Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) -Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Information Date Opened 09/15/2024 Job Type Full time Industry IT Services Work Experience 4-5 years Salary 25K-30K City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 About Us Linkwave Technologies Pvt. Ltd. (LTPL) is a government-licensed Internet Service Provider in India, focusing on offering reliable, secure, and affordable internet services throughout Uttarakhand. Established in 2016 by two IT entrepreneurs, LTPL delivers advanced digital communication, networking, and connectivity solutions including high-speed Internet Leased Line, Corporate Business Broadband, and VPN services. With over 50 points of presence across the region, LTPL collaborates with major telecom players like Airtel, Vodafone, and Tata Tele services to ensure top-tier internet access for small medium and large businesses. Job Description We are looking for an experienced and skilled Level-2 Network Engineer with a strong background in routing protocols (especially BGP), switching technologies, and network troubleshooting. The ideal candidate will have 3-5 years of hands-on experience managing and optimizing network infrastructures. You will be responsible for maintaining the integrity of high-availability network infrastructure, diagnosing complex network issues, and working with a team of engineers on advanced network configurations. This is an exciting opportunity. For those looking to work with cutting-edge networking technologies and grow within the field. Requirements Key Responsibilities: Network Design & Optimization: Assist in designing, implementing, and optimizing scalable and secure network architectures to meet business needs. Team Dispatching: Must be a team player and can handle 10 on filed Executievs and would be Responsible for initial steps network related complaints and Frequently visit to the client side if required. Routing & Switching: Configure and maintain Layer 2 and Layer 3 networks, focusing on advanced routing protocols like BGP, OSPF, EIGRP, etc. Manage and troubleshoot enterprise-grade switching environments (VLANs, STP, VTP, port-channeling). BGP Configuration & Maintenance: Implement, configure, and maintain BGP peering and policies for multi-homed environments. Troubleshoot BGP-related issues such as route flapping, convergence problems, and incorrect route advertisements. Network Troubleshooting: Act as a point of escalation for Level-1 engineers to resolve complex network issues involving routers, switches, firewalls, and load balancers. Use advanced troubleshooting tools and techniques to diagnose performance bottlenecks and outages. Network Monitoring: Proactively monitor network performance using tools such as SolarWinds, Nagios, PRTG, etc., and address performance degradation, latency, or congestion issues. Security: Ensure network security by implementing and managing firewalls, VPNs, IDS/IPS, and other security appliances. Collaborate with the security team to prevent network vulnerabilities and ensure compliance with security best practices. Documentation: Maintain up-to-date network diagrams, configuration files, and documentation for ongoing network projects and existing infrastructure. Collaboration: Work closely with vendors, ISPs, and internal teams to ensure seamless integration and support of network services. Mentoring & Guidance: Provide mentorship to junior engineers, assisting in knowledge transfer and best practice implementation. Project Management: Contribute to network-related projects, such as network upgrades, migrations, and capacity planning, ensuring they are delivered on time and within scope. Required Qualifications: Experience: 3-5 years of hands-on experience in network engineering, with a strong focus on routing, switching, and BGP. Technical Skills: Advanced knowledge of routing protocols, especially BGP, OSPF, EIGRP, and the ability to configure, optimize, and troubleshoot them. Experience managing Layer 2 and Layer 3 switch configurations, VLANs, VTP, spanning-tree protocol, and inter-VLAN routing. Strong understanding of MPLS, VPNs (site-to-site and remote access), and load balancing technologies. Familiarity with network security principles and firewalls (e.g., Cisco ASA, Palo Alto, Fortinet). Proficiency in using network monitoring tools such as SolarWinds, PRTG, Nagios, or similar. Certifications: Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred. Other certifications such as Juniper Networks Certified Professional (JNCP) or vendor-specific certifications (e.g., Fortinet, Aruba) are a plus. Soft Skills: Excellent problem-solving and analytical skills. Ability to work independently, manage priorities, and escalate issues when necessary. Strong communication skills, both written and verbal, to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, team-oriented environment and collaborate with cross-functional teams. Preferred Qualifications: Experience with cloud networking environments such as AWS, Azure, or Google Cloud. Familiarity with SD-WAN technologies and network automation tools (Ansible, Python scripting, etc.). Prior experience in a data center or large enterprise network environment. Experience working with ISPs and managing external BGP peering and multi-homed environments. Physical Requirements: Ability to lift and install networking equipment (up to 50 lbs). Occasional on-call duty or weekend work may be required for maintenance windows or emergency situations. Benefits Compensation & Benefits: Competitive salary, based on experience and certifications. ESI & EPF benefits Health, insurance. Paid time off (PTO) and holidays.