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International voice process, US Shift, experience required Creative Hands HR

0 - 5 years

2 - 4 Lacs

Chennai, Bengaluru, Hyderabad

Work from Office

Hiring for- Hyderabad, Chennai, Bengaluru - Work from office-Walk-in Interview International Voice Process Min 6-12 months Experience required Salary Max up to Hyderabad- 4.4 lpa Bengaluru- 3.5 lpa Night shifts, 5 days working,2 days off Qualifications- Graduate / Undergraduate both can apply Both way cabs provided Immediate joining is required Please call Devika 9514266618 for more info We are hiring for customer care for US shift for US voice process Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- • Listen to customers concerns, issues and questions. • Resolve customers concerns and answer customers questions to your best ability. • Maintain a positive attitude and calmly respond to customers complaints. • Open new customer accounts • Refer issues and questions to managers if necessary Immediate joining is required or short notice is required Please call Devika 9514266618 for more info Thanks, Devika 9514266618

Posted 3 months ago

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Customer Experience Agent, Voice Process Shinewell Consultants

0 - 1 years

3 - 3 Lacs

Bengaluru

Work from Office

Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities : Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK. Be a product expert, assisting new and existing professionals with queries related to our offerings. Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. Handle unresolved questions and escalate issues when necessary. Identify and execute sales opportunities where applicable. Ensure all Customer Success KPIs are consistently met. Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). Maintain high levels of service delivery and customer satisfaction. Required Skills : Strong proficiency in spoken and written English, with a clear and confident communication style. Minimum of 1 year experience in handling international customers. Excellent problem-solving and selling skills. Proficient in using laptops/computers with above-average typing speed. Exceptional attention to detail and organizational skills. Highly driven and motivated with a strong work ethic. Eagerness to learn and grow within the company. Self-starter with the ability to work independently and as part of a team.

Posted 3 months ago

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