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DrCloudEHR Support Specialist Ensoftek Solutions India

1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management In...

Posted 3 months ago

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