Salesforce Architect - Service Cloud/Contact Center Vayuz Technologies

10.0 - 12.0 years

4 - 5 Lacs

Hyderabad, Telangana, India

On-site

Salesforce Solution Design and Implementation Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management Lead and mentor a team of Salesforce practitioners Enforce adherence to Salesforce best practices across delivery Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement Participate in pre-sales meetings and provid...

Posted 3 months ago

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Salesforce Architect - Service Cloud / Contact Center Vayuz Technologies

10.0 - 12.0 years

4 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Salesforce Service Cloud and Contact Center : Design and implement best-in-class Salesforce-based call center solutions. Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including: Experience Cloud Service Cloud Service Voice CPQ BOTs SMS Online Sites Order Management Data Cloud Einstein/Gen AI Unified Knowledge Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : Lead and mentor a team of Salesforce practitioners. Ensure adherence to best practices in Salesforce. Solution Design : Participate in and lead pre-sales meetings and sales opportunities. Establish...

Posted 3 months ago

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Salesforce Architect - Service Cloud / Contact Center Vayuz Technologies

10.0 - 12.0 years

4 - 5 Lacs

Pune, Maharashtra, India

On-site

Posted 3 months ago

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salesforce Espire Infolabs

7.0 - 12.0 years

15 - 30 Lacs

Gurugram

Work from Office

Role - Salesforce Location - Hybrid - Gurgaon / Remote Experience - 7+ years Job Summary: We are seeking highly skilled Salesforce Lead Developers with strong hands-on experience in Service Cloud , Einstein for Service for Service , and Agent Console (Agent Workspace) . The ideal candidates will lead technical design, development, integration, and enhancements for customer service initiatives, working closely with business and technical stakeholders. Key Responsibilities: Lead the design, development, and implementation of Salesforce Service Cloud solutions including Case Management, Omnichannel, Knowledge Base, and CTI integration. Architect and develop advanced solutions leveraging Salesfo...

Posted 4 months ago

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