7566 Email Support Jobs - Page 30

Job Description: We are hiring enthusiastic candidates for the Non-Voice Process with Indias leading online grocery platform. This is a great opportunity for freshers and experienced professionals to build a stable career in customer support. Roles & Responsibilities: Handle customer queries through chat and email professionally and efficiently. Provide accurate information related to orders, delivery, refunds, and product details. Ensure customer satisfaction by resolving issues within turnaround time. Maintain and update internal databases with relevant information. Coordinate with the internal team for escalations and follow-ups. Required Skills: Good written and verbal communication skil...

Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply . Must be a graduate. CTC - 27,600 CTC If Interested ple...

Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly & professionally * Collaborate with teams ( Dispatch & Production * Profeciency in English & Hindi * Knowledge of Excel

Work From Home opportunity. Process: - Blended process (Chat or Email includes inbound as well as outbound call) Requirement: Candidate must have Excellent English communication skills. Graduate or Undergraduate can apply. Required Candidate profile Apply here https://tinyurl.com/987444

We are looking for Quality Analyst (QA) to interactions for our E-Commerce process. Responsible for monitor calls, chats, and emails to assess agent performance Strong understanding RCA (Root Cause Analysis), BPO,Sales Drop Your resume on 8076483857

Role & responsibilities Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer. Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achi...

Roles and Responsibility Handle customer inquiries and resolve issues via phone, email, or chat. Provide accurate information about products or services to customers. Resolve customer complaints and concerns professionally and courteously. Collaborate with internal teams to improve customer experience. Maintain high levels of product knowledge to effectively support customers. Identify opportunities to upsell or cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software ap...

Roles and Responsibility Provide exceptional customer service through chat support, resolving queries and concerns efficiently. Handle blended processes, including both human and automated interactions, with precision and accuracy. Collaborate with team members to achieve process goals and objectives. Maintain high-quality standards of customer service, ensuring satisfaction and loyalty. Stay updated with process changes and updates to improve performance. Analyze customer feedback to identify areas for improvement. Job Requirements Minimum 1 year of experience in a related field, preferably in BPO or BPM industry. Strong knowledge of chat support and blended process operations. Excellent co...

Roles and Responsibility Manage customer inquiries and resolve issues via chat. Provide excellent customer service and ensure satisfaction. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Graduate or undergraduate degree in any field. Excellent communication and interpersonal skills. Ability to work in a dynamic and rapidly changing environment. Strong problem-solving and analytical skills. Proficient in using computer applications and software. Ability to work independently and as pa...

Roles and Responsibility Respond to customer inquiries and resolve issues professionally and courteously. Provide accurate information about products or services to customers. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to improve processes and procedures. Maintain high levels of productivity and efficiency while meeting performance metrics. Continuously update knowledge of products, services, and policies to provide informed support. Job Requirements Graduate or undergraduate degree in any field. Excellent written and verbal communication skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and anal...

Roles and Responsibility Handle customer inquiries and resolve issues via voice and chat support. Provide excellent customer service and ensure satisfaction. Work effectively in a team to achieve common goals. Develop and maintain knowledge of products and services. Identify and escalate complex issues to senior team members. Maintain accurate records of customer interactions. Job Requirements Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and adapt to changes. Strong analytical and critical thinking skills. Proficient in using technology and software applications. Ability to build strong relationships with customers and colleagues. Willingnes...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills. Ability to work in a blended or voice process environment. Strong problem-solving and analytical skills. Proficient in using technology and software applications. Ability to adapt to changing situations and priorities. Strong attention to det...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Work effectively in a team to achieve common goals. Maintain accurate records of customer interactions and transactions. Identify and escalate potential issues to senior management. Develop and implement process improvements to increase efficiency. Job Requirements Any graduate or postgraduate degree from a recognized institution. Excellent communication and interpersonal skills. Ability to work in a non-voice process environment. Strong problem-solving and analytical skills. Familiarity with chat support and customer service principles. Ability t...

Roles and Responsibility Manage customer inquiries and resolve issues through chat. Provide excellent customer service and ensure satisfaction. Work in a team environment to achieve common goals. Utilize problem-solving skills to address complex customer issues. Maintain accurate records of customer interactions. Collaborate with other teams to improve processes and procedures. Job Requirements Graduate or undergraduate degree in any field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with chat software and technology. Ability to adapt to changing situations and prio...

Roles and Responsibility Respond to customer inquiries and resolve issues professionally and courteously. Provide accurate information about products or services to customers. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to improve processes and procedures. Maintain high levels of productivity and efficiency while meeting performance metrics. Continuously update knowledge of products, services, and policies to provide informed support. Job Requirements Graduate or undergraduate degree in any field. Excellent written and verbal communication skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and anal...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a blended or voice process environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in handling multiple tasks simultaneously is expected. Adaptability to changing situa...

Roles and Responsibility Handle customer inquiries and resolve issues via voice and chat. Provide timely and effective solutions to customer complaints. Collaborate with internal teams to improve overall customer experience. Develop and maintain knowledge of products and services. Identify and escalate complex issues to senior team members. Maintain accurate records of customer interactions. Job Requirements Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong analytical and critical thinking skills. Proficient in using computer systems and software applications. Ability to work collaboratively as par...

Roles and Responsibility Handle customer inquiries and resolve issues through chat. Provide exceptional customer service and ensure satisfaction. Work effectively in a team to achieve goals. Maintain accurate records of customer interactions. Stay updated with process changes and updates. Collaborate with other teams to improve processes. Job Requirements Excellent communication and problem-solving skills. Ability to work in a dynamic and changing environment. Strong analytical and critical thinking skills. Proficient in using computer systems and software applications. Ability to adapt to new processes and procedures. Strong attention to detail and organizational skills. Additional Info The...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills. Ability to work in a blended or voice process environment. Strong problem-solving and analytical skills. Proficient in using technology and software applications. Ability to adapt to changing situations and priorities. Strong attention to det...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Work effectively in a team to achieve common goals. Maintain accurate records of customer interactions and transactions. Identify and escalate potential issues to senior management. Develop and implement process improvements to increase efficiency. Job Requirements Any graduate or postgraduate degree from a recognized institution. Excellent communication and interpersonal skills. Ability to work in a non-voice process environment. Strong problem-solving and analytical skills. Familiarity with chat support and customer service principles. Ability t...

Roles and Responsibility Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally. Utilize problem-solving skills to address complex customer complaints and concerns. Collaborate with internal teams to resolve customer issues and enhance overall customer experience. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and services to provide accurate information to customers. Collaborate with team members to achieve sales targets and improve customer satisfaction. Job Requirements Minimum 1 year of experience in chat support or a related field. Excellent communication and i...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills. Ability to work in a blended or voice process environment. Strong problem-solving and analytical skills. Proficient in using technology and software applications. Ability to adapt to changing situations and priorities. Strong attention to det...

Roles and Responsibility Handle customer inquiries and resolve issues via phone, email, or chat. Provide accurate information about products or services to customers. Resolve customer complaints and concerns professionally and courteously. Collaborate with internal teams to improve customer experience. Maintain high levels of product knowledge to effectively support customers. Identify opportunities to upsell or cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software ap...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide timely and effective solutions to customer complaints. Collaborate with internal teams to improve overall customer experience. Develop and maintain thorough knowledge of products and services. Identify and escalate complex issues to senior management when necessary. Maintain accurate records of customer interactions and transactions. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability...

Roles and Responsibility Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally. Utilize problem-solving skills to address complex customer complaints and concerns. Collaborate with internal teams to resolve customer issues and enhance overall customer experience. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and services to provide accurate information to customers. Collaborate with team members to achieve sales targets and improve customer satisfaction. Job Requirements Minimum 1 year of experience in chat support or a related field. Excellent communication and i...