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0.0 - 1.0 years

2 - 6 Lacs

Mumbai, Delhi / NCR, Bengaluru

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Communicating with clients via phone calls, emails - Identifying and resolving client queries Maintaining a detailed and accurate record of all client details and communications - Ensuring to respond to client queries in a professional and timely manner - Providing clients with relevant information on the products and services offered by the company - Identifying and making promotional/marketing offers to potential clients - Achieving the monthly/yearly targets - Performing on-site visits (optional) Location- Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

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0.0 - 2.0 years

0 - 2 Lacs

Mumbai, Navi Mumbai

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Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets (e.g., resolving 2050 cases/day) Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office – Airoli, Navi Mumbai Shift Timing: 9-hour rotational shifts between 7:00 AM – 1:30 AM Work Days: 5 days working with 2 rotational week offs Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX – min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Perks & Benefits: Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities

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0.0 - 3.0 years

2 - 5 Lacs

Mumbai

Remote

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Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.

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0.0 - 1.0 years

3 - 5 Lacs

Mumbai

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For the role of Email blended process with international clients. Below are the requirements for the candidates: - Minimum 1 year of Experience in international calling background. - Good email etiquette. - Good English command. - Should be okay with rotational shifts. - Male Candidates only.

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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- Process: Zee5 - Email, Chat and Voice - Min HSC or Graduate candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 20k - Only male candidate is preffred - 1 Rotational Week off Required Candidate profile Qualification: HSC pass Location: Malad West, Mumbai 400064 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) *HR Rohan:- 8177871758* Perks and benefits Compititive salary with Lucrative Incentives

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0.0 - 4.0 years

2 - 4 Lacs

Mohali, Chandigarh, Zirakpur

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Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5 days working with cab services Contact- HR VANSH 9084770036 Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview Perks and benefits 5 days working GREAT Incentives Cab Facility

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1.0 - 6.0 years

3 Lacs

Bengaluru

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Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Candidates with 12th and above can apply. Should have excellent communication skills. Should be very good in English comprehension. Must have minimum 6 months of experience in Email Support. Job Details: Work From Office. Face to Face. Immediate joiners preferable. Rotational Shifts. (Day rotational shifts for female candidates) 6 days working, 1 days rotational off. 25000 CTC and 20000 Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Rajni - 7019453151 Bring your resume while coming and meet HR Rajni for interview

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1.0 - 6.0 years

1 - 5 Lacs

Noida

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We are looking for customer delight experts for our contact center. Job Description: 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply

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0.0 - 1.0 years

1 - 2 Lacs

Bengaluru

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Employment type : Permanent Job type : Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus)

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1.0 - 4.0 years

1 - 5 Lacs

Mumbai

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Roles and Responsibilities:- - Handle customer inquiries and provide accurate and timely responses via phone, email, or chat. - Resolve customer complaints and issues professionally and efficiently. - Collaborate with other departments to ensure prompt resolution of customer concerns. - Maintain a high level of product knowledge to effectively address customer inquiries. - Identify and implement process improvements to enhance the overall customer experience. - Monitor customer satisfaction levels and implement strategies to improve customer retention. - Train and mentor junior customer service representatives to ensure consistent service delivery. - Prepare and analyze customer service reports to identify trends and areas for improvement. - Assist in the development and implementation of customer service policies and procedures. - Stay updated on industry trends and best practices to provide exceptional customer service. Qualifications :- - Bachelor's degree in Business Administration or a related field. - Minimum of 1 year of experience in a customer service role, preferably in a supervisory capacity. - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to work well under pressure and meet tight deadlines. - Proficient in using customer service software and Microsoft Office Suite. - Exceptional interpersonal skills and the ability to build rapport with customers. - Detail-oriented with excellent organizational skills. - Ability to work independently and as part of a team. - Flexibility to work in shifts, including weekends and holidays, if required. Soft Skills:- - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to handle multiple tasks simultaneously while maintaining attention to detail. - Customer-focused mindset with a genuine passion for delivering exceptional service. - Proficient in using customer service software, CRM systems, and Microsoft Office Suite. - Ability to work in a fast-paced environment and adapt to changing priorities. - Empathy and patience when dealing with frustrated or upset customers. Technical Skills:- - Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records. - Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns. - Strong email management skills, including drafting professional and concise emails, organizing and prioritizing incoming emails, and responding promptly, are essential for efficient communication with customers and colleagues.

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0.0 years

3 - 5 Lacs

Noida, Jaipur, Delhi / NCR

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Hiring for customer support, Tech support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 45K CTC Qualification: UG/PG/Fresher can Apply shift: Rotational (Day/Night) Age limit: 35 years Jaipur/Noida

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1.0 - 4.0 years

3 - 6 Lacs

Bengaluru

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We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Job Location: Bangalore- Work From Office Pick and Drop @ door for Candidates in Bangalore Weekly 5 days working Responsibilities - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients Requirements and skills - Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (eg. Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - BS degree in Information Technology, Computer Science or relevant field - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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1.0 - 4.0 years

2 - 4 Lacs

Bengaluru

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HI Warm Greetings, Hiring: Banking Process Non-Voice (Day Shift) To Book your slots Contact - DIVYA - 9513900439 rivera.divya@gmail.com (Whatsapp thif the number cv is busy) Location: Bengaluru, Karnataka Position Type: Full-Time Work Schedule: 6 days a week Shift Timing: Day Shift Experience Required: Minimum 1 year in customer support Education: Graduation (Any Stream) Role Overview We are seeking dedicated professionals to join our Banking Non-Voice Process team. In this role, you will assist customers with their banking-related inquiries through written communication channels. Key Responsibilities Respond to customer queries related to: Account information Debit/Credit card issues Loan inquiries and interest rates Provide accurate and timely information to customers via chat and email. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues. Candidate Requirements Bachelor's degree in any discipline. Minimum of 1 year experience in customer support. Excellent written communication skills in English. Strong logical reasoning and problem-solving abilities. Proficiency in using computers and familiarity with banking terminologies. Perks & Benefits Fixed day shift Opportunity to work with a leading banking institution. Professional growth and development opportunities. Supportive work environment.

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1.0 - 5.0 years

4 - 6 Lacs

Gurugram

Remote

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Customer Support Executive International Voice Process (UK/US or Australian Shift) 6 Days Working | Payroll: Weavings Manpower Solutions Work Location: Work from Office / Work from Home Shift Timing: Rotational Shifts (Aligned to UK/US or Australian Time Zones) Employment Type: Full-Time (On the payroll of our payroll partner Weavings Manpower Solutions ) Experience Required: 13 Years Job Description We are hiring Customer Support Executives for our International Voice Process team handling Australian customers. This role involves voice and email communication to resolve customer queries related to hotel/home bookings, cancellations, and support needs. Key Responsibilities Manage inbound and outbound voice calls. Provide accurate, step-by-step assistance and resolve queries. Draft grammatically correct and clear emails to address customer concerns. Log customer interactions in the system accurately and timely. Escalate unresolved issues to the appropriate team while ensuring customer satisfaction. Work in a fast-paced, target-driven environment. Be available for rotational shifts as required by the process. Requirements Excellent English communication skills (spoken and written). Prior experience in international voice processes (preferably UK/US or Australian based). Calm, patient, and empathetic approach during customer handling. Good problem-solving skills and detail orientation. Must have a personal laptop to work with. Basic computer knowledge, MS Office, and email handling skills. Comfortable with rotational shifts and high call volumes. Education & Experience Graduate in any discipline (mandatory). 1–3 years of experience in voice-based international customer support. CRM/email platform knowledge is a plus. What We Offer Competitive salary with performance incentives. Training and career growth opportunities. Global work culture and team support. Structured onboarding and support process. How to Apply Interested candidates can share their resume and details in the following format to: adarsh.anand@oyorooms.com Name – CV – (Attach) Current Location – Work Experience – Current CTC – Notice Period – Salary Expectations – Own Laptop – Yes/No Willing to Work in Rotational Shifts – Yes/No

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0.0 years

0 - 2 Lacs

Bengaluru

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Greeting rom Trigent !! Share CV :sanovar_f@trigent.com Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration) Interested candidates can contact to HR Sanovar -9686298179 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 9686298179 sanovar_f@trigent.com

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1.0 - 5.0 years

2 - 4 Lacs

Bengaluru

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Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining walk In Interview Call : HR Divyanshi@ 9972832623 (Call or whatsapp ) NO CHARGES APPLIED

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1.0 - 3.0 years

0 - 3 Lacs

Hyderabad

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Hiring For Sutherland! Role & responsibilities Currently we are hiring for International Non Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits You'll develop your emotional intelligence .you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * EXPERIENCED CAN APPLY *GRADUATES/UNDER GRADUATES /POST GRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Contact no: 7416270242 Name: Hajera.

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0.0 - 5.0 years

1 - 4 Lacs

Guwahati, Siliguri, Jamshedpur

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We are Hiring Chat Process Executive (Fresher & Experience - Undergraduate) Interview Venue- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please) Location: Kolkata Job Type: Full-time Job Description: HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment. Responsibilities: Chat Communication: Engage with customers through chat platforms professionally and courteously. Respond to customer inquiries, provide product information, and address concerns promptly and effectively. Excellent Communication Skills: Demonstrate exceptional communication skills in English, both written and verbal. Ensure clarity, empathy, and accuracy in all written communication with customers. Product Knowledge: Acquire and maintain a thorough understanding of [Company Name]'s products and services. Stay updated on product features, specifications, and promotions to provide accurate information to customers. Problem Resolution: Identify and resolve customer issues and concerns promptly. Escalate complex issues to the appropriate department for timely resolution. Team Collaboration: Work collaboratively with team members to achieve common goals. Participate in training sessions and team meetings to enhance skills and product knowledge. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Follow company guidelines for documentation and data entry. Adherence to Policies: Adhere to company policies and procedures while ensuring compliance with industry standards. Uphold confidentiality and security measures related to customer information. Requirements: Education: Undergraduate/Graduate/Post Graduate (any stream) Communication Skills: Excellent written and verbal communication skills in English. Computer Proficiency: Basic knowledge of computer systems and proficiency in using chat platforms. Customer Focus: Strong customer service orientation and the ability to handle customer inquiries with tact and professionalism. Adaptability: Ability to adapt to a fast-paced work environment and handle multiple tasks simultaneously. Team Player: Willingness to collaborate with team members and contribute to a positive work atmosphere. HBR is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Company Address:- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please)

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0.0 - 5.0 years

1 - 4 Lacs

Kharagpur, Bhubaneswar, Durgapur

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We are Hiring Chat Process Executive (Fresher & Experience - Undergraduate) Interview Venue- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please) Location: Kolkata Job Type: Full-time Job Description: HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment. Responsibilities: Chat Communication: Engage with customers through chat platforms professionally and courteously. Respond to customer inquiries, provide product information, and address concerns promptly and effectively. Excellent Communication Skills: Demonstrate exceptional communication skills in English, both written and verbal. Ensure clarity, empathy, and accuracy in all written communication with customers. Product Knowledge: Acquire and maintain a thorough understanding of [Company Name]'s products and services. Stay updated on product features, specifications, and promotions to provide accurate information to customers. Problem Resolution: Identify and resolve customer issues and concerns promptly. Escalate complex issues to the appropriate department for timely resolution. Team Collaboration: Work collaboratively with team members to achieve common goals. Participate in training sessions and team meetings to enhance skills and product knowledge. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Follow company guidelines for documentation and data entry. Adherence to Policies: Adhere to company policies and procedures while ensuring compliance with industry standards. Uphold confidentiality and security measures related to customer information. Requirements: Education: Undergraduate/Graduate/Post Graduate (any stream) Communication Skills: Excellent written and verbal communication skills in English. Computer Proficiency: Basic knowledge of computer systems and proficiency in using chat platforms. Customer Focus: Strong customer service orientation and the ability to handle customer inquiries with tact and professionalism. Adaptability: Ability to adapt to a fast-paced work environment and handle multiple tasks simultaneously. Team Player: Willingness to collaborate with team members and contribute to a positive work atmosphere. HBR is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Company Address:- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please)

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0.0 - 5.0 years

1 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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Exciting Career Opportunity with a Leading American Global Corporation! Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: 9997196123,7678572840, 8882138273 (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: 7678572840, 8882138273 (Monday to Friday 10AM- 7P) Saturday (10AM-6PM)

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Role Salary: upto 40k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp but communication should be excellent Excellent communication skills call sana 7506864285

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1.0 - 3.0 years

0 - 3 Lacs

Mangaluru, Bangalore Rural, Bengaluru

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Role & responsibilities International Premium Chat Process Excellent English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Sales (Upselling and cross selling) Preferred candidate profile Minimum 1 year of (BPO) experience Must have copies of all academic and experience (if applicable) certificates, Aadhar Card (mandatory). Excellent English Communication Excellent typing skills Comfortable for Rotational shifts

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

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Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of [your industry or product-specific knowledge Excellent communication and interpersonal skills are mandatory Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

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Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of [your industry or product-specific knowledge Excellent communication and interpersonal skills B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 5.0 years

2 - 3 Lacs

Chennai

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HIRING!!!! Alldigi tech is hiring for International Non-Voice Kindly, Walk-In directly to below address Openings :100 Interview Timings: 12Pm to 4pm (27 May 2025 to 5 June 2025) Address: https://maps.app.goo.gl/Kpzo23eE9cSwwVNT6 - Alldigi tech velachery - Near by Vijayanagar Busstand Salary: INR 2.25 LPA - INR 3.25 LPA To Meet : Litto HR Eligibility Criteria: Should have excellent written communication and should be able to comprehend properly. Should be good at typing. Good English Communication. Handling customers queries and requests for the services. Understand customer requirements and provide the best customer service experience. Graduate year 2025 can also apply Shift & Cab: Shift Timings 5:30PM to 10:30AM (Total 9:30hours fixed by the Operations) 5 days schedule with rotational night shift and 2days rotational week offs Work from Office Two-way cab is available (17km radius from office location) Food will be provided based on the shifts Roles and Responsibilities: Handling customers query and request for the services Understand customer requirement and provide the best customer service experience Corporate Address: Alldigi Tech, 46B, Velachery Rd, Nehru Nagar, Velachery, Chennai, Tamil Nadu 600042 Landmark: Next to EB office & Opposite to Prasanth hospital Near bus terminal: Velachery - Vijayanagar stop.

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