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5.0 - 10.0 years
0 - 2 Lacs
Hyderabad, Pune, Chennai
Work from Office
Job Title: Orkes Developer Experience Required: 5+ Years Location: Pan India Job Summary: We are seeking a skilled Orkes Developer with at least 5 years of experience in designing and developing scalable workflow orchestration solutions. The ideal candidate will have a strong background in microservices, REST APIs, and cloud-native applications, with hands-on expertise in Orkes/Netflix Conductor or equivalent workflow orchestration platforms. Key Responsibilities: Design and implement workflow orchestration using Orkes (Conductor) to support complex business processes. Develop and maintain microservices that integrate with the Orkes platform. Collaborate with DevOps, QA, and product teams to ensure seamless workflow deployment and testing. Optimize and troubleshoot existing workflows for performance and reliability. Implement monitoring and alerting for workflow execution and failures. Ensure adherence to best practices in API development, integration, and versioning. Document architecture, processes, and code for future reference and audits. Required Skills: 5+ years of experience in backend development using Java, Node.js, or Python . Experience with Orkes/Netflix Conductor or other workflow orchestration platforms. Strong understanding of RESTful APIs , microservices architecture, and service-to-service communication. Experience with Docker, Kubernetes , and cloud platforms (AWS, GCP, or Azure). Proficiency in database technologies (SQL/NoSQL). Familiarity with CI/CD pipelines, Git, and automated testing. Preferred Qualifications: Experience in large-scale distributed systems. Knowledge of event-driven architecture using Kafka, RabbitMQ, etc. Exposure to Agile/Scrum methodologies.
Posted 2 days ago
5.0 - 8.0 years
21 - 26 Lacs
Bengaluru, Karnataka, India
On-site
Responsibility Design and development of LTE NAS/L4 modem SW. Fixing defects and updating the analysis results in the defect tracking system Participate in system level analysis and debugging complex issues Technical Skills Experience in LTE or any other cellular wireless technology Good Understanding of 3GPP requirements of NAS /L4 24.301, 24.008, 23.122, 27.007 Experience in LTE protocol stack SW development on Non-Access stratum/ L4 Layer. Experience in embedded software development Programming in C/C++ Excellent analytical and debugging skills (Desirable) Working experience of LTE Protocol stack SW development LTE Layer 4 Protocol Deveopment LTE NAS Development L4 Modem Development UE side development 3GPP C/C++
Posted 3 days ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad, Telangana, India
On-site
Good experience in security software development with a focus on firmware and hardware security. Hands-on experience with TPM firmware and protocols (TPM 2.0). Proficiency in C, for low-level security software development. Strong understanding of cryptographic algorithms, secure key management, and hardware-backed security. Familiarity with UEFI/BIOS security, secure enclave technologies, and embedded security solutions. Knowledge of security vulnerabilities, mitigations, and industry best practices. Experience working with open-source TPM stacks is a plus.
Posted 3 days ago
4.0 - 8.0 years
3 - 7 Lacs
Hyderabad, Telangana, India
On-site
Experience in Display Device Driver Development is must Strong Experience in C Programming and Data structure Strong experience in Linux BSP/Driver Development Strong Experience in RTOS/Zephyr and Low Level BareMetal Driver/Firmware is a plus Expertise in HDMI driver and protocol, DRM Analytical mindset and critical thinking Excellent communication and interpersonal skills
Posted 3 days ago
7.0 - 10.0 years
17 - 20 Lacs
Bengaluru
Work from Office
Roles & Responsibilities Test Strategy and Planning o Define and document the overall test strategy for system testing, product testing, and component testing of the hardware-firmware integrated product. o Develop detailed test plans and schedules, ensuring alignment with product requirements and delivery timelines. Requirement Analysis and Test Design o Collaborate closely with product architect, developers, and stakeholders to understand system requirements. o Translate requirements into well-defined test cases, scenarios, and acceptance criteria for all testing levels. Validation and Quality Assurance o Develop or utilize testing frameworks for embedded systems, ensuring reusability and efficiency. o Independently validate product functionality, interoperability, and performance against requirements. o Apply industry standard testing methodologies, tools, and practices to enhance efficiency and product quality. Cross-Functional Collaboration o Work closely with a lean, self-organized team to ensure seamless integration of testing into the development process. Documentation and Artifact Creation o Produce and maintain detailed documentation, including: Test plans, Traceability matrices, Test reports. o Ensure all documentation adheres to industry standards and supports compliance Defect Management and Reporting o Track and manage defects using appropriate tools, ensuring timely identification, prioritization, and resolution. Define test metrics to improve tracking and quality e.g: Coverage matrix Education o Bachelors or Masters degree in Electronics, Computer Science, Embedded Systems, or related fields. Skills Technical o Strong expertise in embedded systems testing, including hardware-software system validation. o Proven experience in successfully qualifying multiple embedded systems or solution-based products through the complete product lifecycle o Proficiency in testing tools and frameworks for embedded systems o Experience with automation tools and scripting languages (e.g., Python, Perl). o Hands-on knowledge of hardware interfaces (e.g., UART, SPI, I2C) and debugging tools o Proven track record of independently managing the testing lifecycle and ensuring high-quality deliverables. o Experience of leading a qualification team of 3-4 members Skills - Nice to Have o Understanding of security protocols, cryptographic modules, and embedded security devices. o Experience in qualifying products that adhere to international standards and specifications
Posted 3 days ago
3.0 - 5.0 years
5 - 15 Lacs
Pune
Work from Office
Job Summary: As a Model-Based Design & AUTOSAR Engineer , you will be responsible for interpreting system requirements and building robust Simulink/Stateflow models with traceability to AUTOSAR components. You will work closely with systems architects and software teams to generate ARXML, embedded C code, and testing harnesses compliant with automotive safety and performance standards. Key Responsibilities: Analyze high-level functional requirements (HLRs) and convert them into formal low-level model designs (LLRs) Design Simulink and Stateflow models for complex control logic (e.g., Excitation Control) Configure AUTOSAR SWCs with RTE inputs/outputs and Client-Server ports Map calibration parameters, constants, and tunable blocks to data dictionaries (SLDD) Generate ARXML and production-quality embedded code using Embedded Coder Ensure model compliance with modeling guidelines (e.g., MAAB) Create test harnesses for MIL/SIL testing and automate model verification Integrate generated artifacts into tools like Vector DaVinci Developer or EB Tresos Document model behavior, signal flow, and traceability matrices Required Skills & Experience: Area Must-Have Model- Based Design Simulink, Stateflow , Embedded Coder AUTOSAR - SWC design, RTE/BSW mapping, ARXML understanding Code Generation Production - quality code via Simulink Coder/Embedded Coder Requirement Mapping - HLR to LLR breakdown, requirement coverage Calibration Handling - SLDD, tunable parameters, calibration maps Testing - MIL/SIL simulation, Simulink Test, scripting Tools - MATLAB, Simulink, AUTOSAR authoring tools (DaVinci, Tresos) Programming (optional) - MATLAB scripting, basic C/C++, Python (automation) Preferred Qualifications: Experience in powertrain, battery control, or embedded control systems Knowledge of ISO 26262 or other functional safety standards Familiarity with version control (e.g., Git), JIRA, or DOORS for requirement tracking
Posted 3 days ago
2.0 - 7.0 years
4 - 9 Lacs
Chennai
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Responsibilities: Design, develop, unit test and documentation of the device driver for ARM SoC. Bring up the driver and unit test the driver features in the new ARM SOC. Optimize the driver for maximum performance. Bug analysis/fixing of the issues during product verification stage and customer reported issues. Skills/Experience: At least 2 to 8 years of relevant experience in developing driver development with a record of strong individual technical achievement Strong programming skills in C and Linux experience . Device driver or board support package (BSP) knowledge or development experience. Must have hands on experience in developing the device drivers and bootloaders. Knowledge for ARM/DSP Processor Architecture, JTAG , Emulators. Experience in development of RDK-B , Yocto build framework, QSDK framework and/or PRPL OS development and/or experience in Opensync is added advantage. Must have hands on experience in solving complex system issues with good problem-solving and debugging skills using Hardware debuggers. Excellent communication skills. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Education: BE/BTech/MTech in Computer Science or in Electronics preferred with proven success in a challenging academic program. To all Staffing and Recruiting Agencies :
Posted 3 days ago
5.0 - 8.0 years
4 - 7 Lacs
Kochi
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI HVL Verification. Experience5-8 Years.
Posted 3 days ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI HVL Verification. Experience3-5 Years.
Posted 3 days ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.
Posted 3 days ago
8.0 - 10.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to design, and architect VLSI and Hardware based products and enable delivery teams to provide exceptional client engagement and satisfaction. Do Define product requirements, design and implement VLSI and HARDWARE Devices. Constant upgrade and updates of design tools, frameworks and understand the analysis of toolset chain for development of hardware products. Ability to analyse right components and hardware elements to choose for product engineering or development. Ability to conduct cost-benefit analysis and choose the best fit design. Knowledge on end to end flow of VLSI including design, DFT and Verification and Hardware product development from design, selection of materials, low level system software development and verification. Needs by displaying complete understanding of product vision and business requirements Develop architectural designs for the new and existing products Part Implementation of derived solution Debug and Solve critical problems during implementation Evangelize Architecture to the Project and Customer teams to achieve the final solution. Constant analysis and monitoring of the product solution Continuously improve and simplify the design, optimize cost and performance Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one Analyse, propose and implement the core technology strategy for product development Conduct impact analyses of changes and new requirements on the product development effort Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs Collaborate with sales, development, consulting teams to reconcile solutions to architecture Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the product deployment and deployment Support Delivery team during the product deployment process and resolve complex issues Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications. Identifies implementation risks and potential impacts. Maintain product roadmap and provide timely inputs for product upgrades as per the market needs Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc. Attain market referencsability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Deliver No.Performance ParameterMeasure1.Product design, engineering and implementationCSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards2.Capability development% trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs) Mandatory Skills: VLSI Design For Testability - DFT. Experience8-10 Years.
Posted 3 days ago
3.0 - 5.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Salesforce Release Management. Experience3-5 Years.
Posted 3 days ago
4.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt
Posted 3 days ago
1.0 - 6.0 years
3 - 6 Lacs
Kannur
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.
Posted 3 days ago
0.0 - 4.0 years
1 - 4 Lacs
Chitradurga
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.
Posted 3 days ago
5.0 - 8.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience5-8 Years.
Posted 3 days ago
3.0 - 7.0 years
5 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt
Posted 3 days ago
0.0 - 4.0 years
1 - 4 Lacs
Noida
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.
Posted 3 days ago
1.0 - 6.0 years
3 - 6 Lacs
Noida
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.
Posted 3 days ago
3.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.
Posted 3 days ago
1.0 - 3.0 years
5 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience1-3 Years.
Posted 3 days ago
1.0 - 3.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.
Posted 3 days ago
3.0 - 5.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps-Terraform. Experience3-5 Years.
Posted 3 days ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.
Posted 3 days ago
8.0 - 10.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to design, and architect VLSI and Hardware based products and enable delivery teams to provide exceptional client engagement and satisfaction. Do Define product requirements, design and implement VLSI and HARDWARE Devices. Constant upgrade and updates of design tools, frameworks and understand the analysis of toolset chain for development of hardware products. Ability to analyse right components and hardware elements to choose for product engineering or development. Ability to conduct cost-benefit analysis and choose the best fit design. Knowledge on end to end flow of VLSI including design, DFT and Verification and Hardware product development from design, selection of materials, low level system software development and verification. Needs by displaying complete understanding of product vision and business requirements Develop architectural designs for the new and existing products Part Implementation of derived solution Debug and Solve critical problems during implementation Evangelize Architecture to the Project and Customer teams to achieve the final solution. Constant analysis and monitoring of the product solution Continuously improve and simplify the design, optimize cost and performance Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one Analyse, propose and implement the core technology strategy for product development Conduct impact analyses of changes and new requirements on the product development effort Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs Collaborate with sales, development, consulting teams to reconcile solutions to architecture Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the product deployment and deployment Support Delivery team during the product deployment process and resolve complex issues Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications. Identifies implementation risks and potential impacts. Maintain product roadmap and provide timely inputs for product upgrades as per the market needs Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc. Attain market referencsability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Deliver No.Performance ParameterMeasure1.Product design, engineering and implementationCSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards2.Capability development% trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs) Mandatory Skills: VLSI Board Design. Experience8-10 Years.
Posted 3 days ago
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