1205 Ehr Jobs - Page 29

Internal Title: Data Science Advisor External Title: Data Science Advisor Role Summary As a member of the Data Science Center of Expertise (DSCOE), the DS Advisor is responsible for leading and enabling Data Science within Cigna Group with demonstrable aptitude in Data Science (i) Technical Skills (ii) Leadership (iii) Scope & Impact (iv) Influence. Please see Qualifications section below for more details. The role will support the development and maintenance of proprietary advanced neural network (“AI”) foundation models in support of Cigna’s business operations. Key Responsibilities: Write code using PyTorch and/or Tensorflow to implement, test, and operationalize deep learning models Collaborate with data scientists and engineers to improve deep learning models and implement business-facing solutions built on top of those models Take responsibility for improving code performance and quality Follow developments in deep learning technology to identify opportunities to improve models Qualifications: Data Science Technical Skills Bachelors or Masters (Preferred) in statistics, computer science or equivalent field with 11-13 years of relevant experience Strong proficiency in ML, statistics, python or R, SQL, version control (e.g., Git), health care data (e.g., claims, EHR), with emphasis on Tensorflow and Pytorch Ability to promote best coding practices, championing a culture of documentation/logging Thorough understanding of ML lifecycle, including necessary tradeoffs and associated risks Leadership in Data Science Can own a project end-to-end e.g., scoping, business value estimation, ideation, dev, prod, timeline Collaborates and guides junior team members in completion of projects and career development Works cross functionally with technical (e.g., Data Science, Data Engineering) and business (e.g., clinical, marketing, pricing, business analysts) to implement solutions with measurable value Scope and Impact Independently delivers clear and well-developed presentations for both technical and business audiences Creates data science specific project goals associated with project deliverables Articulates timeline changes, rationale, and goals to meet deadlines moving forward Values diversity, growth mindset, and improving health outcomes of our customers Level of Influence Communicate with stakeholders to identify opportunities and possible solutions based on business need Draft project charter, timeline, and features/stories Influence matrix-partner leadership About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Job Title: Outpatient Department (OPD) Manager Job Summary: The OPD Manager is responsible for overseeing the daily operations of the Outpatient Department, ensuring efficient and high-quality patient care. The manager collaborates with clinical and administrative staff to optimize departmental performance. Key Responsibilities: Operational Management Lead and manage all the activities of the Outpatient Department (OPD) manpower and physical resources to ensure smooth operations and efficient patient flow. Organizing staffing schedules to meet the needs of the OPD service. Responsible for managing the appointment scheduling for the different consultants. Works on process and system enhancement to ensure the least possible patients’ waiting time and the smoothest possible patients’ access to service. Monitor key performance indicators and prepare regular reports for senior management. Oversee OPD patient billing, resolving complex patient inquiries or issues, and reporting to the management. Patient Care Address patient concerns, providing effective solutions and maintaining high standards of care. Analyse patient feedback, coordinate with clinical and administrative staff to address operational issues and implement improvements. Reviews continuously patients’ comments and feedback and accordingly rectifies root causes of repeated patients’ comments and complaints. Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient experience. Policy and Procedure Development Develop and implement policies and procedures to enhance patient care and departmental efficiency. Staff Management Responsible for recruitment, training, and performance evaluation of OPD staff, while identifying and addressing areas for improvement. Miscellaneous Other jobs may be assigned by the Management from time to time. Qualifications: Post-graduate in hospital management. Minimum of 7 years of experience in healthcare operations, preferably in an outpatient setting. Strong leadership and communication skills. Ability to analyze data, identify trends, and implement process improvements. Excellent organizational and problem-solving skills. Experience with electronic health records (EHR) systems. Familiarity with healthcare quality improvement initiatives. Ability to work under pressure and manage multiple tasks simultaneously. Please share your resume on -hr@holyfamilyhospital.in /hrdirector@holyfamilyhospital.in Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 1 year (Preferred)

Senior Project Manager Be the Engine Behind HealthTech Delivery Excellence Kochi, Kerala | Full-Time | Permanent At BlueBriX, We're Not Just Delivering Projects We're Transforming Healthcare. You’re not just a task juggler. You’re a strategist, a communicator, and a leader who thrives in organized chaos and is driven by outcomes. If you're passionate about delivering high-impact software products that solve real-world problems — especially in the HealthTech space — we should talk. What You’ll Own As a Senior Project Manager , your mission is to ensure every software project under your leadership is delivered on time , within budget , and above expectations . You’ll work closely with cross-functional teams and senior stakeholders to turn plans into products — especially within the EHR/EMR ecosystem. Project Leadership & Execution Translate product vision into actionable project roadmaps Define scope, timeline, milestones, and resource requirements Coordinate cross-team dependencies and vendor deliverables Own project budget, effort estimation, and delivery metrics Proactively track progress, surface blockers, and resolve risks before they escalate Drive performance through measurable KPIs Client & Stakeholder Communication Act as the strategic bridge between internal teams and clients Maintain transparency and trust with regular updates, demos, and reviews Manage scope changes and ensure alignment of expectations Risk & Change Management Identify risks early and put mitigation plans in motion Foster agility by managing change in a structured, responsive way Quality Delivery Ensure adherence to high quality and compliance standards Integrate QA throughout the lifecycle, from definition to deployment Champion continuous improvement and feedback loops People & Team Management Lead and energize project teams with clarity and purpose Set the tone for accountability and performance Mentor, support, and grow junior team members What You Bring Bachelor's/Master’s degree in Computer Science, Engineering, or related field 10+ years managing software projects, preferably in product-based companies Experience in Healthcare tech (EHR, EMR, RCM) is a big plus PMP or equivalent certification is preferred Mastery of Agile, Scrum, and traditional Waterfall models Fluent in tools like Jira, Confluence, Microsoft Project, and Gantt charts Strong leadership and communication chops — you bring people together Analytical mindset with a knack for solving problems before they’re problems Why BlueBriX? We’re a HealthTech product company that’s building intelligent, scalable systems for real-world care delivery — and we believe great project managers make that possible. You’ll be empowered, heard, and given the tools you need to succeed. Ready to take ownership of projects that truly matter? Apply now and let’s make healthcare better, one milestone at a time.

Job Description: AR Executive / Sr. AR Executive Job Title: AR Executive / Accounts Receivable Analyst Department: Account Receivable Reports To: AR Team Lead / AR Manager Location: Chandigarh, India Company Overview: ProBill RCM ProBill RCM is a dynamic and rapidly growing medical billing and revenue cycle management(RCM) company committed to optimizing financial performance for healthcare providers across various specialties. We leverage advanced technology and a team of meticulous experts to deliver accurate, compliant, and efficient billing solutions, ensuring our clients achieve maximum reimbursement and operational efficiency. We pride ourselves on our attention to detail, commitment to client success, and a collaborative work environment. Position Summary: The AR Executive / Accounts Receivable Analyst at ProBill RCM is a critical role responsible for-actively managing and resolving outstanding medical claims and patient balances. This position involves proactive follow-up with insurance companies, diligent denial management, and a keen eye for identifying trends and resolving payment discrepancies to maximize our clients'revenue capture. The ideal candidate will be a tenacious problem-solver with strong analytical skills and a deep understanding of the revenue cycle. Key Responsibilities:  Claims Follow-up & Resolution: o Proactively review and manage aging reports to identify and follow up on unpaid and underpaid claims with insurance companies (commercial, Medicare, Medicaid, Workers' Compensation, VA). o Communicate directly with insurance payers via phone, payer portals, and written correspondence to ascertain claim status, resolve payment issues, and expedite reimbursement.  Denial Management: o Analyze denied claims to determine the root cause of denial (e.g., coding errors, medical necessity, eligibility issues, missing information). o Prepare and submit appeals with supporting documentation, ensuringcompliance with payer-specific guidelines and timeframes. o Track denial trends and provide feedback to internal teams (e.g., Charge Entry, Coding) or clients to prevent future denials.  Accounts Receivable Analysis: o Identify and analyze trends in outstanding accounts, underpayments, and denials to recommend process improvements. o Ensure proper posting of payments, adjustments, and write-offs. o Collaborate with the payment posting team to reconcile accounts.  Patient Accounts & Collections: o Address patient account inquiries related to balances and Explanation of Benefits(EOBs). o Assist in setting up payment plans or resolving patient collection issues as per client policies.  Documentation & Reporting: o Maintain accurate and detailed notes in the practice management systemregarding all follow-up actions and communications. o Generate and interpret AR reports to assess performance and identify areas for improvement.  Compliance & Knowledge: o Stay current with changes in billing regulations, payer policies, and industry best practices. o Ensure all AR activities comply with HIPAA and other relevant healthcareregulations. Qualifications:  Education: o High School Diploma or equivalent required. o Bachelor's degree in healthcare administration, finance, or a related field preferred.  Experience: o 2-5 years of direct experience in Accounts Receivable, Medical Billing, or Revenue Cycle Management, with a strong focus on insurance follow-up and denial management. o Experience with various insurance types (commercial, Medicare, Medicaid) inessential. o Prior experience in a multi-specialty RCM environment is a plus.  Skills & Knowledge: o Strong understanding of the entire revenue cycle process. o In-depth knowledge of CPT, ICD-10-CM, and HCPCS coding, and medical terminology. o Proficiency in interpreting Explanation of Benefits (EOBs), Electronic Remittance Advices (ERAs), and denial codes. o Exceptional analytical and problem-solving skills to investigate and resolve complex billing issues. o Strong communication skills (verbal and written English) for effective interaction with insurance payers, clients, and internal teams. o Proficiency with practice management systems (PMS) and electronic health record (EHR) systems. o Ability to work independently and collaboratively in a team-oriented, high- volume environment. o Excellent organizational skills and attention to detail. o Proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting. What ProBill RCM Offers:  Competitive salary and performance-based incentives.  Opportunities for professional growth and skill development within a rapidly expanding company.  A collaborative, supportive, and dynamic work environment.  The chance to significantly impact the financial success of healthcare providers. To Apply: Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience and why they are a good fit for this role to hr@probillrcm.com Job Type: Full-time Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Monday to Friday Rotational shift Work Location: In person Speak with the employer +91 7717290606

Gian Jyoti Global School is a premier CBSE affiliated School having a legacy of over 50 Years. We are looking for a Nurse OR Nurse Intern to join our School. Location: Mohali Key Responsibilities: Cater to medical emergencies within the school premises. Manage the infirmary and provide care for students as and when required. Maintain an inventory of medicines and submit requisition requests for necessary supplies. Ensure proper storage and handling of medications. Promote wellness programs and initiatives within the school. Qualifications: Completed a Bachelor's or are in the final year of Nursing Updated CPR and First Aid certification. Proficient in using electronic health records (EHR) and other medical documentation systems. Interested and qualified candidates are encouraged to send their resumes at hr.gjgs2025@gmail.com. We look forward to hearing from you! Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Morning shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Expected Start Date: 01/07/2025

Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Engineering at Innovaccer With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we're shaping the future and making a meaningful impact on the world. About The Role We at Innovaccer are looking for a Site Reliability Engineer Database-II to build the most amazing product experience. You'll get to work with other engineers to build delightful feature experience to understand and solve our customer's pain points A Day in the Life Database design, model, implement and size large scale systems using Snowflake, PostgreSQL and MongoDB Responsible for Provisioning, availability 24X7, reliability, performance, Security, maintenance, upgrades, and cost optimization Capacity planning of large-scale database clusters Automate DB provisioning, deployments, routine administration, maintenance and upgrades Address the business critical incidents P0/P1 within the SLA, identify the RCA and address the issue permanently Sync data between multiple data stores (eg: PostgreSQL to ES and Snowflake to ES) Design, document and benchmark the Snowflake or MongoDB DB Maintenance, Backup, Health check, alerting and Monitoring Create processes, best practices, and enforce Identify and tune the long running queries to improve DB performance and to reduce the cost What You Need Having 4-8 years of experience Work in a fast-paced environment with the agility to change directions as per business needs Hands-on experience on SQL query writing along with Python or any other scripting language in any database environments Demonstrated experience any cloud environment like AWS, Azure and GCP Having in-depth knowledge on any two of MongoDB , Redis or Elasticsearch Knowledge on PostgreSQL / Snowflake / MySQL is a plus Setup high availability, replication and incremental backups for various datastores Setup database security best practices like encryption, auditing and Role based access control Knowledge on DB design principles, partitioning / shading and query optimization Expert in troubleshooting database performance issues in production Demonstrated experience with any cloud managed databases and self hosted databases, managing medium to large sized production Experience in building proof of concepts, trying out new solutions and improving existing systems with best practices to solve business problems and support scaling Having knowledge/ experience with Terraform , Jenkins , Ansible is a plus Having knowledge on database monitoring stack such as Prometheus and grafana Having expertise on Docker and Kubernetes is mandatory Should be proactive and have the intellect to explore and come up with solutions to complex technical issues Here's What We Offer Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices Where And How We Work Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team. Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data across systems and care settings and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer's EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by Black Book. For more information, please visit innovaccer.com. Show more Show less

Advanced Clinical & Technical Operations: Complex Dialysis Procedures: Independently set up, initiate, monitor, and terminate hemodialysis treatments for a diverse patient population, including those with complex medical conditions, multiple comorbidities, and challenging vascular access. Vascular Access Management: Expertly assess, cannulate (for AV Fistula/Graft), and manage various vascular access types (AV fistula, AV graft, central venous catheters), identifying potential complications and troubleshooting access-related issues. Administer local anesthesia as per protocol, under nursing/physician supervision if required. Critical Patient Monitoring: Continuously monitor patients' vital signs, fluid balance, and clinical status during dialysis, identifying and responding to adverse reactions, complications (e.g., hypotension, cramps, arrhythmias, access bleeding), and emergencies. Implement appropriate interventions as per protocol or physician's orders. Equipment Mastery: Operate, troubleshoot, and perform advanced routine maintenance on a wide range of hemodialysis machines and related equipment. Understand and manage various dialysis modalities (e.g., conventional HD, HDF, online HDF). RO Plant & Water Quality: Oversee the operation, maintenance, and quality control of the Reverse Osmosis (RO) water treatment plant, ensuring the purity and safety of dialysis water in strict adherence to AAMI/ISO standards and local regulations. Maintain comprehensive water quality logs. Dialyzer Reprocessing: Supervise and, if necessary, perform dialyzer reprocessing (manual and automated) according to established protocols, ensuring safety, efficiency, and adherence to infection control guidelines. Emergency Response: Proficiently respond to and manage dialysis-related emergencies (e.g., air embolism, severe hypotension, cardiac arrest) by initiating basic life support measures and assisting the medical team effectively. II. Leadership & Mentorship Training & Mentoring: Act as a primary trainer and mentor for new and junior dialysis technicians, guiding them in all aspects of dialysis procedures, patient care, equipment operation, and safety protocols. Shift Coordination: Assist the In-charge/Manager in planning and organizing daily shift activities, patient assignments, and workflow to ensure efficient operation of the dialysis unit. Quality Assurance: Lead and actively participate in quality assurance (QA) and quality improvement (QI) initiatives within the dialysis unit. Identify areas for improvement, propose solutions, and implement corrective actions. Problem Solving: Serve as a subject matter expert and first point of contact for technical or operational issues encountered by junior staff, providing guidance and resolving complex problems. Resource Optimization: Assist in monitoring and managing the inventory of dialysis consumables and equipment, ensuring optimal stock levels and minimizing wastage. III. Documentation & Compliance Accurate Documentation: Ensure meticulous and accurate documentation of all aspects of dialysis treatment, including patient vitals, machine parameters, fluid removal, medications administered, complications, and patient education in electronic health records (EHR) or physical charts. Infection Control: Enforce and strictly adhere to all infection control policies and procedures, including hand hygiene, aseptic techniques, equipment disinfection, and bio-medical waste management as per NABH/JCI standards and Indian regulations. Policy Adherence: Ensure strict compliance with all hospital policies, departmental protocols, and national guidelines (e.g., those from the Indian Society of Nephrology, NABH). Reporting: Assist in preparing regular reports on unit operations, equipment status, and quality metrics as required. IV. Patient Education & Communication Patient Education: Educate patients and their families comprehensively about their dialysis treatment, vascular access care, diet, fluid restrictions, medication adherence, and signs of complications. Reinforce self-care practices. Communication: Maintain excellent communication with patients, families, nephrologists, nurses, and other healthcare team members. Provide clear, empathetic, and professional communication. Job Identification 30071 Posting Date 06/16/2025, 07:54 AM Apply Before 06/23/2025, 07:54 AM Degree Level Diploma Job Schedule Full time Locations 127, Shankarsheth Rd, , Pune, Maharashtra, 411042, IN Show more Show less

Join our forward-thinking team as a Nurse Practitioner - AI Trainer and be a key contributor in revolutionizing healthcare technology. In this groundbreaking role, you will utilize your advanced clinical skills and patient care experience to train AI systems, improve diagnostic precision, and advance preventive healthcare education. Key Responsibilities: Collaborate with a multidisciplinary team to design and deliver AI training that reflects real-world clinical scenarios Evaluate AI performance in interpreting patient cases, diagnostic tests, and lab results, providing expert feedback to optimize accuracy Author detailed case studies and documentation to support AI development, ensuring medical relevance and precision Provide insights into health promotion, disease prevention, and patient education for diverse populations Review and refine AI recommendations for prescribing medications and ordering diagnostic tests, drawing from your independent clinical authority Engage in continuous learning and share industry best practices to enhance AI capabilities in primary care and specialty settings Participate in virtual meetings and knowledge-sharing sessions, communicating findings clearly to both technical and clinical stakeholders Qualifications: Current Nurse Practitioner (NP) license and active registration as a Registered Nurse (RN) with advanced graduate-level education Demonstrated authority and experience in diagnosing, treating, and managing acute, episodic, and chronic illnesses Proven ability to independently order, interpret, and utilize lab work and imaging studies in patient care Excellent written and verbal communication skills, with a passion for bridging clinical knowledge and technology Strong commitment to health promotion, disease prevention, and patient-centered care Experience with electronic health records (EHR) and clinical decision support systems Detail-oriented, analytical, and eager to participate in projects that transform the future of medicine Preferred Qualifications: Prior experience as a clinical subject matter expert (SME) for healthcare technology or AI projects Background in curriculum design, training, or clinical education Enthusiasm for innovation and continuous improvement in healthcare delivery About RYZ Labs: RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. Our values and what to expect: Customer First Mentality - every decision we make should be made through the lens of the customer Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated Ownership - step up if you see an opportunity to help, even if not your core responsibility Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect Frugality - being frugal and cost-conscious helps us do more with less Deliver Impact - get things done in the most efficient way Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be Show more Show less

Job Description As a Senior Software Engineer you will play a vital role in crafting software solutions that drive innovation and user satisfaction. Your expertise will be valued as we continue to push the boundaries of healthcare solutions. In this role, you will be responsible for designing, coding, testing, and maintaining software solutions that drive our products' success. You will contribute to enhancing user experiences and shaping the future of healthcare. Collaborating closely with cross-functional teams, you will help maintain our product's quality, scalability and efficiency. If you're a creative problem-solver with a passion for coding and want to make an impact, we invite you to be part of our dynamic environment and contribute to our ongoing growth. For more information on OHAI's mission see https://www.oracle.com/healthcare/ Qualifications Strong problem-solving skills and a keen attention to detail. Experience with software testing, debugging, and quality assurance processes. Proficiency in multiple programming languages JS, React JS, Java, J2EE and software development methodologies. Knowledge in Microservices framework and Rest Web Services. Solid understanding of version control systems, collaborative development tools and CI/CD (Jenkins, Docker). Effective communication skills to work within teams and convey technical concepts to non-technical stakeholders. Ability to adapt to fast-paced environments and learn new technologies quickly. Bachelor's degree in computer science, Engineering, or related field (or equivalent practical experience). Experience in medical records management (EHR, EMR) desired. Experience in data gathering, device monitoring, data aggregation, reporting and charting desired. Experience in LLM, Machine Learning and AI technologies desired. Responsibilities As a member of the software engineering division, you will: Apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture. Develop and maintain high-quality software code for designated projects. Collaborate with cross-functional teams to design, implement, and test software solutions. Participate in code reviews to ensure adherence to coding standards and best practices. Troubleshoot and resolve software defects and issues in a timely manner. Contribute to the improvement of software development processes and methodologies. Stay updated with emerging technologies and industry trends to enhance technical expertise. Document code, processes, and software functionalities for knowledge sharing. Support software deployment and integration efforts as part of the development lifecycle. Assist in optimizing software performance and scalability for efficient user experiences. Communicate project progress and obstacles effectively to team members and stakeholders. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Company Description SCALE Healthcare, founded in 2019, is a healthcare management consulting firm offering multidisciplinary solutions exclusively to healthcare service organizations. With a team of 120+ operational experts, we advise healthcare CEOs, executives, and management teams to accelerate growth and elevate performance. In 2022, SCALE Healthcare was ranked #1 Fastest Growing Consulting Firm in the US by Consulting Magazine. Headquartered in New York City, we have a local market presence in multiple states. Role Description This is a full-time on-site role for an AR Caller in the RCM industry located in the Mohali district. The AR Caller will be responsible for resolving billing issues, following up on outstanding claims, verifying insurance coverage, and updating patient demographics. Additionally, the AR Caller will handle patient inquiries and communicate with insurance companies to ensure accurate reimbursement. Qualifications Experience in medical billing, accounts receivable, and revenue cycle management Strong communication and negotiation skills Knowledge of insurance guidelines and billing procedures Proficiency in medical terminology and coding Ability to work independently and in a team Experience with electronic health records (EHR) systems Attention to detail and accuracy in data entry Previous experience in a healthcare setting is a plus Please share your resume to ssangar@scale-healthcare.in or can call us at 8699557349 Show more Show less

Job Description Our team is focused on modernizing the Electronic Health Record (EHR) to empower the front line of health care to work at the top of their license, focus more on patients and less on the computer, and achieve peak efficiency –supported by the power of generative AI and modernized applications. Our approach to modernizing is to invest in new capabilities that provide cutting-edge AI, user experience advancements, and offer open APIs for customers and third parties to create innovative, integrated solutions. We are looking for full stack developers with expertise and passion for building user interfaces that will exceed their expectations. Our group is focused on creating an ecosystem of frameworks and services that are used by thousands of developers across Oracle Health Applications & Infrastructure tackling some of today’s biggest challenges in healthcare. We are working to create Next Gen healthcare applications with world class accessibility, usability, and cross-platform support. Technical Skills UI - JavaScript, ES6, HTML5/CSS3, Typescript, React Languages - Good knowledge of Java, JavaScript frameworks, SQL, Spring boot, web applications, and object-oriented programming is a must. Micro Services Architecture, Event Driven Architectures Database - Oracle DB, My SQL Career Level - IC3 Responsibilities As a Senior Engineer, you will be responsible for building and maintaining Application Platform’s UX Platform. These are Oracle Health’s UX frameworks for creating web applications that meet Oracle’s exacting UX design standards. These frameworks are more than component libraries and provide widget-based layouts where both internal and external developers can create widgets that are assembled into clinical workflows. These frameworks have millions of daily users. The ideal candidate will possess a strong technical skill set and have experience with SDK development, service development, and public cloud providers. In addition, they will be capable of performance tuning web applications and be familiar with observability tools and practices. Responsibilities : Bachelor’s degree in Computer Science 3 - 7 years of professional software development experience. Strong Technical and Technology expertise in JavaScript, ES6, advanced JavaScript, REACT, CSS3, Less, Other Web technologies and SQL - Strong technical knowledge of Software Architecture, Service Oriented Architecture, Database Architecture and Design. Recommends and justifies major changes to existing products/services/processes. Deep expertise building single page applications. React experience is a plus. Experience with cross-browser testing using selenium. WDIO experience is a plus. Expertise in Continuous Integration / Continuous Delivery along with strong knowledge in corresponding tools (Jenkins, Dockerization, etc). Full stack development experience, with experience building web services and public cloud providers. Strong REST API design skills. Exposure to DevOps model and tools, along with Container orchestration tools like Kubernetes, continuous delivery tools like Spinnaker Written and verbal communication skills with the ability to present complex information in a clear, concise manner to all audiences. Comfortable in a collaborative, agile development environment. Strong design skills for building secure, highly scalable, and extensible systems. Experience providing technical leadership to cross-functional teams. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Quality Assurance Engineer is an advanced position in the software engineering field who is a critical member of a software development team who ensures the quality, reliability, and performance of complex software systems through the design, implementation, and execution of automated tests and testing frameworks. Key Responsibilities Participate in Agile sprint and release planning, the development of user stories and associated acceptance criteria, the creation of quality assurance activity tasks, Product Owner demos, and Agile retrospectives Provide continuous feedback through the update of the Product Backlog (using department Agile tools) and daily standups to communicate task progress, issues, and risks to Agile teammates and peers in other work groups Work collaboratively with all members of the Agile team to create appropriate conditions to test or to determine non-production factors that limit testing Developing and maintaining automated testing frameworks for complex software systems. Designing, coding, and executing automated tests to ensure the quality and reliability of software. Analyzing and interpreting test results to identify defects, performance bottlenecks, and areas for optimization. Collaborating with cross-functional teams, including developers, product managers, and quality assurance engineers, to ensure that software meets business requirements and customer needs. Developing and implementing testing strategies, methodologies, and processes that align with industry best practices and standards. Providing technical leadership and guidance to junior members of the testing team. Participating in code reviews, design reviews, and other software development activities to ensure the highest quality standards. Continuously improving and refining testing processes to increase efficiency and effectiveness. Work with development team to integrate automated testing into continuous integration and deployment processes Stay up-to-date with emerging trends and best practices in software testing, software Development and quality assurance Write correct and clean code, following stated best practices and rarely making the same mistake twice. Participate in technical design decisions with guidance. Focus on attaining expertise in one or more areas of the codebase. Self-sufficient in at least one area of the codebase with a high-level understanding of other components. Provide support for your area including components you may not be familiar with. Give timely, helpful feedback to peers and managers. Communicate assumptions and get clarification on tasks to minimize the need for rework. Solicit feedback from others and eager to find ways to improve. Understand how your work fits into the larger project and identify issues with requirements. Capable of prioritizing and completing complex tasks with guidance as part of a team. Make steady progress without the need for constant feedback from more senior engineers and know when to ask for help if blocked. Skills & Requirements Bachelor's or Master's degree in Computer Science or related field. 5+ years of experience in software development or software testing. comfortable in writing selenium with JAVA or similar language framework expertise in writing test plans with the ability to identify test cases which can be automated experience of working with developers and business analyst/product owners in a scrum team API testing (good to have) minimum 2.5-3 years of experience in writing automated test cases Proficiency in software testing methodologies, including unit, integration, system, and acceptance testing. Experience with agile software development processes and methodologies. Extensive hands-on experience with object-oriented programming using technologies like JAVA, Restful, SOAP and message queues. Experience with CI/CD technologies, such as JIRA, Confluence, BitBucket (or other Git server), and Jenkins Experience with T-SQL and SQL Server. Experience with test automation frameworks such as Selenium with Java, Appium, Cucumber or TestNG. Experience with API testing and tools such as Postman, Rest Assured, Playwright etc Experience with testing cloud-based SaaS applications and microservices architecture. Excellent problem-solving, communication, and teamwork skills. Ability to work independently and manage multiple projects simultaneously. Strong attention to detail and ability to think critically. Attention to detail and ability to work in a fast-paced environment Willingness to learn and adapt to new technologies and tools. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Software Engineer 2 is responsible for designing, developing, and maintaining scalable and high-performance software solutions. This role requires expertise in software development, problem-solving, and collaboration with cross-functional teams to deliver quality applications. The ideal candidate will have experience in full-stack development, cloud technologies, CI/CD pipelines, and DevOps practices, ensuring robust and efficient software delivery. Essential Functions Experience as a DevOps engineer or in a similar software engineering role Proficiency with Git and GitHub workflows Good knowledge on C# with both .NET Core and .NET Framework or any other equivalent. Utilize Object-Oriented design principles and best practices to ensure high-quality software. Create and manage CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps. Automate repetitive tasks in the software development lifecycle, including builds, testing, and deployments. Configure and maintain infrastructure for CI/CD pipelines, including servers and containerized environments. Leverage cloud platforms like AWS, Azure, or GCP for scalable infrastructure and application management. Incorporate DevOps principles to foster collaboration between development and operations teams. Integrate unit testing frameworks (e.g., NUnit) into pipelines to ensure robust software quality. Utilize test-driven development practices to enhance software reliability. Work closely with developers, QA engineers, and operations teams to streamline workflows and address feedback. Demonstrate strong communication skills to present ideas, solutions, and progress effectively. Monitor CI/CD pipeline execution and troubleshoot issues promptly to minimize downtime. Qualification Demonstrated knowledge of software application development (certifications and experience considered in lieu of a degree). 5+ years of experience in CI/CD platforms like Jenkins, GitLab CI, Azure DevOps, or AWS CodePipeline. Familiarity with unit testing frameworks like NUnit, JUnit to integrate automated testing into pipelines. Proven experience in building enterprise-level web applications. Strong background in Object-Oriented design and development. Solid understanding of Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Demonstrated use and knowledge of design patterns and cloud-native technologies. Experience with Agile methodologies and iterative development processes. Preferred Work Experience And Skills Strong proficiency in C#, JavaScript, and scripting languages like Bash, Python, or PowerShell for task automation. Ensure adherence to Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Deep understanding of Git and branching strategies for effective code management. Knowledge of cloud platforms like AWS, Azure, or GCP for scalable infrastructure management. Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities. Self-motivated and able to work independently with minimal supervision. Detail-oriented with excellent organizational skills. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven ML Ops Engineer 2 to join our positive, passionate, and high-performing team focused on scalable ML Systems. This is an exciting opportunity to You as you will collaborate with data scientists, engineers, and other cross-functional teams to ensure seamless model deployment, monitoring, and automation. If you're passionate about cloud infrastructure, automation, and optimizing ML pipelines, this is the role for you within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Key Responsibilities Model Deployment & Automation: Develop, deploy, and manage ML models on Databricks using MLflow for tracking experiments, managing models, and registering them in a centralized repository. Infrastructure & Environment Management: Set up scalable and fault-tolerant infrastructure to support model training and inference in cloud environments such as AWS, GCP, or Azure. Monitoring & Performance Optimization: Implement monitoring systems to track model performance, accuracy, and drift over time. Create automated systems for re-training and continuous learning to maintain optimal performance. Data Pipeline Integration: Collaborate with the data engineering team to integrate model pipelines with real-time and batch data processing frameworks, ensuring seamless data flow for training and inference. Skillset & Qualification Model Deployment: Experience with deploying models in production using cloud platforms like AWS Sagemaker, GCP AI Platform, or Azure ML Studio. Version Control & Automation: Experience with MLOps tools such as MLflow, Kubeflow, or Airflow to automate and monitor the lifecycle of machine learning models. Cloud Expertise: Experience with cloud-based machine learning services on AWS, Google Cloud, or Azure, ensuring that models are scalable and efficient. Engineers must be skilled in measuring and optimizing model performance through metrics like AUC, precision, recall, and F1-score, ensuring that models are robust and reliable in production settings. Education: Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, or a related technical field. ModMed In India Benefit Highlights High growth, collaborative, transparent, fun, and award-winning culture Comprehensive benefits package including medical for you, your family, and your dependent parents The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a RCM Quality assurance lead to join our positive, passionate, and high-performing quality team focused on best Quality practices. Your Role The Quality Assurance lead role will work closely with Global Partners and the COE Team to monitor and address quality-related gaps. They will also ensure that deliverables from the respective teams meet the required quality standards. Responsibilities Communicate with Global Teams and provide Audit Outcomes for the work audited by the auditors within their Team and by MMI Auditors. Proactive communication across the Teams along with data points is a key responsibility. They will use Jira, Quality Dashboards and focused presentations for the same. Global Teams provide Audit rebuttals. Quality Supervisors review those and respond with a decision to Global Teams. They will calibrate with the Delivery Teams in order to reduce the rebuttals to the minimum possible to avoid rework. Work on all Jira Tickets tagged to them for the quality concerns by Modmed Teams for their book of business( assigned Partners/specialties). They will work and resolve those within TAT Audit the Claims where Global Partners tagged those as uncollectible and provide feedback/ approval to write off as per the Modmed guidelines. Pick up projects to audit the auditors and have a focused quality review to ensure that DPU frontend quality is > 98% and backend quality is > 95% Supervise the Quality Auditors and provide regular updates. They have to ensure that Quality Auditors are meeting the daily productivity targets. They will keep a very close eye on the issues reported by the Clients and internal Teams and will ensure that the gaps are identified and permanently fixed within defined timelines both proactively and reactively. Ensure that all the Quality improvement levers are being worked on and delivered in a timely manner, as per the Quality Strategy. The issues identified and reported are being fixed through a focused plan within defined timelines. Keep abreast of all the Process documentation and instructions to make sure that the audits are in line with the processes laid down. They will have a strong understanding on the quality expectations for all the roles under their preview. Skills & Requirements Require 8 years of experience in RCM Domain in AR and above with at least 2-3 years as Quality supervisor leading a team of 5+ auditors in provider RCM . A hands-on Leader who is a SME in Quality Processes. Strong knowledge of Quality Processes Proven Track record of creating and implementing CAPA plans Highly skilled in DISCOVERY of issues related with Quality Strong Communication - Writing as well as oral Expert in Advanced Excel and PPTs Preferred Certification in Quality Processes such as Six Sigma, TQM etc. ModMed In India Benefit Highlights High growth, collaborative, transparent, fun, and award-winning culture Comprehensive benefits package including medical for you, your family, and your dependent parents. The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office based roles and remote availability, Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The RCM Quality Assurance (QA) Specialist will be responsible for auditing the work of RCM analysts to ensure the highest standards of services are delivered. They will play a pivotal role in identifying process gaps and work closely with onshore and offshore teams to define SOPs and decision trees that will improve the process. The Role Apply quality assurance expertise by closely monitoring trends, identifying transactions and processes for audits, presenting audit outcomes and recommendations to mitigate gaps to the operations team for resolution. Utilize tools and technologies available to ensure quality concerns are proactively identified and corrected. Work closely with operational teams to resolve process ambiguity by calibrating on audit process and parameters. Ensure Standard Operating Procedures (SOPs) and client specific practice instructions are followed and report any gaps identified with recommendations for improvement. Continuously improve the quality processes by suggesting innovative ways quality concerns can be quickly identified, fixed and monitored to avoid recurrence. Actively monitor for compliance as per HIPAA guidelines and report any incidence of non-compliance. Actively participate in quality and training huddles, create content, and deliver necessary training to resolve identified skill or knowledge gaps on the team. Audit for adherence to SOPs and other guidelines and provide references and feedback. Review customer feedback/concerns and ensure that corrective action is being taken, adhering to the plan of action. Provide feedback on SOPs so that the processes and procedures are created in such a way that these can be implemented most effectively. Propose changes in decision trees through which inefficiencies and redundancies can be eliminated. Participate and contribute to the success of new clients by identifying any bottlenecks during implementations. Provide training and guidance to team members to improve their knowledge and skills so they are sufficiently equipped to deliver best in class services. Collaborate with the onshore quality team to ensure consistency on processes and procedures being followed across Modmed locations. Perform additional projects and job duties as assigned. Skills & Requirements Bachelor's Degree -Bachelor’s preferably in Human Science / Commerce/ Business Administration preferred Certification in Quality Improvement and Assurance 5+ years of relevant working experience in core Provider RCM out of which minimum 2 years as SME, QA, QA Lead, etc. within a professional setting. Hands-on knowledge of the key functions within RCM is a must. Prior experience of working on Modmed products is a plus. Experience working on process improvements/ six sigma quality projects preferred. Proven knowledge of various insurance carriers, including Medicare, private HMOs, PPOs, Capitation and Workers’ Comp. etc. Advanced excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions, able to create visualizations of data through charts, graphs and powerpoint; able to manage information located in multiple software systems. Exceptional written, verbal, and interpersonal communication skills required. Committed to developing expertise in respective ModMed products (PM or gPM) within 3 months of employment. Professional demeanor, team player, strong time management skills required. Able to work during US night shifts within a hybrid work model from home and office is required - this position requires working closely with onshore/offshore teams, as well as with payer reps. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The RCM Quality and Outcome Improvement Analyst is a key position within the Modmed India Operations. Analysts will be assigned to a group of practices under one or multiple specialties reporting to a specialty lead. While they are responsible for working on claims escalated by practice or Global Partners, an Analyst is responsible for observing and analyzing the gaps/ trends and identifying opportunities to improve the process efficiency which will enhance the overall outcome for new and established customers. Your Role Play a critical role in meeting productivity targets, delivering a high level of customer service, and ensuring ModMed’s overall service delivery is consistently maintained at the highest standards while ensuring ModMed’s billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Responsible for identifying and addressing opportunities to improve workflows and reduce non-meaningful touches by analyzing trends on inflows of claim-level assignments. Set up and manage online portals following the requirements and payer details provided by global partners, including, but not limited to, creating W9 forms and following up with payers. Work claims escalated from global partners, practices and onshore teams as per Standard Operating Procedures. (SOPs). Including but not limited to: Analyze claims addressed for credentialing issues from global partners and work closely with onshore to resolve credentialing issues. Review claims assigned to practice for quality and determine if decision tree enhancements will prevent future escalation of a similar claim. Analyze Dashboards/Reports for production and AR trends to identify quality issues; sample the claims and fill out Quality Analysis forms. Run reports regularly and maintain a status tracker to keep a close eye on various inventories to ensure global partners are working on the claims timely. Closely review the Practice Instructions (client specific requirements) and bring any opportunities to enhance and update to onshore RCM Client Advisors. Review KPIs and other important matrix data to ensure the allocated practices are green and have an “A” on the health scorecard. Review Jira tickets created by RCM Client Advisors and global partners for timely resolution; analyze ticket trends to recommend fixes to reduce ticket traffic. Present and review trends, issues and observations with RCM Client Advisors and join respective practice and vertical calls when appropriate. Analyze all functions of practice escalations and contribute to the plans of action shared by global partners and ensure any concerns to meet the plan are addressed. Regularly review SOPs to ensure workflows are being followed as documented and any new opportunity is identified where workflows can be improved. Work closely on new implementations to identify knowledge transfer challenges and audit the work before it is released. Assist in monitoring of Service Legal Agreements (SLA) by our global partners as well as internal teams. Perform additional projects and job duties as assigned. Skills & Requirements 5+ years of related working experience in core Provider RCM out of which minimum 2 years as SME, Asst. Team Lead, Team Lead , QA, QA Lead, etc. within a professional setting. Strong understanding of RCM Processes and best practices - knowledge at a transaction level is required. Experience working on process improvements/ six sigma quality projects preferred. Proven expertise in the front-end and back-end functions of the provider side of US Healthcare RCM such as charges, payment posting , AR follow ups, denials, eligibility, etc. Comprehensive understanding of the full revenue cycle process for claim submission, medical insurance policies, and ICD-10 and CPT coding guidelines. Proven knowledge of various insurance carriers, including Medicare, private HMOs, PPOs, Capitation and Workers’ Comp. Advanced excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions, able to create visualizations of data through charts, graphs and powerpoints; able to manage information located in multiple software systems. Exceptional written, verbal and interpersonal communication skills required. Committed to developing expertise in respective ModMed products (PM or gPM) within 3 months of employment. Professional demeanor, team player, strong time management skills required. Able to work during US night shifts within a hybrid work model from home and office is required - this position requires working closely with onshore/offshore teams, as well as with payer reps. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Supervisor, RCM AR is a leadership position within Modmed India Operations to supervise a group of AR Analysts deployed for multiple practices preferably within a single vertical/specialty. They will be responsible for the day-to-day deliverables for their team along with enhancing the collaboration and partnership between internal and vendor teams. They will ensure that team goals are met while continuously developing their team members' knowledge and skills, as well as their own. If you have experience and passion for AR and treat your team members as the greatest asset, please apply! Your Role Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMed's billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes. Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner. Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes. Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines. Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members. Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly. Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations. Work with onshore vertical teams on standardizing the processes and practice instructions. Development and delivery of routine reports required to monitor and report on the team's performance and provide customer feedback. Participate in process improvement discussions and help ensure necessary conversion to SOPs. Directly engaging in problem-solving on production-related issues with team members, as required. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned Skills & Requirements Must have strong, hands-on knowledge of AR within Physician RCM of US Healthcare. 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs. Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc., is a big plus. Adept at developing and analyzing various KPIs/other trends while running reports from various sources. Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams. Strong understanding of various insurance carriers, including Federals, HMOs, PPOs, Capitation and Workers’ Comp Advanced Excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions. Able to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools. A preferred Six Sigma specialist who has participated in process and quality improvement projects is preferred. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed's culture. Must be committed to developing expertise in respective ModMed products (PM or gPM) within three months of employment. Willing to work from the Office in India night shift (5.30 PM to 2.30 AM). ModMed In India Benefit Highlights High growth, collaborative, transparent, fun, and award-winning culture Comprehensive benefits package including medical for you, your family, and your dependent parents. The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Accounts Receivable Analyst is a key position within the ModMed India Operations. Analysts will be assigned to a group of practices under one or multiple specialties and are responsible for taking the appropriate actions to resolve claims with insurance balances that have no response or are being denied. Analysts will report to the RCM AR Lead. Your Role Responsible for working assigned claims and running reports to identify claims that require a follow-up and resolve the denial by taking appropriate action as per Modmed guidelines. Ensuring timely follow up to save claims from getting written off due to untimely following up. Work on Contractual adjustments and write-off projects. Analyze previous notes and actions taken on claims; take the correct action on claims not handled correctly previously and bring that to the knowledge of the Quality Team. Identify opportunities to improve follow up process and recommend changes to be added/removed in the Practice Instructions or SOPs with any recent changes at the Payer end. Attend trainings to learn new updates, technologies, and techniques; enhancing knowledge of various scenarios and keeping abreast with the new updates is an important requirement for this role. Continuously self-audit to ensure quality standards are met. Review claim thoroughly and explore all possibilities to get claim resolved prior to assigning claims to any other Modmed or client buckets. Perform additional tasks or project work as assigned. Skills & Requirements 2+ years of experience as AR Follow-ups (Voice) in Physician RCM is a must Sound knowledge of working on Billing scrubbers and CH/Payer Rejections Understanding of other related functions in the RCM is required Proven experience of good Cash collected/Resolution rate Strong knowledge of Commercial & Federal payers, basic Coding concepts & CARC codes Knowledge of working and resolving Auto, WC , IPAs etc. is required Expert in listening and resolving problems Ability to interact positively with team members, peer groups, and seniors Being proficient in delivering a high-quality outcome is a must Capable of grasping new concepts quickly; Able to comprehend various training aids and process documentation Excellent written and verbal communication skills Strong knowledge of HIPAA guidelines Abide by the organizations’ information security policy and protect the confidentiality, integrity, and availability of all information assets Willing to work from the office in India night shift (5:30PM to 2:30AM). Work from office ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. Position Overview As a Technical Product Owner, you will play a crucial role in translating various regulatory and compliance (RaC) requirements into actionable product features for our software development teams. You will collaborate with cross-functional stakeholders to analyze, document, and refine high-level requirements, ensuring they are well-defined for engineering teams to implement. This role offers an exciting opportunity to learn and grow within the healthcare software space, particularly in understanding how regulatory guidelines impact software design and development. You will also engage with our Agile processes, contributing to various ceremonies and maintaining a strong focus on defining stories. Key Responsibilities Collaborate with product managers, engineers, QA teams, and other stakeholders to analyze high-level regulatory and compliance requirements for mandated features, as well as maintenance for our existing RaC & RaC-adjacent features. Convert requirements into clearly-defined & detailed user stories & own them through their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria. Participate in SAFe Agile ceremonies, including backlog refinement, planning, and daily stand-ups to ensure maintaining alignment between product and engineering teams Define/document JIRA Epics and stories to drive delivery against requirements as well as track/manage delivery of key capabilities or features. Continued maintenance of your personal RaC knowledge base with participation in webinars, workshops, and other learning tools to support product decisions. Required Skills & Qualifications The ideal candidate will possess/illustrate: 3+ years of Healthcare IT/tech experience. Working knowledge of healthcare, healthcare technology, or compliance is strongly preferred. Experience supporting Regulatory and compliance (RaC) initiatives such as 21st Century Cures, Quality (MIPS/MVP) Program and/or HTI-1 initiatives would make you stand out. Experience with the ModMed EMA product is a plus. Strong comprehension & analytical skills with a keen attention to organizational, written detail & problem-solving skills. Confidence in their analysis and decisions and be comfortable speaking up/out to advocate for their decisions and thus drive feature accuracy. The ability to collaborate & independently drive meetings with external stakeholders as well as various departments and roles within the organization including software engineering, product management, legal, UX team. Familiarity with Agile methodologies (e.g., SAFe) is a plus. Familiarity with tools like Jira & Confluence, as well as a strong working knowledge of Google Suite. Experience working with teammates based across multiple countries and time zones. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. We are seeking a Software Engineer 2 - Java to join our Engineering team in India and help with the design, development and evolution of ModMed's Integrations and Interoperability Healthcare offerings. The Role Write correct and clean code, following stated best practices and rarely making the same mistake twice. Participate in technical design decisions with guidance. Focus on attaining expertise in one or more areas of the codebase. Self-sufficient in at least one area of the codebase with a high-level understanding of other components. Provide support for your area including components you may not be familiar with. Give timely, helpful feedback to peers and managers. Communicate assumptions and get clarification on tasks to minimize the need for rework. Solicit feedback from others and eager to find ways to improve. Understand how your work fits into the larger project and identify issues with requirements Capable of prioritizing and completing complex tasks with guidance as part of a team Make steady progress without the need for constant feedback from more senior engineers and know when to ask for help if blocked Skills & Requirements Bachelors degree preferred. 3-5 years of Java/J2EE development experience. Strong Java/J2EE object-oriented design and development skills. Solid understanding of Web Standards (XML, Web Services (WS*, REST). SQL proficiency (MySQL experience is preferred). Familiar with JSP. Experience in front end technologies like angular,HTML,CSS,jquery,Javascript Strong communication skills. Strong problem-solving skills, adaptable, proactive and willing to take ownership. Strong commitment to quality, architecture, and documentation. Experience with Agile methodologies or related iterative development processes is a plus. Demonstrated use and knowledge of design patterns is a plus. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Director AR position is to ramp up the AR Operations at MMI. It is important to seamlessly transition the AR work from Global Partners and improve the outcome continuously through best practices, Automation and people management. A strong AR Team at all levels is to be hired so that Quality and productivity of the operations match to the best in class standards. Primary Duties/Responsibilities List the primary duties/responsibilities in order of importance (from most to least) Include the percentage of time spent or required for each activity For each primary duty or responsibility, describe how it is accomplished List the duties that account for more than 5 percent of time or are critical to the successful performance of the job The duties and responsibilities should clearly describe why the job is different from other jobs in the same family in terms of complexity of the work performed or the character of the work Build and execute a strategy to ensure ○ Front end processes are well defined in a way so that Claims are paid by payers in full and wherever possible, AR balances can be avoided ○ Claims with balances are being worked within the expected time frame . Teams are designed in a way so that despite any spikes, backlog is maintained in permissible limits. ○ AR operations are planned based on DDIE ( Discover- Design- Implement- Execute) basis at a practice level ○ Bring ownership to Practice AR and work with relevant Teams to ensure that AR at practice level is resolved timely wherever possible ○ Practice KPIs are being monitored very closely to have a practice level focus 25% Continuously improve the Quality and productivity of the deliverables by identifying the automation opportunities which can be implemented inside and out of the PM. Drive the initiatives to plan and implement the CHANGE through improved workflows, decision trees, tech updates. 15% Will work closely with other Modmed Teams across geographies to develop world class practices. Collaboration and coordination within the AR Teams and other Modmed Teams is key to having a successful AR model. 10% Participate and contribute in Client Escalation discussions to improve retention for issues where a focused plan at Client level to be implemented. 5% Work with Quality and Training Team to ensure AR Teams are equipped with the required knowledge at a vertical and practice level . Director of AR will ensure that Teams are focused. 10% Director of AR will ensure that Teams are always meeting the expected Quality standards through focused audits and Quality Awareness programs. 10% Ensure that the best available workforce is timely hired which is compatible to the Modmed requirements from knowledge and cultural aspects. They will drive the hiring while working closely with the TA Teams so that capacity ramp up is executed as planned. 15% They will maintain high employee satisfaction while building strong relationships with Teams at all levels to make sure that employee attrition is always controlled with10% ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Corporate IT Support Specialist to provide IT support to our growing team. IT support for a technology company is a big task and you are the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the user experience by contributing to longer-term projects and documentation efforts. You are comfortable problem solving with multiple operating systems and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You're a fast learner and great communicator who can support the IT needs of onsite and remote employees with varying technical backgrounds. This is a great opportunity to join an exceptional, fast-paced, positive and technology driven organization. The Role Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible. Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team. Answer IT related questions, provide advice and training to users. Maintain user training manuals and procedures. Log support requests for continued problem resolution and tracking. Maintain one-to-one contact with users throughout the lifecycle of an incident or request. Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience. Skills & Requirements Bachelor’s Degree in MIS, Computer Science or technical related field, required. CompTIA A+ and CompTIA Network+ certifications, preferred. Previous work experience in a corporate environment is preferred. Experience supporting Apple, Linux, Windows and BYOD environments. Experience supporting LAN/WAN networking and mobile computing environments. Strong knowledge of one or more in each category: SaaS platforms: G Suite, Zendesk, etc. SSO technologies: LDAP, AD, Okta, etc. Scripting languages: Bash, Python, etc. Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. Extremely strong customer service, organizational, prioritization, multitasking and communication skills. A willingness to be flexible and adaptable to changing priorities and schedules. Be available for an On-Call rotational schedule that spans a week at a time. 6+ years of experience. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. As Senior Onboarding Specialist on our global Learning & Development (L&D) team, you'll play a critical role in shaping the new hire experience for Modernizers in our Hyderabad office. You will orchestrate a seamless and engaging onboarding journey for ModMed India, responsible for leading live instructor-led onboarding, assigning on-demand eLearning, and providing ongoing new hire support. If you're a highly organized, detail-oriented professional passionate about creating impactful onboarding experiences, we encourage you to apply. Key Responsibilities Facilitation and New Hire Communication: Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office. Coordinate and manage communication with new hires, setting expectations for their first week. Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively. Drive new hire check-ins up to 12 months after onboarding. Content Design And Content Ownership Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist. Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture. Onboarding Program Management Coordinate and manage the onboarding schedule. Coordinate SMEs and guest speakers for all onboarding sessions. Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses. Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning. Keep People Leaders updated on onboarding content and new hire onboarding schedules. Monitor and identify areas for improvement and implement changes as needed. Qualifications Bachelor's degree in Communications, Human Resources, Organizational Development, or related field. Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development. Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet. Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond. Strong understanding of adult learning principles and modern instructional design methodologies. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus. Excellent project management, organizational, and communication skills are a must-have. Preferred Skills Experience with global teams and cross-cultural collaboration. Certification in HR or Talent Development (e.g., SHRM, ATD). ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements Bachelor’s Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less