Email Support Executive(Chat process)

Job Title: Chat Support Specialist
Location: Gurugram (On-site)
Employment Type: Full-time | Rotational Offs

About the Company

Flights Mojo is a leading travel company specializing in providing seamless booking experiences and top-notch customer support. We are committed to delivering quick, accurate, and friendly assistance to our customers worldwide.

Role Overview

We are looking for an experienced Chat Support Specialist to join our customer service team. In this role, you will handle customer interactions via live chat, assisting with bookings, modifications, cancellations, and resolving queries with professionalism and efficiency.

Key Responsibilities

• Respond to customer queries promptly through live chat.
• Assist customers with bookings, cancellations, and modifications.
• Ensure customer satisfaction by providing accurate and timely information.
• Handle multiple chats simultaneously while maintaining quality responses.
• Escalate complex issues to the concerned department when necessary.
• Maintain detailed and accurate records of customer interactions.

Requirements

• Minimum 1 year of experience in the travel industry (chat support/customer service preferred).
• Excellent written English and typing skills.
• Strong customer service orientation with problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work rotational offs.

What We Offer

• Opportunity to work with a growing travel company.
• Professional growth and career development.
• Dynamic and supportive work environment.

How to Apply:
Interested candidates can share their resumes at neha@flightsmojo.in.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹31,240.44 per month

Benefits:

• Provident Fund

Work Location: In person