1882 Embedded C Jobs - Page 11

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues.

Notice period : Immedidate to 15 Days We are seeking a highly motivated and experienced Tech Lead to join our embedded systems team. As a Tech Lead, you will be responsible for leading the development of robust and efficient embedded software solutions, primarily using Embedded C++ and Linux. You will leverage your expertise in Yocto Linux, firmware development, and hardware-oriented software to drive innovation and deliver high-quality products. You will play a crucial role in mentoring junior engineers, contributing to architectural decisions, and ensuring the successful execution of projects. Responsibilities : Technical Leadership : - Lead the design, development, and implementation of embedded software solutions using Embedded C++ and Linux. - Provide technical guidance and mentorship to junior engineers. - Drive architectural decisions and ensure adherence to best practices. - Conduct code reviews and ensure code quality. Embedded Linux Development : - Develop and maintain Embedded Yocto Linux distributions. - Develop Linux middleware and applications using C++. - Configure and manage Linux systems for embedded devices. - Utilize CMake and Git for version control and build processes. Firmware Development : - Develop and maintain firmware for embedded systems. - Integrate software with hardware components. - Perform system-level testing and debugging. Hardware-Oriented Software Development (Good to Have) : - Develop software for Xilinx and IMX.8 platforms. - Work closely with hardware engineers to integrate software and hardware. Computer Vision (Good to Have) : - Develop solutions in the field of computer vision for camera-based assistance systems. - Implement algorithms for image processing and object detection. Debugging and Troubleshooting : - Diagnose and resolve complex software and hardware issues on Embedded Linux platforms. - Utilize debugging tools and techniques to identify and fix bugs. Project Management : - Contribute to project planning and execution. - Ensure projects are delivered on time and within budget. - Communicate effectively with stakeholders. Required Skills and Experience : - Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field. - Proven experience as a software engineer in embedded systems development. - Strong proficiency in Embedded C and C++. - Solid understanding of object-oriented programming principles. - Extensive experience with Embedded Yocto Linux and firmware development. - Experience with Linux system programming and application development using C++. - Proficiency in using CMake and Git for version control and build processes. - Excellent debugging and troubleshooting skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. Good to Have Skills and Experience : - Experience with hardware-oriented software development, particularly for Xilinx and IMX.8 platforms. - Experience in developing computer vision solutions for camera-based assistance systems. - Experience in Linux middleware and application development. - Advanced debugging skills on Embedded Linux.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do: 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Telecom Switching Routing NE Layer2 SW Experience : 10 YEARS.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do: 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Python Application Programming Experience : 8-10 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do: 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Performance Testing Experience : 8-10 Years.

Key Responsibilities: Work closely with Business Unit head in defining strategy for the BU Responsible & accountable for engineering execution and deliveries for customer projects across globe Work proactively with different stake holders in the organization for successful execution and project reporting Work proactively with HR team for hiring talented and capable engineers to fulfil the business needs Mentor the teams growth & create a conducive environment in the BU for their success Support sales team in customer facing activities, proposal preparation to win business. Key Skills: Bachelors in Electronics Engineering is a minimum requirement Masters in Electronics or Computer Science Engineering is an added advantage 4 years of Industry experience in the industry Automotive domine experience is added advantage . Must key skills-Linux device drivers , BSP Must. Languages: Embedded C with Data Structures Operating System: Linux / Android / RTOS Experience in BSP development activities for Linux & Android based embedded devices Experience in embedded development, Linux device driver development, integration, board bring-up activities such as programming, debugging, troubleshooting and functionality testing Working Knowledge in I2C, SPI, UART, USB, SDIO, Audio and Video, Ethernet, PCIe interfaces Working Knowledge in Yocto, kernel, board bring up, porting

Position: Sr System Developer -Linux Job Location : Pune work from office, 5days a week Full time company payroll job with IT product based company Qualification: Degree in Computer science, E&TC, Electronics, Instrumentation, Industrial Automation. Experience = 8+ years of experience as an embedded software developer on Linux for devices drivers and BSPs and 3+ years as an embedded software developer on baremetal, RTOS, Linux Profile required with skills like linux, kernel, yocto ( an open-source - developers to create custom Linux-based systems for embedded and IoT device ) Main Key Areas: 1. Preparing requirement specifications for Linux based system components 2. Development / Maintenance of Linux components 3. System components for kernel, boot-loader, yocto, internal control and communication, system maintenance and system administration 4. Integration of components and ensuring inter-compatibility Linux based cross-platform embedded software development 5. Porting and adapting the bootloader, Linux kernel and kernel components to new target hardware platforms 6. Preparing BSPs for new hardware platforms 7. Participate in board bring-up tasks

Candidate should good in python , Embedded experience is mandatory. Should good in experience on the projects which are updated in resume. Job Responsibilities : - Board bring-up activities for Software components like bootloader, platform managers, Linux Kernel, Linux drivers, Baremetal drivers and application for ARM based boards and emulation platforms, Proto-typing platforms - Develops and executes test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. - Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. - Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework - Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. Essential Skills : - Working experience in verification and testing of Embedded System software or firmware etc. - Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. - Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes - Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. - Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. - Define, Design and Develop manual/Automation test cases for Embedded system projects - Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl - Experience in GIT environment and Test Automation framework Pytest, Jenkins etc. - Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc. Qualifications : Education Requirements : B.E/B.Tech or M.E/M.Tech in Electronics & Communications or Computer Science

Experience - 12+ years Expert level understanding and knowledge with extensive hands-on work experience. Embedded concepts at SW as well HW levels. High level language. Embedded C (must have) Structured, modularized development and testing at all levels for different embedded software components like - RTOS knowledge (eCos, Threadx), memory, etc. Knowledge on communication drivers and protocols e.g. RS232, RS485, I2C, SPI etc. MCU architectures. Preferably - Renesas (RX, V850, RL78). Excellent experience in Designing embedded software Embedded environment - IAR Architecture, high/low level design and coding in C. Experience with variable frequency drives/variable speed drives/inverters is required Test principles, test driven development, test automation and writing test cases. Different CPU and architectures. Emulators, OCD and other tools. Debugging and testing (Peripherals, schematic reading, oscilloscope, Multi-meter etc). Knowledge of scripting languages like Python Microsoft Visual Studio. Documentation. User level understanding and knowledge with hands on work experience. SW testing tools at unit level. Preferably CPPUnit. Any continuous integration tool. Preferably – Jenkins. Any version control tool. Preferably – GIT General Skills: Working in agile teams and is self -organized Individual contributor as well a good team player in a multi-culture environment. Is able to understand technical problems and make them simple to implement Is able to focus on possibilities instead of seeing the limitations present Achieving Personal Work Goals and Objectives Strong attitude towards Quality and Process. Open to share knowledge and contribute proactively. Ability to Listen actively and understand requirements accurately, with good oral, written and presentation skills in English

Minimum of 8 yrs of experience in QAD Development/Migration/Support Hands on experience debug reported issue and provide resolution with fix to business users Experience in Distribution, Manufacturing and Finance Module and good understanding of EDI ecommerce, EAM module, Fixed Asset, MSW Strong understanding of business process in Supply chain and Manufacturing Exposure to Mfg/Pro 9, eB2.1, QAD 2008 SE, QAD 2012 EE, QAD 2015 EE and QAD Adaptive and Qxtend Good Technical knowledge of Progress 4GL, QAD reporting framework, RF Eagle and Stream Serve Good understanding of inbound & outbound XML file processing, knowledge EDI configuration Must be QAD cloud certified Effective On Boarding (EOB), Sales in Adaptive UX, Purchasing in Adaptive UX, Enterprise platform Developer - Certifications Handle complex QAD application related issues from customer, partners and business users to provide resolution on time

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Fullstack Java Enterprise. Experience: 8-10 Years.

KPMG India is looking for Senior - Java Backend Senior - Java Backend to join our dynamic team and embark on a rewarding career journey Participate in the entire application lifecycle, focusing on coding and debugging Write clean code to develop functional web applications Troubleshoot and debug applications Perform UI tests to optimize performance Manage cutting-edge technologies to improve legacy applications Collaborate with Front-end developers to integrate user-facing elements with server side logic Gather and address technical and design requirements Provide training and support to internal teams Build reusable code and libraries for future use Liaise with developers, designers and system administrators to identify new features Follow emerging technologie

Almabase is looking for Sales Development Representative - UK market to join our dynamic team and embark on a rewarding career journeyWe are seeking a motivated and results-driven Sales Development Representative (SDR) to join our sales team. As an SDR, you will be responsible for generating and qualifying leads, prospecting potential customers, and scheduling meetings for the sales team. Your role will be crucial in driving sales growth and expanding our customer base.Responsibilities:Identify and research potential leads and prospects through various channels, including online research, cold calling, email campaigns, and social media.Qualify leads by assessing their needs, budget, timeline, and purchasing authority.Conduct outbound prospecting activities to reach out to potential customers and introduce them to our products or services.Engage with leads and prospects through phone calls, emails, and other communication channels to understand their requirements and educate them about the value proposition of our offerings.Maintain accurate and up-to-date records of lead information, interactions, and progress in the CRM system.Collaborate with the sales team to develop and refine lead generation strategies, messaging, and outreach techniques.Schedule meetings and product demonstrations for the sales team with qualified leads and prospects.Provide timely and detailed feedback to the sales team regarding customer needs, objections, and market trends.Stay updated on industry trends, competitive landscape, and product knowledge to effectively communicate our value proposition to prospects.Meet or exceed monthly and quarterly targets for lead generation and qualified meetings.

5+ years of experience in Embedded Domain Good exposure to HMI Development Excellent exposure to embedded UI framework- emWin/LVGL/TouchGFX Structured, modularized development and testing at all levels for different embedded software components like - RTOS knowledge (eCos, Threadx), memory, etc. Knowledge on communication drivers and protocols e.g. RS232, RS485, I2C, SPI etc. MCU architectures. Preferably - Renesas (RX, V850, RL78). Embedded environment - IAR Architecture, high/low level design and coding in C. Test principles, test driven development, test automation and writing test cases. Emulators, OCD and other tools. Debugging and testing (Peripherals, schematic reading, oscilloscope, Multi-meter etc). Knowledge of scripting languages like Python Microsoft Visual Studio. Documentation.

JOB DESCRIPTION IoT Engineer Who are we Syook is an established startup headquartered in Bengaluru, working in the B2B space We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you! Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than comparable technologies The resultQuick RoI and Improved Operational Performance Its Industry 4.0, ready for deployment! Role overview First and foremost, were looking for people who are excited about what were doing -you dont need to know everything about IoT, but should be excited to learn Were building in an entirely new space, so youll be able to use creativity to help us solve problems and delight our customers IoT Engineers play an important part in our companys product development process, and in ensuring that the platform delivers maximum value from different types of IoT hardware As the name goes, you should be fussed about IoT hardware out in the market, and more importantly be able to quickly onboard new IoT hardware and validate them for the customer use cases Being an IoT Engineer, you will work closely with the Product and Engineering Team, and youll have the chance to make a difference to the platform Most of your day will be dedicated to firmware design & development, research & coordinating with the product and engineering team You should have the foresight to build a robust hardware portfolio that will ensure increased adoption of the Product, ease of use & result in customer delight You will see yourself progress and grade up to successive positions sooner than you would expect If youre passionate about hardware and are constantly thinking of What new things can be done with hardware?, and have an amazing knack for making things work, wed love to meet you Why you might be excited about us Were working to solve a massive global problem and help organizations be more competitive We love solving problems using technology and are bridging a massive gap in the operations excellence domain Were small, so youll be able to contribute efficiently and without bureaucracy Youll quickly have responsibility over big areas of our product Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too Youll be able to work independently and set your own schedule We dont micromanage and will help you do great work We trust our people and believe that each person here puts their best foot forward Well mold your role to shape a career youre excited about We care a ton about your satisfaction and job happiness, and will help prep you for whatever youre looking for in the future We work hard and also highly value balanced work/life We care about family and your own personal development, and dont expect for you to be always engaged with work There will be plenty of opportunities for you to further your career and lead your team as we grow Why you might not be excited about us Were growing (:50 people in the company now), so if you like more established companies, its not (yet) the right time Youll help build our companys culture Since were a growing startup, projects and priorities may shift continuously and you must be comfortable with that Our customers love us, and theres a lot we can improve Its a great place to be, but there may be some jank here and there (Nothing too scary! Show more Show less

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do : Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps Experience : 5-8 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps Experience : 3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk Experience : 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.