Help Desk Manager Selections HR Services Private Limited

6.0 - 10.0 years

0 Lacs

hyderabad, all india

On-site

Role Overview: You will be responsible for managing incident and support operations, project management, people management, and operations & training oversight. Key Responsibilities: - Lead major incident triage and resolution within defined SLAs - Act as first point of contact for all end-user issues via phone, email, chat - Route issues to appropriate teams and manage end-to-end support interactions - Track all support tickets and updates via tools like JIRA and ServiceNow - Act as SPOC between client and service provider - Handle client communications, delivery escalations, and contract modifications - Prepare/change SOWs and forecast workforce needs - Roster scheduling, performance revie...

Posted 1 month ago

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Help Desk Manager Selections HR Services Private Limited

6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As an experienced professional with over 57+ years of relevant experience, you will be joining our team in Hyderabad. Your mandatory certification in ITIL and preferred experience with CargoWise or in a consulting domain will be highly valued. Your key skills will include proficiency in ITIL major incident management, team handling, and people management. Additionally, you should possess strong capabilities in client communication, escalation handling, EDI applications, as well as familiarity with JIRA and ServiceNow tools. Your expertise in project and contract management, including SOW drafting and workforce estimation, will be essential for this role. In this role, you will have the follo...

Posted 3 months ago

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