EllBee Hotels is a premium hospitality brand committed to providing exceptional stays and experiences to our guests. We are looking for a Reservation Executive to join our team and enhance the guest booking experience by managing reservations with efficiency and professionalism. Key Responsibilities Handle inbound inquiries via calls, emails, and online booking platforms. Manage room reservations, modifications, and cancellations efficiently. Provide accurate information on room categories, pricing, availability, and promotions. Upsell premium room categories and additional services to maximize revenue. Ensure a smooth reservation process by maintaining accurate records in the system. Coordinate with front desk and housekeeping teams for seamless guest experiences. Address customer concerns and resolve booking-related issues professionally. Process payments and ensure adherence to company policies. Assist in preparing daily reports on occupancy, revenue, and reservations. Stay updated with hotel offerings, local attractions, and travel trends.