Network Operations Center (NOC) Support Analyst Inspire

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Network Operations Center (NOC) Analyst at Inspire Brands, you will be responsible for overseeing all technology aspects of the organization. Your primary role will involve acting as the main technology expert for the NOC team, ensuring the detection and resolution of issues in production before they impact the large scale operations. It will be your duty to guarantee that the services provided by the Inspire Digital Platform (IDP) meet user needs in terms of reliability, uptime, and continuous improvement. Additionally, you will play a crucial role in ensuring an outstanding customer experience by establishing service level agreements that align with the business model. In the technical aspect of this role, you will be required to develop and monitor various monitoring dashboards to identify problems related to applications, infrastructure, and potential security incidents. Providing operational support for multiple large, distributed software applications will be a key responsibility. Your deep troubleshooting skills will be essential in enhancing availability, performance, and security to ensure 24/7 operational readiness. Conducting thorough postmortems on production incidents to evaluate business impact and facilitate learning for the Engineering team will also be part of your responsibilities. Moreover, you will create dashboards and alerts for monitoring the platform, define key metrics and service level indicators, and ensure the collection of relevant metric data to create actionable alerts for the responsible teams. Participation in the 24/7 on-call rotation and automation of tasks to streamline application deployment and third-party tool integration will be crucial. Analyzing major incidents, collaborating with other teams to find permanent solutions, and establishing and publishing regular KPIs and metrics for measuring performance, stability, and customer satisfaction will also be expected from you. In terms of qualifications, you should hold a 4-year degree in computer science, Information Technology, or a related field. You should have a minimum of 5 years of experience in a production support role, specifically supporting large scale SAAS Production B2C or B2B Cloud Platforms, with a strong background in problem-solving and troubleshooting. Additionally, you should possess knowledge and skills in various technologies such as Java, TypeScript, Python, Azure Cloud services, monitoring tools like Splunk and Prometheus, containers, Kubernetes, Helm, Cloud networking, Firewalls, and more. Overall, this role requires strong technical expertise, effective communication skills, and a proactive approach to ensuring the smooth operation of Inspire Brands" technology infrastructure.,

Posted 3 days ago

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