0.0 years

0 Lacs

india

On-site

Microsoft's Commerce + Ecosystems (C+E) organization empowers all Microsoft businesses and third parties to bring their products and services to market across all channels and clouds. Within C+E, the Platform Data and Experiences (PDX) team s mission is to produc e accurate , reliable, and efficient records of charge, empower customers and partners through insights and analytics, and elevat e critical commerce functions through code, data, models, insights, and email platforms. Join the team behind Microsoft's Email Orchestrator service-an essential platform powering scalable, reliable, and intelligent email workflows across hundreds of critical Microsoft services. Microsoft Email Orchestrat...

Posted 3 weeks ago

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Customer Experience Team Leader bp

6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation including Voice, Email, Chat, Chatbot & Social channels of support in the Americas. You are responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve customer experience, and maintaining positive relationships with internal and external business partners. It is critical for you to have a keen eye for detail and drive continuous improvement using actionable insights from day-to-day operations. Your key accountabilities includ...

Posted 3 months ago

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