2.0 - 6.0 years

0 Lacs

delhi

On-site

The main responsibility of a 1st Line Helpdesk Analyst is to be the initial point of contact for logging, diagnosing, and promptly responding within SLA to customer support needs. You are expected to strive for a first-time resolution, and if not possible, escalate incidents to the 2nd line for further resolution. Your tasks will include assisting in proactive monitoring and responding to alarms, answering and logging support calls from end users within the defined SLA, attempting first-time fixes, contacting customers and suppliers as needed, and managing severe/critical incidents. You will act as the primary point of contact for network management, ensuring smooth transitioning of service ...

Posted 3 months ago

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Immediate reqd For BPO_Email support Executive | Banglore Wisework Consultancy

1.0 - 6.0 years

0 - 3 Lacs

bengaluru

Work from Office

* Min 6 months of experience as customer support in the Email process. * Handling customer inquiries and concerns via email. * Ensure prompt, accurate, and courteous responses to all incoming emails * Excellent Email Etiquette

Posted Date not available

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