1516 Email Support Jobs - Page 11

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.. The Community You Will Join. As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:. Accessible support that’s easy to find. Faster resolution, preferably first time. A team that’s there for them in times of urgent need. Support that’s built around them. The Difference You Will Make. Provide courteous and efficient service to the worldwide Airbnb community. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Utilize available resources to research and troubleshoot problems effectively. Investigate from the existing knowledge resources to provide resolution. Mediate situations between users with empathy and fairness. Monitor and control numerous concurrent tasks in tandem. Be ambassadors embodying knowledge, empathy, and accountability. Proactively strive to meet targets and goals independently. A Typical Day. Job Family : Operations (Resolutions). Inbound and outbound calling process, messages and email support. Resolving customer queries in a timely manner. 24x7 shifts with rotational week offs, primarily supporting North America time zones. Navigate competing priorities in all kinds of environment. Job location: Gurgaon. Your Expertise. Graduate with minimum 2 years of international voice process experience in a contact center/BPO. Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. Ability to manage sensitive customer information. Knowledge of functional key performance metrics related to customer experience. Other Requirements. Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.. Furniture & equipment:. Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.. Approved locations:. Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.. Work from designated home office setups in Delhi/Gurgaon only. Our Commitment To Inclusion & Belonging. Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.. Show more Show less

Independently resolve tickets within TAT and maintain quick FRT. Share timely updates with clients, attend daily meetings, complete routine tasks, update the knowledge base, boost platform usage, and attend regular training.

Urgent Hiring For "Banking Operations Executive" Email process Experience - Minimum 1 year of Email process Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanahi :91117 62733

Handling Buyer Messages & Escalations (All Platforms)Final Escalation Resolution: Address and resolve cases that cannot be handled at L1, including legal concerns, product complaints, and disputes. Platform-Specific Compliance: Ensure all responses adhere to platform-specific guidelines (Amazon, Flipkart, Tata Cliq, D2C, etc.) to prevent penalties.Critical Query Handling: Manage high-priority cases related to product defects, delivery failures, compensation requests, and reputational risks.Decision-Making Authority: Approve refunds, replacements, or goodwill gestures where necessary, balancing customer satisfaction and business impact.Root Cause Analysis: Identify patterns in escalations and recommend process improvements to reduce future complaints.Key Metrics:Escalation Resolution Time: 12 hours for critical cases, 48 hours for non-critical cases. Customer Satisfaction Score (CSAT): Target 90%.First Contact Resolution (FCR): 80% of L2 cases resolved without further escalation.2. Order Defect Rate (ODR) & Customer Satisfaction ManagementODR Tracking & Risk Mitigation: Monitor key metrics (negative feedback, A-to-Z claims, return disputes, refunds) across all platforms.A-to-Z Claims & Chargeback Handling: Provide final responses with evidence-backed justifications to minimize claim losses.Negative Feedback Removal: Work with marketplace teams and customers to address and remove unjustified negative feedback.Process Improvement & Prevention: Collaborate with internal teams (logistics, product, quality) to reduce order defects and enhance customer experience. Key Metrics:ODR Rate: Maintain (Amazon Standard).Negative Feedback Rate: 2% per platform.A-to-Z Claim Resolution Time: 3 business days.3. Coordination & ReportingCross-Functional Collaboration: Work with managers, logistics, and product teams to drive resolution for all concernsAccount Health Management: Ensure compliance with marketplace policies to maintain seller ratings and avoid penalties.Reporting & Insights: Provide detailed reports on escalations, ODR trends, and customer sentiment analysis to improve CX strategies. Note : Its six days of work, and weekends will involve working with a rotational day off. Key Metrics:Compliance Rate: 100% adherence to platform guidelines.Escalation Reduction Rate: 40% decrease in repeat escalations per quarter.

Greetings from Sutherland ! Role & responsibilities: We are hiring for Customer Support International Non-Voice Process for world's largest e-commerce site. We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. NOTE: Must have Excellent Verbal and Written Communication skills in English - Looking for an Immediate Joiner. Job Role: Customer Support Associate Interview Mode: F2F Preferred candidate profile: Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Emails. Candidates who are in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for both Freshers & Experienced candidates, 1-3 years Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream with no backlogs. Rotational Shift Timings with 2 days of weekly offs. It is Work from Office! Candidates who suit the above requirement, please step in for a walk-in interview to office. Mention "Tamizharasi" (Non Voice ) on the top of your resume. If you are interested, kindly call or share your resumes to 8056522976(Tamizharasi). Location - Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063Interview Timings: 10:00 AM To 2 PM. Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.7 LPA to 4 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558] We look forward to meeting you in person! Best regards, Mary Irudaya Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558]

Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR Lavanya- 9611701014(WhatsApp or Call )

: RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

Designation: Trainee Process Associate(Freshers) Locations: Bangalore ( Basavanagudi ) Interview Address: Maatrum Technologies, Clayworks south end , 1st floor Send RD , Vijayarangam Layout Basavanagudi , Bengaluru , Karnataka 560004. Roles & Responsibilities: Process data extracted via Maatrum Technologies online portal. Review scanned property-related documents provided by the bank to identify relevant details. Gather records from online sources related to the property. Manually extract data from scanned and online documents. Work using Maatrum Technologies proprietary online system. Adhere to company and bank policies while carrying out the above tasks. Meet the required turnaround time as per project standards. Candidate Requirements: Decent written and verbal communication skills in English. Willingness to work in rotational shifts , 6 days a week. Typing proficiency. Ability to read and write fluently in Kannada . Open to both male and female candidates. Qualification: Any graduate is eligible to apply. Maatrum Technologies - A Product-based Company specializing in Title Verification and Legal Verification for Real Estate Properties within India. We are a sister concern of the esteemed Dr. Agarwals Eye Hospital Group. About Maatrum Technologies: Maatrum is India's pioneering Online Real Estate Title Verification Company, empowered by cutting-edge technology. Established in April 2015 under the Companies Act 2013, we have made a mark in the industry by harnessing technology to procure real estate documents directly from government databases. Our team of seasoned real estate lawyers leverages our robust and proprietary technology platform to deliver accurate reports in record time.

Responsibilities: * Provide exceptional customer support through voice, email & chat channels * Resolve issues promptly with empathy & professionalism * Collaborate with teams on process improvements & training initiatives Health insurance Provident fund

We are hiring for a Leading BPO in Noida for a Chat / Email Process We require Good communication skills Undergraduate/Graduate Fresher/Experienced All are eligible for this role Shift timings:- There are two shifts 9 AM to 2 PM and 6 PM to 11 PM. 6 days working One way cab facility in odd hours Location: Noida If interested, please contact us immediately on :- Pranoti Gupte - 7666164413 Shraddha Deshpande - 9987067362

International BPO Process - Voice /Chat (Need Fluent English) Fresher / experience Graduate or Undergrad can apply Location - Only Jaipur & Gurgaon Rotational Shifts Salary up to 36K Apply here Contact - Kaushik - 8824915375 Amit - 8955177734

Top MNC BPS is hiring for the Premium Blended and Chat Process Candidate Must be excellent in English Communication CTC- 3LPA-4.10 LPA Rotational Shift 5 working Days+ Cab +Bonus Call / WhatsApp- 7980900426, 9147047911, 6296317938, 9147047910

SUMMARY We are hiring a customer support executive for one of our leading clients Location- Bangalore Fresher or Experienced Qualification- Graduate Job Description- Eligibility Criteria- Should have good communication skills We need people with strong problem-solving skills Should be ready to do work from office The candidate must be fluent in English & Telugu Salary - NTH: 15k + 5k Variable pay Shift- Day shift Week off- Sunday off Mode of Interview- Virtual/ Telephonic Requirements Eligibility Criteria- Should have good communication skills We need people with strong problem-solving skills Should be ready to do work from office The candidate must be fluent in English & Telugu Benefits Benefits Salary - NTH: 15 + 5k Variable pay Shift- Day shift Week off- Sunday off

We are hiring for a Non Voice Process in Noida - Chat & Email Profile Candidates should be undergraduate/post graduate Fresher/Experience both can apply 5.5 days working with rotational shift and rotational off Cab in Odd hours Must have knowledge about e-commerce Required Excellent Communication If interested, please contact us immediately on: Pranoti Gupte - 7666164413 Shraddha Deshpande - 9987067362

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be proficient in English & Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM

Provide timely & professional support to customers via email, chat, and social media platforms with accuracy and empathy. Maintain detailed records of customer interactions and transactions. Coordinate with internal teams for prompt issue resolution.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 23rd June 2025 (Monday) || Ahmedabad Location Date: 23-June-2025 (Monday) MS Teams meeting ID: 425 250 178 005 2 MS Teams Passcode: AH3RY3Yq Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Hi, We are hiring for our MNC Client , Only excellent communication is required. Educational Qualification (Graduate/Undergraduate) is eligible. Pursuing graduation candidates pls do not call. We are looking for passed our candidates only. b) Freshers or Experience US Shift timing only. 2 days rotational off. Excellent communication required Month CTC : 36342 (34611+1731 (Performance Linked Incentive)) , i.e ~ 4.36 LPA (All Inclusive) Please apply to this job, we will get back to you once the requirements are active

Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call: HR Divyanshi @ 9972832623 (Call or whatsapp )

Seeking a Customer Care Executive for voice process to manage calls, maintain records, and ensure a positive customer experience.Freshers welcome.Immediate joiners.Strong communication skills and customer-focused attitude required

Dealing the query related cx support International/Domestic process Voice/Non voice process 5/6 days working 1/2 rotational week off Rotational shift/Day shift/Night shift Location - Malad, Airoli, Thane, Bhayander CONTACT - HR SAMIKSHA 9068896961 Required Candidate profile Fresher/Experience candidate Graduate/HSC candidate Immediate joiners Good communication skills Comfortable with rotational shifts Perks and benefits Incentives Bonus virtual interview Cab facility

Responsible for timely completion of Installation and commissioning. Develop customer relationships for long term engagements. Concentrate on Growth and Profitability to the organization. Servicing and Installation of Material testing machines Like Universal testing machine, Hardness Testing machine etc. Assist sales team for pre-sales technical and product demonstrations. Assist the team to ensure on-time product/solution delivery to the customers. Thorough with the product/system specifications and its applications, Operation and Repair Develop a working knowledge of the market trends; demand and competition Book AMC and Spare orders from the customers and involved in the complete documentation for process Update knowledge in accordance to the latest technology in the market and NABL Focus on spares/AMC selling and profitability of the organization Timely Collection of payments and keep an eye on the dues from the customers Interact with Principals for solving the problems Responsible for timely booking the orders and Maintaining the data related to AMC and customer base. Key Competencies: Should know about technical specifications and functioning of the product. . Prefer to have clear knowledge about and use of computers Must be technically sound on Basics of electronics, and basics of networking. Should be able to provide onsite support to customer for emergency calls Telephonic and email support towards reported calls Behavioral: Customer orientation People orientation Business orientation Operational effectiveness Personal effectiveness Decisiveness Team working

Call Handling, Messaging: Answer inbound calls from job seekers, listen to their needs, and qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

We are looking for Senior Customer Service Executive Location:- Gurgaon Get a Salary hike of 40 to 50 percent CHAT process You should have good typing skills You get BOTH SIDE FREE cabs Please only whatsapp your CV and name on HR 8826673317