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0.0 - 5.0 years
0 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Greeting from Capita!! We are hiring for Executive - Customer Service for blended process!! Criteria: Undergraduate/Graduate with minimum 6 months of international customer support experience. Interested candidates please connect directly - HR Veronica - (Veronica.Monteiro@capita.com - 9036820938) Shifts: UK rotational with 2 rotational offs Mode: Work from Office (Vikhroli) Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience.
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Mohali, Chandigarh
Work from Office
Join us as an International Voice Process Representative! Troubleshoot US customer queries with a customer-centric, flexible, and “can-do” attitude. Deliver exceptional service and support with seamless communication. Apply now! Required Candidate profile Graduates 2025 Passout can apply Good English Communication Skills International Process 30 Max Age comfortable with Night shifts Perks and benefits Salary 3.24 LPA Quarterly Bonus- 9,000 Cabs
Posted 1 month ago
0.0 - 4.0 years
2 - 3 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Handling Customer queries over calls, email/back office work International/Domestic BPO Voice/Non voice Process Day/Night shift 5/6 day working Rotational shift including night Location- Malad, Airoli,Thane Contact/Whatsapp - HR SAMIKSHA 9068896961 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Communication skills Comfortable with rotational/night shifts Perks and benefits Virtual interview Cab facility Incentives + bonus
Posted 1 month ago
1.0 - 5.0 years
4 - 4 Lacs
Pune
Work from Office
Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs AT PUNE LOCATION NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Magarpatta Pune Process -- INTERNATIONAL Customer Support Non Voice Eligibility:- UGs/Graduates with Min 1 Year exp in int customer service Salary :- Upto Rs 4.5 LPA Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over chat and mails to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya -- 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards Divya HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #Nonvoice #bpo #customerservice #pune #international #magarpatta #cse
Posted 1 month ago
1.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Hiring for International Non Voice Process!! Customer Support Chat !! Graduates And Undergraduates Any graduates !! Minimum 6 Months of experience into BPO Job Description: We are seeking a detail-oriented and customer-focused professional for our Non-Voice Process role. In this position, you will handle customer inquiries, support requests, and issue resolution through written communication channels such as email and chat. The ideal candidate will have strong written communication skills, the ability to manage multiple tasks efficiently, and a commitment to delivering high-quality customer service. Candidate Profile: Proven experience in a non-voice customer support role or similar position. Strong analytical skills with a keen eye for data interpretation. Looking only immediate joiners Roles and Responsibilities: Respond to customer inquiries via email and chat. Resolve customer issues by providing accurate and timely information. Document all interactions and resolutions in the system. Handle multiple customer requests simultaneously with efficiency. Escalate complex issues to appropriate teams when necessary. Maintain a high level of accuracy and attention to detail in communication. Ensure customer satisfaction by delivering prompt and professional service. Follow company guidelines and procedures for handling customer interactions. Location: Bangalore Salary : 30 to 32k Inhand 4.5 CTC Shifts: US Rotational Shift !!! (5 days working & 2 day off) Interested candidates can contact : 6360522676 HR Gautham Share your resume to goutham@yourpitchh.com Looking For Immediate Joiners Only!!!!
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Hiring for International Non Voice Process: Requirements: Undergraduates & Graduates Can apply !!! Minimum 6 Months to 1 year of experience into Chat support is mandatory!!!! Excellent communication in ENGLISH !! Immediate joiners only!!!!!!!!!!!!!!!! Job Description: We are seeking a detail-oriented and customer-focused professional for our Non-Voice Process role. In this position, you will handle customer inquiries, support requests, and issue resolution through written communication channels such as email and chat. The ideal candidate will have strong written communication skills, the ability to manage multiple tasks efficiently, and a commitment to delivering high-quality customer service. Roles and Responsibilities: Respond to customer inquiries via email and chat. Resolve customer issues by providing accurate and timely information. Document all interactions and resolutions in the system. Handle multiple customer requests simultaneously with efficiency. Escalate complex issues to appropriate teams when necessary. Maintain a high level of accuracy and attention to detail in communication. Ensure customer satisfaction by delivering prompt and professional service. Follow company guidelines and procedures for handling customer interactions. Shifts: US Shift !!! (5 days working & 2 day off) Salary : Up to 4.7 LPA Location: Bangalore Interested candidates can contact to 83103 91640 (HR Rusha) 7019251229 (HR Shoaib) or Share your resume to rusha@yourpitchh.com shoaib@yourpitchh.com Looking For Immediate Joiners Only!!!!
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
Noida
Work from Office
Profile Brief Email ticketing process Research role will also be involved Good knowledge of real estate business Customer handling exp. 5 days working Day shift Job Description: To reply on emails sent by Sales team after completing the task mentioned on the email. Carry out primary research to acquire information about real estate projects PAN India Collect and validate the content of the projects through online research and calls/email Craft and proofread the content on project pages on the portal Coordinate with clients (internal / external) through emails and chat to authenticate project information Engage with brokers / builders / owners for in-depth information on real estate projects Ensure process adherence to critical SLAs, TATs and SOPs of process Required Skills: Clear understanding of quality check process Excellent verbal and written communication skills Comfort with an extensive calling process Knowledge of various online property portals Customer handling experience
Posted 1 month ago
0.0 - 5.0 years
2 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
International Hotels Hiring Customer Service Profile Fresher - 27 K In-Hand Experience - 29 k In hand 5 days working Rotational shifts/offs Cabs only in night shift
Posted 1 month ago
0.0 - 1.0 years
1 - 2 Lacs
Kolkata
Work from Office
Urgent Opening for Blanded Process Minimum 12th passed Required Must have good Command in English 6 Days working 1 Days off Shift- Rotational Cab available only odd time Perks and benefits every Quartey 3000 bonus fixed
Posted 1 month ago
0.0 years
0 - 2 Lacs
Lucknow
Work from Office
HCLTech is hiring Fresher candidates for Customer Service Representative Role- 30MAY2025. Non-Tech Role. Night shift. Only for passed Non-Btech graduates. Roles and Responsibilities Provide exceptional customer service to clients through various channels such as email, chat, and social media. Handle customer inquiries, resolve issues, and provide solutions in a timely manner. Collaborate with team members to achieve process goals and objectives. Maintain accurate records of customer interactions using CRM software. Interested candidates can directly visit the HCL campus and carry photocopy of your updated CV. Contact person- Arpana Singh Timing-11am to 4pm Interview Location - Village Kanjehara Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002, India. Take entry from Gate1. SDC1 Building, Ground floor.
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Hiring for Immediate Joiners !! International Non Voice Process: Graduates only !!! Any graduates Minimum 6Months to 1 year of experience into Chat support is mandatory!!!! Excellent communication in ENGLISH !! Job Description: We are seeking a detail-oriented and customer-focused professional for our Non-Voice Process role. In this position, you will handle customer inquiries, support requests, and issue resolution through written communication channels such as email and chat. The ideal candidate will have strong written communication skills, the ability to manage multiple tasks efficiently, and a commitment to delivering high-quality customer service. Candidate Profile: Proven experience in a non-voice customer support role or similar position. Strong analytical skills with a keen eye for data interpretation. Looking only immediate joiners Roles and Responsibilities: Respond to customer inquiries via email and chat. Resolve customer issues by providing accurate and timely information. Document all interactions and resolutions in the system. Handle multiple customer requests simultaneously with efficiency. Escalate complex issues to appropriate teams when necessary. Maintain a high level of accuracy and attention to detail in communication. Ensure customer satisfaction by delivering prompt and professional service. Follow company guidelines and procedures for handling customer interactions. Location: Bangalore Salary : Up to 5.3LPA Shifts: US Shift !!! ( 5 days working & 2 day off ) Interested candidates can contact: 6360837661 ( HR Preethi) 7019251229 (HR Shoaib) OR Share your resume to preethi@yourpitchh.com Shoaib@yourpitchh.com Looking For Immediate Joiners Only!!!!
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Hiring for international non voice process Chat (customer support ) Excellent communication Shifts & offs : Rotational shift & rotational off Salary (net take home)-25 k experienced - graduates / undergraduates with relevant experience
Posted 1 month ago
0.0 - 4.0 years
1 - 3 Lacs
Pimpri-Chinchwad, Pune
Work from Office
Job description BFL Process ( Bajaj Finance limited ) Fresher or experience Salary upto 14,500 CTC 12,600 In-hand Qualification: Min HSC Pass 6 Days working Rotational week-off HR round Operations round Client round Perks and benefits Good Salary How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rushikesh :- 9822961821
Posted 1 month ago
0.0 - 4.0 years
1 - 3 Lacs
Pimpri-Chinchwad, Pune
Work from Office
Process :- BFL process - Handling Inbound And Outbound calls - Providing service to the customers. - Good Communication - salary Upto 15k - Freshers/Experienced both can apply. Min qualification- HSC Pass Looking for immediate joiners only. Required Candidate profile Candidate should be willing to work from office. Job Location: Sadhu Vaswani Chowk, Pune Station More Details Call HR Rushikesh :- 9822961821 Perks and benefits Friendly Work culture
Posted 1 month ago
0.0 years
1 - 5 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Call Handling, Messaging: Answer inbound calls from potential job seeker, listen to their needs, & qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
Kharagpur, Bardhaman, Durgapur
Work from Office
We are Hiring Chat Process Executive (Fresher & Experience - Undergraduate) Interview Venue- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please) Location: Kolkata Job Type: Full-time Job Description: HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment. Responsibilities: Chat Communication: Engage with customers through chat platforms professionally and courteously. Respond to customer inquiries, provide product information, and address concerns promptly and effectively. Excellent Communication Skills: Demonstrate exceptional communication skills in English, both written and verbal. Ensure clarity, empathy, and accuracy in all written communication with customers. Product Knowledge: Acquire and maintain a thorough understanding of [Company Name]'s products and services. Stay updated on product features, specifications, and promotions to provide accurate information to customers. Problem Resolution: Identify and resolve customer issues and concerns promptly. Escalate complex issues to the appropriate department for timely resolution. Team Collaboration: Work collaboratively with team members to achieve common goals. Participate in training sessions and team meetings to enhance skills and product knowledge. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Follow company guidelines for documentation and data entry. Adherence to Policies: Adhere to company policies and procedures while ensuring compliance with industry standards. Uphold confidentiality and security measures related to customer information. Requirements: Education: Undergraduate/Graduate/Post Graduate (any stream) Communication Skills: Excellent written and verbal communication skills in English. Computer Proficiency: Basic knowledge of computer systems and proficiency in using chat platforms. Customer Focus: Strong customer service orientation and the ability to handle customer inquiries with tact and professionalism. Adaptability: Ability to adapt to a fast-paced work environment and handle multiple tasks simultaneously. Team Player: Willingness to collaborate with team members and contribute to a positive work atmosphere. HBR is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Company Address:- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please)
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
Kolkata, Rajarhat, Newtown
Work from Office
We are Hiring Chat Process Executive (Fresher & Experience - Undergraduate) Interview Venue- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please) Location: Kolkata Job Type: Full-time Job Description: HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment. Responsibilities: Chat Communication: Engage with customers through chat platforms professionally and courteously. Respond to customer inquiries, provide product information, and address concerns promptly and effectively. Excellent Communication Skills: Demonstrate exceptional communication skills in English, both written and verbal. Ensure clarity, empathy, and accuracy in all written communication with customers. Product Knowledge: Acquire and maintain a thorough understanding of [Company Name]'s products and services. Stay updated on product features, specifications, and promotions to provide accurate information to customers. Problem Resolution: Identify and resolve customer issues and concerns promptly. Escalate complex issues to the appropriate department for timely resolution. Team Collaboration: Work collaboratively with team members to achieve common goals. Participate in training sessions and team meetings to enhance skills and product knowledge. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Follow company guidelines for documentation and data entry. Adherence to Policies: Adhere to company policies and procedures while ensuring compliance with industry standards. Uphold confidentiality and security measures related to customer information. Requirements: Education: Undergraduate/Graduate/Post Graduate (any stream) Communication Skills: Excellent written and verbal communication skills in English. Computer Proficiency: Basic knowledge of computer systems and proficiency in using chat platforms. Customer Focus: Strong customer service orientation and the ability to handle customer inquiries with tact and professionalism. Adaptability: Ability to adapt to a fast-paced work environment and handle multiple tasks simultaneously. Team Player: Willingness to collaborate with team members and contribute to a positive work atmosphere. HBR is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Company Address:- HBR DN 2, Signet Tower Unit-804, 8th Floor Near College More, Salt Lake City Sector-V, Kol- 700091 Call or WhatsApp our HR Team:- , 9147047911, 6296317938 (10AM- 7PM) Incase if you are not getting any response than please share your cv at this WhatsApp number 9674757948 (do whatsapp only please)
Posted 1 month ago
0.0 - 5.0 years
1 - 5 Lacs
Noida, Gwalior, Faridabad
Work from Office
Exciting Career Opportunity with a Leading American Global Corporation! Call & WhatsApp No: 9147047908, 7678572840, 9997196123 Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Call & WhatsApp No: 9147047908, 7678572840, 9997196123 Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Call & WhatsApp No: 9147047908, 7678572840, 9997196123
Posted 1 month ago
0.0 - 5.0 years
1 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Exciting Career Opportunity with a Leading American Global Corporation! Call & WhatsApp No: 9147047908, 7678572840, 9997196123 Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Call & WhatsApp No: 9147047908, 7678572840, 9997196123 Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Call & WhatsApp No: 9147047908, 7678572840, 9997196123
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp Grad fresher can also apply Excellent communication skills call sana 7506864285
Posted 1 month ago
2.0 - 3.0 years
3 Lacs
Bengaluru
Remote
Job Description Responsible for interacting by email with lenders, contractors and/or field inspectors to ascertain the required documents and/or information Responsible for collaborating with onshore stakeholders via email and phone calls Responsible for scheduling and expediting site inspections with inspectors across the United States Responsible to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties Responsible for obtaining pending documents and/or information and updating the system with the information provided by the lenders, contractors, and field inspectors Responsible for communicating with the clients through email Follow schedule adherence Obtain a quality score of 98.5% or above Qualifications Bachelors Degree or equivalent Required Skills Must have excellent written communication skills (with accurate grammar and punctuation) Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes Must have excellent verbal communication skills with fluent English and neutral accent Must have good analytical and cognitive skills Must have an eye for attention to detail Must have minimum 30 wpm speed with the ability to talk over the phone Additional information WORKING AT ALTISOURCE ADVANTAGES Prosperity Competitive salary based on your experience and skills Good Health Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. Happiness 10 paid holidays, plus 26 paid days off per year Lots of employee engagement activities
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Start Your Career in the BPO Industry! Looking for many call center jobs in one place? JobShop helps you find the best BPO jobs in Bangalore with immediate openings, good pay, and chances to grow. Start your career today! Join Avalon Voice A Great Customer Support Team! We are hiring Graduates and Undergraduates who have good communication skills. If you have at least 1 year of experience in a voice-based BPO process, this is a great chance to grow your career. Selection Process: 1 HR Talk: We will check your communication and suitability. 2 Logical Test: You will solve simple problems to test your thinking. 3 Voice Test: We will check your English speaking skills. 4 Typing Test: Check how fast and accurate you type. 5 Operations Interview: Final talk with the operations team to check your readiness. Who Can Apply? Graduates or Undergraduates Minimum 1 year experience in BPO voice process (CL11 level) Must know Hindi and English well Work Location & Benefits: Millennium Towers, Brookefield, Bangalore Two-way cab service for easy travel Salary & Growth: Annual salary: Up to 4,00,000 Take-home pay: 28,500 per month Performance bonuses and chances to grow in your career Interested? Dont miss this chance! Contact us now to apply. Contact HR Naim: 7406686000 9964080000
Posted 1 month ago
0.0 - 2.0 years
0 - 3 Lacs
Bengaluru
Work from Office
GREETINGS FROM TECH MAHINDRA......!!!! JOB DESCRIPTION : ON Role: Customer Support Associate - Calls and Email support. Nature of Job: Resolving the queries of the customer via calls, Email and Chat. Qualification: Any Arts and Science and Engineering graduates can apply. Should have good communication in " Hindi and English" . Should have basic knowledge about Customer Support roles and responsibilities. Fixed Day shift and Two days Rotational week off. Work Location: Electronic City Phase 2, Bangalore. Experience: Min 0 months to 2 years. Candidates with minimum of 1 year work experience in email and chat will be an added advantage. UG: Any Graduate PG: Any Postgraduate. IMPORTANT NOTE TO APPLY : IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY - Share your Resume to SACHIN HR - SS00990805@techmahindra.com OR Contact @ 7026010789 (WhatsApp Only)
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Mumbai
Work from Office
Handle customer queries related to the website. Help customers with order placements. Resolve customer queries relating to payment. Help customers resolve queries related to shipment or any other product delivery issues. Qualification: Minimum HSC passed.
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Gurugram
Work from Office
Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a member of the Airbnb Customer Support team, youll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that s easy to find Faster resolution, preferably first time A team that s there for them in times of urgent need Support that s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Offices: Gurugram, India
Posted 1 month ago
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