Service Engineer Human Development & Research Foundation

2.0 - 5.0 years

2 - 5 Lacs

navi mumbai

Work from Office

Responding to customer service requests online /off line, diagnosing equipment problems and providing timely and effective. Knowledge of PLC, Automation, Electronic equipment servicing and maintenance Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance. Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability. Your tasks Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance. Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources. Perform preventive maintenance activities according to manufacturer specifications and service agreements. Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques. Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely. Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution. Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support. Knowledge of PLC, Automation, Electronics equipment servicing . People from Solar /Inverter/ Automation industry will be preferred.

Posted 2 weeks ago

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