2.0 - 6.0 years

3 - 5 Lacs

ahmedabad

Work from Office

JOB DESCRIPTION JOB FAMILY: Field Service JOB LOCATION: Ahmedabad JOB GRADES AND TITLES (SPECIFIC) :GRADE DESIGNATION Associate Electrical AssociateElectrical/Electronic Service Associate A. KEY PURPOSE FOR THE JOB: Responsible for handling Electrical complaint handling, Commissioning & Automation of Lubrication Systems for West & North Region (Zone 3) B. PROFILE OF THE JOB HOLDER:GRADEQUALIFICATION EXPERIENCE AssociateBE/Diploma Electrical/Electronics/Mechatronics3 to 5 Yrs C. KEY RESPONSIBILITIES: Handling Electrical/Electronic customer complaints Electrical/Electronic commissioning support & interfacing of SKF system with customer main equipment panel Automation activities in Lubrication Systems supplied to customers at different sites (PAN India). Assess Electrical hardware and software malfunctions by using diagnostic tools and customer input. Repair or replace malfunctioning components and consumables to restart the system in a defined timeline. Provide Electrical/Electronic support to customer concerns and address issues until the customer is fully satisfied. Online Electrical Service Support to Customer or Service Team as & when required. Ensure proper handover to customers with Service Reports. Ensure proper adherence to safety requirements. Ensure customer delight. Adhere to SKF internal processes & systems. Maintain Proper Electrical & Electronics data related to Lubrication Systems. Close Coordination with cross-functional teams. E. KEY INTERFACES / INTERACTIONS IN THE JOB: Customers Distributors Service Team Engineering team E. REPORTING TO: Regional Service Manager West & North (Zone 3) FM - HRD - 016

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