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Customer Service DBS Bank

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Data Analytics and MIS professional within the Group Technology and Operations (T&O) at the bank, your primary responsibility is to utilize process and risk-driven approaches to deliver real-time management that optimizes resources, enhances risk controls, and aligns with business objectives. Your focus will be on ensuring a great customer and employee experience by effectively managing the Call Centre Financials, including budgeting and reconciling expenses, as well as identifying revenue-generating opportunities. - Drive analytics to identify efficiency gaps in CCTR processes - Monitor expenses to ensure they align with budgetary constraints - Collaborate with various teams to identif...

Posted 23 hours ago

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