backup technologies, offering a chance to work on leading backup solutions like Commvault while honing troubleshooting and administration skills across a variety of platforms and technologies. Project Overview: The role involves working on the ICC Backup Tower project at Yantra Park, where you'll be part of a dynamic team responsible for ensuring the integrity and availability of backup systems for critical business applications.,

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Backup-EMC Networker,Database Administration-DB2 UDB(DB2 LUW),Database Administration-Oracle DBA,Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos,Database-Mongo DB,Database-PostgreSQL,EUC,EUC-SCCM,Linux,Mainframes-DB2,Middleware-RedHat Jboss application server(Jboss),Networking,O365,SAP BASIS-SAP BASIS HANA,Security Incident and Event Management(SIEM)-Splunk,Storage,Unix Admin-AIX Administration,Virtualization-VMWare,Windows,Windows-Wintel/Windows Administrator Preferred Skills: O365 Networking Linux EUC Storage Windows Security Incident and Event Management(SIEM)-Splunk Database-PostgreSQL Backup-EMC Networker Database Administration-DB2 UDB(DB2 LUW) Mainframes-DB2 Middleware-RedHat Jboss application server(Jboss) Database Administration-Oracle DBA EUC-SCCM Unix Admin-AIX Administration Virtualization-VMWare Windows-Wintel/Windows Administrator Database-Mongo DB SAP BASIS-SAP BASIS HANA Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos

ACL Digital is looking for Junior Technical Consultants to assist in technical support and maintenance of Oracle ERP and Project Portfolio Management (PPM) suites, including Oracle EBS and Oracle Fusion Finance applications. Responsibilities include supporting database cloning, tuning, and instance maintenance, and helping execute automated test scripts for regression testing. Responsibilities: Assist in technical support and maintenance of Oracle ERP and PPM suites, including Oracle EBS and Oracle Fusion Finance applications. Support database cloning, tuning, and instance maintenance. Help execute automated test scripts for regression testing. Must-Have: Basic technical knowledge of Oracle ERP and/or PPM suites, including Oracle EBS and/or Oracle Fusion Finance applications and databases. Strong willingness to learn and grow in a technical consulting role. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Good-to-Have: Experience with supporting applications/tools such as Actifio and Config Snapshot. Familiarity with Oracle Integration Cloud (OIC) and other integration tools.

Experience working in large, enterprise environments, including managing backups related to Oracle and SQL Server database technologies Hands-on experience working with Veeam Backup and Replication Demonstrated a good understanding of working in large, enterprise environments, including managing backups related to Oracle and SQL Server database technologies core technical concepts as well as in Veeam backup process, methodologies, design, and implementation. Proficient in Performance & Troubleshooting using native monitoring and troubleshooting tools. Good knowledge on the Veeam Backup Architecture, Job Configuration, Backup Proxies, Instant Recovery and recovery models. Relevant experience on backup of disaster recovery model. Good hands-on experience on Veeam Cloud Connect or integrated Veeam with cloud providers (e.g., AWS, Azure). Explains good logical and analytical thinking to troubleshoot problems.

Role & responsibilities In Depth Knowledge on Networker ( 19.X ) and its modules, Data Domain , DPA , VM backups, Data Domain, Tape Libraries. Solid knowledge on backup and restore skills. Also, client backup configuration requirements for backup agents. Good knowledge in administration and create reports on the reporting tools like Dell EMC DPA Backup software integration with most used applications in industry (e.g. Backing up MS Exchange, SQL, Oracle, VMWare) Understanding of Backup and recovery Concepts and troubleshooting Candidates should demonstrate specific knowledge on Networker, Data Domain and Dell EMC products Candidate should have worked on Networker , Data Domain , DPA upgrades in production environment . Should have knowledge on ticketing tool like ServiceNow and Remedy

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. The Role Location: Hyderabad (Onsite) Shift: 24/7 (including night shifts) Key Responsibilities: Minimum 8+ years of hands-on experience withCommvault Backup Provide L3-level support for Commvault infrastructure CommServe, Media Agents, clients, and storage targets. Lead and execute enterprise data recovery operations across Windows, Unix/Linux, virtual, and database platforms. Drive data migration projects , including platform-to-platform and storage upgrades. Manage and optimize deduplication, storage policies, auxiliary copies , and SLA-driven jobs. Troubleshoot and resolve complex backup/restore failures , including root cause analysis and permanent fixes. Configure and support backups for Oracle, SQL, SAP, Exchange , and NAS/NDMP environments. Perform Commvault upgrades , patching, and configuration of disaster recovery (DR) setups. Script and automate routine backup tasks using PowerShell, Bash, or Python . Collaborate with infrastructure teams (network, storage, systems) for end-to-end performance tuning. Maintain documentation, generate reports, and mentor L1/L2 teams for knowledge sharing and operational continuity. About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-RS1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Educational Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Primary skills:Backup-Commvault, Backup- EMC Networker, Storage-NAS(Network Attached Storage),Storage-Netapp,Storage-SAN(Storage Area network) Preferred Skills: Storage Backup-Commvault Storage-SAN(Storage Area network) Storage-Netapp Technology-Backup Administration-EMC Networker Technology-Backup Administration-Commvault

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: nowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Backup-EMC Networker,Database Administration-DB2 UDB(DB2 LUW),Database Administration-Oracle DBA,Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos,Database-Mongo DB,Database-PostgreSQL,EUC,EUC-SCCM,Linux,Mainframes-DB2,Middleware-RedHat Jboss application server(Jboss),Networking,O365,SAP BASIS-SAP BASIS HANA,Security Incident and Event Management(SIEM)-Splunk,Storage,Unix Admin-AIX Administration,Virtualization-VMWare,Windows,Windows-Wintel/Windows Administrator Preferred Skills: O365 Networking Linux EUC Storage Windows Security Incident and Event Management(SIEM)-Splunk Database-PostgreSQL Backup-EMC Networker Database Administration-DB2 UDB(DB2 LUW) Mainframes-DB2 Middleware-RedHat Jboss application server(Jboss) Database Administration-Oracle DBA EUC-SCCM Unix Admin-AIX Administration Virtualization-VMWare Windows-Wintel/Windows Administrator Database-Mongo DB SAP BASIS-SAP BASIS HANA Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos

Experience in upgrading EMC Networker Server Environment from 19..x to 19.3.x Worked and having in depth knowledge of Dell EMC Networker 19.X Worked on different types of Tape Libraries, Disk Libraries, Data domain systems Users, Group Management and implementation of system policies. Environment Study and Data collection for implementing EMC Networker. Designing complete backup and restore Strategy. Installation of Dell EMC networker client on Windows /Linux. With respective modules Configuration of Database and Recovery log, Define the Storage pools, Configure the hierarchy between storage pools. Define and configure the client schedules and administrative schedules. EMC Networker concepts, features, functions and benefits. Understand the business and technical storage management requirements including policy definitions, schedules, devices and communication requirements. Maintain and update the components of an EMC Networker environment. Define local storage devices, specify administrative schedules, authorize users, performance tuning, problem determination and resolution. Set up client(s) for backup/restore and archive/retrieve, configure backup schedules, and perform tuning, problem determination, and resolution. Good knowledge on Escalation Management, Problem Management. Primary Skills Backup Administration EMC Networker

Manages and maintains backup and recovery solutions using NetBackup. Ensures data protection and disaster recovery readiness.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Administer and manage EMC NetWorker backup infrastructure. Design and implement backup and recovery strategies across servers, applications, and databases. Monitor backup jobs and troubleshoot failures or performance issues. Perform regular testing and validation of backup and disaster recovery procedures. Maintain documentation of backup configurations, processes, and incident resolutions. Collaborate with infrastructure, database, and application teams to ensure backup compliance. Ensure adherence to company data retention and security policies. Participate in DR (Disaster Recovery) planning and execution Primary Skills EMC Networker Avamar Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

Netap Storage Isilon, VMAX Administration Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets. Ensure to install as well as configure CommVault backup software on UNIX or Linux as well as Windows systems. Perform activities related to install, configure and managing SAN devices and fiber switches. Administer Brocade director FC switches as well as blade chassis FC devices. Execute FC zoning for development and production storage volumes. Manage NetApp snapshot as well as recovery methods for storage volumes. Execute across-site replication of significant DR data. Supervise volume replication overnight jobs and execute improvements. Oversee IO performance of production along with development of databases LUNs. Provide architecture as well as performance recommendations to DBAs and Operations. Conduct bottleneck evaluation to identify performance issues. Ensure backup methods are in place as well as tested for FC LUNs. Develop and maintain records for entire storage as well as FC systems. Administer entire server systems. Collaborate with DBA as well as Ops to assure apt storage usage.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMC Networker. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMC Networker. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMC Networker. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMC Networker. Experience5-8 Years.

Summary: The primary function of the senior support Engineer is to resolve technical issues for our customers The candidate must have a strong technical aptitude for preventing problems as well as solving them They should have good communication skills and a track record for providing high customer satisfaction Key Tasks Handle case escalations from other Support Engineers Provide all information need by Falconstor TS to maintain Salesforce Database (customer configuration) Ability to interpret Tier product logs (switches, storage, O S, Backup applications, etc ) Diagnosis of the problem = Interpret/validate the error, find a workaround, identify an available patch Identification of possible code issues that could be causing the problem Checking Code Upgrade feasibility with current HW platform for approval (memory, disk space, drivers) Make sure no regression in new code Diagnosis of the problem remotely using available tools (Phone/Chat/GTM) Reproduction of the issue through simulation of customer s environment (Lab) Working with engineering support toward resolution of all escalated issues Provide ETA for patch or new build delivery Ability to install Patches, Linux Packages, and run executable binaries Feeding back End-user requirements for Product Enhancement (RFE) Arbitrating communication between different vendors (Falconstor is often in the middle of the solution) Provide Root cause analysis document whenever possible Key Attributes BS in computer science, electrical engineering or equivalent Minimum 2 years of Technical Support experience In-depth understanding of storage software and computing architectures, networks, operating systems and applications Good Linux/Unix server administration or development experience - AIX, HPUX and /or Solaris Good networking knowledge: TCP/IP, DNS, routing Storage Area network, network attached storage and/or iSCSI/FC Backup or storage solution design experience Experience working with EMC, IBM, Hitachi, HP storage or equivalent Knowledge of virtualization platforms like VM ware, Hyper-V desirable Knowledge of databases such as Oracle, Exchange, SQL desirable Symantec NetBackup, EMC Networker, IBM TSM Experience with scripting languages bash, Perl/Python is a plus Experienced, proven problem solver Must be customer oriented and focused on making the customer successful Must have strong verbal negotiating and influencing skills Excellent planning and organisation skills Excellent verbal and written communication skills Excellent time management skills Must be a self-motivated can work on their own Able to distill complex issues into simple terms Must be willing and able to travel (occasional)

Title : Backup Administration-EMC Networker Avamar | 4 To 6 Years | Mumbai Bangalore Configure, monitor, and maintain EMC NetWorker and Avamar backup solutions. Perform regular backup jobs, restore operations, and ensure data recoverability. Troubleshoot and resolve issues related to backup failures and performance bottlenecks. Manage backup policies, schedules, and retention settings based on business requirements. Monitor and report on backup success rates and SLAs. Ensure compliance with data protection policies and standards. Collaborate with storage, network, and server teams for holistic backup strategies. Support disaster recovery planning and testing. Perform software upgrades and patching for NetWorker and Avamar systems. Maintain documentation for backup procedures and configurations. Primary Skills EMC Networker Avamar Backup Administration