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15.0 - 20.0 years

1 - 5 Lacs

Bengaluru

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Automation in Systems Integration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges while adhering to defined operating models and processes. Your role will be crucial in maintaining the integrity and performance of systems across server and network areas, contributing to the overall efficiency of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Systems Integration and MFT Administration (MoveIT)- Strong understanding of system integration processes and methodologies.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with various operating systems and network configurations.- Ability to implement and maintain automated solutions for system management. Additional Information:- The candidate should have minimum 2 years of experience in Automation in Systems Integration and MFT Administration (MoveIT)- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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12.0 - 17.0 years

35 - 45 Lacs

Bengaluru

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Number of Openings* 1 ECMS Request no in sourcing stage * 526201 Duration of contract* 12 Months Total Yrs. of Experience* 12+ years Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 6+ years Detailed JD *(Roles and Responsibilities) Essentials for SAP Vistex Experience in design, configuration, and development in Vistex Technologies- Incentives Paybacks preferred. Experience in SAP pricing design and configuration experience At least 1 full lifecycle Vistex implementations (techno-functional) Demonstrate broad ABAP experience in the areas like Data Dictionary, BAPI, BADI, RFC, ALE/EDI, IDOC, Enhancement, User Exits, LSMW, Performance Tuning, Function Module development. SAP Vistex knowledge in Data Objects, Master Data and Archiving is preferred. Strong technical expertise in Vistex areas like agreements, pricing, and composites Good Knowledge of key integration points with Vistex and SAP SD (pricing) and FI Experience in Vistex application like status profile configuration, Activity Template etc. Good Knowledge in Vistex Fiori Configuration and related RFC classes. Preferred - SAP Configuration experience in one or more modules is a Plus Experience in leading a team or managing the VISTEX consulting project is desirable Strong experience in scoping, requirements gathering and solution design and build Excellent communication skills. Multilingual proficiency BUT English must be fluent Full life cycle experience in multiple SAP projects, enhancement and/or roll-out & implementation. Strong Techno-functional skills and good team player Required for SAP SD Profound experience with full life cycle implementations of SAP S/4HANA SD with multi country rollouts preferred. Complete knowledge of integration with other modules (MM/FI/PP/WM). Must have prior experience in Implementations , Rollout and Support experience is required in SAP SD on large international projects Requirement gathering, design, testing, documentation and Deployment support. Leads Fit 2 Standard Workshop with the customer, documents fit and potential gaps Advise clients on their O2C transformation, helping them develop implementation strategies to transition from their traditional O2C solution to SAP SD Drive value creation for our clients; positioning SAP solutions such as SAP S / 4HANA Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLAs with Downstream systems along Ability to work with the business team and understand the requirements and translate them to Functional specification Works with customer team to configure the selected business processes to meet customer requirement ,Develops solution and work around to address potential gaps Provides business process input to technical consultants addressing data migration, integration and potential extensibility Good knowledge of O2C processes( Commercial ,sample, free of charge), third party sales, Intercompany Sales, pricing, credit management, settlement Management, listing/exclusion, ATP, Logistics execution ( Routes, shipment ) Invoicing. Must have prior experience in designing interfaces with third party application. Defines analytics strategy for application area so that the customer gets relevant reports and business insights Identification of Improvement potentials in continuous operations Preferred Application Knowledge of SAP HANA CLOUD, Logistics Modules , Develop and implement invoicing and contract management solution using SAP SD using contract creation ,pricing and billing. Ensure the High quality delivery of SAP SD solution, stay up to date with latest SAP SD technologies and trend. Understanding of extensibility of SAP S/4 HANA Mandatory skills* SAP Vistex plus SD Desired skills* SAP Vistex plus SD Domain* SAP Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) INR 15000 Delivery Anchor for screening, interviews and feedback* Raghavendra K.M Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Offshore BG Check (Pre onboarding Or Post onboarding) Any client prerequisite BGV Agency* Post-Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * General Shift

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3.0 - 8.0 years

5 - 9 Lacs

Navi Mumbai

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Electronic Data Interchange (EDI) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions to enhance business operations and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Troubleshoot and debug applications to ensure optimal performance.- Stay updated with industry trends and technologies to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Data Interchange (EDI).- Strong understanding of software development lifecycle and methodologies.- Experience in developing and implementing scalable applications.- Knowledge of programming languages such as Java, C++, or Python.- Hands-on experience with database management systems like SQL or Oracle. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Data Interchange (EDI).- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

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15.0 - 20.0 years

9 - 14 Lacs

Chennai

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Project Role : User Experience Lead Project Role Description : Lead prototype work and other software engineering solutions that create an optimized user experience. Translate design concepts to prototype solutions as quickly and tangibly as possible, with a balanced understanding of technical feasibility implications and design intent. Must have skills : Boomi Atomsphere Integration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a User Experience Lead, you will lead prototype work and other software engineering solutions that create an optimized user experience. Your typical day will involve collaborating with cross-functional teams to translate design concepts into tangible prototype solutions, ensuring a balance between technical feasibility and design intent. You will engage in discussions to refine user experience strategies and provide guidance to team members, fostering an environment of creativity and innovation while addressing any challenges that arise during the development process.Key Responsibilities:1. Design and implement complex integration solutions using Dell Boomi, with a primary focus on file-based and API-based integrations.2. Perform Boomi platform administration, including deployment management, environment configuration, and performance tuning.3. Develop and maintain integration logic using Groovy and JavaScript, including data transformations across XML, CSV, and JSON formats.4. Work with relational databases, performing read/write operations as part of integration workflows.5. Implement data validation logic using Boomi Business Rules and Decision components.6. Build and manage batch processes, Atom Queues, JMS messaging, and SFTP integrations.7. Handle technical escalations effectively, providing timely resolutions and root cause analysis.8. Drive innovation and automation in integration designs to improve efficiency and reusability.9. Utilize Boomi API Management capabilities for defining and managing APIs, including security policies and authentication mechanisms.10. Implement robust error handling, logging, and exception management strategies to ensure observability and maintainability.11. Experience with Managed File Transfer (MFT) tools is a plus.Professional Experience:1. Minimum 7 years of overall IT experience with at least 5 years of hands-on experience working on Dell Boomi integration projects.2. Proven expertise in designing and delivering complex process orchestrations using Dell Boomi.3. Hands-on experience with Web Services (SOAP/REST), XML, XSLT, and integration-related technologies.4. Strong understanding of enterprise integration concepts and patterns (synchronous/asynchronous, pub-sub, request-reply, etc.).5. Dell Boomi Process Developer Certification Level I is required; Level II certification is a strong advantage. Additional Information:- The candidate should have minimum 5 years of experience in Boomi Atomsphere Integration.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

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10.0 - 15.0 years

3 - 6 Lacs

Pune

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Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Managed File Transfer Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities Technical Experience Professional Attributes Educational Qualification:"Experience in defining, developing and delivering data transmission solutions, Enterprise level FTP and Fax products like System Center Orchestrator SCOM/ SCORCH , RightFax Utility.Running, maintaining and administrating all aspects of the Microsoft System Center Orchestrator tool and RightFax serversWork with internal and external customers to configure and troubleshoot file transfer automations wherever possible. MS Orchestrator experience is highly desirableMust have a basic understanding of UNIX fundamentals, standard command knowledge and shell scripting.Experience performing maintenance and administrative tasks within an application.Proficient in technical skills or knowledge in position-related areas; and the ability to keep current with that knowledge and trends in areas of expertise.Ability to create and document instructions so that others can follow them.A strong technical aptitude, strong problem solving skills.Manage work queues and track user issues and requests. Complete work queue items according to procedures.Ability to manage multiple tasks including; project tasks, deadlines, etc. Ability to interact with vendors for support and informationExcellent communication skills, including verbal, written and presentation are necessary.Must be customer service oriented, flexible and adaptable.""Configure, implement and support of data transmission solutions Enterprise level FTP and Fax products RightFax.Configure secure file transfer SFTP definitions to deliver files to intended destination.Right Fax application utility, FTP tools like IPSwitch, FileZilla, WinScp etc.Should have experience on SQL administration, application Monitoring and IAM -Identity Access Management6+ years of experience in Redwood JScape Managed File Transfer.10+ years of experience in any Enterprise MFT tool.10+ years of experience on database and basic SQL syntax including inserts, updates, deletes and joins.10+ years of experience with File transfer protocols (FTP, SFTP/SCP, HTTP, Connect:Direct)Configure SFTP definitions to securely deliver files to intended destination.10+ years of experience in Linux/ Unix commands.Ability to understand PGP in details.Basic scripting skills required (Shell Script).Good to have experience in Application maintenance, Application patching, Certificate management.Identify, isolate, and troubleshoot issues and drive to RCA.Basic networking knowledge including TCP/IP.""Good verbal and written communication skills to connect with customer, stake holders at varying levels of the organization.Technical documentation skillsAble to prioritize and execute tasks in a high-pressure environmentReady to work in 24*7 shifts""BTech/ BE in CS or Electronics Communication Additional Information:Good to have - ITIL V3/V4 Foundation certified, AWS, Azure Certification" Qualification 15 years full time education

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3.0 - 8.0 years

10 - 14 Lacs

Chennai

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Sterling B2B Integrator Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Collaborate with cross-functional teams to ensure project success.- Provide technical guidance and mentorship to junior team members.- Identify and address technical issues proactively.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Sterling B2B Integrator.- Strong understanding of application development methodologies.- Experience in leading application development projects.- Knowledge of integration technologies and tools.- Hands-on experience in troubleshooting and problem-solving. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Sterling B2B Integrator.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

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5.0 - 10.0 years

10 - 14 Lacs

Pune

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : SAP PO/PI & APIs DevelopmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Good To Have Skills: Experience with SAP PO/PI & APIs Development- Strong understanding of integration concepts- Experience in designing and implementing integration solutions- Knowledge of SAP Cloud Platform services Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BTP Integration Suite- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

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5.0 - 10.0 years

10 - 14 Lacs

Pune

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : SAP PO/PI & APIs DevelopmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure seamless integration of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Good To Have Skills: Experience with SAP PO/PI & APIs Development- Strong understanding of integration concepts- Experience in designing and configuring applications- Knowledge of SAP integration best practices Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BTP Integration Suite- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

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5.0 - 10.0 years

10 - 14 Lacs

Noida

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP PO/PI & APIs Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Mentor and guide team members for skill enhancement Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PO/PI & APIs Development- Strong understanding of integration technologies- Experience in designing and implementing APIs- Knowledge of SAP Process Orchestration- Hands-on experience in troubleshooting and resolving integration issues Additional Information:- The candidate should have a minimum of 5 years of experience in SAP PO/PI & APIs Development- This position is based at our Noida office- A 15 years full-time education is required Qualification 15 years full time education

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8.0 - 13.0 years

10 - 14 Lacs

Navi Mumbai

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology, SAP HCM Functional Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction.Key Responsibilities:Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.).Act as the escalation point for critical incidents, major issues, and service disruptions.Monitor and manage support SLAs, incident queues, and change requests.Drive root cause analysis and implement long-term solutions for recurring issues.Collaborate with business units, IT infrastructure, and vendors to align support services with business needs.Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption.Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement.Ensure compliance with internal controls, data security, and audit requirements.Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership.Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support.Required Qualifications:8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role.Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.).Experience supporting retail convenience, fuel, or energy sector applications.Proven ability to manage application support operations including ticketing, incident resolution, and user training.Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks.Strong analytical and problem-solving skills with attention to detail.Excellent leadership, communication, and vendor/stakeholder management skills.Preferred Qualifications:Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML).Knowledge of SQL, reporting tools, and ERP back-end systems.Experience with cloud-based PDI solutions or hybrid deployments.Background in retail fuel, logistics, or convenience store operations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

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3.0 - 8.0 years

10 - 14 Lacs

Pune

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : SAP PO/PI & APIs DevelopmentMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Act as the primary point of contact for application-related queries.- Provide guidance and mentorship to team members.- Collaborate with stakeholders to gather requirements and ensure alignment.- Stay updated on industry trends and best practices to enhance application development. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Good To Have Skills: Experience with SAP PO/PI & APIs Development.- Strong understanding of integration concepts and methodologies.- Experience in designing and implementing scalable application solutions.- Knowledge of SAP cloud platform services and technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

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5.0 - 10.0 years

10 - 14 Lacs

Hyderabad

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FIORI/Gateway architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure seamless communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture- Strong understanding of SAP Fiori and Gateway architecture- Experience in designing and implementing SAP Fiori applications- Knowledge of SAP Fiori UX design principles- Hands-on experience in configuring SAP Gateway services Additional Information:- The candidate should have a minimum of 5 years of experience in SAP FIORI/Gateway architecture- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

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4.0 - 6.0 years

7 - 11 Lacs

Bengaluru

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We are seeking an experienced SAP CPI Consultant to join our team. The ideal candidate will have a strong background in SAP Cloud Platform Integration (CPI), B2B integration, EDI, and cloud-to-cloud integration. 1. Good experience working with SAP CPI, B2B Integration, EDI. 2. CPI Mapping, Palette Functions, Node functions 3. EDI Experience and web Methods experience is an added advantage. 4. Groovy, Java, JavaScript experience. 5. Good experience with XML, OData, REST, SOAP APIS. Working with postman to perform various API operations. 6. Good experience of Integrating CPI with on prem SAP. 7.Integration project experience where Integration between Cloud-to-Cloud apps like Salesforce, SuccessFactors, Workday, S4 Hana Cloud etc. 8. Diverse experience working with various adapters like JMS, SFTP, SOAP, IDOC, RFC, JDBC, Proxy, FTPS, Mail, web services, REST, OData, iFlows and SAP Cloud Platform cloud connector

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12.0 - 13.0 years

18 - 19 Lacs

Bengaluru

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Role Summary The candidate performs the for process design, solution generation, proposal to customer, support the sales and marketing function for technical knowledge, meets customer for product positioning, within an assigned region, as well as periodic support for other Commercial Engineers within the group. Job Description: Listen and Understand the customer requirement and generate solutions with the Veolia Product line. Timely preparation of budgetary and final proposals for the product and the project deals. Knowledge on Commercial, Institutional & Industrial wastewater treatment. Standardize technical projections and pricing related documents to support the Sales team and improve the cycle time Generate process designs, Generate/Coordinate Process and Instrumentation Diagrams and General Arrangement Drawings Select appropriate technologies, apply costing and process design strategies to position the company in the early stages of project development and to increase probability & success Adhering to all internal procedures related to bid preparation, proposal tracking, authorization of Order Packages and sales forecasting. Support Sales teams to properly structure a deal and optimize profitability through a thorough understanding of financing requirements where applicable. Able to review Tender specifications, Proposal Playbook, TR and Export Control, safety and customer contract requirements and come up with the right process and product. Able to develop Process Description, Process Calculations, PFD, HFD, PID, Layouts, load list, Instrument list, Sound working knowledge on different technologies MBR/PUF/SUF/RO/EDI Projections and other tools. Able to develop Capex, Opex, O&M calculations to optimize the Process and cost Able to Knowledge on Materials / Metallurgy on metallic and nonmetallic Pumps, valves, Equipment s, pipes and fittings Knowledge on Electrical, Instrumentation and control systems applicable for water and wastewater Schemes and Products. Working knowledge on ACAD / Office tools Education: B.E /B. Tech/M. Tech in Chemical, Mechanical or Environmental Engineering

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0.0 - 3.0 years

3 - 5 Lacs

Pune

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Job Description Job Profile Process claims and Resubmissions: The analyst analyzes and validates all lines for assigned customer accounts. The analyst is responsible for identifying the root cause of issues with discrepancies and taking corrective action to eliminate future occurrences and reduce the outstanding wholesaler chargeback deduction balance. The analyst is responsible for researching chargeback rejections due to invalid data. The incumbent works with wholesalers and internal contract/membership groups to resolve issues for problematic chargebacks including errors associated with pricing, membership, eligibility, dating, and claims data. The analyst will also perform ad hoc reports and projects as required. Performs Daily and Monthly Reconciliations To, ensure completeness The analyst will perform a daily and monthly reconciliation of inbound chargebacks to the EDI 844 transmission. The analyst also performs a daily reconciliation of outbound chargebacks to the EDI 849 transmission. Interact with Internal and External Customers: The Chargeback analyst responds to wholesaler inquiries. as well as works with the Contracted Entities to resolve pricing or membership questions and discrepancies. The analyst also works cross-functionally as required to research and resolve issues. Qualifications Skills Set Ensures on time and high-quality delivery of assigned claims/contracts Creates/Distributes supporting documentation to clients/states/customers Crea

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6.0 - 11.0 years

6 - 10 Lacs

Hyderabad

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About Us Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. With over 2000 customers trusting us daily, our passionate and technologically savvy team drives innovation at every turn. Build your technology career with us, help us build the solutions above - apply now and be part of the To-Increase architect team. We offer more than just a job. We offer a dynamic environment where youll have ample opportunities to learn, grow, and make a real impact. Join us to help shaping the future of digital solutions, let us help you take your architect skills to the next level. Why Work for Us? We are looking for an experienced Techno Functional Consultant with strong expertise in Microsoft Dynamics 365 Finance & Operations (F&O) and system integrations. The ideal candidate should have hands-on experience with D365 F&O, including working knowledge of ISV solutions, a solid understanding of backend tables and internal architecture, and familiarity with Azure services such as Storage Accounts and App Services. A general understanding of EDI protocols, particularly EDIFACT, and knowledge of SQL are required. The role requires excellent problem-solving abilities and strong communication skills to effectively collaborate across technical and functional teams. What Consultant you will Do: Define and execute functional, integration, and regression testing for F&O ISV solutions. Identify defects, analyze root causes, and recommend corrective actions. Ensure data accuracy, system reliability, and overall product quality. Validate integrations between D365 and external systems using Azure services such as Storage Accounts, App Services, and Logic Apps. Collaborate closely with the product team, stakeholders, and cross-functional teams to define clear acceptance criteria and business case scenarios, ensuring the delivery of high-quality features Perform end-to-end testing of the ISV solution with compatibility of D365 modules like Supply Chain, product information & management, and Warehouse Management modules Plan and execute system upgrades, enhancements, MS PEAP changes, and GA changes, as well as release management. Perform defect triage meetings with developers, product owners, and stakeholders to help categorize bugs based on severity, priority, and impact on the system Define the automation testing scope and execution plan. What You Need to Be Successful: Minimum 6+ years of hands-on experience with D365 F&O. Good understanding of D365 modules, including SCM Hands-on experience with ISV solutions integrated into the D365 F&O environment. Strong understanding of D365 backend tables, data structures, and internal architecture & Azure services such as Storage Accounts, App Services, and Logic Apps in the context of system integrations. Experience in supporting or implementing EDI integrations, with working knowledge of EDIFACT and related standards. Knowledge of database technologies (SQL) and data transformation techniques Experience with Agile/Scrum methodology and working with cross-functional teams. Experience in DevOps management, including setting up test plans, test suites, and maintaining test execution cycles Understanding of D365 F&O architecture Understanding of supply chain and warehouse modules in D365 Configure Microsoft Dynamics F&O modules, including Supply Chain and Sales. Understand and participate in the functional design, configuration, and testing of D365 F&O. Conduct end-to-end system testing, including functional and integration testing, to ensure solution quality. Collaborate with developers and technical consultants to test new functionalities and third-party integrations. Troubleshoot integration issues, identify data sync failures, and provide root cause analysis and resolutions. Work closely with stakeholders to gather requirements, translate them into functional specifications, and validate system releases. Troubleshoot functional issues, identify root causes, and provide timely and effective resolutions. Support data migration, system upgrades, and new feature deployments as part of ongoing improvement initiatives. Communication Skills: excellent written and verbal communication skills . Adaptability: Embrace and adapt to changing priorities and requirements. Accountability: Take ownership of tasks and deliverables, ensuring high standards of quality. Teamwork: Foster collaboration and contribute to a positive team environment. Attention to Detail: Exhibit thoroughness and accuracy in every aspect of your work. Continuous Learning: Demonstrate a commitment to learning new technologies and improving skills. Problem-Solving: Resourcefulness and creativity in addressing complex technical challenges Why You Should Apply: If you are ready to take on exciting challenges in a fast-paced, innovative environment, STAEDEAN is the place for you. Together, we will shape the future of technology and revolutionize business transformation. Be Part of a Dynamic Community : Our supportive and vibrant environment ensures your contributions truly matter. Youll work with passionate professionals who are dedicated to making a difference. Drive Innovation and Excellence : As a STAEDEAN, you ll be at the forefront of innovation, developing solutions that transform industries and drive sustainable impact. Grow and Thrive : We are committed to fostering a culture of continuous improvement and shared success. Whether youre an experienced professional or just starting your career, youll find ample opportunities to develop your skills, take on new challenges, and grow. Make a Meaningful Impact : Your work at STAEDEAN will have a real impact on our customers, partners, and the world. Together, we strive to achieve extraordinary things, pushing the boundaries to create a better future. If youre ready to make an impact in a dynamic environment where innovation thrives, we invite you to bring your expertise to our team.

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4.0 - 8.0 years

6 - 10 Lacs

Jharkhand

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:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Kochi

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Faridabad

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Nagpur

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Rajahmundry

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Ahmedabad

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Sangli

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Mysuru

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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4.0 - 8.0 years

6 - 10 Lacs

Madurai

Work from Office

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

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