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0.0 years
0 Lacs
delhi, india
On-site
About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chatdiagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentati...
Posted 1 week ago
2.0 - 6.0 years
4 - 7 Lacs
gurugram
Work from Office
Preferred immediate Joiner Role & responsibilities 1. First mile Operations 2. Last Mile Operations 3. Ticketing Management 4. Email Ticketing 5. Escalations Management 6. Dispute Management 7. Handling Courier Preferred candidate profile Good knowledge Excel Courier management Any Graduate
Posted 1 week ago
0.0 years
0 Lacs
delhi, india
On-site
About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chatdiagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentati...
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
navi mumbai, maharashtra
On-site
Job Description: You will be based at Airoli with a salary of 18000/- Inhand. The ideal candidate should have at least 6 months of experience in handling mail communications. Strong communication skills are a must to excel in this role. Previous experience in email ticketing, particularly in handling escalation emails, is required for this position.,
Posted 2 months ago
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