Assistant Manager - Process Training WNS

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You should have a minimum of 5-7 years of experience in Financial Crime, specifically in AML KYC CDD and EDD domains. Your responsibilities will include delivering training to new hires, conducting refresher sessions, and addressing any ad hoc training requests. It will be crucial for you to monitor and assess the effectiveness of training programs regularly, and report on their success and ROI. Providing continuous development opportunities will be a key aspect of your role. You will be required to set individual goals for trainers, ensure training certifications are obtained, manage deadlines for training remediation, and track other relevant metrics. Strategic workload management for the training team, along with establishing appropriate organizational structures to support various business lines and workflows, will be part of your responsibilities. Maintaining proactive communication with clients regarding daily operational training matters is essential. Collaborating with operational teams to identify and deliver refresher training needs, as well as offering suggestions for process improvements and providing feedback on new launches or process changes that may impact training, are also expected from you. Location: Vishakhapatnam Shift Timings: Rotational Shifts - Work From Office Only Qualifications: - Proficiency in Microsoft Office - Strong skills in MIS reporting - Excellent analytical and operations management abilities - Client-oriented mindset with exceptional written and verbal communication skills - Capability to work effectively under pressure in a fast-paced environment with limited structure - Proven experience as a Training Manager - Demonstrated success in designing and implementing effective training programs - Familiarity with various training methods (mentoring, coaching, on-the-job or classroom training, e-learning, workshops, simulations, etc.) - Outstanding communication and leadership qualities - Effective planning, multitasking, and time management skills,

Posted 6 days ago

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