DrCloudEHR Support Specialist Ensoftek Solutions India

1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management Investigate application errors, provide workarounds, document resolutions in the ticketing system, and follow through until issues are closed. Active listening & communication Utilize strong listening skills to extract necessary detail from users, clarify technical queries, and simplify explanations for nontechnical audiences. Highlevel verbal communication Confidently interact with end users over phone and Zoom, resolve concerns in real time, and escalate critical issues to ensure user satisfaction. Follow company processes & documentation Adhere to DrCloudEHR’s support procedures, record all customer interactions, steps taken, and outcome in compliance with internal protocols. Requirements : Experience: 2+ years in helpdesk, application support, or EHR/EMR technical support roles—preferably with direct enduser support. Technical familiarity: Exposure to ticketing systems, remote-support tools, EHR workflows, and basic troubleshooting steps. Communication skills: Excellent verbal and written English; able to gather requirements and explain technical information clearly. Customer-oriented mindset: Strong interpersonal skills with a focus on timely resolution, empathy, and service quality. Remote working capability: Self-motivated, able to work during US business hours, and manage time independently in a virtual environment.

Posted 1 week ago

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