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1.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 - 1.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Role & responsibilities Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. Experience working and delivering under strict timeline. Should have neutral accent Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required Preferred candidate profile Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Interview process Versant, CD and OPS Interview Versant Threshold : 58 and above only Shift Timing 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off. Perks and benefits Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required
Posted 1 month ago
0.0 - 5.0 years
1 - 6 Lacs
Gurugram
Work from Office
HBR is hiring for Email Support Role (Non Voice) CTC - 20K - 50K Per Month + Benefits Job Location- Gurgaon Walk In Address- Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor Lift 2 Landmark- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Call & Whatsapp:- 9147047908 / 7290845078 / 8882138273 Time 10:30 AM to 3:30 PM Please carry two copies of resume & 1 ID. Contact Person - Abhishek & Majida Perks & Benefits- 5 days working - 2 days off - Rotational offs. 24*7 Shifts Cabs (Graduate/post Graduate- Fresher) (BTech/MTech Candidates are not eligible for this process) Requirements- Good fluency of the English language, both written and spoken Driven to deliver an excellent customer experience through resolutions and adherence to response times Strong E-Mail Writing Skills with focus on Customer Service Solving Customer Queries Via E-Mail chat Job Description - You will use deductive reasoning to make sound business decisions. You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions. You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency Call & Whatsapp:- 9147047908 / 7290845078 / 8882138273
Posted 1 month ago
5.0 - 10.0 years
2 - 4 Lacs
Vasai
Work from Office
Responsibilities: Oversee production processes from start to finish Ensure quality control through regular inspections Collaborate with cross-functional teams on project delivery Manage inventory levels & stock rotation
Posted 1 month ago
0.0 - 4.0 years
3 - 4 Lacs
Mathura, Ranchi, Jaipur
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur . Please go through the JD and Apply. We shall call back the relevant profiles. A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 1 month ago
1.0 - 5.0 years
2 - 6 Lacs
Hyderabad, Bengaluru
Work from Office
Hiring for Leading ITES Company In Hyderabad and Bangalore for Customer Support. Interested candidates may apply through Naukri. We shall call back the relevant profiles. Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs ( Night Shift Allowance ) 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Virtual Interviews Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
1.0 - 4.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Greetings From Scorelabs Inc ! Helps customer via chat/email with desired information; researching, locating, and providing information Should also be familiar with semi-voice process, so that employee should out call the customer whenever required Required Candidate profile Minimum 1 year experience in Email or Chat Mandatory Ability to write, read and speak English and Hindi 50 % Voice & 50 % Non Voice Call Hr Suvarna at 9502739374
Posted 2 months ago
0.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Greetings from [24]7.ai India. Contact Hr : 81476 72851- Registration code - ARC 106 Designation: Associate and Senior Associate Responsibilities: International Semi voice Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply. Freshers & candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply Salary Range: Voice INR 2.9LPA- 4.0LPA (Incentive Goodies) Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Note: Maximum 30 years age limit Contact Hr : 81476 72851- Registration code - ARC 106 Immediate joiners only Work from office only Night shifts (US/ Australian) only No general day shifts
Posted 2 months ago
0.0 - 3.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Join us as a Customer Care Representative and be the difference in our customers experience! You’ll resolve customer issues through written communication platforms like chat, email, text, social media, and direct messaging. Contact -Aparna 9172726408
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai, Coimbatore
Work from Office
Position's General Duties and Tasks: We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. • Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service • Processing and logging incoming chats/emails into the CRM system. • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. • Coordinating training and mentoring activities for new team members. • Maintaining confidentiality of information. • Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2-3 years experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
Posted 2 months ago
0.0 - 2.0 years
0 - 1 Lacs
Patna
Work from Office
Required Skills: Good verbal communication skills - Hindi and English. Basic computer knowledge (MS Excel, email, CRM tools preferred). Positive attitude, patience, and willingness to learn. Customer-oriented with polite telephone etiquette
Posted 2 months ago
0.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Hiring for Multiple Call Center Roles Apply to one company, access jobs with many Immediate Joining HR Round Versant Operations Round CTC Upto 4.5 LPA One-way cab provided for night shifts Free night transport Call HR Nivedita 7317810475
Posted 2 months ago
1.0 - 5.0 years
2 - 5 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring For International Voice Process !! GGN !! 5.25 lpa Need excellent communication skills & Immediate Joiners Under Grad + Fresher , 5 day working , rotational shift & 2 off , cabs 9911567769 / 9560028009 / 8860576337 Required Candidate profile 8860576337 , 9911567769 , 9560028009 Hiring for Telecom process !! Voice process !! International process Need excellent communication skills , immediate joiners
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Pune
Work from Office
Inviting applicants for the Chat process Any Exp International Email, Chat, Calling Must have International calling Exp Any Graduate can apply Must hv Excellent comms Ctc Upto 4.50 LPA Rotational Shifts 5 Days Working Call/wtsapp@Neha 8459669951
Posted 2 months ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 months ago
0.0 - 1.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 months ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 months ago
1.0 - 5.0 years
2 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 months ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 months ago
1.0 - 6.0 years
1 - 6 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Roles Handle inbound/outbound international voice calls for customer support. Address and resolve customer queries efficiently and professionally. Follow communication protocols and quality standards. Maintain call logs and update CRM systems accurately. Work in night shifts or rotational shifts as per international time zones. Rotational night shift Tele sales.
Posted 2 months ago
1.0 - 6.0 years
1 - 6 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Provide customer support through international voice calls. Address technical or service-related issues in a timely manner. Maintain customer satisfaction by following standard procedures and service protocols. Work closely with teams to escalate unresolved issues. Flexibility to work in international time zones.
Posted 2 months ago
0.0 - 1.0 years
0 - 1 Lacs
Mumbai, Maharashtra, India
On-site
We are a leading BPO service provider, offering dynamic solutions to clients worldwide. We are currently looking for freshers to join our team as BPO Executives. This is an excellent opportunity to gain experience in customer service, build your skills, and grow with us! Key Responsibilities: Handle inbound/outbound calls, emails, or chat support as per business requirements. Provide effective solutions to customer inquiries or concerns while maintaining a high level of professionalism. Process customer orders, requests, and complaints efficiently. Ensure a positive customer experience and contribute to customer satisfaction. Adhere to company policies, processes, and standards for quality assurance. Work with a team to achieve monthly targets and performance goals. Maintain up-to-date knowledge of products, services, and procedures. Manage multiple tasks and handle customer queries in a timely manner. Key Requirements: 0-1 year of experience in customer service or BPO (freshers are welcome). Excellent verbal and written communication skills in [Language]. Good problem-solving abilities and attention to detail. Ability to work efficiently in a fast-paced environment. Willingness to work in night shifts (flexibility in shift timings). Basic knowledge of computer systems and MS Office tools. Positive attitude, strong interpersonal skills, and a customer-first mindset. Preferred Skills : Previous experience in customer service or voice process. Knowledge of any foreign language (optional). Familiarity with CRM systems. Shift Timing: Night Shift
Posted 2 months ago
0.0 - 1.0 years
0 - 1 Lacs
Mumbai, Maharashtra, India
On-site
Good Verbal/written communication. Good analytical/computer skills (Excel skills, email writing). Analyze/Review data and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Skills required customer service excel email process chat process Experience 0-1 year
Posted 2 months ago
0.0 - 5.0 years
1 - 4 Lacs
Chennai
Work from Office
Immediate Hiring for Process Associate Non-Voice Hindi, Telugu, Kannada, Candidates Only Can Apply ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.
Posted 2 months ago
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