3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be a valuable member of our team as a Product Support Engineer, responsible for providing efficient after-sales service support for our electronics products across India. Your role will involve addressing customer complaints, conducting troubleshooting, performing installations and repairs, and ensuring customer satisfaction through proactive engagement. Your key responsibilities will include analyzing customer complaints and resolving issues in a timely manner, offering support for installation, troubleshooting, and repair of alternators, DC motors, controllers, and related components. You will also be involved in suggesting improvements for power electronic components and control systems, building a network of service dealers and partners, conducting training sessions for dealers and internal teams, and maintaining service records and documentation. Collaboration with sales and product teams to enhance product quality based on customer feedback, reporting key issues to management, and upholding service quality standards will be integral parts of your role. Additionally, you will be expected to travel across India for on-site support, audits, or installations as required. This is a full-time position with benefits including health insurance, life insurance, paid sick time, paid time off, and Provident Fund. The work schedule is on day shift from Monday to Friday. As part of the application process, you will be asked questions regarding your experience as a Product Support Engineer, current CTC and expected salary, notice period, experience in power electronics and handling IGVT, mosfet, thyristors, as well as knowledge of communication protocols for machine-to-machine communication. The work location for this role is in person, providing you with the opportunity to make a meaningful impact on our customers" satisfaction and product performance.,

Posted 4 days ago

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