995 Email Process Jobs - Page 11

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Identify opportunities to promote Sysnet products and services and action appropriately. Assist callers with lo0gin and navigation of our proprietary online portal solution; Sysnet. Air. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call. Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary. * Thoroughly and accurately log each call using the appropriate systems and guidelines. Properly manage call metrics with respect to stated goals and Service Level Agreements. Undertake additional duties as necessary, based upon the needs of the business. Qualifications Minimum Graduate or equivalent 1 years experience in a customer service environment (preferably call center environment) Excellent command of written and spoken English Ability to work flexible shifts while displaying impeccable schedule adherence A team player with a positive outlook and a passion for0 customer support Excellent communication and listening skills Excellent telephone manner and related soft skills Strong attention to detail and ability to multi-task Proficient with computer and email use and functionality Strong decision-making and problem-solving skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- KOLKATA ( RAJARHAT, SALT LAKE ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *Must be comfortable with rotational shifts. SALARY- FRESHERS: UPTO 15k CTC and 12.7k Inhand. EXPERIENCED: UPTO 19k CTC and 15.4k Inhand. PERKS AND BENEFITS- ONE SIDE CAB IN ODD HOUR. INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #kolkata#kolkatajobs#kolkata#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

Job Description: Our Process Associates ( Proctors ) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process. The Responsibilities: Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules Serve as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues Log Active Interventions so they can be reported on at a Company level Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers Interviewing test takers with required documentation Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker Supervise the examination for the entire period and document the same in the database. Participate in weekly review meetings. Report technical issues during the exam to the technical support team Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support. Additional Position Information: Onsite Location: Nacharam Core Hours: Rotational - Night Shifts Core Days Worked: 5 Days Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement. Desired Attributes: Excellent verbal and written communication (English required) Ability to communicate eectively with customers and employees Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite Ability to be responsive and adept at problem-resolution and critical thinking Ability to achieve positive satisfaction results from customers and employees The Benets: Competitive Pay Two way Cab Services (Selective regions) Healthy work Culture Career Growth Opportunities Learning and Development Opportunities Company Sponsored Health Insurance Referral Award Program Free Food (Lunch, Dinner & Breakfast) 6k Transport Allowance

Urgent requirement for BPO Executive international process. Candidate should be very good in English communication skills Candidate must possess 1 year in international calling experience immediate joiner will be preferred . interested candidate reach out to us at 9056288584

Role & responsibilities Handle customer queries and complaints related to telecom services through voice calls and chat/email. Assist customers with service activation, billing issues, plan changes, and network complaints. Log interactions and update customer information in CRM systems accurately. Escalate unresolved or complex issues to relevant departments following internal protocols. Provide accurate information and troubleshoot basic technical problems (e.g., SIM errors, network outages, device setup). Maintain a high level of customer satisfaction by ensuring timely and effective resolutions. Meet daily/weekly performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT. Qualifications & Skills: HSC (12th pass) or Graduate in any discipline. 02 years of experience in a BPO/telecom customer service environment preferred. Strong verbal and written communication skills in English and one regional language. Ability to multitask between voice and non-voice support. Familiarity with telecom services and common customer issues. Basic computer proficiency (typing speed, CRM systems, email platforms). Good listening skills, empathy, and patience when dealing with customers. Flexible to work in a 24x7 environment with rotational offs. Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Hello Job-Seekers!! Greetings from Hiring Labs! Hiring for Customer Support Executive Voice/Non-Voice for Multinational BPO in Lucknow Location. We are actively looking for dynamic and enthusiastic Undergraduate/Graduate candidates with excellent communication skills to join our growing Customer Support team. Job Role: Customer Support Executive (Voice & Non-Voice) Job Type: Full Time Experience: 02 Years (Freshers are welcome) Qualification: Undergraduate / Graduate Age Limit: 1835 Years Location: Lucknow Key Highlights: 5 Days Working (Rotational shifts & rotational week offs) 24x7 Work Environment 9.5 Working Hours (Includes 1-hour break) 3 Months Paid Training followed by a Certification Round No Leaves in the First 3 Months (except weekly offs) Attractive CTC: Non-Voice: Up to 26,000 CTC (incl. PLI) Voice: Up to 28,000 CTC (incl. PLI) Interview Process: HR Round Operations Round Online Assessment Who Should Apply: Freshers or candidates with up to 2 years of experience Strong verbal & written communication skills Willingness to work in rotational shifts and weekends Commitment to customer service excellence Perks & Benefits: Paid Training Performance Linked Incentives (PLI) Certification Opportunity Professional Growth in a Supportive Environment Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan HR Executive Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in English and regional Language Very strong people person with excellent interpersonal skills Tech-savvy

We Are looking For Computer Operator, Who can Perform defined tasks per documented instructions/process Male And Female Both Can apply Fresher And Experience Both Can Apply Basic computer knowledge must Hardworking Work from Home

Customer Support - International Voice & Non voice Role - Handling customer queries Fresher/Experienced can apply Rotational shifts & week offs Salary upto 36k CTC 15 Days accommodation Interview mode - Virtual Himanshu- 9521247651

|| Immediate Joiners Preferred || Were looking for International Voice Process || Blended Process || Chat Support || Associates to join our dynamic team! If you have excellent communication skills and a passion for customer service, this is your chance to grow with us. Job Roles Available: Fresher Openings CTC: 2.75 LPA 3.80 LPA Transport Allowance: 4,000 Training & Growth Opportunities Available Voice Process CTC: Up to 5.50 LPA | Take-Home: 38,061 Transport Allowance: 4,000 | Incentives: 2,500 Blended Process (Voice + Non-Voice) CTC: Up to 5.80 LPA | Take-Home: 40,257 Transport Allowance: 4,000 | Incentives: 2,500 Chat Support CTC: Up to 5.00 LPA | Take-Home: 36,000 Transport Allowance: 4,000 | Incentives: 2,000 Requirements: Graduate/Undergraduate candidates can apply Strong English communication skills (Written & Verbal) Willingness to handle English/Hindi calls as needed Perks & Benefits: Competitive Salary + Performance-Based Incentives Career Growth in a Global Organization Transport: Company Cab Service OR Self-Transport Allowance Supportive & Inclusive Work Environment Interested? Apply now! Apply now to kickstart your career! Interested candidates kindly share your CV: HR Khushi - 8532070200 HR Anjali - 6238069002 HR Afreen - 6206077869

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

For Teleperformance is hiring for Noida location!!! Opening for International Non Voice If interested please contact Hr Barnali at 7384484039 with keyword "Noida" Responsibilities : Provide resolution to the customers. Manage chat ensuring seamless connections and minimal disruptions Resolve queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Fresher and Experienced (minimum 6 months experience on papers) can apply. Ready to work in the rotational shifts ( Night shifts) what we offer: Opportunities for career growth and advancement Paid training Permanent Job One side cab/shuttle provided during odd timings within hiring zone Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, and ability to handle customers. Preferred candidates from CBSE board, btech, bsc, bca, ba , bcom. Salary- 20k - 24k inhand Interested candidates can contact and share their CV in whatsapp and mention keyword "Noida" at 7384484039 Please register in the below link to get further job updates. https://myhrms.teleperformancedibs.com/TPRecruitementRegistration HR Barnalie 7384484039

Roles and Responsibilities - Process loan application forms Verify data and make the correction. Verify KYC documents Review and verify the entries Online forms processing Maintain the Confidential records Completely working from the office Working Days / Hours / Benefits: 6 days week (Monday to Saturday) Growth Opportunity within the organization. Flexible working hours. Employee centric Organization.

Greeting from KVC CONSULTANTS LTD. We are hiring in Bulk for International Chat & Voice Process in Gurgaon Dlf Cyber City. For better reference please go through the Jd below Internatioanl Voice Process Eligible - Graduates Salary Compensation - Rs 3.00 to 3.60 LPA 5 Days Working Cabs Available. Internatioanal Chat Process Eligible - UG/Grads Salary - Rs 2.45 to 3.20 LPA 5 Days working Cabs Available Perks & Benefits Interested Candidates can Call or Whatsapp resume on below mentioned No's Devika - 9821182651 Simran - 9821182647 Mahvish - 9628373766 Not for Candidates pursuing full time graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

1. Resolve customer complaints via Call. 2. Responding to customer inquiries. 3. Ensure customer satisfaction & provide professional support. 4. Proper resolution to customer Queries. 5. salary up to 35k if interested Call @ 6394461757 Abha

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats with a focus on providing excellent customer service. Maintain accurate records of all interactions with customers using our CRM system. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay up-to-date with product knowledge and company policies to provide informed support. Resolve issues promptly and efficiently to ensure high levels of customer satisfaction.

Job description Tech Mahindra is hiring for Email/ Chat process at Chandivali Location Designation - Customer Service Executive Roles & Responsibility: Handling customer queries via Email/Chat related to share market, Identify and assess customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Key skills required: Good English communications skills Ability to listen and active problem-solving skills. Good interpersonal skills Required Candidate profile: Education & Experience: Any Graduate & Experienced candidates (minimum 6 months on paper) Languages: English, Hindi, Marathi Working location: Tech Mahindra Ltd. Chandivali Work from office Shift Timing: 8am - 8pm any 10hrs for Male & Female both 5 days Working & Two Rotational week off. Age: 18-35 years HR Contact Person: HR Priyanka : 8689948557 (Call/WhatsApp)

Greetings From Scorelabs ! We are Looking for Email & Chat Support Executives Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Required Candidate profile Candidates should have a minimum of 2-3 years of experience in voice/chat support. Minimum Intermediate Required Possesses excellent verbal and written communication Call Hr Meghana - 9573394839

Role: International Non Voice & Voice Process ( Only candidates in Hyd ) Client: MNC Location: Across Hyd. Qualification: Ug or Above Salary: 3 to 4 Lakhs Days: 5 Days Interview: HR and Ops Skills: good Comms Thanks HR Perks and benefits Cab & Medical

Role: International Non Voice & Voice Process ( Only candidates in Hyd ) Client: MNC Location: Across Hyd. Qualification: Ug or Above Salary: 2 to 4 Lakhs Days: 5 Days Interview: HR and Ops Skills: good Comms Thanks HR Perks and benefits Cab & Medical

Hi, We are hiring Fresher and Experienced Candidate for one of our reputed Client located at Mumbai Powai Role & responsibilities Exp Req - 0 - 3 years Position - Customer Service Operation( non voice - Email and Chat) Location - Mumbai powai Mode of work - Hybrid Shift- UK shift - 12:30 PM - 9:30 PM (drop facility available) Interview Date (Aptitude test) - 17th and 18th June Time - 11:00 AM - 5:00 PM Mode of test - F2F Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key responsibilities: Life Operations, Advice, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for Advice and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Preferred candidate profile Candidate with 0-3 years of experience People with Exp in Insurance / pension operations Relevant exp in Backed or customer service operations (Fresher Can also apply) 20% internal coordination rest backend operations Excellent verbal and written communication skill Note - We are conducting a drive on 17th and 18th June kindly share your updated copy of resume on gitika.gupta@weareams.com or whatsapp on 7506127362 with below mentioned details - Total Exp - Relevant Exp Current CTC - Exp CTC - Notice period - Availability for L1 screening - Aptitude Test - (F2F) - 17th / 18th June Time L1 - Assessment test/ aptitude test involves set of questions based on below mentioned subject Comprehensive grammar Logical and reasoning Basic Mathematics Kindly do not apply if you are not looking for Customer service operations role Gitika Gupta Talent Acquisition M| +91 8976944291/7506127362 E| gitika.gupta@weareams.com www.weareAMS.com

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Hiring for Customer Service Voice process - Gurgaon In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing /understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Hiring for International BPO in Gurugram loaction Process:- E commerce Shifts :- Rotational CTC: 2.65 LPA upto 4.2 LPA as per experience 05 days working cab facility Call or whatsapp CV now to schedule interview HR 79827 39499 Required Candidate profile The ideal candidate will possess a combination of excellent communication skills, empathy, problem-solving abilities, and a genuine passion for providing exceptional service.

Hiring for a international Chat and email process Only graduate Minimum 01 year of Any Customer service experience required with good communication skills Either voice or chat experience for Faster reply WHATSAPP CV to 7982739499

- Solving customer queries over the email and chat. - Solving telecom customer queries. - Language skillset: Hindi or Malayalam or Kannada or Tamil with Good English communication skills - Immediate joining HR Connect - Kavitha- 75488 27248 Required Candidate profile Designation: Business Associate Caller Back office – Wcom Email chat) 70% Email chat and 30% Voice Qualification - Any Graduate Shift Timings: Rotational shift / Rotational week off Work from office