3 Email Encryption Jobs

You will be joining the Information Cyber Security Services (ICS) team at Standard Chartered Bank, a critical function operating under the purview of Technology Services. The team is composed of cyber security experts responsible for providing a global range of cyber security services and products to enhance the Bank's cyber security posture in the constantly evolving cyber security landscape. Your role within the ICS PROTECT tower will focus on the Email Security service, where you will be responsible for managing day-to-day activities, improving existing processes, introducing automation ideas, and identifying opportunities to implement new email security controls. As part of your responsibilities, you will be required to govern and manage both on-premises and cloud-based Email Security solutions. This includes managing product configurations, enhancing security controls, and leading service improvement programs to address risks, compliance issues, and process challenges. Collaboration with various teams such as Service leads, business teams, infrastructure teams, and security operations will be essential, providing technical guidance and support. Your role will also involve understanding the IT security requirements of the business and implementing efficient measures to meet those requirements. Handling priority issues, incidents, and escalations, as well as contributing to risk management, audit hygiene, and governance for the function will be key aspects of the position. Additionally, you will be responsible for documentation of security infrastructure, processes, run books, and operational manuals, as well as reporting and log correlation using tools like MS PowerPoint, Excel, and SIEM solutions. To be successful in this role, you should have a minimum of 4 to 8 years of experience in the Information Security Domain. Hands-on experience with Email Security products such as Proofpoint, Microsoft EOP, etc., and a good understanding of messaging platforms like Exchange, Lotus Notes, and o365 are required. Strong knowledge of email security controls like Anti-spam/malware, DMARC, SPF, Sandbox techniques, URL filtering, email encryption, and DLP is essential. Furthermore, familiarity with information security concepts such as CIA triad, access controls, vulnerability assessment, risk assessment, and auditing, as well as the ability to automate tasks in a BAU environment, will be beneficial. Strong communication skills, both written and verbal, are necessary to interact effectively across all levels of the organization. A diploma or bachelor's degree in engineering, Computer Science/Information Technology, or equivalent is required. Possession of industry-recognized Security Certifications like CISSP, CISM, CCSP, CEH would be advantageous. In this role, you will have the opportunity to contribute to the Bank's cyber security posture and play a vital role in ensuring the continuity and growth of its business operations across 70+ countries and territories where Standard Chartered Bank operates.,

Job Description We are looking for a Technical Account Manager to join our growing global team at Sectigo. As a Technical Account Manager (TAM) at Sectigo, you will play a pivotal role in providing Premier Support to high value enterprise customers, delivering an elevated level of access to Sectigo experts and features. Acting as the single point of contact for issue management, you will ensure consistent, proactive, and personalized service while collaborating with internal teams to optimize solutions for customer success. Sectigo Premier Support is designed to provide 24/7/365 access to experts, minimizing downtime, maximizing productivity, and driving customer success. This role is critical to achieving Sectigos mission of delivering a world-class customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Technical Support And Guidance Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss. Collaborate with internal technical teams to proactively monitor and manage customer issues. Troubleshoot and resolve technical problems with a strong understanding of Sectigo&aposs PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM). Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations. Customer Relationship Management Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships. Build trust by providing consistency, accountability, and visibility tailored to the customer&aposs business and product needs. Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise: Provide product training and technical advice to clients, ensuring they are empowered to use Sectigo solutions effectively. Maintain expertise in Sectigo&aposs product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, and Windows operating systems. Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.). Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth: Manage customer relationships to ensure satisfaction, retention, and long-term success. Identify opportunities by analyzing customer needs and usage trends. Act as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives. Advocate for customers by providing feedback to Sectigo&aposs engineering and product teams based on customer insights. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelors degree in business, information technology, or a related field (or equivalent experience) is strongly preferred. Experience Minimum 3 years of dedicated customer support, account management, or client success experience in a technical or service-related field.? Proven ability to work effectively in team environments and manage cross-functional communication.? Experience in the security industry or with technical support products is a strong asset.? Ideal Candidate Profiles, Talents, And Desired Qualifications Account Management: Proven ability to build and nurture long-term customer relationships. Experience in enterprise account management or a similar customer-facing role.? Experience conducting business reviews and delivering customer-centric solutions. Technical Expertise Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, and Java. Understanding of PKI/Digital Security products. Expertise in operating systems (Linux, Apache, RedHat, Windows) and networking concepts (TCP/IP, DNS, SMTP, etc.). Hands-on experience troubleshooting server-level and security product issues. Communication And Problem-Solving Excellent interpersonal and organizational skills to manage multiple accounts effectively. Strong problem-solving skills to address technical challenges and provide timely resolutions. Soft Skills Ability to work collaboratively in a team environment and adapt to flexible schedules. Strong relationship-building, problem-solving, and customer service skills.? Ability to manage multiple accounts and prioritize tasks effectively.? Analytical mindset with a proactive approach to identifying and solving issues.? Willingness to adjust working hours based on customer needs and business demands.? Fluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work and our team members reflect the positive outcomes we deliver to our customers every day. Show more Show less

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,