About the Role: Work from home

About Edustack Academy: Edustack Academy is a forward-thinking online education platform dedicated to providing career-ready programs in high-demand fields such as digital marketing. We aim to bridge the gap between academic knowledge and industry needs by offering hands-on, mentor-led learning experiences. Role Overview: As an Academic Counselor for our Digital Marketing programs, you will serve as the primary point of contact for prospective and enrolled students. Your role will involve guiding students through the course selection process, helping them understand program benefits, and supporting their academic journey to ensure successful completion. Key Responsibilities: Student Counseling: Counsel prospective students via phone, email, and live chat to help them understand Edustack’s digital marketing programs. Guide students through enrollment decisions based on their academic background and career goals. Admissions & Enrollment: Conduct orientation sessions and follow-up calls to help students navigate the admission process. Meet enrollment targets through effective conversion of leads. Academic Support: Assist current students with course scheduling, assignment management, and academic queries. Monitor student progress and proactively reach out to those who need academic intervention. Collaboration & Feedback: Collaborate with faculty and mentors to stay aligned on course delivery and student performance. Provide student feedback to program managers for curriculum and process improvements. Record Keeping & Reporting: Maintain accurate documentation of all interactions and student progress in CRM systems. Prepare weekly reports on inquiries, enrollments, and academic support metrics. Required Qualifications: Diploma, Plus two Education or a related field. 1–3 years of experience in academic counseling, student support, or edtech admissions. Excellent communication and interpersonal skills. Comfortable working with CRM tools, Google Workspace, and basic data reporting. Key Competencies: Empathy and student-first mindset Goal-oriented and self-driven Problem-solving and time management Passion for education and technology What We Offer: A collaborative, student-focused environment Competitive compensation and performance incentives Learning and professional development opportunities Flexible work arrangements Show more Show less