REF73249Z- Assistant Manager - EIT, GEN AI WNS Holdings

7.0 - 12.0 years

8 - 14 Lacs

Pune

Work from Office

Serve as the lead point of contact for all customer IT account management matters Build and maintain strong, long-lasting client relationships Look at opportunities for new technologies including AI to improve efficiencies Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of IT solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics (e.g. quarterly service levels and annual forecasts) Prepare reports on account status Assist with challenging client requests or i...

Posted 2 months ago

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Senior Program Analyst - EIT - Desktop Support WNS Holdings

4.0 - 8.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Job Responsibilities: Attend all the Tickets forwarded by Service Desk. Taking follow up with engineer of daily basis work. Ensure Tickets are resolved within SLA agreed with WNS.Escalate Tickets to the next level as & when required to the respective Back-end teams and follow up to its closure with a complete resolution. Asset Inventory management. Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft Windows 8, windows 8.1, windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.) Active Directory User Administration.Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation.Providing dai...

Posted 3 months ago

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