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Lakarya LLC logo
IVR Genesys Cloud Developer Lakarya LLC

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Job Description: As a Genesys Developer in a project based in Chennai/Bangalore/Mumbai/Pune on a contractual basis for 18 months, with a possibility of extension, your primary responsibility is to collaborate with the existing Client Genesys PS teams. You will support the migration of call flows from Avaya to Genesys and enhance the migrated call flows by incorporating Conversational AI features. The project is divided into multiple phases with a focus on API integration with the client, Salesforce integration, Genesys Pointillist, Genesys Dialog Bot/Conversation AI for voice, as well as SMS and email functionalities. Key Responsibilities: - Collaborate with the existing Client Genesys PS te...

Posted 2 weeks ago

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