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0.0 - 5.0 years
4 - 9 Lacs
Chennai
Remote
Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Directing system testing and validation procedures. Directing software programming and documentation development. Required Candidate profile Knowledge of the software development life-cycle. Desire to work in a fast-paced environment. Ability to develop unit testing of code components or complete applications. Creativity is always a plus. Perks and benefits Flexible Work Arrangements.
Posted 3 weeks ago
0.0 - 3.0 years
0 Lacs
coimbatore, tamil nadu
On-site
You should be a Diploma holder in Electronics & Telecommunication with a good understanding of programming in C language. As a Firmware Engineer at L&T Precision Engineering & Systems in Talegaon, you will be responsible for developing firmware as per project requirements. Your main tasks will involve collaborating with the shop team and supply chain team for debugging, obsolescence management, and alternate component identification. Ideally, you should have additional knowledge of VHDL or experience working with FPGAs, as well as experience with microcontrollers. You may need to travel to various sites such as Powai, Coimbatore, and Hazira for testing, validation, and support during emergencies or firing trials. You will work closely under the guidance of an experienced designer who will assign tasks according to project needs.,
Posted 3 weeks ago
5.0 - 9.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Job Requirements Embedded C /C++ Lead Work Experience Languages: Embedded C, C++, TypeScript, NodeJS Web: Angular, React, Redux, NGRX, HTML5, CSS3, Bootstrap Server-Side Frameworks: Node. js Web Services: SOAP, RES Tools: GIT, GitHub, Jira, Postman, Docker, GDB, Yocto
Posted 3 weeks ago
3.0 - 8.0 years
7 - 8 Lacs
Coimbatore
Work from Office
Roles & Responsibilities : Were seeking an RTOS Software Engineer to join our product engineering team, focusing on medical device development. Youll work with FreeRTOS and ThreadX implementations for critical medical systems. Key Responsibilities: Develop and optimize RTOS-based embedded software solutions Implement device drivers and interfaces for medical devices Perform real-time system optimization and debugging Collaborate with cross-functional teams for system integration Ensure compliance with medical device standards
Posted 3 weeks ago
8.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Job Requirements We are seeking a detail-oriented and experienced Embedded engineer proficient in Embedded C-Language , to design and implement high-reliability firmware for embedded systems across various microcontrollers and platforms for safety critical applications . The role involves working with real-time embedded platforms ensuring strict performance, safety and regulatory standards are met. Key Responsibilities Develop embedded software in C for safety critical systems in aerospace, Rail, medical Domains. Design and implement embedded firmware in C for microcontrollers (ARM Cortex-M, AVR, STM32, etc. ) Design, code, and test software in real-time environments (RTOS or bare metal) with deterministic behavior. Implement drivers and middleware for peripherals (I2C, SPI, UART, ARINC 429, CAN, etc. ) Collaborate with hardware engineers during board bring-up and system validation . Write and maintain low-level diagnostics , bootloaders, and health monitoring features. Participate in code reviews, static analysis, unit/integration testing , and traceability documentation. Support software verification and validation activities for certification. Work Experience Required Skills Proficiency in Embedded C programming especially for resource-constrained, safety-critical systems . Experience with microcontrollers and low-level programming (register-level code, peripheral configuration). Experience with RTOS-based development (e. g. , VxWorks, FreeRTOS, Integrity) and real-time scheduling. Debugging skills using JTAG, oscilloscopes, and hardware-in-the-loop (HIL) setups. Familiarity with communication protocols such as (e. g. , RS-422, CAN, ARINC 429, etc. , ). Preferred Skills Knowledge of software configuration management and traceability tools (e. g. , DOORS, Polarion, Git). Exposure to redundant systems, fault tolerance , and certification test environments . Experience working in DO-178B/C, Cenelec environments. Prior work in safety-critical systems ( e. g. , automotive, rail, medical) is a plus.
Posted 3 weeks ago
6.0 - 8.0 years
14 - 20 Lacs
Bengaluru
Work from Office
Mandatory Skills: Expertise in EMBEDDED C, Embedded C++
Posted 3 weeks ago
5.0 - 7.0 years
12 - 17 Lacs
Chennai
Work from Office
Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++ Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Required Candidate profile . Development exp. in VoIP, SIP, and IMS. . Embedded C/C++: Extensive exp. . Proficiency with debugging tools and techniques for embedded systems. . Exp with version control systems such as Git.
Posted 3 weeks ago
4.0 - 9.0 years
5 - 14 Lacs
Pune
Work from Office
We are seeking an experienced Embedded Automotive Software Developer to join our talented team. The ideal candidate will be proficient in developing the software for automotive embedded systems, with expertise in C, C++, CAN, UDS, Bootloader, AUTOSAR, Static Analysis, debugging skills and Unit Testing. This role offers an exciting opportunity to contribute to the development of cutting-edge automotive technologies and ensure the highest levels of quality and performance. Must Have: Proficient in Programming on: C , C++, Qt / QNX, Multithreading Requirement Analysis (SwRS) & Design skills (HLD, LLD) Protocols: I2C, SPI, UART, CAN, CAN-FD, Ethernet, LIN, UDS Concepts: Fault Diagnostics , Bootloader , AUTOSAR, RTOS. Process: V-Model and Agile/scrum Knowledge in wireless communications: BLE, RF/Radar, Wi-fi etc., Hands on experience on ECUs : both Digital Cluster & BCM Good to have: Python ISO 26262 Functional Safety ISO21434 Cybersecurity ECUs: IVI/Infotainment or any other ECU Design, develop, and test embedded software for automotive control systems, including ECUs (Electronic Control Units) and in-vehicle networks. Hands on experience on HIGH-speed processors like QUALCOMM, Qt / QNX and C++ programming etc., Hands on experience on Cluster and BCM Develop Software requirement specifications, HLD & LLD and perform peer reviews. Capable to work on tools like IBM DOORS, Rhapsody, etc. Develop the embedded C code based on the designs. Integrate and perform code review for the SW modules. Perform Static analysis and Unit testing and adhere to standard coding practices. Implement and integrate CAN (Controller Area Network) stack. Communication protocols and troubleshoot network-related issues. Develop and maintain Bootloader software for embedded systems to ensure reliable and secure firmware updates. Implement and debug UDS (Unified Diagnostic Services) protocols for diagnostics and troubleshooting. Apply ASPICE (Automotive SPICE) standards to ensure software development processes meet quality and safety requirements. Contribute to the development and integration of software in an AUTOSAR (Automotive Open System Architecture) compliant environment Adhere to Cyber security stack is an added advantage Positive attitude & analytical thinking. Strategic Thinking with creativity and systems awareness. Strong problem solving and solution-oriented approach Emotional connect, willing to take ownership, accountability & drive for results. Communicative and a strong team player
Posted 3 weeks ago
4.0 - 9.0 years
17 - 32 Lacs
Pune, Bengaluru, Belgaum
Work from Office
Job Role: Linux Device Driver Developer Experience: 4 to 8 Years Location: Belagavi | Bangalore | Pune Key Responsibilities: Develop and maintain Linux or bare-metal device drivers Work with hardware interfaces: SPI, I2C, UART, Timers, ADC, Interrupts Collaborate with hardware and embedded teams for driver integration Troubleshoot and optimize low-level system performance Support board bring-up and hardware validation Key Skills: Proficient in C programming for embedded systems Experience with firmware and device driver development Hands-on with peripheral interfaces and microcontroller hardware
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
You are an experienced Embedded Software Engineer with expertise in CAPL, Embedded C, and advanced debugging techniques. Your primary responsibilities will include developing and testing embedded software, performing Software Qualification Testing or Software Integration Testing, and troubleshooting software issues. Collaboration with cross-functional teams is essential to ensure that quality and performance standards are consistently met. Key Skills required for this role include proficiency in CAPL scripting for testing and automation, strong Embedded C programming skills, expertise in debugging techniques for embedded systems, and prior experience in Software Qualification Testing or Software Integration Testing (excluding Unit testing). The ideal candidate will hold a Bachelor's degree in Electronics, Computer Science, or a related field, along with a minimum of 4 years of experience in embedded software development and testing. The job is Full-time and Permanent, offering benefits such as a flexible schedule, health insurance, leave encashment, life insurance, and Provident Fund. The work schedule is Monday to Friday with rotational shifts, and additional bonuses may be provided based on performance. The preferred mode of communication is in person, and interested candidates can reach out to the employer at +91 7876212244 for further details or inquiries. Please note that manual testing experience of at least 1 year, and a total work experience of 1 year are preferred qualifications for this position.,
Posted 3 weeks ago
3.0 - 5.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: Google Cloud DevOps. Experience:3-5 Years.
Posted 3 weeks ago
4.0 - 7.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Software Engineer- C Programming,Networking platform development, Embedded- 4-8 Meet the Team The Enterprise Switching organization delivers top-tier products, with the Catalyst Cat9000 series leading in core, aggregation, and access switching for security, IoT, and Cloud. These switches are critical for SD-Access, Cisco's intent-based networking architecture, offering the bandwidth, speed, and scale needed for hybrid work environments. They improve security with PoE power and AI/ML for zero-trust security and provide outstanding network experiences both on-premises and in the cloud through Cisco DNA Center or the Meraki Dashboard. The new Catalyst 9000X models offer flexible operations and secure, high-speed performance. Our team is world-class for crafting industry-leading products that have dominated the enterprise market for decades through innovation. Your Impact Looking forward to getting an exciting start to your career? You will bring your outstanding talents to the group that works on Cisco's Switching technology, which large enterprises now consider to be the Networking Equipment of choice for critically important networks. In your role as a Software Engineer, you will develop and integrate products that are deployed by some of the leading Enterprises in the world. You will work with a BU-wide vibrant technical community, learning from experts and translating this learning into exciting opportunities for personal growth. You will work on networking equipment that forms a crucial backbone of many offices, hospitals, educational and financial institutions. You will learn about pioneering technologies and platforms while developing software for these equipments. Experience the exhilaration of taking a product through development and integration. Minimum Qualifications Good understanding of distributed/centralized hardware architectures of routers/switches. Experience in working with embedded platforms, various operating systems viz Linux, VxWorks , RTOS internals. Have worked on various Device drivers viz PCIE/I2C/eMMC/SDHC/MDIO/USBs and have worked on Storage devices NAND/NOR with exposure to file system internals. Exposure to system infrastructure - Building and bringing up next generation sophisticated Switches. Experience - 4 to 8 years Bachelors degree or equivalent experience in CS/EE/EC or technical equivalent. Preferred Qualifications : Bachelors degree in computer science or related field (MS or equivalent preferred).
Posted 3 weeks ago
10.0 - 14.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Delivery Management. Experience:>10 YEARS.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Pune
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.
Posted 3 weeks ago
7.0 - 12.0 years
25 - 35 Lacs
Bengaluru
Work from Office
Roles and Responsibilities (Firmware developer Control system) We are looking for a control firmware engineer with 8 to 12 years of experience in embedded power control firmware development with expertise in Control Engineering and Power Electronics, for the application of Grid-tied Solar Inverter, UPS (Online, Line interactive and backups) and Li-ion based Storage solutions. Required Skills & Experience 7+ years proven experience developing Power Electronics products Architecting embedded control strategy, formulating specifications and implementation control firmware for PFC, Chargers, DC/DC, and inverter . Board bring up experience, Device driver development for CAN, I2C, SPI etc. Participating and leading the specification, design reviews and executing unit tests. Proves design concepts through a combination of computer simulation and physical laboratory implementation/testing. Knowledge in Control system design/ Modeling/simulation in MATLAB / Simulink or other similar tools Writing lean code for real time interrupt driven applications. Proficient in understanding the schematics and debugging hardware issues. Experience in developing digital control systems for Power inverters/Converters. Develops automated test cases for Hardware-In-Loop modeling/Testing. Knowledge on charger profile – VRLA, Li-Ion. Develops engineering models and test plans to verify electrical, environmental, and functional compliance of the design to its specification Remains abreast of the latest technology in Digital control/Controllers. Programming experience in C and C++ for 32-bit controllers/DSPs. Debugging skills, RCA, SDLC. Code version control: GIT, SVN. Should have capability to handle project and guide team. Good interpersonal communication skills and experience in working with global teams. Preferable Skills: Programming experience in RTOS environments like UC OS-II or other platforms. Knowledge in Python scripting language. Understanding on Safety regulatory requirements in power converters. Experience is FPGA programming and Simulation techniques. Knowledge in JAMA, Confluence. Role & responsibilities Preferred candidate profile
Posted 3 weeks ago
3.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Experience in Architecture & software programming UI Framework, Application Design, Implementation & testing reusable software components for embedded platforms. Experience in UI implementation. Development of UI modules withQt/QML. Experience in C/C++ programmingwithEmbedded Linuxknowledge. Experience with version control (Git), Cmake, Unit Testing and CI/CD. Enable high responsiveness between UI specification/style guide development/changes and UI module delivery. Ensure timely delivery of tasks according to product back log Ensure good quality of delivery Experience in infotainment display / instrument cluster projects is a plus Experience in agile software development process (SCRUM/KANBAN) Ability to lead a team. Excellent communication and team work skills. Experience in C/C++programming. Good hands on experience and knowledge inGUI development with Qt/QML. Primary Skill Experience in C/C++programming. Good hands on experience and knowledge inGUI development with Qt/QML.
Posted 3 weeks ago
4.0 - 7.0 years
8 - 12 Lacs
Kolkata
Work from Office
MC Delivery Professional is playing a key role in the delivery of creative, brandcompliant, and costeffective solutionsdeliverables and as such proactively supporting MC teams across the company. Shehe oversees the communication and connection across various teams and relevant stakeholders. Is an advocate of best practices and innovation. - Grade Specific Strong team player Works cooperatively with in support of others to achieve team goalsOperates under close supervision and applies precisely defined actionscompetenciesHas drive for MC projects Skills (competencies)
Posted 3 weeks ago
8.0 - 10.0 years
14 - 19 Lacs
Pune
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: AIOPS Splunk Observability. Experience:8-10 Years.
Posted 3 weeks ago
8.0 - 10.0 years
14 - 19 Lacs
Chennai
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Java-J2EE. Experience:8-10 Years.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
Chitradurga
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.
Posted 3 weeks ago
7.0 - 10.0 years
15 - 19 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Project description Client develops ADAS/AD stack to be used in the latest ADAS/AD products by Joynext / Vinfast. Responsibilities Introduce and support ASPICE processes on the project. Definition and Creation of Quality Work products as per ASPICE level 2 Implementation of Process (Hands on experience) in the project This includes for all Project management , Support process of ASPICE Support the engineering team in implementation of process in the project Implementation of SUP.1 process area (that would implicitly cover support in all areas). Skills Must have ASPICE Provisional Assessor, Configuration management, Change Management, ADAS / AD knowledge highly desirable Nice to have Experience in ADAS / AD projects ISO 26262
Posted 3 weeks ago
7.0 - 12.0 years
22 - 27 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Project description We are working on a cutting-edge In-Vehicle Platform (IVP) project for a major automotive OEM. The project focuses on delivering a modular software platform supporting next-generation automotive functions such as digital cockpit, connected services, and ADAS. Our Team: The project is driven by an international team of solution architects, developers, and integration engineers located across Europe and Asia. Technologies Used: Embedded Linux, QNX Hypervisor technologies AUTOSAR Adaptive / Classic Yocto, C++, Python, CAN, SOME/IP CI/CD (Jenkins, Git, Docker) Opportunities: Collaboration with international OEMs Exposure to SDV (Software Defined Vehicle) architecture Potential for long-term engagement and career growth in automotive software Responsibilities Define and maintain end-to-end solution architecture for IVP-related components Act as a technical interface between internal teams and the customer Ensure alignment with customer requirements and project constraints Support engineering teams during implementation and integration Lead technical discussions and contribute to solution design documentation Ensure scalability, modularity, and reusability of the proposed solution Collaborate with PM and other stakeholders to ensure successful delivery Skills Must have Proven experience as a Solution Architect or System Engineer in embedded automotive projects Strong knowledge of Linux r QNX-based platforms Familiarity with automotive protocols such as CAN, SOME/IP, UDS Understanding of ECU integration and domain-based vehicle architectures Experience with C/C++ or Python Excellent communication skills in English (B2+) Japanese knowledge Nice to have Experience with AUTOSAR Adaptive or Classic platforms Familiarity with Yocto build system and CI/CD pipelines Background in SDV, domain controller or zonal architecture design Experience in working directly with OEMs Knowledge of cyber-security concepts in the automotive domain
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Noida
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.
Posted 3 weeks ago
8.0 - 10.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Cloud App Dev Consulting. Experience:8-10 Years.
Posted 3 weeks ago
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