Key Responsibilities: Test Automation: Develop and maintain automated test scripts using C# for financial applications. Conduct thorough testing to ensure software functionality and performance meet high standards. Database Testing: Utilize SQL for effective database testing, data validation, and integrity checks. Data Formats: Test data interchange formats, including XML and JSON. Behavior-Driven Development (BDD): If applicable, leverage Specflow for behavior-driven development to enhance test scenarios and collaboration with stakeholders. Collaboration: Work closely with developers, product managers, and other cross-functional teams to ensure high-quality deliverables. Must have: Proficiency in C# for test automation. Strong knowledge and hands-on experience with SQL, XML, and JSON. Nice to Have: Familiarity with Specflow for behavior-driven development (BDD). Interest in or exposure to the Finance & Loan domain.
What’s your new role about? The NOC Technician I is responsible for: responding to user reports of application outages, monitoring system events, monitoring automated job processing, escalating to the appropriate IT teams, and coordinating conference calls based on defined procedures. The NOC Technician I is also responsible for requests for monitoring, holding, running, or canceling Batch jobs as well as handling some Service Desk tickets. The NOC Technician I respond to telephone calls, email, and self-service requests for technical support. He or she is also responsible for response to escalations from all third-party partners and vendors to ensure prompt internal escalation as appropriate. Key Responsibilities: Monitor system events/alerts and incident reports to ensure maximum service uptime. Serve as a first-level escalation point for all system-generated events/alerts and user-generated incidents and escalate them to appropriate IT team based on defined procedures. Troubleshoot and gather critical information for system events/alerts and incident reports in order to ensure prompt investigation following escalations to Tier 2 and Tier 3 support groups. Receive support requests by phone, e-mail, and ticketing systems. Continually expand technical knowledge. Apply understanding and knowledge of information systems products and services to assist internal users. Recognize, research, isolate, and resolve information systems problems. Coordinate escalations to appropriate technical, professional, or service personnel for appropriate services, repairs, training, and follow-up. Work a rotating schedule including evenings, overnight, weekends, and some holidays when needed. Create procedural documentation for the knowledge base. Domain Knowledge: If applicable, develop an understanding of the Finance/Loan domain to align technical solutions with business requirements. Education: Bachelor’s in computer science Engineering, or Information Technology or equivalent experience Skills: Must have: Does NOT have to be an expert, but familiar with Azure cloud and also navigating through the portal. At minimum, entry level understanding with Infrastructure (servers, applications, interconnectivity and concepts between systems, etc.) RDP Batch scheduling tools and concepts Microsoft suite (Excel, PowerPoint, Outlook, Word) Clear and efficient communication skills Clear and efficient writing skills Troubleshooting and analysis skills (work through problems diligently before having to escalate to the next tier) Following processes and procedures Good to have: At least base level of familiarity with SQL, PowerShell. Familiar with DevOps environment ServiceNow Required Core Traits: Takes ownership of decisions, actions, challenges, and solutions Applies problem-solving skills to implementing cost-effective solutions Demonstrates refined written and verbal communication skills, fosters open communications, listens effectively, and builds strong partnership networks that result in consistent forward momentum Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions Takes initiative to complete critical tasks, especially in team settings with dependencies on other people Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities Collaborates and openly seeks and shares information across teams and departments Has some experience in his or her technical field and continually augments experience and skills with the latest research results and techniques Demonstrates a bold commitment to the total alignment of actions, words, and professional beliefs
The Associate Salesforce Service Cloud Developer will be responsible for participating in the definition, implementation, and support of Elevate's Customer Agent service center platform. Working closely with the tech lead, project leads, organizational units, and subject matter experts, you will identify, configure, deploy, and maintain business processes. A demonstrated background in Salesforce Development with a specialization in Service Cloud is essential for this role. Your responsibilities will include handling administrative Salesforce functions such as user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, AppExchange, data management, audits, and managing various environments. You will develop programs and procedures required to integrate and implement the necessary requirements while advising on the design, installation, configuration, maintenance, and upgrades of the Salesforce platform for the organization. Collaboration with other Salesforce application administrators, tech leads, developers, and IT team members is crucial to help solution business requests and absorb product and technical capabilities. You will partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences, reduced cost, and time impacts. Utilizing and championing agile techniques to deliver on competing requirements will be part of your daily tasks. Representing the IT team in the execution of test plans, ensuring quality software delivery, and confirming that the implementation aligns with the business need by coordinating release documentation and communication are key aspects of this role. Additionally, you will provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support. To be successful in this role, you must have a Bachelor's Degree in Computer Science, software engineering, or a closely related field, or equivalent experience. Two to three years of experience in systems design, analysis, and programming with specific experience working on the Salesforce Service Cloud platform is required. Experience with Salesforce APIs, APEX, triggers, batch Apex, Lightning, Visualforce, reports, and dashboards is essential, as well as a basic understanding of Salesforce architecture, API capabilities, and constraints of the Salesforce Service Cloud application. Experience in creating business cases for technology-related solutions, the ability to build and maintain effective working relationships with stakeholders, and experience in Service Cloud related business processes like Case Management, Knowledge, CTI/Voice Integrations, custom designing Communities, Omni channel case distribution, Lightning App/Page Management, Salesforce chat, and Email to Case are highly beneficial. Proven experience in best practices for Salesforce deployments, working with change sets, and deployment tools such as Microsoft DevOps and/or GearSet is desirable. You should be able to accurately estimate work within an Agile framework, distill loosely defined problems, identify potential approaches, and execute solutions. Understanding business requirements and translating them into solutions in Salesforce, along with a keen understanding of how Salesforce fits into the larger technology landscape, are important aspects of this role. Confidence, excellent communication skills, strong analytical skills, attention to detail, and time management skills are essential for success in this position.,