981 Email Process Jobs - Page 4

We are looking for a skilled Senior Manager - Delivery Quality to join our team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards of service. Develop and implement strategies to improve delivery quality and customer satisfaction. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure delivery performance and make informed decisions. Provide coaching and training to team members to enhance their skills and knowledge. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality operations, preferably in a similar industry. Strong understanding of CRM/IT enabled services/BPO processes and technologies. Excellent leadership and management skills, with the ability to motivate and inspire teams. Effective communication and interpersonal skills, enabling strong collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with quality control measures and process improvements.

Full Time position Location : In office Roles & Responsibility : • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2 - 6 years of experience in customer service operation process Educational Qualification • A graduate in any discipline Shift Timings : • 2 p.m. to 11 p.m Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes

About Teleperformance: Teleperformance is a French Multinational company with operations in 80+countries and overall 4lakh and more passionate people working in the organization is one of the world's leading Customer experience management services providers. Job Description: We are recruiting candidate's min 6 month of email Candidates with Six-month experience preferable , salary will be 20k TH- 25KCTC per month. We prefer candidates with Under graduation and graduation who are familiar and are interested to work and build their career in the BFSI Industry, however candidates from any streams can apply. Benefits: * Access to large Infrastructure (Cafeteria,Training and Play area etc.) * Statutory Benefits * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade. Roles & Responsibilities: * Primary responsibility is to increase the revenue of Bank; Customer Support executive will address the concerns if any raised by the customer and assist them to resolve it over phone. * Chat and mail Process- Calling existing and potential customers to explain the features of the products and services. * Resolving the queries and concerns of customers in a timely manner on Email. * Positioning relevant products and services to the users according to their Purchasing Behaviour. Upselling, Cross selling. * Pitching the products and services of Bank to potential customer over a call and generate business for the Bank. * Excellent Communication in English * Under Graduation/Graduation mandatory Work Specifics: * 6 Days working/ Rotational Week Off. * 9 Hours Shift- 24/7 Shift * min 6months experienced candidates can Apply * Language - Mandatory with English Communication * Location - Bangalore -Hebbal Venu Details: Teleperformance Business Services India 3 1, Chiranjeevi Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024 Contact Person: HR Veda: 8095047893

We are hiring for Chat Process Roles & Responsibilities: > Manage customer interactions via live chat > Maintain a positive, empathetic, and professional attitude Salary: 26.5k Inhand 5 Days working Cab facility Available Location: Gurgaon Required Candidate profile 1. UG/Graduate min 6 months of experience in Chat Process 2. Excellent written communication skills 3. Ability to work in Rotational shifts To Apply Contact Vanshika - 8920557308 (Call/Whatsapp)

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFox's mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den

Job Description Job GRAB THIS OPPORTUNITY!!! ABOUT FIRSTSOURCE Firstsource is hiring Customer Service Associates for Voice and Non-Voice, who are ready to make a positive impact in a fast-paced, professional environment. This role is based at our Bengaluru office and includes a competitive salary, benefits, and a convenient cab facility. Key Responsibilities: Handle inbound and outbound calls for customer service. Assist customers with payment queries, account issues, broadband issues and support resolutions. Maintain high standards of customer service by providing prompt, efficient, and accurate assistance. Salary: 2. LPA to 3.5 LPA (with cab facility) Qualifications: Prior experience in the customer service is preferred but not required. Freshers or candidates with relevant experience are encouraged to apply. Excellent communication skills and a customer-first approach. Ability to work under pressure and meet deadlines. Perks and Benefits: Cab facility provided for shift timings. Opportunity to grow within the Customer Success, Service, and Operations department. Additional Details: Walk-in interviews: Candidates can walk in with an updated resume mentioning HR KIRAN. Contact Email: kiran.kumar10@firstsource.com Contact : 9611652646 NOTE: NO B.E/B.Tech and Post Graduate Fresher (Not eligible to apply) For Walk-In Interviews: (11AM TO 2PM) {Starting from 24-06-25} Location: Dragonfly, 3rd Floor, Brigade Tech Gardens, Kundalahalli,Brookefields Green Avenue,Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Opening for Freshers and Experience candidates in BPO Domain. English + Hindi/ Tamil/ Malayalam is required. Customer Support- Voice Process. Salary 12-14k Take-home Immediate joining Rotational week off -Call Sameera 9403893923 For More Info . . Required Candidate profile Language- English + Tamil or Hindi or Malayalam Graduation not Mandatory. Customer Support - Mail / Chat / Non voice / Call center / BPO Back office

Hiring for Leading ITES Company In Gurgaon for Customer Support/Technical Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred Salary offered - 3.5-4.5LPA To get your interview slots scheduled kindly call/Whatsaap our expert H.R's Ayushi- 86022 79217 Khushi- 80851 24583 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD. ##NO PLACEMENT CHARGES##

Job Title: Semi Voice Process Business Associate Process: VI CBO Wcom Location: Perungudi, Chennai (Work from Office) Department: Customer Support Employment Type: Full-Time Job Summary: We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service. Key Responsibilities: Handle customer queries through both voice calls and non-voice (email/chat) channels. Provide accurate and timely resolutions to customer issues. Maintain professionalism and empathy while dealing with customers. Ensure adherence to process compliance and customer service quality standards. Document interactions and escalate issues when necessary. Eligibility Criteria: Qualification: Graduation is mandatory (in any stream). Experience: Minimum 1 year in a customer support/service role (voice or non-voice). Communication Skills: Good command over English is essential. Fluency in regional languages will determine salary brackets (see below). Language Preference & Salary Details: Language Proficiency Take-Home Salary Range () Tamil or Telugu 15,000 – 18,000 Hindi & Kannada Up to 22,000 Malayalam Up to 21,000 Job Details: Shift Timings: Rotational shifts (including weekends and holidays) Work Days: 6 days working with 1 rotational week off Work Location: Perungudi, Chennai (Work from Office only) Interview Mode: Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada Other Benefits: Provident Fund (PF) and ESI as per statutory norms Health Insurance benefits available after 6 months of joining Great opportunity to work with a leading telecom client in a customer-focused role

Job Description Strong communication skills & active listening. Excellent writing skills. Excellent typing skills. Graduation in any discipline. Good presentation skills. Comfortable with MS office tools. Handle social media platforms. Ability to handle chats & emails. Familiar with CRM systems & practice. Handle customers escalation, provide appropriate solution and follow up to ensure solution. Customer Orientation. Follow communication procedures, process & Guidelines. Take the extra mile to engage customers. Ensure customer satisfaction and provide professional customer support. Communicating & coordinating with collogues as necessary. Maintain a positive, empathetic and professional attitude toward customers. Responding quickly to customers inquiries on chats, emails & calls. Should be Comfortable with rotational shift. Preferred candidate profile Excellent Communication Empathy and Patience finding effective solutions Product/Service Knowledge Adaptability Problem Solving

SUMMARY Job Title: Customer Support Associate (Chat) Location: DLF2, Rajarhat, Kolkata Work Mode: Work from Office Shift: Rotational 24/7 shifts (5 days working, 2 rotational week offs) Salary: Up to 4.2 LPA (based on experience and last drawn CTC) Company Overview: Our client is a leading multinational telecommunications company headquartered in London. It is the UK’s largest provider of fixed-line, broadband, and mobile services, and also offers subscription TV and IT services globally. Requirements Minimum 1 year of experience in an international BPO (chat/email process) Strong command over English both written and verbal Knowledge of customer service principles and practices Basic technical knowledge is a plus Flexible to work in 24/7 rotational shifts Educational Qualification: Undergraduates, Graduates, and Postgraduates are eligible to apply Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Location: Mohali Profile: Customer Support Executive Qualification: 12th+6 months experience & Graduate Salary: 20K CTC to 30K CTC + Attractive Incentives Shift Timing: Fixed Cab Facility: Provided Working Days: 5 Days Working Required Candidate profile Requirements: Good communication skills Willing to work in night shift Apply Now! Interested candidates can apply immediately. / [7837240363 / hr05skywaysolution@gmail.com ]

Designation : NON voice (Chat & mail process) Qualification :Any degree( BSC,BCOM,BBA,BA,BCA ) Experience : Freshers only Salary : 15 TO 18 K Eligibility : 2020 to 2025 Shifts : Rotational shifts Contact: Sowmya HR : 8124404404

Seeking a highly motivated and customer-focused individual to join our team. You will be the first point of contact for our customers, responsible for resolving inquiries and ensuring a positive customer experience. HR Vansh 9084770036 Required Candidate profile GRAD / UG FRESHER / EXPERIENCE GOOD COMMUNICATION SKILL MUST BE AVAILABLE FOR F2F INTERVIEW Perks and benefits Cab facility Incentive Bonus

BPO -Hiring For Non Voice - Email and Chat Process -2.70 LPA -GGN Only Graduates Can Apply. NO BE / B.TECH 24/7 Shifts 5 days Cabs For faster response WHATSAPP cv to HR 79827 39499

Role & responsibilities Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , those who have experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Ecommerce Chat (Non voice Process) -It’s International Process Excellent communication skills Minimum Qualification Required 10+2 or above For fresher): 21 K CTC & 17 K in hand & For Experienced (1 year any BPO exp .) CTC- 23 K & 18.5 K In hand Required Candidate profile Training will be done on day time only Shift –Night shift (04:00 PM to 11: 00 AM, Any 9 hours Shift) Cab facility: in odd hours only (11:00 PM to 05:00 AM; either pick/drop) Weekly Offs – 2 Rotational

Hi All, Greetings!!! We are conducting walk in Interviews , kindly check the following details:- Role & responsibilities To provide quality customer support services via Calls, E-mails, and Chats Answer incoming calls, e-mails, and chats while responding to customer's queries or issues Provide product and service information to customers with focus on First Time Resolution Research, identify, and resolve customer complaints using applicable software Route calls, email, and chat to appropriate resources Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable Preferred candidate profile A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position) Superior listening, verbal, and written communication skills Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above) Should be willing to stretch the work hours, as and when required, as per client requirement Open for Noida location and night shifts Perks and benefits A clear and neutral accent without any mother tongue influence (MTI) Confident and pleasing personality Experience in a technical troubleshooting process (preferred, not mandatory) Computer Savvy and proficient in relevant computer applications Knowledge of customer service practices and principles Bring your Updated CV Contact Person :- Alka Tiwari Contact Number :- 8130934207 Address;- A-37, Gate No 9, Block - A, Sector - 60, Noida, near by 59 metro station, Noida

Handle customer queries and issues via phone, chat, email. Provide accurate,valid,complete information by using the right tools methods. Build sustainable relationships and trust with customer accounts. Meet customer service targets and standards. Perks and benefits Transport Provident Fund Medical Insurance

Greetings !!! We Are Hiring For Email Support Executives Person Should Have Exp In Email Writing & Having Good Tying Speed Interview Mode: Face to Face No cab facilities provided Required Candidate profile Minimum Graduation Required Good Communication Skills Responding to email and client Queries Rotational Shift (day and night) 12 Hour Shift Call Hr Meghana - 9573394839

Job description We are looking for a creative individual to handle customer escalations on Chat. You will manage sensitive issues, and ensure a seamless customer experience through timely and professional responses. Process - Telecom Location - Noida, Sector 62 Days of working : 5 Days a week / Rotational off and shifts Remuneration: Up to 3.25 LPA +PLI Twice a Year+ Night shift allowances for Male candidates +Medical Insurance Qualification - Graduation is Mandatory Remuneration - 27.6K CTC PM Experience - Min 1 Year & Maximum 2 years Experience in customer service, handled Customer Escalations on Chat or Email current or previous. Roles & Responsibilities: Handling customer queries on chat or Email . Handling customer escalations/grievances. Handling escalations on chat or Email. Providing resolution to the customers. Interested candidates can connect with Ms. Sanjana on 8527857726.

We are hiring for customer support for voice and non voice 5 days working 2 rotational week off undergraduate and graduate both can apply salary :- 19k to 29k + incentives HR Arti 9522754537