6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating with teams to define requirements and deliver robust solutions. - Utilizing agent workspace and performance analytics to enhance user experience. - Analyzing data to guide strategic decisions and improve HR service delivery. - Ensuring compliance with best practices, policies, and security standards throughout implementation. To be successful in this role, you should have: - A Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Masters degree preferred). - Extensive experience in ServiceNow HRSD product implementation with a focus on IVR and/or Employee Document Management. - Hands-on expertise in configuring ServiceNow HRSD products and integrating them with web services and email. - Strong communication, stakeholder engagement, and facilitation skills. - The ability to multitask, adapt to change, and work effectively in a fast-paced environment. Preferred certifications for this role include: - ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). - Project Management certifications (PMP, Agile). - HR certifications (SHRM, PHR/SPHR) would be a plus. If you have a passion for driving business alignment, leveraging data for decision-making, and managing configuration within the ServiceNow platform, we would like to hear from you. Join our team in Bangalore and make a difference in global HR service delivery. Immediate joiners are preferred for this position.,

Posted 6 days ago

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